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Original HIK 4MP AcuSense Fixed Bullet DS-2CD2043G2-I POE IP CCTV Camera Security Network CameraResolution: 4MP, Network: POE

Recommend Products
Products Description
We Offer All Original HikVison International Global Version Products ,WD/Sea-gate Hard Disk. Welcome for Inquiry! We Will Send Our Stock List with Price for Your Reference.

DS-2CD2043G2-I 2.8mm HikVison 4MP AcuSense PoE Bullet IP Camera

HIK 4MP AcuSense PoE Fixed Bullet IP Camera for Outdoor Indoor

Main Features:

* High quality imaging with 4 MP resolution.
* Clear imaging against strong backlight due to 120dB WDR technology.
* Efficient H.265+ compression technology.
* Water and dust resistant (IP67).
* Focus on human and vehicle targets classification based on deep learning.
* Up to 131ft IR night vision distance.
* Support iVMS-4200, Hik-Connect, Hik-Central.
* Built-in memory card slot, support microSD card, up to 512 GB(Not Included).
* Built-in PoE interface, compatible with HIK NVR.

4MP Outdoor IR Fixed Bullet Network Camera

* High quality imaging with 4 MP resolution.
* 4 Megapixel (Max. Resolution:2688 × 1520 @30fps), best resolution on the market for HIK security camera.
* Min. Illumination: Color: 0.005 Lux @ (F1.6, AGC ON), 0 Lux with IR on.

Day & Night IR Cut Filter

* 3-Axis Adjustment:Pan: 0°to 360°, tilt: 0°to 90°, rotate: 0°to 360°.
* IR night vision up to 131ft,with night vision and motion detection,bring you crystal image both day and night, enjoy the clearest image.
* We would love to create the best smart security solutions for customers worldwide, so that customers can enjoy 24/7 all-around protection wherever and whenever.


120dB WDR Technology

* Clear imaging against strong back light due to 120 dB true WDR technology.
* The most innovative image enhancement technologies - 120 dB true WDR, 3D DNR, BLC & HLC - ensure the camera captures upscale 2K footages in all challenging light conditions.

H.265+ Video Compression

* HIK 4MP PoE Fixed Bullet IP Camera adopt to H.265+ video compression format.
* H.265+ compression format can save storage space up to 75% than conventional H.264.

IP67 waterproof

* With the IP67 weatherproof designed to protect against dust, rain, hurricane level winds. Operating
Conditions: -30 °C to 60 °C (-22 °F to 140 °F).

Compatible with Hik NVR

* Ultra-HD 4MP Outdoor WDR Fixed Bullet Network Camera IP Camera for extend Hik security camera system, home security camera system are 6 channels, thus allows you to expandable your system.
* Built-in Micro SD/SDHC/SDXC slot, up to 512GB,Efficient H.265+ compression technology.
Camera
Image Sensor
1/3" progressive scan CMOS
Min. Illumination
Color: 0.005 Lux @ (F1.6, AGC ON), B/W: 0 Lux with IR
Shutter Time
1/3 s to 1/100,000 s
Slow Shutter
Yes
Auto-Iris
No
P/N
P/N
Day & Night
ICR cut filter
DNR (Digital Noise Reduction)
3D DNR
WDR (Wide Dynamic Range)
120 dB
Angle Adjustment
Pan: 0° to 360°, tilt: 0° to 90°, rotate: 0° to 360°
Lens
Focal Length & FOV
2.8 mm, horizontal FOV 103°, vertical FOV 55°, diagonal FOV 122° 
Focal Length
2.8 mm
Lens Mount
M12
Iris Type
Fixed
Aperture
F1.6
Dori
2.8 mm: D: 67 m, O: 26 m, R: 13 m, I: 6 m 4 mm: D: 80 m, O: 31 m, R: 16 m, I: 8 m 6 mm: D: 120 m, O: 47,m, R: 24,m, I: 12 m
Dori
2.8 mm: D: 67 m, O: 26 m, R: 13 m, I: 6 m 
Illuminator
IR Range
Up to 30 m
Wavelength
850 nm
Compression Standard
Video Compression
Main stream: H.265/H.264/H.264+/H.265+
Sub stream: H.265/H.264/MJPEG
Third stream: H.265/H.264
H.264 Type
Baseline Profile, Main Profile, High Profile
H.264+
Main stream supports
H.265 Type
Main Profile
H.265+
Main stream supports
Video Bit Rate
32 Kbps to 8 Mbps
Bit Rate Control
CBR/VBR
Scalable Video Coding (SVC)
Yes
Smart Feature-set
Region of Interest
1 fixed region for main stream and sub-stream
Network
Network Storage
NAS (NFS, SMB/CIFS), auto network replenishment (ANR)
Alarm Trigger
Motion detection (human and vehicle targets classification), video tampering alarm, exception
Protocols
TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, WebSocket, WebSockets
General Function
Anti-flicker, heartbeat, password reset via e-mail, pixel counter
Firmware Version
5.5.3
API
Open Network Video Interface (Profile S, Profile G), ISAPI, SDK
Simultaneous Live View
Up to 6 channels
User/Host
Up to 32 users. 3 user levels: administrator, operator and user
Client
iVMS-4200, Hik-Connect, Hik-Central
Web Browser
Plug-in required live view: IE 10, IE 11
Plug-in free live view : Chrome 57.0+, Firefox 52.0+ 
Local service: Chrome 57.0+, Firefox 52.0+
Image
Max. Resolution
2688 × 1520
Main Stream
Max. Frame Rate
50 Hz: 25 fps (2688 × 1520, 1920 × 1080, 1280 × 720) 
60 Hz: 30 fps (2688 × 1520, 1920 × 1080, 1280 × 720)
Sub-stream
Max. Frame Rate
50 Hz: 25 fps (1280 × 720, 640 × 480, 640 × 360) 
60 Hz: 30 fps (1280 × 720, 640 × 480, 640 × 360)
Third stream
Max. Frame Rate
50 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) 
60 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360)
Day/Night Switch
Auto, Schedule
Image Enhancement
BLC, HLC, 3D DNR
Image Parameters Switch
Yes
Image Settings
Rotate, mirror, privacy mask, saturation, brightness, contrast, sharpness, gain, white balance adjustable by client software or web browser
* Note: The frame rate of the sub-stream cannot exceed the maximum frame rate of the current main stream.
Interface
On-board Storage
Built-in microSD, up to 512 GB
Hardware Reset
Yes
Communication Interface
1 RJ45 10M/100M self-adaptive Ethernet port
Deep Learning Function
Perimeter Protection
Line crossing detection, intrusion detection Supports human and vehicle targets classification
General
Operating Conditions
-30 °C to 60 °C (-22 °F to 122 °F), humidity: 95% or less (non-condensing)
Power Supply
12 VDC ± 25%, reverse polarity protection 
PoE: (802.3af, 36 V to 57 V), Class 3
Power Consumption and Current
12 VDC, 0.5 A, max. 6 W 
PoE (802.3af, 36 V to 57 V), 0.2 A to 0.13 A, max. 7 W
Environment
CE-RoHS (2011/65/EU); WEEE (2012/19/EU); Reach (Regulation (EC) No 1907/2006)
Protection Level
IP67
TVS 2000V lightning protection, surge protection and voltage transient protection
Material
Metal & Plastic
Dimensions
Camera: Ø70 × 161.7 mm (Ø2.76″ × 6.37″
With package: 216 × 121 × 118 mm (8.6" × 4.8" × 4.7")
Weight
Camera: Approx. 490 g (1.1 lb.)
With Package Weight. Approx. 724 g (1.6 lb.)

Typical Application

Our products are classified into three levels according to their anti-corrosion performance. Refer to the following description to choose for your using environment.

This model has NO SPECIFIC PROTECTION.
Level
Description
Top-level protection
Hikvision products at this level are equipped for use in areas where professional anti-corrosion protection is a must. Typical application scenarios include coastlines, docks, chemical plants, and more.
Moderate protection
Hikvision products at this level are equipped for use in areas with moderate anti-corrosion demands. Typical application scenarios
include coastal areas about 2 kilometers (1.24 miles) away from coastlines, as well as areas affected by acid rain.
No specific protection
Hikvision products at this level are equipped for use in areas where no specific anti-corrosion protection is needed.
Company Profile
About US Shenzhen WH Technology Co. Ltd. was founded in 2006 and is a major provider of advanced solutions in digital, AI, IoT, and security. Initially focused on traditional security, we have expanded into the smart control sector. Our product range includes CCTV systems, IP cameras, PTZ cameras, NVRs, DVRs, access control, intercoms, smart home systems, fire alarms, HDDs, and network switches. We are proud of products quality, production, and distribution. We have partnerships with leading global brands like HIK, DH, WD, SEAGATE, Honeywell, PARADOX, DSC, and Cis-co. Our customers can trust us to provide personalized solutions that meet their all kind needs. Our vision To make the world a safer, smarter place where every individual's right of being safe is protected, every business is empowered with more opportunities, every city is secured with intelligence and efficiency. Our Mission RICHSECU fulfills this vision by Believing in the power of new technologies and innovations. Building a professional team with integrity, honesty and openness. Creating shared success for our co-workers with resources and strength they need. Goal To become an excellent distributor of surveillance and security related products and solutions.
Why Choose Us
● 17 years of industry experience ● Established partnerships with renowned international brands ● Offer security systems comprehensive one-stop solutions , delivering time and cost savings for customers ● Established overseas warehouses in Europe, USA, Australia, Southeast Asia ● sell well in 106 countries and serves more than 6 million customers worldwide ● providing comprehensive technical support and project design solutions for customers ● Hot selling models delivery in 24 hours ● 3 year warranty, lifetime maintenance We aim to provide excellent products and professional services that create value to our customers. We look forward to partnering with you and working together towards a successful future.
Our Customers
RICHSECU has over 17 years of experience in CCTV distribution and Project Management. With a strong focus on service, as well as a commitment to providing the best product offering in the market, RICHSECU is the ideal partner for your next installation. Our mission is to provide and supply HKVISION’s latest technologies to the industry, and the most reliable and cost-effective solutions for a wide variety of clients =such as, government institutions, Network Service Providers, Telecommunications, Oil and Gas companies, Banks, Shopping Malls, Commercial and Residential Buildings, Factories and Warehouses, and more.

Hollywood’s Hotel

We provide 24-Hour Video Surveillance with Hik Dome/Turret/Bullet,PTZ camera and ANPR camera.

Russia Office Buildings
We provides advanced, intelligent product combinations on a lightweight management platform to make sure workplace security and property safety

Australia prairie

we provide 4G and wireless bridge solutions for areas without power supply and internet connection, making standalone site management flexible, reliable and simple.

An office building in the Philippines

Speed Gates offer users a fluid walk-through experience and flexible access control.

IRAQ OIL project

Covered by 304/316L stainless steel Hik explosion-proof cameras are customized network cameras inside heavy-duty housings.

Ethiopian Seaport

ANPR technology, dock status, entry & exit detection, and more, all come together in this solution to help logistics operators create more
efficient loading
Certifications
FAQ
Contact US
GET IN TOUCH WITH US TODAY - LET'S CONNECT AND GROW YOUR BUSINESS
Isin: IEJ0FUGCOQ37

$153.51

  • Free shipping in US
  • Shipping: $6.5 Standard Shipping (5-10 Business Days)
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Original HIK 4MP AcuSense Fixed Bullet DS-2CD2043G2-I POE IP CCTV Camera Security Network CameraResolution: 4MP, Network: POE

Original HIK 4MP AcuSense Fixed Bullet DS-2CD2043G2-I POE IP CCTV Camera Secu...

$153.51

Recommend Products
Products Description
We Offer All Original HikVison International Global Version Products ,WD/Sea-gate Hard Disk. Welcome for Inquiry! We Will Send Our Stock List with Price for Your Reference.

DS-2CD2043G2-I 2.8mm HikVison 4MP AcuSense PoE Bullet IP Camera

HIK 4MP AcuSense PoE Fixed Bullet IP Camera for Outdoor Indoor

Main Features:

* High quality imaging with 4 MP resolution.
* Clear imaging against strong backlight due to 120dB WDR technology.
* Efficient H.265+ compression technology.
* Water and dust resistant (IP67).
* Focus on human and vehicle targets classification based on deep learning.
* Up to 131ft IR night vision distance.
* Support iVMS-4200, Hik-Connect, Hik-Central.
* Built-in memory card slot, support microSD card, up to 512 GB(Not Included).
* Built-in PoE interface, compatible with HIK NVR.

4MP Outdoor IR Fixed Bullet Network Camera

* High quality imaging with 4 MP resolution.
* 4 Megapixel (Max. Resolution:2688 × 1520 @30fps), best resolution on the market for HIK security camera.
* Min. Illumination: Color: 0.005 Lux @ (F1.6, AGC ON), 0 Lux with IR on.

Day & Night IR Cut Filter

* 3-Axis Adjustment:Pan: 0°to 360°, tilt: 0°to 90°, rotate: 0°to 360°.
* IR night vision up to 131ft,with night vision and motion detection,bring you crystal image both day and night, enjoy the clearest image.
* We would love to create the best smart security solutions for customers worldwide, so that customers can enjoy 24/7 all-around protection wherever and whenever.


120dB WDR Technology

* Clear imaging against strong back light due to 120 dB true WDR technology.
* The most innovative image enhancement technologies - 120 dB true WDR, 3D DNR, BLC & HLC - ensure the camera captures upscale 2K footages in all challenging light conditions.

H.265+ Video Compression

* HIK 4MP PoE Fixed Bullet IP Camera adopt to H.265+ video compression format.
* H.265+ compression format can save storage space up to 75% than conventional H.264.

IP67 waterproof

* With the IP67 weatherproof designed to protect against dust, rain, hurricane level winds. Operating
Conditions: -30 °C to 60 °C (-22 °F to 140 °F).

Compatible with Hik NVR

* Ultra-HD 4MP Outdoor WDR Fixed Bullet Network Camera IP Camera for extend Hik security camera system, home security camera system are 6 channels, thus allows you to expandable your system.
* Built-in Micro SD/SDHC/SDXC slot, up to 512GB,Efficient H.265+ compression technology.
Camera

Image Sensor
1/3" progressive scan CMOS
Min. Illumination
Color: 0.005 Lux @ (F1.6, AGC ON), B/W: 0 Lux with IR
Shutter Time
1/3 s to 1/100,000 s
Slow Shutter
Yes
Auto-Iris
No
P/N
P/N
Day & Night
ICR cut filter
DNR (Digital Noise Reduction)
3D DNR
WDR (Wide Dynamic Range)
120 dB
Angle Adjustment
Pan: 0° to 360°, tilt: 0° to 90°, rotate: 0° to 360°
Lens
Focal Length & FOV
2.8 mm, horizontal FOV 103°, vertical FOV 55°, diagonal FOV 122° 
Focal Length
2.8 mm
Lens Mount
M12
Iris Type
Fixed
Aperture
F1.6
Dori
2.8 mm: D: 67 m, O: 26 m, R: 13 m, I: 6 m 4 mm: D: 80 m, O: 31 m, R: 16 m, I: 8 m 6 mm: D: 120 m, O: 47,m, R: 24,m, I: 12 m
Dori
2.8 mm: D: 67 m, O: 26 m, R: 13 m, I: 6 m 
Illuminator
IR Range
Up to 30 m
Wavelength
850 nm
Compression Standard
Video Compression
Main stream: H.265/H.264/H.264+/H.265+
Sub stream: H.265/H.264/MJPEG
Third stream: H.265/H.264
H.264 Type
Baseline Profile, Main Profile, High Profile
H.264+
Main stream supports
H.265 Type
Main Profile
H.265+
Main stream supports
Video Bit Rate
32 Kbps to 8 Mbps
Bit Rate Control
CBR/VBR
Scalable Video Coding (SVC)
Yes
Smart Feature-set
Region of Interest
1 fixed region for main stream and sub-stream
Network
Network Storage
NAS (NFS, SMB/CIFS), auto network replenishment (ANR)
Alarm Trigger
Motion detection (human and vehicle targets classification), video tampering alarm, exception
Protocols
TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, WebSocket, WebSockets
General Function
Anti-flicker, heartbeat, password reset via e-mail, pixel counter
Firmware Version
5.5.3
API
Open Network Video Interface (Profile S, Profile G), ISAPI, SDK
Simultaneous Live View
Up to 6 channels
User/Host
Up to 32 users. 3 user levels: administrator, operator and user
Client
iVMS-4200, Hik-Connect, Hik-Central
Web Browser
Plug-in required live view: IE 10, IE 11
Plug-in free live view : Chrome 57.0+, Firefox 52.0+ 
Local service: Chrome 57.0+, Firefox 52.0+
Image
Max. Resolution
2688 × 1520
Main Stream
Max. Frame Rate
50 Hz: 25 fps (2688 × 1520, 1920 × 1080, 1280 × 720) 
60 Hz: 30 fps (2688 × 1520, 1920 × 1080, 1280 × 720)
Sub-stream
Max. Frame Rate
50 Hz: 25 fps (1280 × 720, 640 × 480, 640 × 360) 
60 Hz: 30 fps (1280 × 720, 640 × 480, 640 × 360)
Third stream
Max. Frame Rate
50 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) 
60 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360)
Day/Night Switch
Auto, Schedule
Image Enhancement
BLC, HLC, 3D DNR
Image Parameters Switch
Yes
Image Settings
Rotate, mirror, privacy mask, saturation, brightness, contrast, sharpness, gain, white balance adjustable by client software or web browser
* Note: The frame rate of the sub-stream cannot exceed the maximum frame rate of the current main stream.
Interface
On-board Storage
Built-in microSD, up to 512 GB
Hardware Reset
Yes
Communication Interface
1 RJ45 10M/100M self-adaptive Ethernet port
Deep Learning Function
Perimeter Protection
Line crossing detection, intrusion detection Supports human and vehicle targets classification
General
Operating Conditions
-30 °C to 60 °C (-22 °F to 122 °F), humidity: 95% or less (non-condensing)
Power Supply
12 VDC ± 25%, reverse polarity protection 
PoE: (802.3af, 36 V to 57 V), Class 3
Power Consumption and Current
12 VDC, 0.5 A, max. 6 W 
PoE (802.3af, 36 V to 57 V), 0.2 A to 0.13 A, max. 7 W
Environment
CE-RoHS (2011/65/EU); WEEE (2012/19/EU); Reach (Regulation (EC) No 1907/2006)
Protection Level
IP67
TVS 2000V lightning protection, surge protection and voltage transient protection
Material
Metal & Plastic
Dimensions
Camera: Ø70 × 161.7 mm (Ø2.76″ × 6.37″
With package: 216 × 121 × 118 mm (8.6" × 4.8" × 4.7")
Weight
Camera: Approx. 490 g (1.1 lb.)
With Package Weight. Approx. 724 g (1.6 lb.)

Typical Application

Our products are classified into three levels according to their anti-corrosion performance. Refer to the following description to choose for your using environment.

This model has NO SPECIFIC PROTECTION.
Level
Description
Top-level protection
Hikvision products at this level are equipped for use in areas where professional anti-corrosion protection is a must. Typical application scenarios include coastlines, docks, chemical plants, and more.
Moderate protection
Hikvision products at this level are equipped for use in areas with moderate anti-corrosion demands. Typical application scenarios
include coastal areas about 2 kilometers (1.24 miles) away from coastlines, as well as areas affected by acid rain.
No specific protection
Hikvision products at this level are equipped for use in areas where no specific anti-corrosion protection is needed.
Company Profile
About US Shenzhen WH Technology Co. Ltd. was founded in 2006 and is a major provider of advanced solutions in digital, AI, IoT, and security. Initially focused on traditional security, we have expanded into the smart control sector. Our product range includes CCTV systems, IP cameras, PTZ cameras, NVRs, DVRs, access control, intercoms, smart home systems, fire alarms, HDDs, and network switches. We are proud of products quality, production, and distribution. We have partnerships with leading global brands like HIK, DH, WD, SEAGATE, Honeywell, PARADOX, DSC, and Cis-co. Our customers can trust us to provide personalized solutions that meet their all kind needs. Our vision To make the world a safer, smarter place where every individual's right of being safe is protected, every business is empowered with more opportunities, every city is secured with intelligence and efficiency. Our Mission RICHSECU fulfills this vision by Believing in the power of new technologies and innovations. Building a professional team with integrity, honesty and openness. Creating shared success for our co-workers with resources and strength they need. Goal To become an excellent distributor of surveillance and security related products and solutions.
Why Choose Us
● 17 years of industry experience ● Established partnerships with renowned international brands ● Offer security systems comprehensive one-stop solutions , delivering time and cost savings for customers ● Established overseas warehouses in Europe, USA, Australia, Southeast Asia ● sell well in 106 countries and serves more than 6 million customers worldwide ● providing comprehensive technical support and project design solutions for customers ● Hot selling models delivery in 24 hours ● 3 year warranty, lifetime maintenance We aim to provide excellent products and professional services that create value to our customers. We look forward to partnering with you and working together towards a successful future.
Our Customers
RICHSECU has over 17 years of experience in CCTV distribution and Project Management. With a strong focus on service, as well as a commitment to providing the best product offering in the market, RICHSECU is the ideal partner for your next installation. Our mission is to provide and supply HKVISION’s latest technologies to the industry, and the most reliable and cost-effective solutions for a wide variety of clients =such as, government institutions, Network Service Providers, Telecommunications, Oil and Gas companies, Banks, Shopping Malls, Commercial and Residential Buildings, Factories and Warehouses, and more.

Hollywood’s Hotel

We provide 24-Hour Video Surveillance with Hik Dome/Turret/Bullet,PTZ camera and ANPR camera.

Russia Office Buildings
We provides advanced, intelligent product combinations on a lightweight management platform to make sure workplace security and property safety

Australia prairie

we provide 4G and wireless bridge solutions for areas without power supply and internet connection, making standalone site management flexible, reliable and simple.

An office building in the Philippines

Speed Gates offer users a fluid walk-through experience and flexible access control.

IRAQ OIL project

Covered by 304/316L stainless steel Hik explosion-proof cameras are customized network cameras inside heavy-duty housings.

Ethiopian Seaport

ANPR technology, dock status, entry & exit detection, and more, all come together in this solution to help logistics operators create more
efficient loading
Certifications
FAQ
Contact US
GET IN TOUCH WITH US TODAY - LET'S CONNECT AND GROW YOUR BUSINESS
  • Data Storage Options: NVR,Micro SD card,Memory Card,NAS
  • Style: bullet camera
  • Function: RESET,NIGHT VISION,Waterproof / Weatherproof
  • Special Features: Human Motion Tracking,NIGHT VISION,motion detection,Waterproof / Weatherproof,Face detection
  • Sensor: CMOS
  • Warranty: 3 years
  • Video Compression Format: H.265
  • Customized support: Online technical support,Customized logo,OEM, ODM
  • Place of Origin: Zhejiang, China
  • Brand Name: HIK
  • Model Number: DS-2CD2043G2-I(U)
  • Image Sensor: 1/3Progressive Scan CMOS
  • Max. Resolution: 2688 * 1520
  • Angle Adjustment: Pan: 0° to 360°, tilt: 0° to 90°, rotate: 0° to 360°
  • Supplement Light Range: Up to 40 m
  • H.265 Type: Main Profile
  • Day/Night Switch: Day, Night, Auto, Schedule
  • Protection: IP67 (IEC 60529-2013)
  • Iris Type: Fixed
  • Function: Anti-flicker, heartbeat, password reset via e-mail, pixel counter
  • Lens: Fixed focal lens, 2.8 and 4mm optional,Single-lens
  • Application: Outdoor,indoor
  • Selling Units:: Single item
  • Single package size:: 21.6X12.1X11.8 cm
  • Single gross weight:: 0.724 KG

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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