Buy with confidence

We focus on providing excellent service to our amazing customers! If an item received is not as described in the listing, the buyer may request a full refund. Please communicate with the seller for a solution.

 

Our Promise

If you ever have problems with your order, we'll do everything we can to make it right. We aim to treat you like family. We put the needs and requirements of our customers ahead of anything and everything else. And if you ever need assistance, we are always ready to step in for support. Please contact us at: info@ibspot.com.

 

How do returns work?

An item is eligible for a return or refund if it meets one of the following conditions:

• Item is not as described.

• There is undisclosed damage to the item.

• Seller has not shipped the item.

• Incorrect/missing item.

An item is not eligible for a return or refund for one of the following conditions:

• Item was accurately described in the listing.

• Item does not fit or odor.

• Changed mind.

• Return requests made more than the promised return days.

• Transaction conducted offline.

 

Fraud warning

Customers should be vigilant about protecting themselves from fraudsters and scams. Fraudulent transactions may result in the loss of your money with no recourse. If you have been asked to transfer money to someone you do not know, for a scenario that seems “too good to be true”, or to resolve an “urgent” situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. If you suspect that you may be a victim of fraud, please call us at: info@ibspot.com