XTOOL D5S OBD2 Scanner Engine Transmission ABS SRS Code Reader Diagnostic Tool
XTOOL D5S OBD2 Scanner Engine Transmission ABS SRS Code Reader Diagnostic Tool
XTOOL D5S OBD2 Scanner Engine Transmission ABS SRS Code Reader Diagnostic Tool
HIGHLIGHT FUNCTIONS OF XTOOL D5S
4 Systems Diagnoses & Diagnostic Report V2.0
Full OBD2 Functions
15 Hot Reset Functions
4 in 1 Live Data Graphing
CAN FD & FCA Support
AutoVin & Auto Scan:
One-Click Updates with Wi-Fi & Lifetime Free Updates
Android 10.0 OS🔸3150mAh 3.6V Battery🔸128M+32GB Memory(Support expanted to 128GB)🔸5" Screen🔸1.2GHz Dual-core Processor
XTOOL D5S OBD2 Scanner Engine Transmission ABS SRS Code Reader Diagnostic Tool
HIGHLIGHT FUNCTIONS OF XTOOL D5S
4 Systems Diagnoses & Diagnostic Report V2.0 : XTOOL D5S can read/erase codes, view live data stream, retrieve freeze frame,read E~C_U info and turn off the warning lights in the Engine system, Transmission system, ABS and SRS.You can add your shop name and logo/car model/detail photos and other information on the diagnostic report.Which helps to customize diagnostic report for for User Friendly, Faster, Convenient Diagnosis Result Checking.
Full OBD2 Functions: Features all OBDII test modes such as read/clear rouble codes, retrieve freeze frame,live data stream, run EVAP system tests, and preparing for state Emission Tests,O2 Sensor Test, On-board Monitor Test, etc.
15 Hot Reset Functions: XTOOL D5S comes with all the common maintenance functions, such as Oil Light Reset, EPB, SAS, BMS Reset, Throttle Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Window Initialization, Headlight, and Crank Sensor Relearn.
4 in 1 Live Data Graphing: Visualizes multiple data streams simultaneously, helping users analyze performance trends and identify issues faster.
CAN FD & FCA Support: XTOOL D5S provides compatibility with advanced protocols like CAN FD and FCA, making it fit for GM vehicles and fit for Dodge/Chrysler/Jeep.
AutoVin & Auto Scan: Automatically retrieves the vehicle identification number for quick access the 4 supported car systems, which is a time-saver.
Wide Vehicle Coverage :XTOOL D5S Scanner works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks.
One-Click Updates with Wi-Fi & Lifetime Free Updates:Doesn't require a USB cable to download the latest software on PC like the old OBD2 code reader, enjoy free lifetime updates and the latest software just by connecting to wifi.
Multi-Languages:English, Spanish, German, French, Italian, Finnish, Arabic, Japanese, Korean, Polish, Portuguese, Vietnamese, Russian, Simplified Chinese, and Traditional Chinese, please come to us with S/N to change to Spanish, French, etc.
Easy-to-use:Simple set-up and activation in minutes.
Android 10.0 OS🔸3150mAh 3.6V Battery🔸128M+32GB Memory(Support expanted to 128GB)🔸5" Screen🔸1.2GHz Dual-core Processor
4 MAIN SYSTEM(TRASMISSION+ENGINE+ABS+SRS) DIAGNOSTIC
| 1. For Engine - |
Reads/Clears DTCs to check Engine Light on and turn it off.
Helps detect oxygen sensor (air-fuel ratio sensor) and spark plugs, timing belt for damage, check for oil and coolant leaks, air filter/exhaust pipe blockage, pump failure, overheating and other breakdowns, regular engine checks will avoid engine failure or replace the engine, thus withstanding huge amounts of repair cost.
| 2. For Transmission - |
With live data stream, it can check for transmission temperature overheating, which may result in ruptured seals, cracked or damaged gears, slipping bands, inoperable solenoids, and bearings that fail. Detects signs of transmission failure in time prevents it from getting worse and affecting other parts of the vehicle, such as the driveshaft and suspension.
| 3. For Anti-lock Braking System (ABS) - |
Reads/Clears DTCs which turns off the ABS warning light.
Regular diagnostics, monitoring and playback of real-time data streams from all brake actuators in graphical/text format to help identify potential ABS system failures.
| 4. For Supplemental Restraint System (SRS) - |
Quick access Supplemental Restraint System to detects impact sensor ensures airbags work efficiently, reads the error codes with fault code descriptions and clears error codes to help you turn off the SRS warning light.
FULL OBDII FUNCTIONS
XTOOL D5S car diagnostic tool supports all 10 test modes of OBDII test, including Read Codes, Clear Codes, Live Data, Freeze Frame, I/M Readiness, O2 Sensor Test, On-board Monitor Test, EVAP Test, DTC Lookup, Vehicle Information.The Code Scanner can handle most emission-related issues, Check Engine Light Failure, to help you prolong car lifespan with improved performance.
- Read Codes: Displays the fault codes currently stored in the powertrain that cause the MIL lamp to illuminate, displays the pending fault codes for the current driving cycle, and reads the permanent fault codes stored in the system.
- Clear Codes: Clear fault codes and freeze frames in the powertrain that have illuminated the MIL light, and pending fault codes.
- Live Data: Recognizes vehicle powertrain information and displays currently available data on diagnostic equipment.
- Read Freeze Frame: Displays freeze frame data such as the time when the error code appeared, mileage, and other information.
- I/M Readiness: Identify vehicle powertrain information such as engine speed, water temperature, ignition advance angle, intake pressure, and fuel system closed loop status.
- O2S Monitoring Test: Displays the Oxygen Sensor Monitor screen and the collected oxygen sensor test results.
- On-Board Monitor Test: Test results of in-vehicle systems and in-vehicle monitors.
- Component Test: Control testing of online systems or components.
- Vehicle Information: Display the whole vehicle information. Vehicle identification code, calibration ID, calibration verification ID, E/CU name and other information.
COVERS 15 HOT RESET FUNCTIONS
- Oil Reset: Reset the new calculation of Engine Oil Life System for an accurate reading of the next oil change.
- EPB Reset: Reset the calipers, brake discs or pads after the electronic parking brake system is repaired.
- BMS Reset: Reset after replacing the battery to clear the low battery fault information of the original battery and protect the new battery.
- DP-F Regeneration: Clear PM from the D~P_F filter through oxidation or combustion to stabilize the filter performance.
- Injector Coding: Code a new injector to better identify injectors to accurately control fuel injection.
- ABS Bleeding: Perform to bleed the brake system to restore ABS braking sensitivity and obtain a firm brake pedal .
- SAS Adjustment: Clear the fault steering angle sensor memories, perform reset steering angle sensor, and turn off steering wheel warning light.
- Throttle Relearn: Reset the throttle actuators to accurately regulate throttle (or idle engine) operations, helps keep your idling and acceleration smooth.
- TPMS Reset: Quick look up the tire sensor IDs and performs TPMS sensor relearn procedures after tire sensors are replaced.
- Gearbox Matching: Write, match and self-study serial numbers for newly replaced parts of the gearbox.
- Air Suspension: After the air suspension module or other original parts are replaced and repaired, the suspension system is matched.
- Windows Initialization: Reinitialize the window module.
- Headlight: Adjust the headlights after repair/replacement.
- EGR Relearn: After replacing the EGR valve, use a diagnostic instrument to match and learn the EGR valve.
- Crank Sensor Relearn: After replacing the crankshaft position sensor or replacing the timing belt, learn the crankshaft position sensor to ensure normal operation of the engine.
NOTE: Compatibility of special functions varies by car model, please come to us with the VIN or Car Make/Model/Year to check compatibility before purchase.
CANFD PROTOCOLSUPPORTED
14X faster than CAN.No extra adapter needed.
Fit for GM/Fit for GMC/Fit for Cadillac/Fit for Chevy/Fit for Buick after 2020
FCA AUTOAUTH ACCESS
Eliminate the need to remove FCA vehicle components to diagnose using complicated 12+8 adapter wiring. Simply register for an “AutoAuth” account on your device and pay to diagnose FCA vehicles.
FCA autoauth access fit For 2018+ CHRYSLER,For DODGE,For JEEP,and Keep Growing...
4 LIVE DATA STREAM ANALYSE IN 1 GRAPH
This OBDII diagnostic scanner D5S has big size LCD color screen.it also shows live vehicle sensors data in text,multiple graph format shows 4 live Readiness and allows you to focus on any suspicious or symptom-specific data parameters.
- Live data plots for up to 4 Pids for more in-depth analysis.
- Live Data Record & Playback: Provides options to record and playback the live data stream to help you troubleshoot what’s going on with your vehicle.
1.We accept Credit cards,Debit card,Apple Pay,Google Pay,PayPal ect. payment.
2.Payment should be made within 3 days after bidding ends.
3.Please include your special requests in eBay note if there is any.
2.Payment should be made within 3 days after bidding ends.
3.Please include your special requests in eBay note if there is any.
4.Note: Import duties, taxes and charges which are not included in the item price or shipping cost are the buyers' responsbility. Please check with your contry's customs office to determine that these additional costs will be prior to bidding or buying.
1.All items will be shipped out within 1-3 business days upon receipt of your payment.
2.Usually, shipping takes around 5-7 business days. We'll try our best to provide you the most reliable and affordable way of shipping service.
3.If you do not receive your parcel in the estimated time period, please contact us firstly. We'll offer you help, we won't let our buyers suffer any loss.
2.Usually, shipping takes around 5-7 business days. We'll try our best to provide you the most reliable and affordable way of shipping service.
3.If you do not receive your parcel in the estimated time period, please contact us firstly. We'll offer you help, we won't let our buyers suffer any loss.
4.Please make sure it's correct address, City name, PostCode and include phone number for delivery.
All items are guaranteed to be carefully checked before shipping out. But damage also happens in transit sometimes. This is something we can not control in some cases. If the item you received is defective, please contact us firstly, offer us figures/video for proof, we'll help you to deal with the situation and take the duty. We won't let our buyers suffer any loss. Good communication, better future.
Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.
We will reply in 24 business hours.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
Please contact us firstly if you don't like the item and want to return it.We will provide the shipping label to you.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
Please contact us firstly if you don't like the item and want to return it.We will provide the shipping label to you.
We are eager to be your professional partner of automobile diagnostic tool. We support remote assistance if you have any difficulty in software installation.
| Brand: | XTOOL |
|---|---|
| Isin: | IO5KNBQC9KAW |
Out of Stock
In Stock
Backordered
Out of Stock
IBspot Buyer Protection
Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms
GUARANTEED SAFE CHECKOUT
-
MONEY BACK GUARANTEE
30 days money back guarantee, no additional fee charged.
-
EXCELLENT SUPPORT
We provide 24/7 online customer support via email.
-
Fast Shipping
One week domestic shipping. Global delivery to the US in 2 weeks.
HIGHLIGHT FUNCTIONS OF XTOOL D5S
4 Systems Diagnoses & Diagnostic Report V2.0
Full OBD2 Functions
15 Hot Reset Functions
4 in 1 Live Data Graphing
CAN FD & FCA Support
AutoVin & Auto Scan:
One-Click Updates with Wi-Fi & Lifetime Free Updates
Android 10.0 OS🔸3150mAh 3.6V Battery🔸128M+32GB Memory(Support expanted to 128GB)🔸5" Screen🔸1.2GHz Dual-core Processor
XTOOL D5S OBD2 Scanner Engine Transmission ABS SRS Code Reader Diagnostic Tool
HIGHLIGHT FUNCTIONS OF XTOOL D5S
4 Systems Diagnoses & Diagnostic Report V2.0 : XTOOL D5S can read/erase codes, view live data stream, retrieve freeze frame,read E~C_U info and turn off the warning lights in the Engine system, Transmission system, ABS and SRS.You can add your shop name and logo/car model/detail photos and other information on the diagnostic report.Which helps to customize diagnostic report for for User Friendly, Faster, Convenient Diagnosis Result Checking.
Full OBD2 Functions: Features all OBDII test modes such as read/clear rouble codes, retrieve freeze frame,live data stream, run EVAP system tests, and preparing for state Emission Tests,O2 Sensor Test, On-board Monitor Test, etc.
15 Hot Reset Functions: XTOOL D5S comes with all the common maintenance functions, such as Oil Light Reset, EPB, SAS, BMS Reset, Throttle Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Window Initialization, Headlight, and Crank Sensor Relearn.
4 in 1 Live Data Graphing: Visualizes multiple data streams simultaneously, helping users analyze performance trends and identify issues faster.
CAN FD & FCA Support: XTOOL D5S provides compatibility with advanced protocols like CAN FD and FCA, making it fit for GM vehicles and fit for Dodge/Chrysler/Jeep.
AutoVin & Auto Scan: Automatically retrieves the vehicle identification number for quick access the 4 supported car systems, which is a time-saver.
Wide Vehicle Coverage :XTOOL D5S Scanner works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks.
One-Click Updates with Wi-Fi & Lifetime Free Updates:Doesn't require a USB cable to download the latest software on PC like the old OBD2 code reader, enjoy free lifetime updates and the latest software just by connecting to wifi.
Multi-Languages:English, Spanish, German, French, Italian, Finnish, Arabic, Japanese, Korean, Polish, Portuguese, Vietnamese, Russian, Simplified Chinese, and Traditional Chinese, please come to us with S/N to change to Spanish, French, etc.
Easy-to-use:Simple set-up and activation in minutes.
Android 10.0 OS🔸3150mAh 3.6V Battery🔸128M+32GB Memory(Support expanted to 128GB)🔸5" Screen🔸1.2GHz Dual-core Processor
4 MAIN SYSTEM(TRASMISSION+ENGINE+ABS+SRS) DIAGNOSTIC
| 1. For Engine - |
Reads/Clears DTCs to check Engine Light on and turn it off.
Helps detect oxygen sensor (air-fuel ratio sensor) and spark plugs, timing belt for damage, check for oil and coolant leaks, air filter/exhaust pipe blockage, pump failure, overheating and other breakdowns, regular engine checks will avoid engine failure or replace the engine, thus withstanding huge amounts of repair cost.
| 2. For Transmission - |
With live data stream, it can check for transmission temperature overheating, which may result in ruptured seals, cracked or damaged gears, slipping bands, inoperable solenoids, and bearings that fail. Detects signs of transmission failure in time prevents it from getting worse and affecting other parts of the vehicle, such as the driveshaft and suspension.
| 3. For Anti-lock Braking System (ABS) - |
Reads/Clears DTCs which turns off the ABS warning light.
Regular diagnostics, monitoring and playback of real-time data streams from all brake actuators in graphical/text format to help identify potential ABS system failures.
| 4. For Supplemental Restraint System (SRS) - |
Quick access Supplemental Restraint System to detects impact sensor ensures airbags work efficiently, reads the error codes with fault code descriptions and clears error codes to help you turn off the SRS warning light.
FULL OBDII FUNCTIONS
XTOOL D5S car diagnostic tool supports all 10 test modes of OBDII test, including Read Codes, Clear Codes, Live Data, Freeze Frame, I/M Readiness, O2 Sensor Test, On-board Monitor Test, EVAP Test, DTC Lookup, Vehicle Information.The Code Scanner can handle most emission-related issues, Check Engine Light Failure, to help you prolong car lifespan with improved performance.
- Read Codes: Displays the fault codes currently stored in the powertrain that cause the MIL lamp to illuminate, displays the pending fault codes for the current driving cycle, and reads the permanent fault codes stored in the system.
- Clear Codes: Clear fault codes and freeze frames in the powertrain that have illuminated the MIL light, and pending fault codes.
- Live Data: Recognizes vehicle powertrain information and displays currently available data on diagnostic equipment.
- Read Freeze Frame: Displays freeze frame data such as the time when the error code appeared, mileage, and other information.
- I/M Readiness: Identify vehicle powertrain information such as engine speed, water temperature, ignition advance angle, intake pressure, and fuel system closed loop status.
- O2S Monitoring Test: Displays the Oxygen Sensor Monitor screen and the collected oxygen sensor test results.
- On-Board Monitor Test: Test results of in-vehicle systems and in-vehicle monitors.
- Component Test: Control testing of online systems or components.
- Vehicle Information: Display the whole vehicle information. Vehicle identification code, calibration ID, calibration verification ID, E/CU name and other information.
COVERS 15 HOT RESET FUNCTIONS
- Oil Reset: Reset the new calculation of Engine Oil Life System for an accurate reading of the next oil change.
- EPB Reset: Reset the calipers, brake discs or pads after the electronic parking brake system is repaired.
- BMS Reset: Reset after replacing the battery to clear the low battery fault information of the original battery and protect the new battery.
- DP-F Regeneration: Clear PM from the D~P_F filter through oxidation or combustion to stabilize the filter performance.
- Injector Coding: Code a new injector to better identify injectors to accurately control fuel injection.
- ABS Bleeding: Perform to bleed the brake system to restore ABS braking sensitivity and obtain a firm brake pedal .
- SAS Adjustment: Clear the fault steering angle sensor memories, perform reset steering angle sensor, and turn off steering wheel warning light.
- Throttle Relearn: Reset the throttle actuators to accurately regulate throttle (or idle engine) operations, helps keep your idling and acceleration smooth.
- TPMS Reset: Quick look up the tire sensor IDs and performs TPMS sensor relearn procedures after tire sensors are replaced.
- Gearbox Matching: Write, match and self-study serial numbers for newly replaced parts of the gearbox.
- Air Suspension: After the air suspension module or other original parts are replaced and repaired, the suspension system is matched.
- Windows Initialization: Reinitialize the window module.
- Headlight: Adjust the headlights after repair/replacement.
- EGR Relearn: After replacing the EGR valve, use a diagnostic instrument to match and learn the EGR valve.
- Crank Sensor Relearn: After replacing the crankshaft position sensor or replacing the timing belt, learn the crankshaft position sensor to ensure normal operation of the engine.
NOTE: Compatibility of special functions varies by car model, please come to us with the VIN or Car Make/Model/Year to check compatibility before purchase.
CANFD PROTOCOLSUPPORTED
14X faster than CAN.No extra adapter needed.
Fit for GM/Fit for GMC/Fit for Cadillac/Fit for Chevy/Fit for Buick after 2020
FCA AUTOAUTH ACCESS
Eliminate the need to remove FCA vehicle components to diagnose using complicated 12+8 adapter wiring. Simply register for an “AutoAuth” account on your device and pay to diagnose FCA vehicles.
FCA autoauth access fit For 2018+ CHRYSLER,For DODGE,For JEEP,and Keep Growing...
4 LIVE DATA STREAM ANALYSE IN 1 GRAPH
This OBDII diagnostic scanner D5S has big size LCD color screen.it also shows live vehicle sensors data in text,multiple graph format shows 4 live Readiness and allows you to focus on any suspicious or symptom-specific data parameters.
- Live data plots for up to 4 Pids for more in-depth analysis.
- Live Data Record & Playback: Provides options to record and playback the live data stream to help you troubleshoot what’s going on with your vehicle.
 |  |  |
1.We accept Credit cards,Debit card,Apple Pay,Google Pay,PayPal ect. payment.
2.Payment should be made within 3 days after bidding ends.
3.Please include your special requests in eBay note if there is any.
2.Payment should be made within 3 days after bidding ends.
3.Please include your special requests in eBay note if there is any.
4.Note: Import duties, taxes and charges which are not included in the item price or shipping cost are the buyers' responsbility. Please check with your contry's customs office to determine that these additional costs will be prior to bidding or buying.
1.All items will be shipped out within 1-3 business days upon receipt of your payment.
2.Usually, shipping takes around 5-7 business days. We'll try our best to provide you the most reliable and affordable way of shipping service.
3.If you do not receive your parcel in the estimated time period, please contact us firstly. We'll offer you help, we won't let our buyers suffer any loss.
2.Usually, shipping takes around 5-7 business days. We'll try our best to provide you the most reliable and affordable way of shipping service.
3.If you do not receive your parcel in the estimated time period, please contact us firstly. We'll offer you help, we won't let our buyers suffer any loss.
4.Please make sure it's correct address, City name, PostCode and include phone number for delivery.
All items are guaranteed to be carefully checked before shipping out. But damage also happens in transit sometimes. This is something we can not control in some cases. If the item you received is defective, please contact us firstly, offer us figures/video for proof, we'll help you to deal with the situation and take the duty. We won't let our buyers suffer any loss. Good communication, better future.
Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.
We will reply in 24 business hours.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
Please contact us firstly if you don't like the item and want to return it.We will provide the shipping label to you.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
Please contact us firstly if you don't like the item and want to return it.We will provide the shipping label to you.
We are eager to be your professional partner of automobile diagnostic tool. We support remote assistance if you have any difficulty in software installation.
- Brand: XTOOL
- Manufacturer Part Number: XTOOL Car OBD2 Scanner Automotive Code Reader
- OBD Interface: CAN, EOBD, OBD, OBDII
- Type: Car OBD2 OBDII Diagnostic Scanner
- Vehicle Type: Passenger Vehicle
- Item Type: Engine Analyzer
- Screen Size: 5.0-inch LCD Touch Screen
- Memory: 128M + 32GB (support extend to 128GB)
- Battery: 3150mAh 3.6V
- Update: Lifetime Free Update Online,one click wifi update
- Warranty: 2 Year
- Connectivity: Wired connection
- 4 Systems Diagnostic: EngineTransmissionABSSRS System
- Features-1: 4 Systems Diagnostic,Diagnostic Report 2.0
- Features-2: Full OBD2 Functions,4-IN-1 Live Data Graphing
- Features-3: 15 Hot Reset Functions
- Features-4: There is good value for money
- Features-5: ideal for small workshops and private screwdrivers
- Features-6: Professional automotive OBD2 diagnostic device
- 15 Reset Services-1: Oil Light Reset + EPB + SAS + D/PF
- 15 Reset Services-2: BMS Reset + Throttle Relearn + TPMS Reset
- 15 Reset Services-3: ABS Bleeding + Injector Coding + Gearbox Match
- 15 Reset Services-4: Suspension Adjustment + Window Initialization
- 15 Reset Services-5: EGR Relearn + Headlight + Crank Sensor Relearn
- Full OBD2 Function 1: Read/Clear Codes,Read Live Data,Freeze Frame
- Full OBD2 Function 2: Read E/CU Information
- Similar Model: Artidiag500S,AD500S,AD600,C*P123X,C*P129,NT414
- Language-1: English, Spanish, Finnish, French, Italian
- Language-2: Japanese, Korean, Polish, Portuguese
- Language-3: Arabic, German, Russian, Chinese, Vietnamese
- Accessories: Adapter Cable, Carrying Case, USB Cable
- Description: OBD2 car diagnosis/diagnostic scanner
- Supported System: SRS, ABS, EPB, Transmission, Engine
- UPC: Does not apply
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
-
Email: support@ibspot.com
-
Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (for example, food, flowers, newspapers, magazines)
-
Intimate or sanitary goods
-
Hazardous materials or flammable liquids/gases
-
Gift cards
-
Downloadable software
-
Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
-
In-store returns are refunded to the original form of payment or issued as a gift card.
-
Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
-
5–7 business days for the return to reach our Returns Center.
-
An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
Oops!
Sorry, it looks like some products are not available in selected quantity.