Urine Zero: The Urine Smell Remover for Dogs and Cats on Artificial Grass, Carpet, Tile, Rugs & more. Ready to Use, 1 Gallon (Pack of 1)
Urine Zero: The Urine Smell Remover for Dogs and Cats on Artificial Grass, Carpet, Tile, Rugs & more. Ready to Use, 1 Gallon (Pack of 1)
Urine Zero: The Urine Smell Remover for Dogs and Cats on Artificial Grass, Carpet, Tile, Rugs & more. Ready to Use, 1 Gallon (Pack of 1)
- Urine Zero is the leading microbial + enzymatic, non-toxic odor solution that is safe for kids and pets. It works by removing the source of the foul urine smell instead of just masking it — resulting in zero odor detection.
- Safe - Environmentally friendly, non-toxic odor solution (made in the USA).
- Trust - Developed by microbiologists, trusted by pet parents everywhere.
- Effective - Eliminates urine odors from the source safely and permanently.
- Assurance - If you do not achieve zero urine odor, contact us, and we will make it right.
| Brand: | Urine Zero |
|---|---|
| Size: | 128 Fl Oz (Pack of 1) |
| Manufacturer: | Urine Zero |
| Part Number: | CBKR8MB |
| Isin: | I7AE6VQPB8BW |
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Urine Zero is the leading microbial + enzymatic, non-toxic odor solution that is safe for kids and pets. It works by removing the source of the foul urine smell instead of just masking it — resulting in zero odor detection.
We want you to be 100% satisfied with your order, so if there is anything we can do to improve, please contact us first, and we will do everything we can to make it right!
Urine Zero Application Tips to Achieve the Best Results:
● 32 oz. & 1 Gallon Ready to Use bottle = best used for SMALL affected areas (i.e. carpet/rug accidents, spot treatments only).
● 1-Gallon 10X Concentrate bottle = best used for LARGE affected areas (i.e. artificial grass, hardscape, etc.).
● *Urine Zero should not be combined and/or applied with any other product or chemical as this may interfere with its performance.
1. Remove/Cleanup as much of the affected area(s) as possible before applying Urine Zero.
2. Make sure to mix Urine Zero before use. The contents must be mixed well or the product will not work as intended.
3. Pretest on a small hidden area for colorfastness. If any color appears on the cloth then discontinue use.
4. Do not apply the product with too much sunlight -- Urine Zero needs some moisture to work and the sun will dry-out/evaporate the product. For warmer climates, we recommend applying the product in the evening when the sun goes down so it has the ability to work throughout the night uninterrupted. The product must be given enough time to work which is why letting it work overnight is the recommended application time for outdoor use in warmer climates. For colder climates, please note that Urine Zero will freeze at extreme temperatures, however, if it freezes and then thaws, there will not be any damage to the product. If Urine Zero freezes outside during use, this will not damage the ability of it to work but it will certainly delay it. The odor-counteractant in Urine Zero will help with reducing some of the smell when applied but the microbes' ability to assimilate the ammonia odor will be delayed at extreme temperatures. Basically, when the weather gets a bit warmer, the microbes will awaken and re-activate. So for colder climates you can apply the product during the daytime when it is warmer (with indirect sunlight) so as to ensure Urine Zero has enough moisture to work and isn’t drying-out/evaporating in the sun.
5. Make sure you completely saturate the affected areas or the product will not be able to rid all of the odor-causing bacteria. The product must come in contact with ALL areas that the urine has touched which includes the underlayments: DG, class II road base, etc. For outside use, we highly recommend a 1-gallon pump sprayer. A spray bottle cannot saturate the area(s) properly.
6. If your pets continue to pee on your artificial turf/pavers/carpet you will need to continue to treat the affected areas so it can consume/digest the new odor-causing bacteria. Applying the product one time and expecting it to continue to eradicate the new urine odor will not work.
7. If you have weed cloth under your turf, we recommend removing it. Yes, the weed cloth is attempting to inhibit weeds but it is also soaking up the urine and if your pets have been doing their business there for a long time, that is going to be very difficult to remove.
8. Do not leave the product out in the sunlight/heat or it won’t work. The product must be kept in a cool/dry area with the cap sealed when not in use.
9. For old + stubborn odors, multiple applications will be needed by repeating the steps above.
● For a light treatment (or maintenance), we recommend applying Urine Zero monthly.
● For a medium-level treatment, we recommend every other week.
● For heavily affected areas, we recommend weekly treatments.
● *Heavily soiled areas may require more frequent applications and/or spot checks to control the odor.
If you have any further questions, please do not hesitate to reach out to us and we’d be more than happy to help in any way we can! Cheers to enjoying your indoor/outdoor spaces again without the odor!
Sincerely,
~ The Urine Zero Team
We want you to be 100% satisfied with your order, so if there is anything we can do to improve, please contact us first, and we will do everything we can to make it right!
Urine Zero Application Tips to Achieve the Best Results:
● 32 oz. & 1 Gallon Ready to Use bottle = best used for SMALL affected areas (i.e. carpet/rug accidents, spot treatments only).
● 1-Gallon 10X Concentrate bottle = best used for LARGE affected areas (i.e. artificial grass, hardscape, etc.).
● *Urine Zero should not be combined and/or applied with any other product or chemical as this may interfere with its performance.
1. Remove/Cleanup as much of the affected area(s) as possible before applying Urine Zero.
2. Make sure to mix Urine Zero before use. The contents must be mixed well or the product will not work as intended.
3. Pretest on a small hidden area for colorfastness. If any color appears on the cloth then discontinue use.
4. Do not apply the product with too much sunlight -- Urine Zero needs some moisture to work and the sun will dry-out/evaporate the product. For warmer climates, we recommend applying the product in the evening when the sun goes down so it has the ability to work throughout the night uninterrupted. The product must be given enough time to work which is why letting it work overnight is the recommended application time for outdoor use in warmer climates. For colder climates, please note that Urine Zero will freeze at extreme temperatures, however, if it freezes and then thaws, there will not be any damage to the product. If Urine Zero freezes outside during use, this will not damage the ability of it to work but it will certainly delay it. The odor-counteractant in Urine Zero will help with reducing some of the smell when applied but the microbes' ability to assimilate the ammonia odor will be delayed at extreme temperatures. Basically, when the weather gets a bit warmer, the microbes will awaken and re-activate. So for colder climates you can apply the product during the daytime when it is warmer (with indirect sunlight) so as to ensure Urine Zero has enough moisture to work and isn’t drying-out/evaporating in the sun.
5. Make sure you completely saturate the affected areas or the product will not be able to rid all of the odor-causing bacteria. The product must come in contact with ALL areas that the urine has touched which includes the underlayments: DG, class II road base, etc. For outside use, we highly recommend a 1-gallon pump sprayer. A spray bottle cannot saturate the area(s) properly.
6. If your pets continue to pee on your artificial turf/pavers/carpet you will need to continue to treat the affected areas so it can consume/digest the new odor-causing bacteria. Applying the product one time and expecting it to continue to eradicate the new urine odor will not work.
7. If you have weed cloth under your turf, we recommend removing it. Yes, the weed cloth is attempting to inhibit weeds but it is also soaking up the urine and if your pets have been doing their business there for a long time, that is going to be very difficult to remove.
8. Do not leave the product out in the sunlight/heat or it won’t work. The product must be kept in a cool/dry area with the cap sealed when not in use.
9. For old + stubborn odors, multiple applications will be needed by repeating the steps above.
● For a light treatment (or maintenance), we recommend applying Urine Zero monthly.
● For a medium-level treatment, we recommend every other week.
● For heavily affected areas, we recommend weekly treatments.
● *Heavily soiled areas may require more frequent applications and/or spot checks to control the odor.
If you have any further questions, please do not hesitate to reach out to us and we’d be more than happy to help in any way we can! Cheers to enjoying your indoor/outdoor spaces again without the odor!
Sincerely,
~ The Urine Zero Team
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
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For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
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Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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