Skip to main content

REJURAN Derma Healer Moisture Treatment Ampoule 30mL Special Set - [REJURAN's Proprietary Ingredi

Brand: REJURAN

Why we love it

No. 1 in Hospital Cosmetics Brand Reputation Index, 2.96 million brand searches on N Portal, 16 domestic patents related to DOT™PDRN/PN, and 81,000 cases when searching for #REJURAN #REJURANHealer on Instagram. After a single use, tests confirmed a reduction in heat irritation, instant cooling effect on the heated skin. After one week of use, initial skin irritation tests confirmed that this product is suitable for the sensitive skin. Completed the initial skin irritation test for sensitive skins, so it is safe to use. The rich and dense ampoule absorbs and leaves a refreshing and light hydrated skin. Recommended for those who need intensive soothing care, those who need calming moisturizing care, those who are concerned about weakened skin barriers, those who easily have sensitive skin, and those who need soothing, moisturizing, and skin barrier care.

Featured ingredients

The PDRx helps with soothing irritated skin. PDRx is a soothing complex co-developed by REJURAN and USA DrJ SkinClinic, and is a ingredient only used only by Derma Healer. PDRx contains sea plant kelp, aloe, cucumber, calendula, and oat, which are key ingredients for soothing the skin, and their effects are also found on related papers. Ceramide, Cholesterol, Fatty Acid is a key component of the skin barrier and this product has a 3 moisturizing complex effect. c-PDRN improves the irritated and damaged skin barrier. c-PDRN is a Cosmetic PDRN, which applies a proprietary patented technology DOT™, and is a key skin improvement ingredient exclusive to REJURAN. This ingredient helps with soothing effects and creates a healthy and firm skin.

How to use

1. After using the toner or essence 2. Before applying the cream, spread it along the skin texture and let it absorb.

More Info

Premium dermocosmetic born from
Rejuran aesthetic expertise
Slow-aging solution for sensitive skin
Skin barrier weakened by external factors,
skin exhausted by dryness and sensitivity
With REJURAN's PDRN derma experts' customized care solution,
restore your skin's natural strength and experience healthier, firmer skin.
Derma Healer Moisture
Treatment Ampoule
Survey group: 291 participants
Absorption satisfaction
The product was provided free
of charge by the brand, and
honest responses were given
after two weeks of use.
Sensitive
skin Safety
Fundamental care for sensitive skin that has
only received soothing care repeatedly
Low-irritation anti-aging PDRN ampoule
Soothing of skin damaged by irritation
Improvement of skin barrier damaged by irritation
Moisturizing improvement rate immediately after use
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of subjects: 20
An ampoule chosen by 80 skincare
professionals
Overall, I am satisfied
with this product.
*Survey of 80 dermatology professionals in the Busan area by Rejuran
(Excerpt from August 2024)
It feels like the deep
tightness and inner dryness
are improved with its
moisturizing sensation.
I am willing
to repurchase
this product.
Dermhealer Moisture Treatment
Ampoule evaluated by 290 meticulous
Hwahae survey participants
291 survey participants
Absorption satisfaction
The product was provided free
of charge by the brand, and
honest responses were given
after two weeks of use.
Absorption satisfaction
Absorbs quickly and freshly into the skin without leaving a residue
Richly concentrated yet non-sticky texture
Product satisfaction
Gentleness satisfaction
Multi-sensitive care: soothing, moisturizing, cooling, and
barrier improvement
Suitable for sensitive skin, worry-free from irritation
User satisfaction with texture
Soothing + Moisturizing + Firming
Low-irritation Anti-aging PDRN Ampoule
Optimized for Sensitive Skin
Proprietary Ingredient PDRX™ and Patented
Ingredient C-PDRN™ Blend Customized
Care for Sensitive Skin
Clinically Proven Efficacy
Key Ingredients for Skin Barrier
Contains Ceramide, Collagen, and Fatty acids
Low-irritation Tested for Sensitive Skin
Gentle and Safe Anti-aging Care
*Highest Concentration in the Rejuran Dermahealer Line
Rapid Soothing + 48-hour Moisture Retention
Sensitive skin that needs more than just soothing...
Even sensitive skin can use #TopicalRejuranCare
Skin exposed to daily external irritants and
stress—it's time to move beyond temporary, repetitive
soothing care and restore your skin's natural health.
More than just soothing—when your
skin needs fundamental care
Are you missing out on fundamental care?
REJURAN Derma Healer Exclusive Ingredient Blend
Fundamental Care for Sensitive
Skin Proposed by REJURAN
Plant-derived
ingredients specialized
for soothing
What is C-PDRN?
Specially formulated exclusively for sensitive skin
Improves skin turnover
function Rapid soothing
Plant-derived derma
complex excellent
for soothing
PDRX is Rejuran Dermahealer's proprietary ingredient,
optimally blended with C-PDRN, Rejuran's anti-aging key
ingredient extracted from salmon DNA fragments, and a
plant-derived derma complex excellent for soothing.
Rejuran's exclusive anti-aging key ingredient
D.O.T™ C-PDRN [Patent No. 10-0986603]
This is the key ingredient of Rejuran, containing purified PDRN extracted
from salmon DNA fragments, which is optimized for skin absorption.
*Official name: Hydrolyzed DNA
Powerful and rapid soothing by Derma Healer Ampoule
Soothing of heat-induced irritation
Before use
1 hour after use
a Rejuran
Headquarters
PharmaResearch
Patent DOT'™ C-PDRN
Enhances skin's self-regeneration & turnover cycle care
PharmaResearch patented salmon extract ingredient
Helps boost soothing effects and supports the development of firm, resilient skin.
After just one use*
Instant cooling for flushed skin
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of subjects: 20
PNK Skin Clinical Research Center Co., Ltd.
Soothes skin damaged
by external irritation
Irritation after 2 weeks
Improves skin
barrier damaged by
external irritation
Improvement rate after 2 weeks
Irritated skin
After 1
week of use
After 2 weeks of use
Irritated skin
After 1 week of use
After 2 weeks of use
Test period: October 27, 2021 ~ November 11, 2021 / Number of test subjects: 20
Key Moisturizing Ingredients for Skin
Barrier Triple Complex of Ceramide,
Cholesterol, and Fatty Acids
*Ceramide, Cholesterol, Fatty Acids
With just one use of
Derma Healer Ampoule
Immediately
after use
Before use
Immediately after use
Long-lasting hydration
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of participants: 20
Primary Skin Irritation
Test on Human Subjects
with Sensitive Skin
Sensitive Skin Test
Completed—Safe for Use Even
on Sensitive Skin
Sensitive
Skin Safety
*P&K Skin Clinical Research Center Co., Ltd.
Test Period: 2021.11.10~2021.11.12 / Number of Subjects: 31
REJURAN Derma
Healer Moisture
Treatment Ampoule
Non-Irritating
Recommended for:
For sensitive skin in need of gentle, low-irritation moisturizing care
For those who need intensive soothing care
If your skin barrier feels weakened due to external irritants
If your skin becomes sensitive easily
For those who need all-in-one soothing, moisturizing, and barrier care
Overflowing testimonials after product use
Brand official mall review rating: 4.9/5
I haven't found anything as effective as this for relieving inner dryness.
*Rejuran official mall customer review (Excerpt from 2024.08)
My skin is extremely dry, so I've even visited dermatologists several
times. Because I have very sensitive skin, allergies*, and atopy*,
I am very careful when choosing basic skincare products, but with
this one ampoule, I feel at ease.
I was nervous to apply it at first because I have sensitive
skin, but it wasn't irritating at all. I'll keep using it!
Before applying cream, gently spread along the skin
texture and pat lightly for absorption.
A refreshing, lightweight, and
fast-absorbing highly concentrated ampoule
with a dense texture.
2) Store away from direct sunlight.
* If there is any defect with this product, compensation will be provided
in accordance with the Fair Trade Commission's notification. Customer
Service Center: 031-8039-1495
Complete Your Slow-Aging
Routine with Dermahealer
Precautions for Use
Gently Dissolves Impurities
Low-Irritation Exfoliation & Soothing Care
First Essence that Opens the Moisture Pathway
Dermahealer Moisture
Bubble Cleansing
Water
Dermahealer
Moisture Treatment
Toner
Dermahealer
Moisture Treatment
Essence
Slow-Aging for Sensitive Skin
Sensitive Skin Barrier Cream
Low-Irritation Moisture Blanket Sheet
Dermahealer Moisture
Dermahealer
Moisture Cream
Dermahealer Moisture
Treatment Mask
Product Information
REJURAN Dermahealer Moisture Treatment Ampoule
Functional
Dual Functionality・
Whitening and Anti-Wrinkle
Country
of manufacture
Republic of Korea
Product Specifications
All Skin Types
Expiration Date
Use within 30 months
from the date of manufacture
Cosmetic Manufacturer
Precautions
A. If, during or after use of the cosmetic, the area of use
develops abnormal symptoms or side effects such as red spots,
swelling, or itching due to direct sunlight, consult a specialist.
b. Do not use on areas with wounds or injuries.
c. Precautions for storage and handling
1) Keep out of reach of children.
Full Ingredients List
Aqua, Rubus Idaeus (Raspberry) Leaf Extract, Butylene Glycol, Glycerin,
Calendula Officinalis Flower Extract, Dipropylene Glycol, Aloe Barbadensis
Leaf Juice, Morus Nigra (Black Mulberry) Fruit Extract, Sodium Hyaluronate,
Niacinamide, Cucumis Sativus (Cucumber) Fruit Extract, Avena Sativa
(Oat) Kernel Extract, Hydrolyzed DNA, Xanthan Gum, Citrus Paradisi
(Grapefruit) Peel Oil, 1,2-Hexanediol, Laminaria Ochroleuca Extract,
Ethylhexylglycerin, Adenosine, Squalane, Caprylic/Capric Triglyceride,
Ceramide NP, Hydrogenated Lecithin, Pentylene Glycol, Palmitic Acid,
Cholesterol, Oleic Acid, Inulin Lauryl Carbamate
Treatment Ampoule
Volume
Responsible
Cosmetics Distributor
PharmaResearch Co., Ltd.
HNG Co., Ltd.
Product Information
Brand: REJURAN
Isin: IEWUF6JSYUDE

$67.16

$67.68
1% off
  • Free shipping in US
  • Shipping: $14.5 Extended Delivery (Ships from overseas warehouse, 15-20 Business Days)
  • Arrives:

  • Free 30-Day returns

In Stock

Sold by , Fulfilled by IBSPOT
Ships from USA

IBspot Buyer Protection

Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms

supported payment methods:Visa, Mastercard, Discover, Amex, Apple Pay, Google Pay

GUARANTEED SAFE CHECKOUT

More seller options

Starting from

Compare all sellers
  • MONEY BACK GUARANTEE

    30 days money back guarantee, no additional fee charged.

  • EXCELLENT SUPPORT

    We provide 24/7 online customer support via email.

  • Fast Shipping

    One week domestic shipping. Global delivery to the US in 2 weeks.

scroll to top arrow
REJURAN Derma Healer Moisture Treatment Ampoule 30mL Special Set - [REJURAN's Proprietary Ingredi

REJURAN Derma Healer Moisture Treatment Ampoule 30mL Special Set - [REJURAN's...

$67.16 $67.68 (1% off)

Why we love it

No. 1 in Hospital Cosmetics Brand Reputation Index, 2.96 million brand searches on N Portal, 16 domestic patents related to DOT™PDRN/PN, and 81,000 cases when searching for #REJURAN #REJURANHealer on Instagram. After a single use, tests confirmed a reduction in heat irritation, instant cooling effect on the heated skin. After one week of use, initial skin irritation tests confirmed that this product is suitable for the sensitive skin. Completed the initial skin irritation test for sensitive skins, so it is safe to use. The rich and dense ampoule absorbs and leaves a refreshing and light hydrated skin. Recommended for those who need intensive soothing care, those who need calming moisturizing care, those who are concerned about weakened skin barriers, those who easily have sensitive skin, and those who need soothing, moisturizing, and skin barrier care.

Featured ingredients

The PDRx helps with soothing irritated skin. PDRx is a soothing complex co-developed by REJURAN and USA DrJ SkinClinic, and is a ingredient only used only by Derma Healer. PDRx contains sea plant kelp, aloe, cucumber, calendula, and oat, which are key ingredients for soothing the skin, and their effects are also found on related papers. Ceramide, Cholesterol, Fatty Acid is a key component of the skin barrier and this product has a 3 moisturizing complex effect. c-PDRN improves the irritated and damaged skin barrier. c-PDRN is a Cosmetic PDRN, which applies a proprietary patented technology DOT™, and is a key skin improvement ingredient exclusive to REJURAN. This ingredient helps with soothing effects and creates a healthy and firm skin.

How to use

1. After using the toner or essence 2. Before applying the cream, spread it along the skin texture and let it absorb.

More Info

Premium dermocosmetic born from
Rejuran aesthetic expertise
Slow-aging solution for sensitive skin
Skin barrier weakened by external factors,
skin exhausted by dryness and sensitivity
With REJURAN's PDRN derma experts' customized care solution,
restore your skin's natural strength and experience healthier, firmer skin.
Derma Healer Moisture
Treatment Ampoule
Survey group: 291 participants
Absorption satisfaction
The product was provided free
of charge by the brand, and
honest responses were given
after two weeks of use.
Sensitive
skin Safety
Fundamental care for sensitive skin that has
only received soothing care repeatedly
Low-irritation anti-aging PDRN ampoule
Soothing of skin damaged by irritation
Improvement of skin barrier damaged by irritation
Moisturizing improvement rate immediately after use
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of subjects: 20
An ampoule chosen by 80 skincare
professionals
Overall, I am satisfied
with this product.
*Survey of 80 dermatology professionals in the Busan area by Rejuran
(Excerpt from August 2024)
It feels like the deep
tightness and inner dryness
are improved with its
moisturizing sensation.
I am willing
to repurchase
this product.
Dermhealer Moisture Treatment
Ampoule evaluated by 290 meticulous
Hwahae survey participants
291 survey participants
Absorption satisfaction
The product was provided free
of charge by the brand, and
honest responses were given
after two weeks of use.
Absorption satisfaction
Absorbs quickly and freshly into the skin without leaving a residue
Richly concentrated yet non-sticky texture
Product satisfaction
Gentleness satisfaction
Multi-sensitive care: soothing, moisturizing, cooling, and
barrier improvement
Suitable for sensitive skin, worry-free from irritation
User satisfaction with texture
Soothing + Moisturizing + Firming
Low-irritation Anti-aging PDRN Ampoule
Optimized for Sensitive Skin
Proprietary Ingredient PDRX™ and Patented
Ingredient C-PDRN™ Blend Customized
Care for Sensitive Skin
Clinically Proven Efficacy
Key Ingredients for Skin Barrier
Contains Ceramide, Collagen, and Fatty acids
Low-irritation Tested for Sensitive Skin
Gentle and Safe Anti-aging Care
*Highest Concentration in the Rejuran Dermahealer Line
Rapid Soothing + 48-hour Moisture Retention
Sensitive skin that needs more than just soothing...
Even sensitive skin can use #TopicalRejuranCare
Skin exposed to daily external irritants and
stress—it's time to move beyond temporary, repetitive
soothing care and restore your skin's natural health.
More than just soothing—when your
skin needs fundamental care
Are you missing out on fundamental care?
REJURAN Derma Healer Exclusive Ingredient Blend
Fundamental Care for Sensitive
Skin Proposed by REJURAN
Plant-derived
ingredients specialized
for soothing
What is C-PDRN?
Specially formulated exclusively for sensitive skin
Improves skin turnover
function Rapid soothing
Plant-derived derma
complex excellent
for soothing
PDRX is Rejuran Dermahealer's proprietary ingredient,
optimally blended with C-PDRN, Rejuran's anti-aging key
ingredient extracted from salmon DNA fragments, and a
plant-derived derma complex excellent for soothing.
Rejuran's exclusive anti-aging key ingredient
D.O.T™ C-PDRN [Patent No. 10-0986603]
This is the key ingredient of Rejuran, containing purified PDRN extracted
from salmon DNA fragments, which is optimized for skin absorption.
*Official name: Hydrolyzed DNA
Powerful and rapid soothing by Derma Healer Ampoule
Soothing of heat-induced irritation
Before use
1 hour after use
a Rejuran
Headquarters
PharmaResearch
Patent DOT'™ C-PDRN
Enhances skin's self-regeneration & turnover cycle care
PharmaResearch patented salmon extract ingredient
Helps boost soothing effects and supports the development of firm, resilient skin.
After just one use*
Instant cooling for flushed skin
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of subjects: 20
PNK Skin Clinical Research Center Co., Ltd.
Soothes skin damaged
by external irritation
Irritation after 2 weeks
Improves skin
barrier damaged by
external irritation
Improvement rate after 2 weeks
Irritated skin
After 1
week of use
After 2 weeks of use
Irritated skin
After 1 week of use
After 2 weeks of use
Test period: October 27, 2021 ~ November 11, 2021 / Number of test subjects: 20
Key Moisturizing Ingredients for Skin
Barrier Triple Complex of Ceramide,
Cholesterol, and Fatty Acids
*Ceramide, Cholesterol, Fatty Acids
With just one use of
Derma Healer Ampoule
Immediately
after use
Before use
Immediately after use
Long-lasting hydration
PNK Skin Clinical Research Center Co., Ltd.
Test period: October 27, 2021 ~ November 11, 2021 / Number of participants: 20
Primary Skin Irritation
Test on Human Subjects
with Sensitive Skin
Sensitive Skin Test
Completed—Safe for Use Even
on Sensitive Skin
Sensitive
Skin Safety
*P&K Skin Clinical Research Center Co., Ltd.
Test Period: 2021.11.10~2021.11.12 / Number of Subjects: 31
REJURAN Derma
Healer Moisture
Treatment Ampoule
Non-Irritating
Recommended for:
For sensitive skin in need of gentle, low-irritation moisturizing care
For those who need intensive soothing care
If your skin barrier feels weakened due to external irritants
If your skin becomes sensitive easily
For those who need all-in-one soothing, moisturizing, and barrier care
Overflowing testimonials after product use
Brand official mall review rating: 4.9/5
I haven't found anything as effective as this for relieving inner dryness.
*Rejuran official mall customer review (Excerpt from 2024.08)
My skin is extremely dry, so I've even visited dermatologists several
times. Because I have very sensitive skin, allergies*, and atopy*,
I am very careful when choosing basic skincare products, but with
this one ampoule, I feel at ease.
I was nervous to apply it at first because I have sensitive
skin, but it wasn't irritating at all. I'll keep using it!
Before applying cream, gently spread along the skin
texture and pat lightly for absorption.
A refreshing, lightweight, and
fast-absorbing highly concentrated ampoule
with a dense texture.
2) Store away from direct sunlight.
* If there is any defect with this product, compensation will be provided
in accordance with the Fair Trade Commission's notification. Customer
Service Center: 031-8039-1495
Complete Your Slow-Aging
Routine with Dermahealer
Precautions for Use
Gently Dissolves Impurities
Low-Irritation Exfoliation & Soothing Care
First Essence that Opens the Moisture Pathway
Dermahealer Moisture
Bubble Cleansing
Water
Dermahealer
Moisture Treatment
Toner
Dermahealer
Moisture Treatment
Essence
Slow-Aging for Sensitive Skin
Sensitive Skin Barrier Cream
Low-Irritation Moisture Blanket Sheet
Dermahealer Moisture
Dermahealer
Moisture Cream
Dermahealer Moisture
Treatment Mask
Product Information
REJURAN Dermahealer Moisture Treatment Ampoule
Functional
Dual Functionality・
Whitening and Anti-Wrinkle
Country
of manufacture
Republic of Korea
Product Specifications
All Skin Types
Expiration Date
Use within 30 months
from the date of manufacture
Cosmetic Manufacturer
Precautions
A. If, during or after use of the cosmetic, the area of use
develops abnormal symptoms or side effects such as red spots,
swelling, or itching due to direct sunlight, consult a specialist.
b. Do not use on areas with wounds or injuries.
c. Precautions for storage and handling
1) Keep out of reach of children.
Full Ingredients List
Aqua, Rubus Idaeus (Raspberry) Leaf Extract, Butylene Glycol, Glycerin,
Calendula Officinalis Flower Extract, Dipropylene Glycol, Aloe Barbadensis
Leaf Juice, Morus Nigra (Black Mulberry) Fruit Extract, Sodium Hyaluronate,
Niacinamide, Cucumis Sativus (Cucumber) Fruit Extract, Avena Sativa
(Oat) Kernel Extract, Hydrolyzed DNA, Xanthan Gum, Citrus Paradisi
(Grapefruit) Peel Oil, 1,2-Hexanediol, Laminaria Ochroleuca Extract,
Ethylhexylglycerin, Adenosine, Squalane, Caprylic/Capric Triglyceride,
Ceramide NP, Hydrogenated Lecithin, Pentylene Glycol, Palmitic Acid,
Cholesterol, Oleic Acid, Inulin Lauryl Carbamate
Treatment Ampoule
Volume
Responsible
Cosmetics Distributor
PharmaResearch Co., Ltd.
HNG Co., Ltd.
Product Information
  • Content volume or weight: 30mL
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): Within 30 months after manufacture
  • How to Use: Apply an appropriate amount to your face and gently pat into the skin.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: HNG Co., Ltd. / Pharma-Research Co., Ltd.
  • Country of Manufacture: South Korea
  • Ingredients: Water,Rubus Fruticosus (Blackberry) Leaf Extract, Butylene Glycol,Glycerine,Calendula Officinalis Extract,Dipropylene Glycol,Aloe Barbadensis Leaf Juice,Morus Nigra Fruit Extract, Sodium Hyaluronate,Niacinamide,Cucumis Sativus (Cucumber) Fruit Extract,Avena Sativa (Oat) Kernel Extract,Hydrolyzed DNA, Xanthan Gum,Citrus Paradisi (Grapefruit) Peel Oil,1,2-Hexanediol,Laminaria Ochroleuca Extract,Ethylhexylglycerin,Adenosine,Squalane,Caprylic/Capric Triglyceride,Ceramide NP,Hydrogenated Lecithin,Pentylene Glycol,Palmitic Acid,Cholesterol,Oleic Acid,Inulin Lauryl Carbamate
  • MFDS Evaluation of Functional Cosmetics: Completion of functional cosmetics review (or report) according to the Cosmetics Act
  • Precautions when using: 1) Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2) Do not use on wounds or other affected areas. 3) Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight
  • Quality Assurance Standard: Compensation for defective products is provided according to the criteria notified by the Fair Trade Commission.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

Oops!

Sorry, it looks like some products are not available in selected quantity.

OK

Subscribe To Our Newsletter

Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.