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Repair Service For GE Oven / Range Control Board WB27X5503

Repair Service For GE Oven / Range Control Board WB27X5503
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Repair Service For GE Oven / Range Control Board WB27X5503

Product Overview

WE ARE EXPERIENCING MINOR DELAYS DUE TO THE OUTBREAK. THAT BEING SAID WE ARE STILL OPEN AND OPERATIONAL. WE ARE CONSIDERED AN ESSENTIAL BUSINESS AND AS SUCH WILL REMAIN OPEN. PLEASE DON'T HESITATE TO CONTACT US IF YOU HAVE QUESTIONS.

READING BELOW FOR 5 MINUTES WILL SAVE YOU HOURS LATER

GOOD CUSTOMER SERVICE BEGINS WITH TRANSPARENCY

1. We have a DIAGNOSTIC FEE. We invest big into our technicians and the tools they use. It's why we have the best success rate in the business. We have to place value on the time our techs spend on your parts becuase it insures that our techs will exhaust all possible solutions. Companies that do not charge to diagnose will not invest the same amount of time in complex problems. Our Diagnostic Fee is built into the price you pay, it's not an extra charge. In the event we can't repair your item we will refund you what you paid and retain the diagnostic fee of $75.00.

2.  If you see FREE SHIPPING in the listing, this is in reference to the the shipping costs back to you once the repair is complete. It is not for the shipping to our facility.

3. THIS IS NOT A PART! This is a Service. If you arrived here thinking it was a part, it's because your part is discontinued. Our company provides an alternative to replacing your applinace when controls are discontinued. This means you will have to ship your part to us. We will then repair it and ship it back to you. It's a little more involved than ordering a part, but since a part isn't available, it means that the only other option is to replace your entire appliance.

5. Attention Technicians - We love you all, but you are the worst offenders, Please Please excercise good communication with your customers about our process. We do not want to be the punching bag when your customer yells at you for something you didn't tell them because you rushed through the creation of this order. 

6. Our Turnaround Time is about 5-7 business days. That is an average. That means that it's sometimes shorter and sometimes longer. We never know what is going to arrive each day and becuase of that it can dramatically affect how many repairs get done each day. If you need expedited service just give us a call and we can move your repair to the front of the line for a fee. 

7. Price Matching - We will match competitors with comparable services and warranties. Just let us know and we will match whoever, whenever, as long as they are reputable and are offering the same things we are offering. We have the best warranty in the business, so be weary of imitators. We stand behind our work more than any other company. We cover lightning strike, power surge, and accidental damage by you or a technician. We do this becuase it's not about the money, it's about keeping our customers for life. Nobody else offers this level of protection. 

 

Details
 
Nobody enjoys spending money when they don't have to, and here at The Repair Shack, we are all about saving YOU money! We specialize in board level repair, with a 98% success rate. We offer a flat rate service for the majority of our repairs, although rare, there are few exceptions that can sometimes require additional fees. Through our proprietary repair process, our service will correct all major failures with your appliance and/or electronic control board(s). We have some seriously smart technicians that will use highly developed skills and a touch of wizardry to repair what someone else probably told you needed to be replaced. We even warranty our work! Here are some things you should know:
  • We are a US Based, English speaking company right in the heart of America in Lenexa, Kansas.
  • When you call us, we answer, and if we put you on hold, it will be the best on hold experience you have ever had.
  • Our success rate is about 98%.
  • Our warranty is the best warranty in our industry because we cover ACCIDENTAL DAMAGE after you receive your repaired your part. Please see our warranty for more details.
  • We offer a expedited repair service and overnight shipping if needed. Otherwise our standard repair time is approximately 7 - 10 business days (not counting shipping).
  • We sell parts! If a part is available, we can sell you a part instead. They are more expensive but do provide a quicker turnaround.
     
  • We are humans, this means we can't guarantee you a successful repair. But our reputation means the world to us so in the event your part can't be fixed, we will try to find alternative solutions because at the end of the day we just want to help you solve your problem.
Problems we can fix!
 
  • Error Codes Most codes are directly related to the control board. You can check our troubleshooting section to see what your error code means. If the board is the problem we can fix it!
  • Display Issues Display not working, intermittently going out, or just really dim? We can sometimes fix this without even replacing the display. However, if we have to replace the display there may be an extra charge.
  • Electrical Shock Damage form lighting or power surges can quickly damage components. While not all problems can be fixed, we have a very high success rate at repairing components damaged by electrical shock.
  • Broil Issues If your broil function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Bake Issues If your bake function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Convection Issues If your convection function stops working, first check the element and/or fan. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Clean Cycle Issues If your clean function stops working, first check both elements. If they are functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Temperature Issues If your temperature is getting too hot or not hot enough, Check your temperature probe first. If that is good, then the control board is the problem. We can solve this problem for you!
  • Defrost Issues If the defrost function isn't working, make sure the fans are good first. If they are functioning properly then the control board needs to be repaired. We can fix this for you!
  • Bad Transformers The transformer converts high voltage down to a lower voltage for the control board. They are either part of the board or separate. We can fix these if they go bad, however, replacements do cost extra.
  • Bad Keypad Keyboard is non-responsive or causing error codes? Check and clean the connection, if that doesn't fix it, the keypad and/or control board could be the issue. We can fix it! Please note that keypads are not included in the price of our control board repair.
  • Bad IC / MCU MCU (Micro-Controller), Display Driver IC, or EEPROM bad? We can re-program a new chip for most boards. Please note however that additional charges will apply as this is not part of our standard repair fee.
  • Fire Damage Did your control board bake itself to a crisp! Surprisingly, we actually can fix most situations where there is physical damage! Extensive damage may require additional charges, but most do not.
  • Other Issues We can fix just about anything that goes wrong with the control board. If you don't see the problem listed, just give us a call!
The Repair Process
 
  • Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call!
  • Print Instructions Once you complete your order you will receive an email with your receipt and very specific instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly.
  • Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing.
  • Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue.
  • Repair Time Once you are placed in the queue you will receive an email update. It takes about 7 - 10 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee.
  • Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available.
  • Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
Warranty Details
 
  • All of our repair services come with a 1-year warranty at no additional charge. We also have and an optional lifetime coverage plan. Call us if you are interested in enrolling. If you want a company that knows how to take care of its customers, ask about the warranty! You won't find a warranty that puts the customer first the way we do. Our FREE 1-year warranty is unbeatable and it covers things like...
  • Electrical Shock Accidentally plug things in the wrong after you get it back? No problem! It's covered!
  • Lightning Strike How frustrating would it be if after you had your part fixed you had storm and lightning took it out. Well, don't worry because our warranty covers that too!
  • Wear and Tear Use your appliance more than the average person? No problem, we cover wear and tear on the part.
  • Accidental Damage Did you or your technician accidentally drop it? Spill something on it? Let the dog chew on it? It's covered!
  • Clean Cycle Our competitors like to tell you that you can't use your clean cycle because it gets too hot... You can turn your oven into kiln if you really want to because you're covered!
  • Shipping Charges Shipping isn't cheap! That's why we cover it no questions asked for the first 60 days for all warranty claims, EVEN if it's your fault that you have to send it back! How awesome is that?
  • Damage in Transit Mailing things can be a bit of a hassle but don't stress, as long as we paid for the shipping you are covered if it gets damaged during transit.
  • Damage by 3rd Party Everyone makes mistakes, including the professionals who install these parts for a living. If you hire someone to install it and they make a mistake and damage the part, no problem, we warranty that too.
  • Everything Else We could spend days listing all the things that could cause damage, but we won't, because it's all covered! As long as the part hasn't been damaged to the point of no return it's covered!
Service Fees - Exlcusions - Refunds - Expectations
 
  • Now for the part where we talk about all the things no one wants to talk about... There are some important things you need to know before you decide to do business with us. Customer Service and Integrity are very important to us. Which is why we take the time to outline all the "fine print" of our terms and conditions. We encourage everyone to read them but we have picked out the most important things you need to know BEFORE you choose to do business with us.
  • Diagnostic Fee While our job is very rewarding, it is also very stressful and time-consuming. As such, all orders have a $75.00 diagnostic fee built into the price. This portion of what you pay is non-refundable regardless of the outcome and becomes non-refundable the day your part arrives at our facility. If you purchase our service, you are agreeing to this.
  • Time To Complete Repair The majority of our orders are shipped out in 7 - 10 business days or less starting the morning AFTER your part arrives. This is not a guarantee on time. Delays can and do happen. Because we are all normal people with families and lives outside of work, please understand that we pour our heart and soul into EVERY order, no matter how long it takes.
  • Keypads/Touchpads Keypads/Touchpads whether built into the part we are repairing or separate, are NOT included in our repair fee unless you are purchasing specifically a repair service for such. However, if you send the keypad/touchpad with the control board we will diagnose it for free! If it is malfunctioning we will quote you the cost of repair or replacement.
  • Accidental Order Refunds If you order this service by mistake, or, you change your mind, no problem! You have 30 days from the time of purchase to request a full refund if your part was never sent to us. If we receive your part prior to your request the diagnostic fee of $75.00 will be charged and is non-refundable. The remaining portion of the service fee is refundable.
  • Non-Repairable Orders Unfortunately in our industry not everything can be repaired. If your part can't be repaired we will retain the diagnostic fee of $75.00 and refund the remaining amount. Please know that we do everything in our power to repair your part, if it is deemed non-repairable it's a decision that was not made lightly.
  • Shipping Charges Shipping charges are refundable as long as the item hasn't been shipped. If your part was deemed non-repairable and you have us recycle it, shipping charges you paid will be refunded. If we at any point in the transaction ship the part to you the shipping charges become non-refundable.
  • Proprietary Parts Circuit boards can contain proprietary components. Proprietary components contain protected data or components that were made specifically for that part. Micro-Controllers, Screens, Transformers, and Keypads are proprietary. If they need to be replaced, there will be an additional fee based on the cost of the component needed.
  • Donor List If a proprietary component is bad and can't be immediately sourced, we will give you the option of keeping the order active while we hunt down the proprietary component needed to complete the repair. Choosing to go on the donor list makes the entire service non-refundable due to the time investment to locate the component.
Isin: IU730NFCJ5VS

$324.39

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  • Free 30-Day returns

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Repair Service For GE Oven / Range Control Board WB27X5503

Repair Service For GE Oven / Range Control Board WB27X5503

$324.39

Product Overview

WE ARE EXPERIENCING MINOR DELAYS DUE TO THE OUTBREAK. THAT BEING SAID WE ARE STILL OPEN AND OPERATIONAL. WE ARE CONSIDERED AN ESSENTIAL BUSINESS AND AS SUCH WILL REMAIN OPEN. PLEASE DON'T HESITATE TO CONTACT US IF YOU HAVE QUESTIONS.

READING BELOW FOR 5 MINUTES WILL SAVE YOU HOURS LATER

GOOD CUSTOMER SERVICE BEGINS WITH TRANSPARENCY

1. We have a DIAGNOSTIC FEE. We invest big into our technicians and the tools they use. It's why we have the best success rate in the business. We have to place value on the time our techs spend on your parts becuase it insures that our techs will exhaust all possible solutions. Companies that do not charge to diagnose will not invest the same amount of time in complex problems. Our Diagnostic Fee is built into the price you pay, it's not an extra charge. In the event we can't repair your item we will refund you what you paid and retain the diagnostic fee of $75.00.

2.  If you see FREE SHIPPING in the listing, this is in reference to the the shipping costs back to you once the repair is complete. It is not for the shipping to our facility.

3. THIS IS NOT A PART! This is a Service. If you arrived here thinking it was a part, it's because your part is discontinued. Our company provides an alternative to replacing your applinace when controls are discontinued. This means you will have to ship your part to us. We will then repair it and ship it back to you. It's a little more involved than ordering a part, but since a part isn't available, it means that the only other option is to replace your entire appliance.

5. Attention Technicians - We love you all, but you are the worst offenders, Please Please excercise good communication with your customers about our process. We do not want to be the punching bag when your customer yells at you for something you didn't tell them because you rushed through the creation of this order. 

6. Our Turnaround Time is about 5-7 business days. That is an average. That means that it's sometimes shorter and sometimes longer. We never know what is going to arrive each day and becuase of that it can dramatically affect how many repairs get done each day. If you need expedited service just give us a call and we can move your repair to the front of the line for a fee. 

7. Price Matching - We will match competitors with comparable services and warranties. Just let us know and we will match whoever, whenever, as long as they are reputable and are offering the same things we are offering. We have the best warranty in the business, so be weary of imitators. We stand behind our work more than any other company. We cover lightning strike, power surge, and accidental damage by you or a technician. We do this becuase it's not about the money, it's about keeping our customers for life. Nobody else offers this level of protection. 

 

Details
 
Nobody enjoys spending money when they don't have to, and here at The Repair Shack, we are all about saving YOU money! We specialize in board level repair, with a 98% success rate. We offer a flat rate service for the majority of our repairs, although rare, there are few exceptions that can sometimes require additional fees. Through our proprietary repair process, our service will correct all major failures with your appliance and/or electronic control board(s). We have some seriously smart technicians that will use highly developed skills and a touch of wizardry to repair what someone else probably told you needed to be replaced. We even warranty our work! Here are some things you should know:
  • We are a US Based, English speaking company right in the heart of America in Lenexa, Kansas.
  • When you call us, we answer, and if we put you on hold, it will be the best on hold experience you have ever had.
  • Our success rate is about 98%.
  • Our warranty is the best warranty in our industry because we cover ACCIDENTAL DAMAGE after you receive your repaired your part. Please see our warranty for more details.
  • We offer a expedited repair service and overnight shipping if needed. Otherwise our standard repair time is approximately 7 - 10 business days (not counting shipping).
  • We sell parts! If a part is available, we can sell you a part instead. They are more expensive but do provide a quicker turnaround.
     
  • We are humans, this means we can't guarantee you a successful repair. But our reputation means the world to us so in the event your part can't be fixed, we will try to find alternative solutions because at the end of the day we just want to help you solve your problem.
Problems we can fix!
 
  • Error Codes Most codes are directly related to the control board. You can check our troubleshooting section to see what your error code means. If the board is the problem we can fix it!
  • Display Issues Display not working, intermittently going out, or just really dim? We can sometimes fix this without even replacing the display. However, if we have to replace the display there may be an extra charge.
  • Electrical Shock Damage form lighting or power surges can quickly damage components. While not all problems can be fixed, we have a very high success rate at repairing components damaged by electrical shock.
  • Broil Issues If your broil function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Bake Issues If your bake function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Convection Issues If your convection function stops working, first check the element and/or fan. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Clean Cycle Issues If your clean function stops working, first check both elements. If they are functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
  • Temperature Issues If your temperature is getting too hot or not hot enough, Check your temperature probe first. If that is good, then the control board is the problem. We can solve this problem for you!
  • Defrost Issues If the defrost function isn't working, make sure the fans are good first. If they are functioning properly then the control board needs to be repaired. We can fix this for you!
  • Bad Transformers The transformer converts high voltage down to a lower voltage for the control board. They are either part of the board or separate. We can fix these if they go bad, however, replacements do cost extra.
  • Bad Keypad Keyboard is non-responsive or causing error codes? Check and clean the connection, if that doesn't fix it, the keypad and/or control board could be the issue. We can fix it! Please note that keypads are not included in the price of our control board repair.
  • Bad IC / MCU MCU (Micro-Controller), Display Driver IC, or EEPROM bad? We can re-program a new chip for most boards. Please note however that additional charges will apply as this is not part of our standard repair fee.
  • Fire Damage Did your control board bake itself to a crisp! Surprisingly, we actually can fix most situations where there is physical damage! Extensive damage may require additional charges, but most do not.
  • Other Issues We can fix just about anything that goes wrong with the control board. If you don't see the problem listed, just give us a call!
The Repair Process
 
  • Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call!
  • Print Instructions Once you complete your order you will receive an email with your receipt and very specific instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly.
  • Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing.
  • Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue.
  • Repair Time Once you are placed in the queue you will receive an email update. It takes about 7 - 10 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee.
  • Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available.
  • Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
Warranty Details
 
  • All of our repair services come with a 1-year warranty at no additional charge. We also have and an optional lifetime coverage plan. Call us if you are interested in enrolling. If you want a company that knows how to take care of its customers, ask about the warranty! You won't find a warranty that puts the customer first the way we do. Our FREE 1-year warranty is unbeatable and it covers things like...
  • Electrical Shock Accidentally plug things in the wrong after you get it back? No problem! It's covered!
  • Lightning Strike How frustrating would it be if after you had your part fixed you had storm and lightning took it out. Well, don't worry because our warranty covers that too!
  • Wear and Tear Use your appliance more than the average person? No problem, we cover wear and tear on the part.
  • Accidental Damage Did you or your technician accidentally drop it? Spill something on it? Let the dog chew on it? It's covered!
  • Clean Cycle Our competitors like to tell you that you can't use your clean cycle because it gets too hot... You can turn your oven into kiln if you really want to because you're covered!
  • Shipping Charges Shipping isn't cheap! That's why we cover it no questions asked for the first 60 days for all warranty claims, EVEN if it's your fault that you have to send it back! How awesome is that?
  • Damage in Transit Mailing things can be a bit of a hassle but don't stress, as long as we paid for the shipping you are covered if it gets damaged during transit.
  • Damage by 3rd Party Everyone makes mistakes, including the professionals who install these parts for a living. If you hire someone to install it and they make a mistake and damage the part, no problem, we warranty that too.
  • Everything Else We could spend days listing all the things that could cause damage, but we won't, because it's all covered! As long as the part hasn't been damaged to the point of no return it's covered!
Service Fees - Exlcusions - Refunds - Expectations
 
  • Now for the part where we talk about all the things no one wants to talk about... There are some important things you need to know before you decide to do business with us. Customer Service and Integrity are very important to us. Which is why we take the time to outline all the "fine print" of our terms and conditions. We encourage everyone to read them but we have picked out the most important things you need to know BEFORE you choose to do business with us.
  • Diagnostic Fee While our job is very rewarding, it is also very stressful and time-consuming. As such, all orders have a $75.00 diagnostic fee built into the price. This portion of what you pay is non-refundable regardless of the outcome and becomes non-refundable the day your part arrives at our facility. If you purchase our service, you are agreeing to this.
  • Time To Complete Repair The majority of our orders are shipped out in 7 - 10 business days or less starting the morning AFTER your part arrives. This is not a guarantee on time. Delays can and do happen. Because we are all normal people with families and lives outside of work, please understand that we pour our heart and soul into EVERY order, no matter how long it takes.
  • Keypads/Touchpads Keypads/Touchpads whether built into the part we are repairing or separate, are NOT included in our repair fee unless you are purchasing specifically a repair service for such. However, if you send the keypad/touchpad with the control board we will diagnose it for free! If it is malfunctioning we will quote you the cost of repair or replacement.
  • Accidental Order Refunds If you order this service by mistake, or, you change your mind, no problem! You have 30 days from the time of purchase to request a full refund if your part was never sent to us. If we receive your part prior to your request the diagnostic fee of $75.00 will be charged and is non-refundable. The remaining portion of the service fee is refundable.
  • Non-Repairable Orders Unfortunately in our industry not everything can be repaired. If your part can't be repaired we will retain the diagnostic fee of $75.00 and refund the remaining amount. Please know that we do everything in our power to repair your part, if it is deemed non-repairable it's a decision that was not made lightly.
  • Shipping Charges Shipping charges are refundable as long as the item hasn't been shipped. If your part was deemed non-repairable and you have us recycle it, shipping charges you paid will be refunded. If we at any point in the transaction ship the part to you the shipping charges become non-refundable.
  • Proprietary Parts Circuit boards can contain proprietary components. Proprietary components contain protected data or components that were made specifically for that part. Micro-Controllers, Screens, Transformers, and Keypads are proprietary. If they need to be replaced, there will be an additional fee based on the cost of the component needed.
  • Donor List If a proprietary component is bad and can't be immediately sourced, we will give you the option of keeping the order active while we hunt down the proprietary component needed to complete the repair. Choosing to go on the donor list makes the entire service non-refundable due to the time investment to locate the component.
Isin: IU730NFCJ5VS

WE ARE EXPERIENCING MINOR DELAYS DUE TO THE OUTBREAK. THAT BEING SAID WE ARE STILL OPEN AND OPERATIONAL. WE ARE CONSIDERED AN ESSENTIAL BUSINESS AND AS SUCH WILL REMAIN OPEN. PLEASE DON'T HESITATE TO CONTACT US IF YOU HAVE QUESTIONS.

The Repair Shack

READING BELOW FOR 5 MINUTES WILL SAVE YOU HOURS LATER

GOOD CUSTOMER SERVICE BEGINS WITH TRANSPARENCY

1. We have a DIAGNOSTIC FEE. We invest big into our technicians and the tools they use. It's why we have the best success rate in the business. We have to place value on the time our techs spend on your parts becuase it insures that our techs will exhaust all possible solutions. Companies that do not charge to diagnose will not invest the same amount of time in complex problems. Our Diagnostic Fee is built into the price you pay, it's not an extra charge. In the event we can't repair your item we will refund you what you paid and retain the diagnostic fee of $75.00.

2.  If you see FREE SHIPPING in the listing, this is in reference to the the shipping costs back to you once the repair is complete. It is not for the shipping to our facility.

3. THIS IS NOT A PART! This is a Service. If you arrived here thinking it was a part, it's because your part is discontinued. Our company provides an alternative to replacing your applinace when controls are discontinued. This means you will have to ship your part to us. We will then repair it and ship it back to you. It's a little more involved than ordering a part, but since a part isn't available, it means that the only other option is to replace your entire appliance.

5. Attention Technicians - We love you all, but you are the worst offenders, Please Please excercise good communication with your customers about our process. We do not want to be the punching bag when your customer yells at you for something you didn't tell them because you rushed through the creation of this order. 

6. Our Turnaround Time is about 5-7 business days. That is an average. That means that it's sometimes shorter and sometimes longer. We never know what is going to arrive each day and becuase of that it can dramatically affect how many repairs get done each day. If you need expedited service just give us a call and we can move your repair to the front of the line for a fee. 

7. Price Matching - We will match competitors with comparable services and warranties. Just let us know and we will match whoever, whenever, as long as they are reputable and are offering the same things we are offering. We have the best warranty in the business, so be weary of imitators. We stand behind our work more than any other company. We cover lightning strike, power surge, and accidental damage by you or a technician. We do this becuase it's not about the money, it's about keeping our customers for life. Nobody else offers this level of protection. 

 

Details
 
Nobody enjoys spending money when they don't have to, and here at The Repair Shack, we are all about saving YOU money! We specialize in board level repair, with a 98% success rate. We offer a flat rate service for the majority of our repairs, although rare, there are few exceptions that can sometimes require additional fees. Through our proprietary repair process, our service will correct all major failures with your appliance and/or electronic control board(s). We have some seriously smart technicians that will use highly developed skills and a touch of wizardry to repair what someone else probably told you needed to be replaced. We even warranty our work! Here are some things you should know:
  • image
    We are a US Based, English speaking company right in the heart of America in Lenexa, Kansas.
  • image
    When you call us, we answer, and if we put you on hold, it will be the best on hold experience you have ever had.
  • image
    Our success rate is about 98%.
  • image
    Our warranty is the best warranty in our industry because we cover ACCIDENTAL DAMAGE after you receive your repaired your part. Please see our warranty for more details.
  • image
    We offer a expedited repair service and overnight shipping if needed. Otherwise our standard repair time is approximately 7 - 10 business days (not counting shipping).
  • image
    We sell parts! If a part is available, we can sell you a part instead. They are more expensive but do provide a quicker turnaround.
     
  • image
    We are humans, this means we can't guarantee you a successful repair. But our reputation means the world to us so in the event your part can't be fixed, we will try to find alternative solutions because at the end of the day we just want to help you solve your problem.
Problems we can fix!
 
  • image
    Error Codes Most codes are directly related to the control board. You can check our troubleshooting section to see what your error code means. If the board is the problem we can fix it!
  • image
    Display Issues Display not working, intermittently going out, or just really dim? We can sometimes fix this without even replacing the display. However, if we have to replace the display there may be an extra charge.
  • image
    Electrical Shock Damage form lighting or power surges can quickly damage components. While not all problems can be fixed, we have a very high success rate at repairing components damaged by electrical shock.
  • image
    Broil Issues If your broil function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
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    Bake Issues If your bake function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
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    Convection Issues If your convection function stops working, first check the element and/or fan. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
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    Clean Cycle Issues If your clean function stops working, first check both elements. If they are functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
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    Temperature Issues If your temperature is getting too hot or not hot enough, Check your temperature probe first. If that is good, then the control board is the problem. We can solve this problem for you!
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    Defrost Issues If the defrost function isn't working, make sure the fans are good first. If they are functioning properly then the control board needs to be repaired. We can fix this for you!
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    Bad Transformers The transformer converts high voltage down to a lower voltage for the control board. They are either part of the board or separate. We can fix these if they go bad, however, replacements do cost extra.
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    Bad Keypad Keyboard is non-responsive or causing error codes? Check and clean the connection, if that doesn't fix it, the keypad and/or control board could be the issue. We can fix it! Please note that keypads are not included in the price of our control board repair.
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    Bad IC / MCU MCU (Micro-Controller), Display Driver IC, or EEPROM bad? We can re-program a new chip for most boards. Please note however that additional charges will apply as this is not part of our standard repair fee.
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    Fire Damage Did your control board bake itself to a crisp! Surprisingly, we actually can fix most situations where there is physical damage! Extensive damage may require additional charges, but most do not.
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    Other Issues We can fix just about anything that goes wrong with the control board. If you don't see the problem listed, just give us a call!
The Repair Process
 
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    Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call!
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    Print Instructions Once you complete your order you will receive an email with your receipt and very specific instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly.
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    Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing.
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    Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue.
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    Repair Time Once you are placed in the queue you will receive an email update. It takes about 7 - 10 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee.
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    Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available.
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    Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
Warranty Details
 
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    All of our repair services come with a 1-year warranty at no additional charge. We also have and an optional lifetime coverage plan. Call us if you are interested in enrolling. If you want a company that knows how to take care of its customers, ask about the warranty! You won't find a warranty that puts the customer first the way we do. Our FREE 1-year warranty is unbeatable and it covers things like...
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    Electrical Shock Accidentally plug things in the wrong after you get it back? No problem! It's covered!
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    Lightning Strike How frustrating would it be if after you had your part fixed you had storm and lightning took it out. Well, don't worry because our warranty covers that too!
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    Wear and Tear Use your appliance more than the average person? No problem, we cover wear and tear on the part.
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    Accidental Damage Did you or your technician accidentally drop it? Spill something on it? Let the dog chew on it? It's covered!
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    Clean Cycle Our competitors like to tell you that you can't use your clean cycle because it gets too hot... You can turn your oven into kiln if you really want to because you're covered!
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    Shipping Charges Shipping isn't cheap! That's why we cover it no questions asked for the first 60 days for all warranty claims, EVEN if it's your fault that you have to send it back! How awesome is that?
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    Damage in Transit Mailing things can be a bit of a hassle but don't stress, as long as we paid for the shipping you are covered if it gets damaged during transit.
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    Damage by 3rd Party Everyone makes mistakes, including the professionals who install these parts for a living. If you hire someone to install it and they make a mistake and damage the part, no problem, we warranty that too.
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    Everything Else We could spend days listing all the things that could cause damage, but we won't, because it's all covered! As long as the part hasn't been damaged to the point of no return it's covered!
Service Fees - Exlcusions - Refunds - Expectations
 
  • Now for the part where we talk about all the things no one wants to talk about... There are some important things you need to know before you decide to do business with us. Customer Service and Integrity are very important to us. Which is why we take the time to outline all the "fine print" of our terms and conditions. We encourage everyone to read them but we have picked out the most important things you need to know BEFORE you choose to do business with us.
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    Diagnostic Fee While our job is very rewarding, it is also very stressful and time-consuming. As such, all orders have a $75.00 diagnostic fee built into the price. This portion of what you pay is non-refundable regardless of the outcome and becomes non-refundable the day your part arrives at our facility. If you purchase our service, you are agreeing to this.
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    Time To Complete Repair The majority of our orders are shipped out in 7 - 10 business days or less starting the morning AFTER your part arrives. This is not a guarantee on time. Delays can and do happen. Because we are all normal people with families and lives outside of work, please understand that we pour our heart and soul into EVERY order, no matter how long it takes.
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    Keypads/Touchpads Keypads/Touchpads whether built into the part we are repairing or separate, are NOT included in our repair fee unless you are purchasing specifically a repair service for such. However, if you send the keypad/touchpad with the control board we will diagnose it for free! If it is malfunctioning we will quote you the cost of repair or replacement.
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    Accidental Order Refunds If you order this service by mistake, or, you change your mind, no problem! You have 30 days from the time of purchase to request a full refund if your part was never sent to us. If we receive your part prior to your request the diagnostic fee of $75.00 will be charged and is non-refundable. The remaining portion of the service fee is refundable.
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    Non-Repairable Orders Unfortunately in our industry not everything can be repaired. If your part can't be repaired we will retain the diagnostic fee of $75.00 and refund the remaining amount. Please know that we do everything in our power to repair your part, if it is deemed non-repairable it's a decision that was not made lightly.
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    Shipping Charges Shipping charges are refundable as long as the item hasn't been shipped. If your part was deemed non-repairable and you have us recycle it, shipping charges you paid will be refunded. If we at any point in the transaction ship the part to you the shipping charges become non-refundable.
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    Proprietary Parts Circuit boards can contain proprietary components. Proprietary components contain protected data or components that were made specifically for that part. Micro-Controllers, Screens, Transformers, and Keypads are proprietary. If they need to be replaced, there will be an additional fee based on the cost of the component needed.
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    Donor List If a proprietary component is bad and can't be immediately sourced, we will give you the option of keeping the order active while we hunt down the proprietary component needed to complete the repair. Choosing to go on the donor list makes the entire service non-refundable due to the time investment to locate the component.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.

Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 

Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.

Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.

Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com

Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.

Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.