TOPDON 2025 TOPDON AL300: Pro OBD2 Scanner - Read & Clear Codes, Diagnostics & More
TOPDON 2025 TOPDON AL300: Pro OBD2 Scanner - Read & Clear Codes, Diagnostics & More
TOPDON 2025 TOPDON AL300: Pro OBD2 Scanner - Read & Clear Codes, Diagnostics & More
2025 TOPDON AL300: Pro OBD2 Scanner - Read & Clear Codes, Diagnostics & More
Topdon Artilink300 OBD2 Car Diagnostics Tool Full OBDII Scanner Code Reader Turn Off Engine Light Automotive Scanner
IF AL300 Match with your Car ?
AL300 supports all vehicles that meet OBD2 OBDII /EOBD Standard. Please follow below picture check the logo under hood confirm if your car support OBD2 standard
TOPDON ArtiLink300：
TOPDON ArtiLink300 is a quick, affordable OBD2 diagnostic tool for car .Code reader featuring all 10 modes of OBD2 Scanner test, DTC Lookup, plug-and-play function, and color display. This OBD2 scanner enables entry-level and DIY users to perform pre-inspections for smog tests, figure out the emission issues, and reset the Check Engine Light.
Specification:
Display: 1.77 Color Display
Operating voltage: 9~18V Storage
Temperature:-20℃~70℃（-4℉~158℉）
Working Temperature:-10℃~50℃（14~122℉）
Dimension：119.9*71.7*23.3mm(4.72*2.82*0.92 inch)
Package size: Length: 1050mm(41.33 inch)
Net Weight: 210 g(7.40 oz)
Multilingual Support: English, French , German , Spanish, Portuguese, Italian, Russian
Features:
1. Works on most 1996 and newer vehicles (CAN, ISO9141, KWP2000, J1850 PWM, J1850 VPW) worldwide
2. Features the full obd2 functionalities at a fraction of the price of competitors
3. Retrieves generic (P0, P2, P3, and U0), manufacturer specific (P1, P3, and U1) codes, and pending codes
4. Easily determines the cause of the Malfunction Indicator Light (MIL)
5. Turns off Malfunction Indicator Light (MIL), clears codes and resets monitors
6. Views freeze frame data
7. Reads live PCM data stream
8. Displays monitor and I/M readiness status (emissions)
9. Supports valuable O2 sensor test,
10.On-board monitor test
11.EVAP system test (mode 6, 8)
12. Retrieves vehicle information (VIN, CIN and CVN)
13. DTC LookUp liabry
15. Multilingual menu (7): English, French, German, Spanish, Portuguese, Italian, Russian
16. Extremely easy to use and highly reliable
17.Support All 12V standard obd2 protocols vehicles.
18.Preparing for State Emissions Tests
19.Gain Insight Into Engine Health And Performance
20.Compatible with all the OBD2 protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN (Controller Area Network)
Read Codes
- Identifies which section of the emission control system has malfunctioned. You’ll get a general idea of what normally causes the code, and schedule a proper repair at a more convenient time.
Erase Codes
- Erases the codes from the vehicle after retrieving codes from the vehicle, and certain repairs have been carried out. Thus turning off the annoying MIL (check engine light).
I/M Readiness
- Checks whether or not the various emissions-related systems on the vehicle are operating properly, and are ready for Inspection and Maintenance testing. To help pass the emission test, and tell if it’s the time to have vehicle maintenance.
View Freeze Frame
- Takes the snapshot of the operating conditions when an emission-related fault occurs. These maintenance alerts help in identifying the problem easily, and let you know when need to go in for a vehicle inspection.
O2 Sensor Test
- Retrieves O2 sensor monitor test results of the most recently completed tests from the vehicle’s on-board computer. To improve the vehicle’s performance but also make it fuel-efficient. If you are a DIY then you can replace the defective O2 sensor for preventing possible damage to the catalytic converter. The latter may cost thousands of dollars to replace.
On-Board Monitor Test
- Retrieves test results for emission-related powertrain components and systems that are not continuously monitored. To see if the engine has any misfire or compression problems on a particular cylinder, which aren’t severe enough to trigger a check engine light. You can save a lot of guesswork, and prevent the emerging issues from causing a real driving problem, with no need to wait for days for certain OBDII self-tests to run, and possibly turn the Check Engine Light on.
EVAP System Test
- Initiates a leak test for the vehicle’s EVAP system. This helps check fuel vapor leaks including when there is a missing gas cap or a loose gas cap. You can start this test to prevent fuel from evaporating out of the tank and contributing to smog.
Vehicle Info
- Retrieves a list of information (Vehicle Identification Number, Calibration ID, and Calibration Verification Number). This is highly valuable for record purposes or car tracking. The VIN code can reveal car’s manufacturer, model, year and place of manufacture, all its features, technical specifications, also more specific and useful data, including authentic mileage and archive photos at different times, if it had any accidents, if it has been stolen, how many owners it had and so on.
Data Stream
- Retrieves and displays live data and parameters from the vehicle’s ECU. To show a long list of all the available data values as engine RPM, vehicle speed, air flow, engine load, fuel pressure, fuel trim value, engine coolant temperature, ignition timing advance, or closed-loop status. This allows you to watch for problems during a test drive, and so to find out which part goes wrong effectively.
LCD Color Screen:
displays test results clearly and saves power.
DTC LookUp:
- Simply select the error code, to get an in-depth explanation of its meaning. - Make in-time decisions about possible repairs. - Save the trouble of looking for the meaning of a diagnostic trouble code online.
2.Please contact us if you need to use another method to pay.
3.Payment should be made within 4 days after bidding ends.
4.Otherwise an Unpaid Item case will be opened to you.
5.We are not responsible for buyers’ local taxes.
6.Please include your special requests in eBay note if there is any.
7.We reserve the final right of selling.
Covered models
American (USA) car:
Compatible with Standard OBD2 Cars from 1996 to Now:
For Chrysler, for Ford, for GM, for Jeep
European car:
Compatible with Standard OBD2 Cars from 2003 to Now:
For Alfa Romeo, for SAAB, for Acura,
for Opel, for Audi, for Seat,
for Bentley, for Skoda, for Daewoo,
for Benz, for Daihatsu, for Land Rover,
for BMW, for Vauxhall, for Volvo,
for VW, for Ford, for Jaguar
France Car after 2006:
for Citroen，for Fiat，for Renault，for Peugeot
Not Support for Renault Clio 2/Megane/Dacia Logan,
Japanese car
Compatible with Standard OBD2 Cars from 2005 to Now:
for KIA, for Isuzu, for Honda ,
for Mitsubishi, for Hyundai, for Dacia,
for Lexus, for Mazda, for Nissan,
for Subaru, for Suzuki, for Toyota
Chinese car:
Compatible with Standard OBD2 Cars from 2008 to Now:
for BYD, for Chery, for Geely,
for Great Wall, for Karry
Q&A
Q: Want to know the meaning of a trouble code?
Built with a DTC library, TOPDON AL300 offers you the detailed definition of the DTC you get. Moreover, a LED in different colors (green, yellow and red) intuitively indicates the different health statuses of the car to you.
Q: For which models？
This OBD2 code reader works on most US-based cars since 1996, EU-based cars since 2000, and Asian-based cars since 2008, and is compatible with all the OBD2 protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN (Controller Area Network).
Q: What services to enjoy？
A 12-month warranty to guarantee its quality.
Q: Can I set the language?
can set language:English, French , German , Spanish, Portuguese, Italian, Russian
Q: System halts when reading data stream,what is the reason?
it may be caused by slackened concector,please turn off the tool,firmly connect the connector,and switch it on again.
Q: More Question can read user manual or ank us!!!
before you leave negative feedback,you have any question can ask us for help,we will help you solve it tyr our best
1.We accept Credit cards、Debit card、Apple Pay、Google Pay ect. payment.
2.Please contact us if you need to use another method to pay.
3.Payment should be made within 4 days after bidding ends.
4.Otherwise an Unpaid Item case will be opened to you.
5.We are not responsible for buyers’ local taxes.
6.Please include your special requests in eBay note if there is any.
7.We reserve the final right of selling.
Shipping
Order will be shipped within 1 business day after payment confirmed.
We have warehouse in USA，UK，HongKong，Australia，Russian，Germany and China warehouse.
From our US/UK/RU/DE/AU warehouse via UPS or DHL eCommerce shipping
Delivery time varies from 2 to 6 business days.
From our Hong Kong warehouse via DHL or FedEx Ground
Delivery time varies from 3 to 5 business days.
From our China warehouse
For US buyers, we use e-Packet (Delivery time is 5-12 business days) or express delivery(Delivery time is 3-7 business days) .
For other countries' buyers, we use China Post or Hong Kong Post(Delivery time varies from 10 to 25 business days)or Express delivery(Delivery time is 3-7 business days).
We will ship according to your Ebay address.
Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Buyer Guarantee
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email. Please kindly contact us firstly if your purchasing is in trouble before leaving any bad feedback including neutral and negative feedback and leaving 3 stars or less stars to me on 4 criteria.
Return Policy
Please return the item within 30 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email. Please kindly contact us firstly if your purchasing is in trouble before leaving any bad feedback including neutral and negative feedback and leaving 3 stars or less stars to me on 4 criteria.
Return Policy
Please return the item within 30 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
Who We Are?We are specialized dealer of On-Board Diagnostic tools and automotive electronics for more than 10 years.What Do We Have?We have office and warehouse in Australia and US to ensure fast shipment and after-sale service.We have more than 100 employees devoting to customer satisfaction.Terms of tax:We are not responsible for buyer's local taxes, please consult your local Customs for tax details.
Our customer-oriented service strives for positive feedbacks with all 5 star selling ratings.Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.We will reply in 24 business hours.Business time: GMT8 (9:00-18:00) from Monday to Friday.
| Brand: | TOPDON |
|---|---|
| Isin: | I0VOTHTTKH4E |
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In Stock
Backordered
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Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms
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MONEY BACK GUARANTEE
30 days money back guarantee, no additional fee charged.
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EXCELLENT SUPPORT
We provide 24/7 online customer support via email.
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Fast Shipping
One week domestic shipping. Global delivery to the US in 2 weeks.
2025 TOPDON AL300: Pro OBD2 Scanner - Read & Clear Codes, Diagnostics & More
Topdon Artilink300 OBD2 Car Diagnostics Tool Full OBDII Scanner Code Reader Turn Off Engine Light Automotive Scanner
IF AL300 Match with your Car ?
AL300 supports all vehicles that meet OBD2 OBDII /EOBD Standard. Please follow below picture check the logo under hood confirm if your car support OBD2 standard
TOPDON ArtiLink300：
TOPDON ArtiLink300 is a quick, affordable OBD2 diagnostic tool for car .Code reader featuring all 10 modes of OBD2 Scanner test, DTC Lookup, plug-and-play function, and color display. This OBD2 scanner enables entry-level and DIY users to perform pre-inspections for smog tests, figure out the emission issues, and reset the Check Engine Light.
Specification:
Display: 1.77 Color Display
Operating voltage: 9~18V Storage
Temperature:-20℃~70℃（-4℉~158℉）
Working Temperature:-10℃~50℃（14~122℉）
Dimension：119.9*71.7*23.3mm(4.72*2.82*0.92 inch)
Package size: Length: 1050mm(41.33 inch)
Net Weight: 210 g(7.40 oz)
Multilingual Support: English, French , German , Spanish, Portuguese, Italian, Russian
Features:
1. Works on most 1996 and newer vehicles (CAN, ISO9141, KWP2000, J1850 PWM, J1850 VPW) worldwide
2. Features the full obd2 functionalities at a fraction of the price of competitors
3. Retrieves generic (P0, P2, P3, and U0), manufacturer specific (P1, P3, and U1) codes, and pending codes
4. Easily determines the cause of the Malfunction Indicator Light (MIL)
5. Turns off Malfunction Indicator Light (MIL), clears codes and resets monitors
6. Views freeze frame data
7. Reads live PCM data stream
8. Displays monitor and I/M readiness status (emissions)
9. Supports valuable O2 sensor test,
10.On-board monitor test
11.EVAP system test (mode 6, 8)
12. Retrieves vehicle information (VIN, CIN and CVN)
13. DTC LookUp liabry
15. Multilingual menu (7): English, French, German, Spanish, Portuguese, Italian, Russian
16. Extremely easy to use and highly reliable
17.Support All 12V standard obd2 protocols vehicles.
18.Preparing for State Emissions Tests
19.Gain Insight Into Engine Health And Performance
20.Compatible with all the OBD2 protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN (Controller Area Network)
Read Codes
- Identifies which section of the emission control system has malfunctioned. You’ll get a general idea of what normally causes the code, and schedule a proper repair at a more convenient time.
Erase Codes
- Erases the codes from the vehicle after retrieving codes from the vehicle, and certain repairs have been carried out. Thus turning off the annoying MIL (check engine light).
I/M Readiness
- Checks whether or not the various emissions-related systems on the vehicle are operating properly, and are ready for Inspection and Maintenance testing. To help pass the emission test, and tell if it’s the time to have vehicle maintenance.
View Freeze Frame
- Takes the snapshot of the operating conditions when an emission-related fault occurs. These maintenance alerts help in identifying the problem easily, and let you know when need to go in for a vehicle inspection.
O2 Sensor Test
- Retrieves O2 sensor monitor test results of the most recently completed tests from the vehicle’s on-board computer. To improve the vehicle’s performance but also make it fuel-efficient. If you are a DIY then you can replace the defective O2 sensor for preventing possible damage to the catalytic converter. The latter may cost thousands of dollars to replace.
On-Board Monitor Test
- Retrieves test results for emission-related powertrain components and systems that are not continuously monitored. To see if the engine has any misfire or compression problems on a particular cylinder, which aren’t severe enough to trigger a check engine light. You can save a lot of guesswork, and prevent the emerging issues from causing a real driving problem, with no need to wait for days for certain OBDII self-tests to run, and possibly turn the Check Engine Light on.
EVAP System Test
- Initiates a leak test for the vehicle’s EVAP system. This helps check fuel vapor leaks including when there is a missing gas cap or a loose gas cap. You can start this test to prevent fuel from evaporating out of the tank and contributing to smog.
Vehicle Info
- Retrieves a list of information (Vehicle Identification Number, Calibration ID, and Calibration Verification Number). This is highly valuable for record purposes or car tracking. The VIN code can reveal car’s manufacturer, model, year and place of manufacture, all its features, technical specifications, also more specific and useful data, including authentic mileage and archive photos at different times, if it had any accidents, if it has been stolen, how many owners it had and so on.
Data Stream
- Retrieves and displays live data and parameters from the vehicle’s ECU. To show a long list of all the available data values as engine RPM, vehicle speed, air flow, engine load, fuel pressure, fuel trim value, engine coolant temperature, ignition timing advance, or closed-loop status. This allows you to watch for problems during a test drive, and so to find out which part goes wrong effectively.
LCD Color Screen:
displays test results clearly and saves power.
DTC LookUp:
- Simply select the error code, to get an in-depth explanation of its meaning. - Make in-time decisions about possible repairs. - Save the trouble of looking for the meaning of a diagnostic trouble code online.
2.Please contact us if you need to use another method to pay.
3.Payment should be made within 4 days after bidding ends.
4.Otherwise an Unpaid Item case will be opened to you.
5.We are not responsible for buyers’ local taxes.
6.Please include your special requests in eBay note if there is any.
7.We reserve the final right of selling.
Covered models
American (USA) car:
Compatible with Standard OBD2 Cars from 1996 to Now:
For Chrysler, for Ford, for GM, for Jeep
European car:
Compatible with Standard OBD2 Cars from 2003 to Now:
For Alfa Romeo, for SAAB, for Acura,
for Opel, for Audi, for Seat,
for Bentley, for Skoda, for Daewoo,
for Benz, for Daihatsu, for Land Rover,
for BMW, for Vauxhall, for Volvo,
for VW, for Ford, for Jaguar
France Car after 2006:
for Citroen，for Fiat，for Renault，for Peugeot
Not Support for Renault Clio 2/Megane/Dacia Logan,
Japanese car
Compatible with Standard OBD2 Cars from 2005 to Now:
for KIA, for Isuzu, for Honda ,
for Mitsubishi, for Hyundai, for Dacia,
for Lexus, for Mazda, for Nissan,
for Subaru, for Suzuki, for Toyota
Chinese car:
Compatible with Standard OBD2 Cars from 2008 to Now:
for BYD, for Chery, for Geely,
for Great Wall, for Karry
Q&A
Q: Want to know the meaning of a trouble code?
Built with a DTC library, TOPDON AL300 offers you the detailed definition of the DTC you get. Moreover, a LED in different colors (green, yellow and red) intuitively indicates the different health statuses of the car to you.
Q: For which models？
This OBD2 code reader works on most US-based cars since 1996, EU-based cars since 2000, and Asian-based cars since 2008, and is compatible with all the OBD2 protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN (Controller Area Network).
Q: What services to enjoy？
A 12-month warranty to guarantee its quality.
Q: Can I set the language?
can set language:English, French , German , Spanish, Portuguese, Italian, Russian
Q: System halts when reading data stream,what is the reason?
it may be caused by slackened concector,please turn off the tool,firmly connect the connector,and switch it on again.
Q: More Question can read user manual or ank us!!!
before you leave negative feedback,you have any question can ask us for help,we will help you solve it tyr our best
1.We accept Credit cards、Debit card、Apple Pay、Google Pay ect. payment.
2.Please contact us if you need to use another method to pay.
3.Payment should be made within 4 days after bidding ends.
4.Otherwise an Unpaid Item case will be opened to you.
5.We are not responsible for buyers’ local taxes.
6.Please include your special requests in eBay note if there is any.
7.We reserve the final right of selling.
Shipping
Order will be shipped within 1 business day after payment confirmed.
We have warehouse in USA，UK，HongKong，Australia，Russian，Germany and China warehouse.
From our US/UK/RU/DE/AU warehouse via UPS or DHL eCommerce shipping
Delivery time varies from 2 to 6 business days.
From our Hong Kong warehouse via DHL or FedEx Ground
Delivery time varies from 3 to 5 business days.
From our China warehouse
For US buyers, we use e-Packet (Delivery time is 5-12 business days) or express delivery(Delivery time is 3-7 business days) .
For other countries' buyers, we use China Post or Hong Kong Post(Delivery time varies from 10 to 25 business days)or Express delivery(Delivery time is 3-7 business days).
We will ship according to your Ebay address.
Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Buyer Guarantee
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email. Please kindly contact us firstly if your purchasing is in trouble before leaving any bad feedback including neutral and negative feedback and leaving 3 stars or less stars to me on 4 criteria.
Return Policy
Please return the item within 30 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email. Please kindly contact us firstly if your purchasing is in trouble before leaving any bad feedback including neutral and negative feedback and leaving 3 stars or less stars to me on 4 criteria.
Return Policy
Please return the item within 30 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
Who We Are?We are specialized dealer of On-Board Diagnostic tools and automotive electronics for more than 10 years.What Do We Have?We have office and warehouse in Australia and US to ensure fast shipment and after-sale service.We have more than 100 employees devoting to customer satisfaction.Terms of tax:We are not responsible for buyer's local taxes, please consult your local Customs for tax details.
Our customer-oriented service strives for positive feedbacks with all 5 star selling ratings.Please feel free to contact us via eBay message once you have any question before you giving us negative feedback or open case.We will reply in 24 business hours.Business time: GMT8 (9:00-18:00) from Monday to Friday.
Item Specifics
- Brand: TOPDON
- Model: TOPDON ArtiLink300
- OBD Interface: CAN, EOBD, OBD, OBDII
- Supported System: OBD2,Engine
- Type: OBD2 EOBD OBDII CAN Code Reader Scanner
- Features: Backlit Display, Check Engine Light Shut Off, Color Display, Erases Codes, Freeze Frame Displays, Internet Updateable, LCD Display, Multi-Language Interface, User Friendly
- Supporting all OBD2 protocols: KWP2000,ISO9141,J1850 VPW,J1850 PW,CAN
- Fit Car 1: 1996 and newer US Cars
- Fit Car 2: 2000 and newer EU Cars
- Fit Car 3: 2008 and newer Asia Cars
- Vehicle Type: Passenger Vehicle
- Connectivity: OBDII Cable
- Material: Original and Premium
- Multilingual Support: English,French,German,Spanish,Portuguese,Italian
- Function 1: Reading Codes
- Function 2: Erasing Codes
- Function 3: I/M Readiness Status
- Function 4: Live Data
- Function 5: Freeze Frame
- Function 6: O2 Sensor Test
- Function 7: Vehicle Information
- Function 8: On-Board Monitor Test
- Function 9: EVAP System
- Compatible Car Makes: for Ford Chrysler GM Jeep VW BMW Benz Audi,etc.
- Manufacturer Part Number: FULL Function code reader
- Accessories: User Guide
- Warranty: 1 Year
- UPC: Does not apply
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
-
Email: support@ibspot.com
-
Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (for example, food, flowers, newspapers, magazines)
-
Intimate or sanitary goods
-
Hazardous materials or flammable liquids/gases
-
Gift cards
-
Downloadable software
-
Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
-
In-store returns are refunded to the original form of payment or issued as a gift card.
-
Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
-
5–7 business days for the return to reach our Returns Center.
-
An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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