VDIAGTOOL Automotive OBD2 Scanner OBD Code Reader Car Check Engine Fault Diagnostic Tool
VDIAGTOOL Automotive OBD2 Scanner OBD Code Reader Car Check Engine Fault Diagnostic Tool
VDIAGTOOL Automotive OBD2 Scanner OBD Code Reader Car Check Engine Fault Diagnostic Tool
VD30Pro OBD2 Scanner Check Engine Light Fault Code Reader Live Data Diagnostic[Key Reasons To Buy VD30]✅Check engine light/off MIL (malfunction indicator light)✅Helps pass vehicle safety and emissions inspections✅Full OBDII diagnostics✅DTC offline query✅Battery test✅Data can be played back and printed✅Supports 11 languages and extensive vehicle coverage✅Free lifetime updates
Automotive OBD2 Scanner OBD Code Reader Car Check Engine Fault Diagnostic Tool
🥇[Full-featured OBD2 code reader]
VDIAGTOOL VD30 Pro performs all 10 OBD2 tests:
✅ Turn off the Check Engine Light (CEL)
✅Read/clear fault codes
✅Live data (4-in-1 chart)
✅Freeze Frame
✅One-Touch I/M Reading (Smo~g Check)
✅On-Board Monitor Test (Mode $06). On-Board Monitor Test (Mode $06)
✅Component Test
✅O2 Sensor Test
✅Vehicle Information
✅Module presence and useful features such as (🔋Voltage test ✅DTC query ✅Data playback and printing)
VDIAGTOOL VD30 Pro performs all 10 OBD2 tests:
✅ Turn off the Check Engine Light (CEL)
✅Read/clear fault codes
✅Live data (4-in-1 chart)
✅Freeze Frame
✅One-Touch I/M Reading (Smo~g Check)
✅On-Board Monitor Test (Mode $06). On-Board Monitor Test (Mode $06)
✅Component Test
✅O2 Sensor Test
✅Vehicle Information
✅Module presence and useful features such as (🔋Voltage test ✅DTC query ✅Data playback and printing)
>>>Product Features
🚕[DTC Lookup + Additional Voltage Test Function]
VDIAGTOOL VD30 Pro Car Scanner has a built-in library of 10,000+ DTCs, which shows brief fault code definitions directly on the display. Based on the display results, you can know exactly all the current conditions of your car. And this car scanner comes with a voltage test function to check the real-time voltage of your car's battery, so you'll never be unable to start your car again due to low voltage. The data view, playback and print function allows you to view the recorded real-time data, play it back or print it out to share with your mechanic or customer.
🔔Wide Compatibility:
This universal code reader supports all OBD2 protocols: KWP2000, ISO2000, ISO9141, J1850 VPW, J1850 PWM and CAN and can work on almost all OBD2/EOBD/CAN Vehicles:
➤American (USA) Cars (1996-now)
for Chrysler, for Ford, for GM, for Jeep, etc.
➤European Cars (2003-now)
for Alfa Romeo, for SAAB, for Acura, for Opel, for Audi, for Seat, for Peugeot, for Bentley, for Skoda, for Daewoo, for Benz, for Daihatsu, for Land Rover, for BMW, for Vauxhall, for Citroen, for Volvo, for Fiat, for Volkswagen, for Ford, for Jaguar, etc.
➤Japanese Cars (2008-now)
for KIA, for Isuzu, for Honda , for Mitsubishi, for Hyundai , for Dacia , for Lexus , for Mazda, for Nissan, for Subaru , for Suzuki, for Toyota. etc.
➤Chinese Cars (2010-now)
for BYD, for Chery, for Geely, for Great Wall, for Karry etc.
Please leave us message in below format, we will check the compatibility within 24 hours. for example: XX Car Brand, 2005, 2.0cc, Diesel, VIN:XXXXXXXXXX
👍[Turn off Check Engine Light]
The VD30Pro (with reset) scans a variety of vehicle engine or powertrain modules including extracting OBDII fault codes and viewing PID data in text or 2-in-1 graph format for a variety of sensors including misfire, O2 sensors, long term/short term fuel level, engine speed/load/coolant temperature, mass air flow, throttle position, intake air temperature, and open/closed loop status to help you figure out why the Check Engine Warning (CEL) light is on.
📱[SMOKE CHECK: ONE-TOUCH I/M READY STATUS]
The VD30 Pro OBD2 Scan Code Reader features a one-touch I/M reading hotkey that displays the readiness status of a variety of sensors on a single screen, providing quick access to readiness and trouble codes to help you keep your engine in good condition and prepare your vehicle for the annual smoke check.
🎁[No Battery Required, Plug and Play]
The VD30 Pro Automotive Diagnostic Scanner is powered by the OBDII port and requires no battery or charger! And with a built-in 32GB removable memory card for all cars, it is an easy-to-use automotive diagnostic tool for auto repair DIYers, home mechanics, shade tree mechanics, backyard mechanics, weekend mechanics, mechanical students and retired mechanics.
✅[Free Lifetime Updates and 24/7 Technical Support]
VDIAGTOOL VD30 Pro Car Code Reader Automotive Diagnostic Tool comes with a 1-year warranty, free lifetime software updates by connecting to a Windows PC using the included USB cable, and 24/7 technical support. If you have any questions or concerns, please feel free to leave us a message via email.
Professional Battery Voltage Test: VD30 Pro offers comprehensive Battery, Cranking, and Charging tests, capturing real-time voltage, analyzing data instantly, and presenting results in clear graphs. Ensure accurate live data access and assess your battery's health or remaining life. |
4 IN 1 Comprehensive Live Data : The VD30 Pro OBDII scanner reads critical data from vehicle sensors, including Engine RPM, Intake Air Temp, Fuel Trims, Misfire, Throttle Position, Coolant Temp, O2 Sensor Voltages, and Mass Air Flow. It uniquely displays 4 PIDs at once and merges them for easy comparison. Plus, it retrieves essential freeze frame data like DTCFRZF, FUELSYSA, ETC, SHRTFT1, LONGFT1, MAP, RPM, VSS, IAT, and more, providing invaluable diagnostic insights. |
One-Click Smog Check Simplicity: Introducing the VD30 Pro OBD2 scanner from VDIAGTOOL, featuring a One-Click I/M Readiness hot key. This innovative function displays the readiness status of various sensors on a single screen, simplifying the process of ensuring your engine is in optimal condition,get the vehicle ready for the annual smog check. |
Turn off Check Engine Light(MIL): When your vehicle's check engine light (CEL) signals a potential emissions issue, the VD30 Pro OBDII scanner offers rapid response. Quickly scan and retrieve emissions-related error codes (DTCs), pinpoint the root causes, and resolve the problem. After repairs, clear the trouble codes and extinguish the MIL with ease, ensuring your vehicle is emission compliant and ready to go. |
User-Friendly and Plug & Play: Crafted for car owners, the VD30 Pro OBD2 scanner features an intuitive interface, making it accessible even for those with limited automotive expertise. Its compact, plug-and-play design ensures convenience, allowing you to carry it anywhere and diagnose your vehicle on the go. |
Data Printing: To print your diagnostic data, simply connect the VD30 Pro to your computer using a USB cable. Then, visit the VDIAGTOOL official website to access and print your reports with a few clicks. |
Specifications:
- Screen:2.8" Backlight LCD Screen
- Voltage: 12V
- Operating Temperature: 0~ 50(32-122)
- Environment Temperature: -20~70(-4-158)
- Memory card:32GB
Packing List:
1pc * VD30Pro Code Reader
1pc * English User Manual
We support credit cards, debit cards, Apple Pay, Google Pay, PayPal and many other payment methods.
Please feel free to contact us if you need to use other payment methods.
Please complete the payment within 7 days after your successful bidding.
We will follow the non-payment process for late payment.
Regarding the tax that may be incurred in the buyer's area, it needs to be borne by the buyer.
If you have any special needs, please specify in detail in the eBay order notes.
We reserve the right of final sales explanation.
Please feel free to contact us if you need to use other payment methods.
Please complete the payment within 7 days after your successful bidding.
We will follow the non-payment process for late payment.
Regarding the tax that may be incurred in the buyer's area, it needs to be borne by the buyer.
If you have any special needs, please specify in detail in the eBay order notes.
We reserve the right of final sales explanation.
Order will be shipped within 1-5 business day after payment confirmed.
We have warehouse in US，HongKong，China warehouse.
From our US warehouse via USPS、UPS 、FedEx or DHL eCommerce shipping
Delivery time varies from 2 to 6 business days.
From our Hong Kong warehouse via DHL or FedEx Ground
Delivery time varies from 7 to 21 business days.
From our China warehouse
For US buyers, we use SpeedPAK (Delivery time is 8-15 business days) or express delivery(Delivery time is 7-21 business days) .
For other countries' buyers, we use SpeedPAK or China Post or Hong Kong Post(Delivery time varies from 10 to 30 business days)or Express delivery(Delivery time is 7-21 business days).
⚠️We will ship according to your eBay address.Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us in time, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Product Guarantee
We are an authorised dealer and ensure that all products sold are 100% original and genuine.
- Equipment is provided with 12 months free maintenance service.
- Accessories enjoy 3 months warranty.
If you need warranty service, please contact us at the first time, we will reply within 12 hours at the earliest.
Return Policy
If you are not satisfied with your purchase, you may request a return within 30 days of receipt. Please ensure that the returned item is in its original condition and contact us first by email for a return address and relevant instructions.
If you receive a faulty item, please contact us within 30 days, along with relevant photographic or video evidence, and ensure that the product has not been damaged. We will guide you to make adjustments or assist you with the return refund and replacement process.
Please note that we reserve the right to refuse your return request if the 30-day return period has been exceeded, or if the item has been used or damaged. Additionally, the cost of any repairs or replacements required for the returned item should be borne by the buyer.
Buyer's Guarantee
We solemnly promise that as a trusted seller on eBay, we will be happy to answer any questions you may have and ensure that your shopping experience is satisfactory and worry-free. If you have any questions or problems during the purchase process, please be sure to communicate with us first through the eBay messaging system or your private email. We will do our best to solve the problem for you and ensure that your interests are not compromised. Please give us the opportunity to resolve the issue before leaving a neutral or negative review, or giving us a rating of three stars or lower on any of the four evaluation criteria.
Who We Are?
We are specialized dealer of On-Board Diagnostic tools and automotive electronics
for more than 10 years.
We are authorized first class distributor of VDIAGTOOL.
What Do We Have?
We have office and warehouse in CN and US to ensure fast shipment and after-sale service.
Terms of tax:
We are not responsible for buyer's local taxes, please consult your local Customs for tax details.
Our customer-oriented service strives for positive feedbacks with all 5 star selling ratings.
Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.
We will reply in 24 business hours.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
| Brand: | VDIAGTOOL |
|---|---|
| Isin: | IBSOUNRUGA7U |
Out of Stock
In Stock
Backordered
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MONEY BACK GUARANTEE
30 days money back guarantee, no additional fee charged.
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EXCELLENT SUPPORT
We provide 24/7 online customer support via email.
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Fast Shipping
One week domestic shipping. Global delivery to the US in 2 weeks.
VD30Pro OBD2 Scanner Check Engine Light Fault Code Reader Live Data Diagnostic[Key Reasons To Buy VD30]✅Check engine light/off MIL (malfunction indicator light)✅Helps pass vehicle safety and emissions inspections✅Full OBDII diagnostics✅DTC offline query✅Battery test✅Data can be played back and printed✅Supports 11 languages and extensive vehicle coverage✅Free lifetime updates
Automotive OBD2 Scanner OBD Code Reader Car Check Engine Fault Diagnostic Tool
🥇[Full-featured OBD2 code reader]
VDIAGTOOL VD30 Pro performs all 10 OBD2 tests:
✅ Turn off the Check Engine Light (CEL)
✅Read/clear fault codes
✅Live data (4-in-1 chart)
✅Freeze Frame
✅One-Touch I/M Reading (Smo~g Check)
✅On-Board Monitor Test (Mode $06). On-Board Monitor Test (Mode $06)
✅Component Test
✅O2 Sensor Test
✅Vehicle Information
✅Module presence and useful features such as (🔋Voltage test ✅DTC query ✅Data playback and printing)
VDIAGTOOL VD30 Pro performs all 10 OBD2 tests:
✅ Turn off the Check Engine Light (CEL)
✅Read/clear fault codes
✅Live data (4-in-1 chart)
✅Freeze Frame
✅One-Touch I/M Reading (Smo~g Check)
✅On-Board Monitor Test (Mode $06). On-Board Monitor Test (Mode $06)
✅Component Test
✅O2 Sensor Test
✅Vehicle Information
✅Module presence and useful features such as (🔋Voltage test ✅DTC query ✅Data playback and printing)
>>>Product Features
🚕[DTC Lookup + Additional Voltage Test Function]
VDIAGTOOL VD30 Pro Car Scanner has a built-in library of 10,000+ DTCs, which shows brief fault code definitions directly on the display. Based on the display results, you can know exactly all the current conditions of your car. And this car scanner comes with a voltage test function to check the real-time voltage of your car's battery, so you'll never be unable to start your car again due to low voltage. The data view, playback and print function allows you to view the recorded real-time data, play it back or print it out to share with your mechanic or customer.
🔔Wide Compatibility:
This universal code reader supports all OBD2 protocols: KWP2000, ISO2000, ISO9141, J1850 VPW, J1850 PWM and CAN and can work on almost all OBD2/EOBD/CAN Vehicles:
➤American (USA) Cars (1996-now)
for Chrysler, for Ford, for GM, for Jeep, etc.
➤European Cars (2003-now)
for Alfa Romeo, for SAAB, for Acura, for Opel, for Audi, for Seat, for Peugeot, for Bentley, for Skoda, for Daewoo, for Benz, for Daihatsu, for Land Rover, for BMW, for Vauxhall, for Citroen, for Volvo, for Fiat, for Volkswagen, for Ford, for Jaguar, etc.
➤Japanese Cars (2008-now)
for KIA, for Isuzu, for Honda , for Mitsubishi, for Hyundai , for Dacia , for Lexus , for Mazda, for Nissan, for Subaru , for Suzuki, for Toyota. etc.
➤Chinese Cars (2010-now)
for BYD, for Chery, for Geely, for Great Wall, for Karry etc.
Please leave us message in below format, we will check the compatibility within 24 hours. for example: XX Car Brand, 2005, 2.0cc, Diesel, VIN:XXXXXXXXXX
👍[Turn off Check Engine Light]
The VD30Pro (with reset) scans a variety of vehicle engine or powertrain modules including extracting OBDII fault codes and viewing PID data in text or 2-in-1 graph format for a variety of sensors including misfire, O2 sensors, long term/short term fuel level, engine speed/load/coolant temperature, mass air flow, throttle position, intake air temperature, and open/closed loop status to help you figure out why the Check Engine Warning (CEL) light is on.
📱[SMOKE CHECK: ONE-TOUCH I/M READY STATUS]
The VD30 Pro OBD2 Scan Code Reader features a one-touch I/M reading hotkey that displays the readiness status of a variety of sensors on a single screen, providing quick access to readiness and trouble codes to help you keep your engine in good condition and prepare your vehicle for the annual smoke check.
🎁[No Battery Required, Plug and Play]
The VD30 Pro Automotive Diagnostic Scanner is powered by the OBDII port and requires no battery or charger! And with a built-in 32GB removable memory card for all cars, it is an easy-to-use automotive diagnostic tool for auto repair DIYers, home mechanics, shade tree mechanics, backyard mechanics, weekend mechanics, mechanical students and retired mechanics.
✅[Free Lifetime Updates and 24/7 Technical Support]
VDIAGTOOL VD30 Pro Car Code Reader Automotive Diagnostic Tool comes with a 1-year warranty, free lifetime software updates by connecting to a Windows PC using the included USB cable, and 24/7 technical support. If you have any questions or concerns, please feel free to leave us a message via email.
Professional Battery Voltage Test: VD30 Pro offers comprehensive Battery, Cranking, and Charging tests, capturing real-time voltage, analyzing data instantly, and presenting results in clear graphs. Ensure accurate live data access and assess your battery's health or remaining life. |
4 IN 1 Comprehensive Live Data : The VD30 Pro OBDII scanner reads critical data from vehicle sensors, including Engine RPM, Intake Air Temp, Fuel Trims, Misfire, Throttle Position, Coolant Temp, O2 Sensor Voltages, and Mass Air Flow. It uniquely displays 4 PIDs at once and merges them for easy comparison. Plus, it retrieves essential freeze frame data like DTCFRZF, FUELSYSA, ETC, SHRTFT1, LONGFT1, MAP, RPM, VSS, IAT, and more, providing invaluable diagnostic insights. |
One-Click Smog Check Simplicity: Introducing the VD30 Pro OBD2 scanner from VDIAGTOOL, featuring a One-Click I/M Readiness hot key. This innovative function displays the readiness status of various sensors on a single screen, simplifying the process of ensuring your engine is in optimal condition,get the vehicle ready for the annual smog check. |
Turn off Check Engine Light(MIL): When your vehicle's check engine light (CEL) signals a potential emissions issue, the VD30 Pro OBDII scanner offers rapid response. Quickly scan and retrieve emissions-related error codes (DTCs), pinpoint the root causes, and resolve the problem. After repairs, clear the trouble codes and extinguish the MIL with ease, ensuring your vehicle is emission compliant and ready to go. |
User-Friendly and Plug & Play: Crafted for car owners, the VD30 Pro OBD2 scanner features an intuitive interface, making it accessible even for those with limited automotive expertise. Its compact, plug-and-play design ensures convenience, allowing you to carry it anywhere and diagnose your vehicle on the go. |
Data Printing: To print your diagnostic data, simply connect the VD30 Pro to your computer using a USB cable. Then, visit the VDIAGTOOL official website to access and print your reports with a few clicks. |
Specifications:
- Screen:2.8" Backlight LCD Screen
- Voltage: 12V
- Operating Temperature: 0~ 50(32-122)
- Environment Temperature: -20~70(-4-158)
- Memory card:32GB
Packing List:
1pc * VD30Pro Code Reader
1pc * English User Manual
We support credit cards, debit cards, Apple Pay, Google Pay, PayPal and many other payment methods.
Please feel free to contact us if you need to use other payment methods.
Please complete the payment within 7 days after your successful bidding.
We will follow the non-payment process for late payment.
Regarding the tax that may be incurred in the buyer's area, it needs to be borne by the buyer.
If you have any special needs, please specify in detail in the eBay order notes.
We reserve the right of final sales explanation.
Please feel free to contact us if you need to use other payment methods.
Please complete the payment within 7 days after your successful bidding.
We will follow the non-payment process for late payment.
Regarding the tax that may be incurred in the buyer's area, it needs to be borne by the buyer.
If you have any special needs, please specify in detail in the eBay order notes.
We reserve the right of final sales explanation.
Order will be shipped within 1-5 business day after payment confirmed.
We have warehouse in US，HongKong，China warehouse.
From our US warehouse via USPS、UPS 、FedEx or DHL eCommerce shipping
Delivery time varies from 2 to 6 business days.
From our Hong Kong warehouse via DHL or FedEx Ground
Delivery time varies from 7 to 21 business days.
From our China warehouse
For US buyers, we use SpeedPAK (Delivery time is 8-15 business days) or express delivery(Delivery time is 7-21 business days) .
For other countries' buyers, we use SpeedPAK or China Post or Hong Kong Post(Delivery time varies from 10 to 30 business days)or Express delivery(Delivery time is 7-21 business days).
⚠️We will ship according to your eBay address.Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us in time, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Product Guarantee
We are an authorised dealer and ensure that all products sold are 100% original and genuine.
- Equipment is provided with 12 months free maintenance service.
- Accessories enjoy 3 months warranty.
If you need warranty service, please contact us at the first time, we will reply within 12 hours at the earliest.
Return Policy
If you are not satisfied with your purchase, you may request a return within 30 days of receipt. Please ensure that the returned item is in its original condition and contact us first by email for a return address and relevant instructions.
If you receive a faulty item, please contact us within 30 days, along with relevant photographic or video evidence, and ensure that the product has not been damaged. We will guide you to make adjustments or assist you with the return refund and replacement process.
Please note that we reserve the right to refuse your return request if the 30-day return period has been exceeded, or if the item has been used or damaged. Additionally, the cost of any repairs or replacements required for the returned item should be borne by the buyer.
Buyer's Guarantee
We solemnly promise that as a trusted seller on eBay, we will be happy to answer any questions you may have and ensure that your shopping experience is satisfactory and worry-free. If you have any questions or problems during the purchase process, please be sure to communicate with us first through the eBay messaging system or your private email. We will do our best to solve the problem for you and ensure that your interests are not compromised. Please give us the opportunity to resolve the issue before leaving a neutral or negative review, or giving us a rating of three stars or lower on any of the four evaluation criteria.
Who We Are?
We are specialized dealer of On-Board Diagnostic tools and automotive electronics
for more than 10 years.
We are authorized first class distributor of VDIAGTOOL.
What Do We Have?
We have office and warehouse in CN and US to ensure fast shipment and after-sale service.
Terms of tax:
We are not responsible for buyer's local taxes, please consult your local Customs for tax details.
Our customer-oriented service strives for positive feedbacks with all 5 star selling ratings.
Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.
We will reply in 24 business hours.
Business time: GMT8 (9:00-18:00) from Monday to Friday.
Item Specifics
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
-
Email: support@ibspot.com
-
Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (for example, food, flowers, newspapers, magazines)
-
Intimate or sanitary goods
-
Hazardous materials or flammable liquids/gases
-
Gift cards
-
Downloadable software
-
Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
-
In-store returns are refunded to the original form of payment or issued as a gift card.
-
Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
-
5–7 business days for the return to reach our Returns Center.
-
An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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