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Reolink ColorX 2K PoE Security Camera Color Night Vision 2-Way Talk IP67 CX410

Brand: Reolink
REOLINK ColorX 2K PoE Security Camera Outdoor with F1.0 Aperture, True Color Night Vision, 1/1.8" Image Sensor, 3000K Adjustable Warm Light, Human/Vehicle/Pet Detection, Built-in Siren, 2-Way Talk, Time Lapse Videos, IP67 Waterproof, CX410
The First Reolink ColorX Camera
CX410 is equipped with ColorX, Reolink's next-gen true color night vision technology, to break through the limits of darkness. Featuring an extra-large F1.0 aperture that captures four times more light than an F2.0 aperture, and an advanced 1/1.8'' sensor, it delivers nighttime footage with true-to-life color details even in extremely low light environments. ColorX, open up a new era of color night vision.
Smart Warm Light
The 3000K warm light gives out gentle beams, minimizing damage to your eyes. The LED camera offers three modes: 1. auto mode: the light will slowly brighten as the evening sets; 2. smart mode: the light will be on when motion is detected; 3. off mode. Have a try to adjust the brightness as needed.
Smart Detection, Accurate Alerts
With intelligent detection technology, this camera can accurately distinguish between people, cars, and pets, and send timely and accurate alerts to you. No more getting distracted by irrelevant movements or missing out on important warnings. You can also customize the siren with your own voice as another efficient deterrent.
Dual Warning for the Unwelcome
Once the camera detects motion, the warm light will shine brightly and the siren will sound simultaneously to deter intruders before a crime happens. The light and siren can also be manually activated. Besides, you can connect the camera to IoT devices such as Reolink Floodlight to deter intruders more effectively.
Flexible Storage Options, No Monthly Fee
The camera supports 24/7 continuous, motion-triggered, or scheduled recording. And all the recordings can be stored on a microSD card, Reolink NVR, or FTP server, ensuring every piece of video is kept secure.
microSD Card Slot: Supports up to 256GB microSD card (not included).
Works with Reolink NVR: Reolink PoE cameras can work independently without an NVR. If you want to store long videos or manage multiple cameras intensively, you can also connect this intelligent camera to a compatible Reolink
NVR or security camera system.
* Reolink NVRs are recommended for best performance.
Watch and Talk & Access Anytime and Anywhere
The intuitive Reolink App & Client allows you to remotely access your camera at any time and enjoy advanced features: view the camera live feed, use the 2-way audio to talk with the person on the camera side, and share recordings with your friends.
Maximal User Access: 20 Users (1 admin account & 19 user accounts); Support up to 12 simultaneous video streams (10 substreams & 2 mainstreams)
Enjoy Fun of Time Lapse
A fun and useful feature to compress a long process into a few minutes. Share interesting time-lapse videos of sprouting or blooming with your friends, or get to know in seconds of what has happened over a long period of time. * This feature is not available when the camera is connected to an NVR.
Work Perfectly in Any Weather
With its rugged, IP67 weatherproof housing, this IP camera is ideal for monitoring indoor and outdoor areas, as it performs excellently in any weather conditions.
Control Your Cameras, Hands-Free
It can’t be easier to control this camera with Google Assistant. Just say “Google, show me the backyard” and the live feed will appear on your Google Nest Hub or Chromecast-enabled TVs.
* This feature is not available when the camera is connected to an NVR.
PoE - Easy Installation with Minimal Effort
Thanks to the PoE installation, the camera is ready for use in just a few minutes. You don't have to worry about cable clutter. Only a single network cable is required for power and data transmission, which helps you reduce the installation cost. Enjoy a more stable connection, efficient transmission, and convenient cabling.
Note: to charge in this way, an IEEE802.3AF PoE switch is needed and should be purchased separately.
Does the camera offertrue color night vision whenthe warm light is off?
Yes, thanks to the ColorX technology, the camera can still provide color night vision without the warm light on. Featuring an F1.0 large aperture that allows four times more light in than an F2.0 aperture. Additionally, the camera is equipped with a 1/1.8" advanced sensor, enabling it to deliver clear and vivid full-color night vision even without additional lighting. You can also turn on the warm light for even higher quality color night vision.
Can I turn off the warm light and siren?
Yes, you can turn off the warm lightand siren manually.
By default, the camera's warm light and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of warm light, or customize the siren to your liking.
The camera can provide clear and natural true full-color night vision even without turning on the warm light. You can also choose to turn on the warm light to enhance the quality of the color night vision in extremely dark environments.
How can I power up this camera?
There are two methods:
1. Via an Ethernet cable, connect the camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3 af compliant (48V) and supports active mode.
2.Via a DC 12V 1A power adapter (purchased separately), connect the camera to power outlet for power supply only.
Where are the recordings stored? Is NVR a must?
The camera can work without an NVR.
1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR.
Note: For best compatibility, do not use the camera with third-party NVRs.
What Ethernet cable do I need?
The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.
REOLINK ColorX 2K PoE Security Camera Outdoor with F1.0 Aperture, True Color Night Vision, 1/1.8" Image Sensor, 3000K Adjustable Warm Light, Human/Vehicle/Pet Detection, Built-in Siren, 2-Way Talk, Time Lapse Videos, IP67 Waterproof, CX410
The First Reolink ColorX Camera
CX410 is equipped with ColorX, Reolink's next-gen true color night vision technology, to break through the limits of darkness. Featuring an extra-large F1.0 aperture that captures four times more light than an F2.0 aperture, and an advanced 1/1.8'' sensor, it delivers nighttime footage with true-to-life color details even in extremely low light environments. ColorX, open up a new era of color night vision.
Smart Warm Light
The 3000K warm light gives out gentle beams, minimizing damage to your eyes. The LED camera offers three modes: 1. auto mode: the light will slowly brighten as the evening sets; 2. smart mode: the light will be on when motion is detected; 3. off mode. Have a try to adjust the brightness as needed.
Smart Detection, Accurate Alerts
With intelligent detection technology, this camera can accurately distinguish between people, cars, and pets, and send timely and accurate alerts to you. No more getting distracted by irrelevant movements or missing out on important warnings. You can also customize the siren with your own voice as another efficient deterrent.
Dual Warning for the Unwelcome
Once the camera detects motion, the warm light will shine brightly and the siren will sound simultaneously to deter intruders before a crime happens. The light and siren can also be manually activated. Besides, you can connect the camera to IoT devices such as Reolink Floodlight to deter intruders more effectively.
Flexible Storage Options, No Monthly Fee
The camera supports 24/7 continuous, motion-triggered, or scheduled recording. And all the recordings can be stored on a microSD card, Reolink NVR, or FTP server, ensuring every piece of video is kept secure.
microSD Card Slot: Supports up to 256GB microSD card (not included).
Works with Reolink NVR: Reolink PoE cameras can work independently without an NVR. If you want to store long videos or manage multiple cameras intensively, you can also connect this intelligent camera to a compatible Reolink
NVR or security camera system.
* Reolink NVRs are recommended for best performance.
Watch and Talk & Access Anytime and Anywhere
The intuitive Reolink App & Client allows you to remotely access your camera at any time and enjoy advanced features: view the camera live feed, use the 2-way audio to talk with the person on the camera side, and share recordings with your friends.
Maximal User Access: 20 Users (1 admin account & 19 user accounts); Support up to 12 simultaneous video streams (10 substreams & 2 mainstreams)
Enjoy Fun of Time Lapse
A fun and useful feature to compress a long process into a few minutes. Share interesting time-lapse videos of sprouting or blooming with your friends, or get to know in seconds of what has happened over a long period of time. * This feature is not available when the camera is connected to an NVR.
Work Perfectly in Any Weather
With its rugged, IP67 weatherproof housing, this IP camera is ideal for monitoring indoor and outdoor areas, as it performs excellently in any weather conditions.
Control Your Cameras, Hands-Free
It can’t be easier to control this camera with Google Assistant. Just say “Google, show me the backyard” and the live feed will appear on your Google Nest Hub or Chromecast-enabled TVs.
* This feature is not available when the camera is connected to an NVR.
PoE - Easy Installation with Minimal Effort
Thanks to the PoE installation, the camera is ready for use in just a few minutes. You don't have to worry about cable clutter. Only a single network cable is required for power and data transmission, which helps you reduce the installation cost. Enjoy a more stable connection, efficient transmission, and convenient cabling.
Note: to charge in this way, an IEEE802.3AF PoE switch is needed and should be purchased separately.
Does the camera offertrue color night vision whenthe warm light is off?
Yes, thanks to the ColorX technology, the camera can still provide color night vision without the warm light on. Featuring an F1.0 large aperture that allows four times more light in than an F2.0 aperture. Additionally, the camera is equipped with a 1/1.8" advanced sensor, enabling it to deliver clear and vivid full-color night vision even without additional lighting. You can also turn on the warm light for even higher quality color night vision.
Can I turn off the warm light and siren?
Yes, you can turn off the warm lightand siren manually.
By default, the camera's warm light and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of warm light, or customize the siren to your liking.
The camera can provide clear and natural true full-color night vision even without turning on the warm light. You can also choose to turn on the warm light to enhance the quality of the color night vision in extremely dark environments.
How can I power up this camera?
There are two methods:
1. Via an Ethernet cable, connect the camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3 af compliant (48V) and supports active mode.
2.Via a DC 12V 1A power adapter (purchased separately), connect the camera to power outlet for power supply only.
Where are the recordings stored? Is NVR a must?
The camera can work without an NVR.
1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR.
Note: For best compatibility, do not use the camera with third-party NVRs.
What Ethernet cable do I need?
The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.
Brand: Reolink
Isin: I8KVSVNWMRPZ

$204.90

$206.66
1% off
  • Free shipping in US
  • Arrives:

  • Free 30-Day returns

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Sold by , Fulfilled by IBSPOT
Ships from USA

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Reolink ColorX 2K PoE Security Camera Color Night Vision 2-Way Talk IP67 CX410

Reolink ColorX 2K PoE Security Camera Color Night Vision 2-Way Talk IP67 CX410

$204.90 $206.66 (1% off)

REOLINK ColorX 2K PoE Security Camera Outdoor with F1.0 Aperture, True Color Night Vision, 1/1.8" Image Sensor, 3000K Adjustable Warm Light, Human/Vehicle/Pet Detection, Built-in Siren, 2-Way Talk, Time Lapse Videos, IP67 Waterproof, CX410
The First Reolink ColorX Camera
CX410 is equipped with ColorX, Reolink's next-gen true color night vision technology, to break through the limits of darkness. Featuring an extra-large F1.0 aperture that captures four times more light than an F2.0 aperture, and an advanced 1/1.8'' sensor, it delivers nighttime footage with true-to-life color details even in extremely low light environments. ColorX, open up a new era of color night vision.
Smart Warm Light
The 3000K warm light gives out gentle beams, minimizing damage to your eyes. The LED camera offers three modes: 1. auto mode: the light will slowly brighten as the evening sets; 2. smart mode: the light will be on when motion is detected; 3. off mode. Have a try to adjust the brightness as needed.
Smart Detection, Accurate Alerts
With intelligent detection technology, this camera can accurately distinguish between people, cars, and pets, and send timely and accurate alerts to you. No more getting distracted by irrelevant movements or missing out on important warnings. You can also customize the siren with your own voice as another efficient deterrent.
Dual Warning for the Unwelcome
Once the camera detects motion, the warm light will shine brightly and the siren will sound simultaneously to deter intruders before a crime happens. The light and siren can also be manually activated. Besides, you can connect the camera to IoT devices such as Reolink Floodlight to deter intruders more effectively.
Flexible Storage Options, No Monthly Fee
The camera supports 24/7 continuous, motion-triggered, or scheduled recording. And all the recordings can be stored on a microSD card, Reolink NVR, or FTP server, ensuring every piece of video is kept secure.
microSD Card Slot: Supports up to 256GB microSD card (not included).
Works with Reolink NVR: Reolink PoE cameras can work independently without an NVR. If you want to store long videos or manage multiple cameras intensively, you can also connect this intelligent camera to a compatible Reolink
NVR or security camera system.
* Reolink NVRs are recommended for best performance.
Watch and Talk & Access Anytime and Anywhere
The intuitive Reolink App & Client allows you to remotely access your camera at any time and enjoy advanced features: view the camera live feed, use the 2-way audio to talk with the person on the camera side, and share recordings with your friends.
Maximal User Access: 20 Users (1 admin account & 19 user accounts); Support up to 12 simultaneous video streams (10 substreams & 2 mainstreams)
Enjoy Fun of Time Lapse
A fun and useful feature to compress a long process into a few minutes. Share interesting time-lapse videos of sprouting or blooming with your friends, or get to know in seconds of what has happened over a long period of time. * This feature is not available when the camera is connected to an NVR.
Work Perfectly in Any Weather
With its rugged, IP67 weatherproof housing, this IP camera is ideal for monitoring indoor and outdoor areas, as it performs excellently in any weather conditions.
Control Your Cameras, Hands-Free
It can’t be easier to control this camera with Google Assistant. Just say “Google, show me the backyard” and the live feed will appear on your Google Nest Hub or Chromecast-enabled TVs.
* This feature is not available when the camera is connected to an NVR.
PoE - Easy Installation with Minimal Effort
Thanks to the PoE installation, the camera is ready for use in just a few minutes. You don't have to worry about cable clutter. Only a single network cable is required for power and data transmission, which helps you reduce the installation cost. Enjoy a more stable connection, efficient transmission, and convenient cabling.
Note: to charge in this way, an IEEE802.3AF PoE switch is needed and should be purchased separately.
Does the camera offertrue color night vision whenthe warm light is off?
Yes, thanks to the ColorX technology, the camera can still provide color night vision without the warm light on. Featuring an F1.0 large aperture that allows four times more light in than an F2.0 aperture. Additionally, the camera is equipped with a 1/1.8" advanced sensor, enabling it to deliver clear and vivid full-color night vision even without additional lighting. You can also turn on the warm light for even higher quality color night vision.
Can I turn off the warm light and siren?
Yes, you can turn off the warm lightand siren manually.
By default, the camera's warm light and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of warm light, or customize the siren to your liking.
The camera can provide clear and natural true full-color night vision even without turning on the warm light. You can also choose to turn on the warm light to enhance the quality of the color night vision in extremely dark environments.
How can I power up this camera?
There are two methods:
1. Via an Ethernet cable, connect the camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3 af compliant (48V) and supports active mode.
2.Via a DC 12V 1A power adapter (purchased separately), connect the camera to power outlet for power supply only.
Where are the recordings stored? Is NVR a must?
The camera can work without an NVR.
1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR.
Note: For best compatibility, do not use the camera with third-party NVRs.
What Ethernet cable do I need?
The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.
REOLINK ColorX 2K PoE Security Camera Outdoor with F1.0 Aperture, True Color Night Vision, 1/1.8" Image Sensor, 3000K Adjustable Warm Light, Human/Vehicle/Pet Detection, Built-in Siren, 2-Way Talk, Time Lapse Videos, IP67 Waterproof, CX410
The First Reolink ColorX Camera
CX410 is equipped with ColorX, Reolink's next-gen true color night vision technology, to break through the limits of darkness. Featuring an extra-large F1.0 aperture that captures four times more light than an F2.0 aperture, and an advanced 1/1.8'' sensor, it delivers nighttime footage with true-to-life color details even in extremely low light environments. ColorX, open up a new era of color night vision.
Smart Warm Light
The 3000K warm light gives out gentle beams, minimizing damage to your eyes. The LED camera offers three modes: 1. auto mode: the light will slowly brighten as the evening sets; 2. smart mode: the light will be on when motion is detected; 3. off mode. Have a try to adjust the brightness as needed.
Smart Detection, Accurate Alerts
With intelligent detection technology, this camera can accurately distinguish between people, cars, and pets, and send timely and accurate alerts to you. No more getting distracted by irrelevant movements or missing out on important warnings. You can also customize the siren with your own voice as another efficient deterrent.
Dual Warning for the Unwelcome
Once the camera detects motion, the warm light will shine brightly and the siren will sound simultaneously to deter intruders before a crime happens. The light and siren can also be manually activated. Besides, you can connect the camera to IoT devices such as Reolink Floodlight to deter intruders more effectively.
Flexible Storage Options, No Monthly Fee
The camera supports 24/7 continuous, motion-triggered, or scheduled recording. And all the recordings can be stored on a microSD card, Reolink NVR, or FTP server, ensuring every piece of video is kept secure.
microSD Card Slot: Supports up to 256GB microSD card (not included).
Works with Reolink NVR: Reolink PoE cameras can work independently without an NVR. If you want to store long videos or manage multiple cameras intensively, you can also connect this intelligent camera to a compatible Reolink
NVR or security camera system.
* Reolink NVRs are recommended for best performance.
Watch and Talk & Access Anytime and Anywhere
The intuitive Reolink App & Client allows you to remotely access your camera at any time and enjoy advanced features: view the camera live feed, use the 2-way audio to talk with the person on the camera side, and share recordings with your friends.
Maximal User Access: 20 Users (1 admin account & 19 user accounts); Support up to 12 simultaneous video streams (10 substreams & 2 mainstreams)
Enjoy Fun of Time Lapse
A fun and useful feature to compress a long process into a few minutes. Share interesting time-lapse videos of sprouting or blooming with your friends, or get to know in seconds of what has happened over a long period of time. * This feature is not available when the camera is connected to an NVR.
Work Perfectly in Any Weather
With its rugged, IP67 weatherproof housing, this IP camera is ideal for monitoring indoor and outdoor areas, as it performs excellently in any weather conditions.
Control Your Cameras, Hands-Free
It can’t be easier to control this camera with Google Assistant. Just say “Google, show me the backyard” and the live feed will appear on your Google Nest Hub or Chromecast-enabled TVs.
* This feature is not available when the camera is connected to an NVR.
PoE - Easy Installation with Minimal Effort
Thanks to the PoE installation, the camera is ready for use in just a few minutes. You don't have to worry about cable clutter. Only a single network cable is required for power and data transmission, which helps you reduce the installation cost. Enjoy a more stable connection, efficient transmission, and convenient cabling.
Note: to charge in this way, an IEEE802.3AF PoE switch is needed and should be purchased separately.
Does the camera offertrue color night vision whenthe warm light is off?
Yes, thanks to the ColorX technology, the camera can still provide color night vision without the warm light on. Featuring an F1.0 large aperture that allows four times more light in than an F2.0 aperture. Additionally, the camera is equipped with a 1/1.8" advanced sensor, enabling it to deliver clear and vivid full-color night vision even without additional lighting. You can also turn on the warm light for even higher quality color night vision.
Can I turn off the warm light and siren?
Yes, you can turn off the warm lightand siren manually.
By default, the camera's warm light and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of warm light, or customize the siren to your liking.
The camera can provide clear and natural true full-color night vision even without turning on the warm light. You can also choose to turn on the warm light to enhance the quality of the color night vision in extremely dark environments.
How can I power up this camera?
There are two methods:
1. Via an Ethernet cable, connect the camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3 af compliant (48V) and supports active mode.
2.Via a DC 12V 1A power adapter (purchased separately), connect the camera to power outlet for power supply only.
Where are the recordings stored? Is NVR a must?
The camera can work without an NVR.
1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR.
Note: For best compatibility, do not use the camera with third-party NVRs.
What Ethernet cable do I need?
The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.

Condition

New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is ...

Brand

Reolink

Type

Bullet

Model

CX410

Features

Night Vision, Color Night Vision, Waterproof, Two-Way Audio, Built-in Siren, 3000K Adjustable Warm Light, Person/Vehicle/Pet Detection, Without Subscription, Time Lapse

UPC

Does Not Apply

EAN

Does Not Apply

Audio

Two-Way Audio

Lens

f=4mm F=1.0

Storage

MicroSD Card Slot (Max. 256GB, not included)

Image Sensor

1/1.8" CMOS Sensor

OS Supported

PC: Windows, Mac OS; Smartphone: iOS, Android

Browser Supported

Edge, Chrome, Firefox, Safari

Field of View

• Horizontal: 89° • Vertical: 46°

Dimension

Φ67 x 187mm

Video Resolution

2560*1440(4.0 Megapixels)@30fps

Warranty

2-year limited warranty

Waterproof

IP 67

Operating Temperature

Operating Temperature

Ethernet

One 10M/100Mbps RJ45

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

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We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


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All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


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Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


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If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


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For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
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