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TMEZON Dual Lens 4MP WiFi Security Camera Zoom Outdoor Home Night Vision CCTV PTZ HD

Brand: TMEZON

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.
  • 【Notice】Please notice that the subscription of APP is not full of charge,normally it is suggested to insert sd card to camera for pictures and videos playback,the cost of SD card is more affordable than subscription.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:
Brand: TMEZON
Isin: IH6QPFHZPD0O

$62.34

  • Free shipping in US
  • Arrives:

  • Free 30-Day returns

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Sold by , Fulfilled by IBSPOT
Ships from USA

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TMEZON Dual Lens 4MP WiFi Security Camera Zoom Outdoor Home Night Vision CCTV PTZ HD

TMEZON Dual Lens 4MP WiFi Security Camera Zoom Outdoor Home Night Vision CCTV...

$62.34

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.
  • 【Notice】Please notice that the subscription of APP is not full of charge,normally it is suggested to insert sd card to camera for pictures and videos playback,the cost of SD card is more affordable than subscription.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:

TMEZON 4MP 2K Security Camera Outdoor Wi-Fi with Dual Lens Dual View, PTZ IP Camera Outdoor Car Tracking, Camera WiFi with Person Recognition Color Night Vision
360°

  • 【Dual lens connection, automatic tracking】Our innovative dual-lens security camera is designed to provide advanced surveillance solutions for your home or business. With its unique dual lens connection, this wlan camera offers a 360-degree view, eliminates blind spots and ensures maximum coverage. When a human figure is in the image of the bullet or dome camera, automatic tracking is activated.
  • 【Two views on one screen】With the unique "Two views on one screen" feature, you can monitor two different areas simultaneously on a single screen, so you don't need multiple cameras: a lens for a panoramic view or a fixed location of importance and a lens for details and tracking moving objects.
  • 【Custom detection range】This outdoor camera also offers the ability to customize detection areas so you can focus on specific areas of interest and ignore unnecessary movements. When creating the detection area, you can also set a detection line and record your own alarm sound that can warn visitors before entering.
  • 【Colored night vision, 2K 4MP】With built-in four infrared LEDs and ten white lights, this 2K Full HD camera surveillance outside can give you clear night vision and guarantees full color/IR night vision images for up to 20M. There are three night vision modes to choose from.
  • 【Two-way audio】This 3MP outdoor wifi camera has a built-in speaker and microphone so you can talk to visitors in real time or warn unwanted intruders while you are outside. IP camera automatically detects movement/noise/people. If something unusual happens in the surveillance area, the security camera emits a white light alarm and sends a message to the phone.

 Enable 4MP FHD Video

Ideal for home or business 4MP (2560X1440P) offers exceptional Full HD resolution and quality that improves efficiency and monitoring capabilities.


 

PTZ

 AI Human Body Detection
Automatic tracking of humanoids

The security camera has AI infrared detection of the human body. It distinguishes between people and
Objects within the surveillance area and reduces false alarms.
The rotating lens of the camera can support 352° horizontal rotation 90° vertical rotation, which enables the camera to have automatic tracking function.
After the object disappears from the camera's field of view, the camera will automatically return to its original position.

Two-way audio in real time

With the built-in microphone and speaker of the wireless security camera, you can see anyone,
listen and talk to anyone who appears on the screen of your device, children, nannies and pets communicate,
even if you are thousands of kilometers away. You can also verbally warn all uninvited persons.

IP66 certified weatherproof

The fully waterproof (IP66 certified) can work perfectly in icy or cold temperatures (-4 °F,140 °F), rain or sunshine, always ready for extreme environments.

 Pan/Tilt Remote

You can control the camera remotely and monitor every corner of your home in real time.

Am 19.04.22 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 05.08.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 03.11.2022 hat der Verkäufer die folgenden Angaben hinzugefügt:Il 23-dic-2022 alle 08:57:52 CET, il venditore ha aggiunto le seguenti informazioni sulloggetto:Am 24.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 27.07.2023 hat der Verkäufer die folgenden Angaben hinzugefügt:Am 16.01.2025 hat der Verkäufer die folgenden Angaben hinzugefügt:

Item Specifics

  • Condition: New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is ...
  • Compatible Brand: TMEZON
  • Number of Cameras Included: 1
  • Display Technology: LCD
  • Power Source: Hardwired, Wall Plug-In
  • Color: White
  • Color Mode: Color Day, B&W Night
  • MPN: C433A-W2
  • Year Manufactured: 2025
  • Brand: TMEZON
  • Type: Surveillance Camera
  • Maximum Resolution: 4MP
  • Manufacturer Warranty: 2 Years
  • Voltage: 12 V
  • Model: C433A-W2
  • Connectivity: Wi-Fi, Wired
  • Features: Add-On Camera, Automatic Motion Tracking, Bracket, Clock, Digital, IP Intercom, Motion/PIR Activated, Multiple Language Support, Night Vision, Outdoor/Weatherproof, Pan-Tilt Zoom, Pet Friendly, Plug in, Wall Mounted, Waterproof, Wi-Fi, Zoom
  • Storage Capacity: NO SD Card Included
  • Country/Region of Manufacture: China
  • Smart Home Protocol: Infrared, Wi-Fi
  • Item Weight: 1 kg
  • Surveillance Technology: PTZ
  • Location: Outdoor & Indoor
  •  

    Processing Time

    • We process and ship orders Monday through Friday, excluding holidays.
    • Most orders are processed within 1–3 business days, depending on product availability.
    • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

    Shipping Coverage

    We currently ship to addresses within the United States only.

    Products may ship from:

    • Our U.S. warehouses, or
    • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

    Each product page clearly displays the “Ships From” location before checkout.


    Shipping Methods & Estimated Delivery

     

    Shipping Method Estimated Delivery Cost
    Free Shipping (US) 5–10 business days Free, available on eligible items
    Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
    Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
    Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

    Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

    Free Shipping

    We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


    Carriers

    We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


    Import Duties & Taxes

    All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


    Tracking & Notifications

    Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

    You can track your shipment anytime using the Track Your Order page on our website.


    Order Changes & Cancellations

    If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

    Contact: support@ibspot.com


    Item Not Received

    If your tracking number shows “Delivered” but you haven’t received your package:

    1. Check with your local USPS or UPS office.
    2. Confirm that the shipping address provided was correct.
    3. If the issue remains unresolved, contact support@ibspot.com for assistance.

    Damaged or Lost Parcels

    If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


    Customer Support

    For any questions about shipping, tracking, or delivery, our customer support team is here to help.

    Email: support@ibspot.com

    We’re always happy to help.

    Please read our policy carefully before making a purchase.
    We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


    Order Cancellation Policy

    Customers may request to cancel an order before it has been shipped.
    Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

    How to Request a Cancellation

    You can contact us through:

    Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


    Return Policy

    We accept returns for most items within 30 days of delivery for a full refund.

    To be eligible for a return:

    • The item must be unused, in the same condition as received, and in its original packaging.
    • A tracking number must be provided to confirm the return shipment.

    Non-Returnable Items

    Certain products cannot be returned, including:

    • Perishable goods (for example, food, flowers, newspapers, magazines)
    • Intimate or sanitary goods
    • Hazardous materials or flammable liquids/gases
    • Gift cards
    • Downloadable software
    • Some health and personal care items

    Partial Refunds (If Applicable)

    Partial refunds may be granted in specific situations, such as:

    • Books with obvious signs of use
    • Opened CDs, DVDs, software, or vinyl records
    • Items not in their original condition, damaged, or missing parts not due to our error
    • Items returned more than 30 days after delivery

    How to Return an Item

    To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
    Our team will provide you with return instructions and a prepaid return label.


    Shipping Cost for Returns

    Please contact us before returning any item.
    We will provide a free return shipping label.

    If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

    For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee that we will receive your returned item if shipped independently.


    Refund Processing

    Once your return is received and inspected:

    • In-store returns are refunded to the original form of payment or issued as a gift card.
    • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

    Please allow:

    • 5–7 business days for the return to reach our Returns Center.
    • An additional 3–10 business days for your bank to post the refund to your account.

    Damages, Issues & Claims

    Please inspect your order immediately upon receipt.
    If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
    We’ll evaluate the issue promptly and make it right.

    Product Claims

    Before purchasing, please review product details carefully.
    If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


    Exchanges

    We do not process direct exchanges.
    The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


    Return Address

    IBSPOT Return Center
    15 Sawmill Ln
    Dover Plains, NY 12522
    United States


    Customer Support

    Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

    Email: support@ibspot.com
    Contact Form: Contact Us page

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