SUM37 Secret Essence Large Size 230mL Special Set - SUM37 Secret Essence Large Size 230mL Special Set
SUM37 Secret Essence Large Size 230mL Special Set - SUM37 Secret Essence Large Size 230mL Special Set
SUM37 Secret Essence Large Size 230mL Special Set - SUM37 Secret Essence Large Size 230mL Special Set
Why we love it
Special secret garden edition complete with beautiful and mesmerizing feelings of mother nature that SUM37 seeks. No.1 steady-seller secret essence of SUM37 that everyone wants to try. No.1 product of SUM37 that everyone wants to use among other products in 5-year history of the brand. Fermented and extracted by collecting 86 kinds of plants with good energy and adding 31 kinds of microorganisms. After 365 days of controlling temperature and humidity without any chemical distillation processes, Cytosis was developed by filtering substances that are good for your skin only. Highly effective Cyto-fermTM is created from by adding 33 different kinds of plant strains and Cyto-extract complete with 264 hours of multi-complex fermentation. Essential essence containing the fermentation technology of SUM37. Basic anti-aging product for strengthening skin ability. Secret essence completes firm skin against any external irritation in just one day by containing fermented ingredients. Skin antioxidation index improved by 193%. Skin texture improved by 100%, skin glow and vitality improved by 98%, skin elasticity improved by 96%, skin clearness improved by 95%, and skin moisturizing by 99% after 7 weeks of use. Completed German dermatology test, skin irritation test, and skin sensitization test. Average customer rating of 4.8/5. According to customer reviews, this product is quickly absorbed without stickiness and makes healthy and firm skin, and it is the best product for reviewers. The rich nutrients captured in a fine skin water formula are quickly absorbed, soothing and comfortably caring for sensitive skin.
Featured ingredients
Secret essence containing Cyto-fermTM for skin oxygen care.
How to use
Clear skin texture with toner, and then take essence to apply along skin texture and absorb. TIP: Soak with cotton pad and place on skin for about 2 minutes to use as skin soothing mask pack.
Features
[COMPONENTS] Special bulk set.
More Info
| Brand: | SUM37 |
| Isin: | I45XUUTRIUJ4 |
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Why we love it
Special secret garden edition complete with beautiful and mesmerizing feelings of mother nature that SUM37 seeks. No.1 steady-seller secret essence of SUM37 that everyone wants to try. No.1 product of SUM37 that everyone wants to use among other products in 5-year history of the brand. Fermented and extracted by collecting 86 kinds of plants with good energy and adding 31 kinds of microorganisms. After 365 days of controlling temperature and humidity without any chemical distillation processes, Cytosis was developed by filtering substances that are good for your skin only. Highly effective Cyto-fermTM is created from by adding 33 different kinds of plant strains and Cyto-extract complete with 264 hours of multi-complex fermentation. Essential essence containing the fermentation technology of SUM37. Basic anti-aging product for strengthening skin ability. Secret essence completes firm skin against any external irritation in just one day by containing fermented ingredients. Skin antioxidation index improved by 193%. Skin texture improved by 100%, skin glow and vitality improved by 98%, skin elasticity improved by 96%, skin clearness improved by 95%, and skin moisturizing by 99% after 7 weeks of use. Completed German dermatology test, skin irritation test, and skin sensitization test. Average customer rating of 4.8/5. According to customer reviews, this product is quickly absorbed without stickiness and makes healthy and firm skin, and it is the best product for reviewers. The rich nutrients captured in a fine skin water formula are quickly absorbed, soothing and comfortably caring for sensitive skin.
Featured ingredients
Secret essence containing Cyto-fermTM for skin oxygen care.
How to use
Clear skin texture with toner, and then take essence to apply along skin texture and absorb. TIP: Soak with cotton pad and place on skin for about 2 minutes to use as skin soothing mask pack.
Features
[COMPONENTS] Special bulk set.
More Info
Content volume or weight
[Original Product] Secret Essence 230mL [Special Gift] Cream 35mL, Eye Cream 10mL
Ideal for
For all skin types
Expiration date (or expiration date after opening)
36 months from the date of manufacture before opening, 12 months after opening
How to Use
Apply a coin-sized amount of the formula to your skin – morning and evening and pat it into the skin for about 10 seconds for better absorption.
Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers
Manufacturer: LG Household & Health Care Ltd. / Distributor: LG Household & Health Care Ltd.
Country of Manufacture
South Korea
Ingredients
[Secret Essence]
Water, Dipropylene Glycol, Glycereth-26, Butylene Glycol, 1,2-Hexanediol, Methyl Gluceth-20, Ferulic Acid, Lactobacillus Ferment Lysate, Lactobacillus/Pear Juice Ferment Filtrate, Saccharomyces/Barley Seed Ferment Filtrate, Lactobacillus/Panax Ginseng Root Ferment Filtrate, Lactobacillus/Soybean Ferment Extract, Lactobacillus/Water Hyacinth Ferment, Monascus/Rice Ferment, Saccharomyces/Grape Ferment Extract, Saccharomyces/Potato Extract Ferment Filtrate, Saccharomyces/Xylinum/Black Tea Ferment, Lactobacillus/Rye Flour Ferment, Lactobacillus/Wasabia Japonica Root Ferment Extract, Vinegar, Spiraea Ulmaria Extract, Cichorium Intybus (Chicory) Root Extract, Vanilla Tahitensis Fruit Extract, Avena Sativa (Oat) Kernel Extract, Calendula Officinalis Flower Extract, Nepeta Cataria Extract, Rubus Idaeus (Raspberry) Leaf Extract, Baptisia Tinctoria Root Extract, Stellaria Media (Chickweed) Extract, Citrullus Lanatus (Watermelon) Fruit Extract, Raphanus Sativus (Radish) Root Extract, Wine Extract, Acer Palmatum Leaf Extract, Acorus Calamus Root Extract, Actinidia Polygama Fruit Extract, Akebia Quinata Extract, Allium Cepa (Onion) Bulb Extract, Garlic Extract, Anemarrhena Asphodeloides Root Extract, Artemisia Princeps Leaf Extract, Beta Vulgaris (Beet) Root Extract, Brassica Oleracea Capitata (Cabbage) Leaf Extract, Brassica Rapa (Turnip) Leaf Extract, Camellia Japonica Leaf Extract, Carica Papaya (Papaya) Fruit Extract, Carthamus Tinctorius (Safflower) Flower Extract, Cassia Obtusifolia Seed Extract, Centella Asiatica Extract, Chaenomeles Sinensis Fruit Extract, Citrus Aurantium Bergamia (Bergamot) Leaf Extract, Citrus Junos Fruit Extract, Citrus Unshiu Peel Extract, Codonopsis Lanceolata Root Extract, Crataegus Cuneata Fruit Extract, Cucumis Sativus (Cucumber) Fruit Extract, Curcuma Longa (Turmeric) Root Extract, Daucus Carota Sativa (Carrot) Root Extract, Diospyros Kaki Fruit Extract, Equisetum Arvense Extract, Eriobotrya Japonica Leaf Extract, Ficus Carica (Fig) Fruit Extract, Geranium Robertianum Extract, Glechoma Hederacea Extract, Glycyrrhiza Glabra (Licorice) Extract, Grifola Frondosa Fruiting Body Extract, Helianthus Annuus (Sunflower) Seed Extract, Hemerocallis Fulva Flower Extract, Ipomoea Batatas Root Extract, Lentinus Edodes Extract, Lippia Citrodora Leaf Extract, Lonicera Japonica (Honeysuckle) Flower Extract, Lycium Chinense Fruit Extract, Melissa Officinalis Extract, Mentha Piperita (Peppermint) Flower/Leaf/Stem Extract, Morus Bombycis Leaf Extract, Musa Sapientum (Banana) Fruit Extract, Nelumbo Nucifera Root Extract, Ocimum Basilicum (Basil) Leaf Extract, Panicum Miliaceum (Millet) Seed Extract, Perilla Frutescens Leaf Extract, Vigna Angularis Seed Extract, Plantago Major Seed Extract, Platycodon Grandiflorus Root Extract, Portulaca Oleracea Extract, Prunus Armeniaca (Apricot) Fruit Extract, Prunus Persica (Peach) Fruit Extract, Prunus Salicina Fruit Extract, Malus Domestica Fruit Extract, Rehmannia Chinensis Root Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Rubus Idaeus (Raspberry) Fruit Extract, Salvia Officinalis (Sage) Leaf Extract, Sasa Veitchii Leaf Extract, Schizonepeta Tenuifolia Extract, Sesamum Indicum (Sesame) Seed Extract, Spinacia Oleracea (Spinach) Leaf Extract, Taraxacum Officinale (Dandelion) Leaf Extract, Thymus Vulgaris (Thyme) Leaf Extract, Trichosanthes Kirilowii Root Extract, Undaria Pinnatifida Extract, Zingiber Officinale (Ginger) Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Ginkgo Biloba Nut Extract, Houttuynia Cordata Extract, Niacinamide, Serine, Cholesterol, Ceramide NP, Linoleic Acid, Palmitic Acid, Glycerin, Panthenol, Propanediol, Hydrogenated Lecithin, PEG/PPG-17/6 Copolymer, Sucrose Stearate, Allantoin, Cetearyl Alcohol, Polyquaternium-51, Lauryl Dimethicone/Polyglycerin-3 Crosspolymer, Hydroxyethylcellulose, Polymethylsilsesquioxane, Poloxamer 234, Tromethamine, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Citrus Aurantifolia (Lime) Oil, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Lavandula Angustifolia (Lavender) Oil, Pelargonium Graveolens Flower Oil, Anthemis Nobilis Flower Oil, Limonene, Linalool, Citronellol, Citral, Geraniol
[Secret Cream]
Water, Dipropylene Glycol, Glycerine, Cyclopentasiloxane, Squalane, Cetyl Ethylhexanoate, Caprylic/Capric Triglyceride, Isostearyl Isostearate, Polyglyceryl-3 Methylglucose Distearate, Cetearyl Alcohol, Glyceryl Stearate, 1,2-Hexanediol, Panthenol, Ceramide NP, Centella Asiatica Leaf Extract, Lactobacillus/Pear Juice Ferment Filtrate, Saccharomyces/Barley Seed Ferment Filtrate, Citrullus Lanatus (Watermelon) Fruit Extract, Raphanus Sativus (Radish) Root Extract, Lactobacillus/Panax Ginseng Root Ferment Filtrate, Lactobacillus/Soybean Ferment Extract, Lactobacillus/Water Hyacinth Ferment, Monascus/Rice Ferment, Saccharomyces/Grape Ferment Extract, Saccharomyces/Potato Extract Ferment Filtrate, Saccharomyces/Xylinum/Black Tea Ferment, Wine Extract, Acer Palmatum Leaf Extract, Acorus Calamus Root Extract, Actinidia Polygama Fruit Extract, Akebia Quinata Extract, Allium Cepa (Onion) Bulb Extract, Garlic Extract, Anemarrhena Asphodeloides Root Extract, Artemisia Princeps Leaf Extract, Beta Vulgaris (Beet) Root Extract, Brassica Oleracea Capitata (Cabbage) Leaf Extract, Brassica Rapa (Turnip) Leaf Extract, Camellia Japonica Leaf Extract, Carica Papaya (Papaya) Fruit Extract, Cassia Obtusifolia Seed Extract, Centella Asiatica Extract, Chaenomeles Sinensis Fruit Extract, Cichorium Intybus (Chicory) Root Extract, Citrus Aurantium Bergamia (Bergamot) Leaf Extract, Citrus Junos Fruit Extract, Citrus Unshiu Peel Extract, Codonopsis Lanceolata Root Extract, Crataegus Cuneata Fruit Extract, Cucumis Sativus (Cucumber) Fruit Extract, Curcuma Longa (Turmeric) Root Extract, Daucus Carota Sativa (Carrot) Root Extract, Diospyros Kaki Fruit Extract, Equisetum Arvense Extract, Eriobotrya Japonica Leaf Extract, Ferulic Acid, Ficus Carica (Fig) Fruit Extract, Geranium Robertianum Extract, Glechoma Hederacea Extract, Glycyrrhiza Glabra (Licorice) Extract, Grifola Frondosa Fruiting Body Extract, Helianthus Annuus (Sunflower) Seed Extract, Hemerocallis Fulva Flower Extract, Ipomoea Batatas Root Extract, Lentinus Edodes Extract, Lippia Citrodora Leaf Extract, Lonicera Japonica (Honeysuckle) Flower Extract, Lycium Chinense Fruit Extract, Melissa Officinalis Extract, Mentha Piperita (Peppermint) Flower/Leaf/Stem Extract, Morus Bombycis Leaf Extract, Musa Sapientum (Banana) Fruit Extract, Nelumbo Nucifera Root Extract, Ocimum Basilicum (Basil) Leaf Extract, Panicum Miliaceum (Millet) Seed Extract, Perilla Frutescens Leaf Extract, Vigna Angularis Seed Extract, Plantago Major Seed Extract, Platycodon Grandiflorus Root Extract, Portulaca Oleracea Extract, Prunus Armeniaca (Apricot) Fruit Extract, Prunus Persica (Peach) Fruit Extract, Prunus Salicina Fruit Extract, Malus Domestica Fruit Extract, Rehmannia Chinensis Root Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Rubus Idaeus (Raspberry) Fruit Extract, Salvia Officinalis (Sage) Leaf Extract, Sasa Veitchii Leaf Extract, Schizonepeta Tenuifolia Extract, Sesamum Indicum (Sesame) Seed Extract, Spinacia Oleracea (Spinach) Leaf Extract, Taraxacum Officinale (Dandelion) Leaf Extract, Thymus Vulgaris (Thyme) Leaf Extract, Trichosanthes Kirilowii Root Extract, Undaria Pinnatifida Extract, Zingiber Officinale (Ginger) Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Ginkgo Biloba Nut Extract, Houttuynia Cordata Extract, Lactobacillus Ferment Lysate, Lactobacillus/Rye Flour Ferment, Lactobacillus/Wasabia Japonica Root Ferment Extract, Xanthan Gum, Glucose, Poloxamer 234, Cholesterol, Arachidyl Glucoside, Dextrin, Stearic Acid, PEG-100 Stearate, Polyacrylate Crosspolymer-6, Dimethicone, Ammonium Acryloyldimethyltaurate/VP Copolymer, Butylene Glycol, Serine, Polyacrylate-13, Dimethicone/Vinyl Dimethicone Crosspolymer, Polyisobutene, Cetyl Alcohol, Adenosine, Butyrospermum Parkii (Shea) Butter, Behenyl Alcohol, Trisodium EDTA, Titanium Dioxide, Mica, Stearyl Alcohol, Phytosteryl/Isostearyl/Cetyl/Stearyl/Behenyl Dimer Dilinoleate, Polysorbate 20, PEG-20 Phytosterol, Sorbitan Isostearate, t-Butyl Alcohol, Arachidyl Alcohol, Hydrogenated Lecithin, Phytosterols, Beta-Glucan, Iron Oxide Red, Carthamus Tinctorius (Safflower) Flower Extract, Carbomer, Tromethamine, Citrus Aurantifolia (Lime) Oil, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Lavandula Angustifolia (Lavender) Oil, Anthemis Nobilis Flower Oil, Pelargonium Graveolens Flower Oil, Limonene, Linalool, Citronellol, Citral, Geraniol
[Secret Eye Cream]
Water, Dimethicone, Propanediol, Glycerin, Dipropylene Glycol, Dimethicone/Vinyl Dimethicone Crosspolymer, 1,2-Hexanediol, Niacinamide, Panthenol, PEG-8, Butylene Glycol, Polysorbate 60, Isostearyl Isostearate, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Hydrogenated Lecithin, Tromethamine, C14-22 Alcohols, Squalane, Ceramide NP, Sodium Polyacryloyldimethyl Taurate, Macadamia Ternifolia Seed Oil, PEG-10 Rapeseed Sterol, Triethylhexanoin, Dicaprylyl Ether, PEG/PPG-18/18 Dimethicone, Xanthan Gum, Arachidyl Glucoside, Butyrospermum Parkii (Shea) Butter, Chondrus Crispus Extract, Glyceryl Stearate, Adenosine, Polyglyceryl-10 Dilaurate, Stearic Acid, Aminobutyric Acid, Glycereth-20, Sodium Hyaluronate, Trisodium EDTA, Titanium Dioxide (CI 77891), Mica, Carbomer, Cholesterol, PEG-100 Stearate, Paeonia Lactiflora Root Extract, Iron Oxide Red, Anthemis Nobilis Flower Oil, Vinegar, Rhus Semialata Gall Extract, Lithospermum Erythrorhizon Root Extract, Populus Nigra Bark/Bud/Leaf/Twig Extract, Salvia Miltiorrhiza Root Extract, Poloxamer 234, Wine Extract, Lactobacillus/Pear Juice Ferment Filtrate, Saccharomyces/Barley Seed Ferment Filtrate, Lactobacillus/Panax Ginseng Root Ferment Filtrate, Lactobacillus/Rye Flour Ferment, Lactobacillus/Soybean Ferment Extract, Lactobacillus/Wasabia Japonica Root Ferment Extract, Lactobacillus/Water Hyacinth Ferment, Monascus/Rice Ferment, Saccharomyces/Grape Ferment Extract, Saccharomyces/Potato Extract Ferment Filtrate, Saccharomyces/Xylinum/Black Tea Ferment, Ferulic Acid, Acer Palmatum Leaf Extract, Acorus Calamus Root Extract, Actinidia Polygama Fruit Extract, Akebia Quinata Extract, Allium Cepa (Onion) Bulb Extract, Garlic Extract, Anemarrhena Asphodeloides Root Extract, Artemisia Princeps Leaf Extract, Beta Vulgaris (Beet) Root Extract, Brassica Oleracea Capitata (Cabbage) Leaf Extract, Brassica Rapa (Turnip) Leaf Extract, Camellia Japonica Leaf Extract, Carica Papaya (Papaya) Fruit Extract, Carthamus Tinctorius (Safflower) Flower Extract, Cassia Obtusifolia Seed Extract, Centella Asiatica Extract, Chaenomeles Sinensis Fruit Extract, Chamomilla Recutita (Matricaria) Flower Extract, Cichorium Intybus (Chicory) Root Extract, Citrullus Lanatus (Watermelon) Fruit Extract, Citrus Aurantium Bergamia (Bergamot) Leaf Extract, Citrus Junos Fruit Extract, Citrus Unshiu Peel Extract, Codonopsis Lanceolata Root Extract, Crataegus Cuneata Fruit Extract, Cucumis Sativus (Cucumber) Fruit Extract, Curcuma Longa (Turmeric) Root Extract, Daucus Carota Sativa (Carrot) Root Extract, Diospyros Kaki Fruit Extract, Equisetum Arvense Extract, Eriobotrya Japonica Leaf Extract, Ficus Carica (Fig) Fruit Extract, Geranium Robertianum Extract, Ginkgo Biloba Nut Extract, Glechoma Hederacea Extract, Glycyrrhiza Glabra (Licorice) Extract, Grifola Frondosa Fruiting Body Extract, Helianthus Annuus (Sunflower) Seed Extract, Hemerocallis Fulva Flower Extract, Houttuynia Cordata Extract, Ipomoea Batatas Root Extract, Lactobacillus Ferment Lysate, Lentinus Edodes Extract, Lippia Citrodora Leaf Extract, Lonicera Japonica (Honeysuckle) Flower Extract, Lycium Chinense Fruit Extract, Melissa Officinalis Extract, Mentha Piperita (Peppermint) Flower/Leaf/Stem Extract, Morus Bombycis Leaf Extract, Musa Sapientum (Banana) Fruit Extract, Nelumbo Nucifera Root Extract, Ocimum Basilicum (Basil) Leaf Extract, Panicum Miliaceum (Millet) Seed Extract, Perilla Frutescens Leaf Extract, Vigna Angularis Seed Extract, Plantago Major Seed Extract, Platycodon Grandiflorus Root Extract, Portulaca Oleracea Extract, Prunus Armeniaca (Apricot) Fruit Extract, Prunus Persica (Peach) Fruit Extract, Prunus Salicina Fruit Extract, Malus Domestica Fruit Extract, Raphanus Sativus (Radish) Root Extract, Rehmannia Chinensis Root Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Rubus Idaeus (Raspberry) Fruit Extract, Salvia Officinalis (Sage) Leaf Extract, Sasa Veitchii Leaf Extract, Schizonepeta Tenuifolia Extract, Sesamum Indicum (Sesame) Seed Extract, Spinacia Oleracea (Spinach) Leaf Extract, Taraxacum Officinale (Dandelion) Leaf Extract, Thymus Vulgaris (Thyme) Leaf Extract, Trichosanthes Kirilowii Root Extract, Undaria Pinnatifida Extract, Zingiber Officinale (Ginger) Root Extract, Citrus Aurantifolia (Lime) Oil, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Lavandula Angustifolia (Lavender) Oil, Pelargonium Graveolens Flower Oil, Limonene, Linalool, Citronellol, Citral, Geraniol
MFDS Evaluation of Functional Cosmetics
N
Precautions when using
1) Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use.
2) Do not use on wounds or other affected areas.
3) Cautions for Storage and Handling
a) Keep out of reach of children.
b) Keep away from direct sunlight.
Quality Assurance Standard
Compensation for defective products is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.
Shipping Summary:
- Packages are shipped from Monday to Friday.
- The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
- We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 10 - 15 business days
Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. ibspot is not liable for any delays in international transportation or customs clearance.
Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.
Shipping Status:
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.
Order changes:
Please contact our customer support if the order needs to be canceled or modified.
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
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Please Read Our Return & Refund Policy Carefully:
Return:
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund:
- Purchases may be returned within 30 days of the shipping date for a refund.
- Refund will be issued to your original form of payment.
- Refunds for orders purchased with IBSPOT Gift Cards and/or IBSPOT Notes will be issued as a IBSPOT Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
Refund Processing
• Returns to a IBSPOT store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims:
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: support@ibspot.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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