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NEXAS NexLink Car Bluetooth OBD2 Scanner Diagnostic Scan Tool for IOS Android

Brand: NEXAS
NEXAS NexLink Car Bluetooth OBD2 Scanner Diagnostic Scan Tool for IOS Android

NEXAS Bluetooth OBD2 Scannner Engine Code Reader EOBD OBD 2 Diagnostic Scanner For IOS Android Windows Car Diagnostic Scan Tool

At present, the motorcycle supports the following models of the following 2 apps, but does not support HONDA:
Motoscan App (Android): This is for BMW Motorcycles:
With NexLink Adapter most current BMW motorcycles (C, F, G, K,R,S and Husqvarna series) can be completely diagnosed (Version 1.66 or higher). An inexpensive solution for all hobbyists and professional screwdrivers that we have developed based on many inquiries from BMW bikers. Read ID, read and clear trouble codes, read live data and simple service reset like distance reset, etc.

TuneECU App (Android): This more motorcycle models:
Motorbikes diagnostic for Triumph, Aprilia, Benelli, Ducati & Moto Guzzi, Morini, Gilera, Husqvarna, KTM, BMW & CCM. Etc. Read ID, read and clear trouble codes, read live data, actuator test, and simple service reset like distance reset, etc.

Please note:

NEXAS Bluetooth Diagnostic Tool currently does not support Japanese motorcycles, such as Suzuki, Kawasaki, Yamaha, Honda,Toyota, etc.

If you are not sure if your motorcycle is compatible with it, please contact us before purchasing and send your brand, model and year, and we will check its compatibility for you.

All Modes of OBD2 Diagnosis

Compable Apps

Not Only One

Why should you choose NEXAS NexLink?

Bluetooth 5.0: Stable connection and fast data transmission. Low power consumption, will not drain your car battery.

Enhanced diagnostics: Read (and clear) manufacturer-specific codes and access live parameters on a wide range of Ford, GM, Mazda, Nissan, Toyota, VW/AUDI/SKODA/SEAT, BMW/MINI and more vehicles.

Unique Motorcycle Diagnostic: This scan tool can be used not only for cars, but also for motorcycles. Take it with your motorcycle so you can ride safely.

Dozens of compatible Apps: More are constantly being added, some may require a separate purchase, this depends on the APP developer.

Unmatched Performance: NexLink is 200% faster than the nearest competitor - View multiple live parameters and enjoy smooth displays and graphics.

Hacker-proof: Unique security mechanisms eliminate the risk of unauthorized access.

Apps Compatible with NexLink Adapter:

Please be aware that the Fee listed is for reference only and may change sometimes. Some apps offer inside-app purchase. Check out with APP provider.

Due to The service reset really depends on each motorcycles's configuration. Some models cannot perform service reset. thanks.

Motoscan (Android ONLY):

For BMW motorcycles (motorcycles before 2017 need to buy a 10PIN adapter cable separately). With the Nexlink adapter, most BMW motorcycles (C, F, G, K, R, S and Husqvarna series) can be fully diagnosed (app must be version 1.66 or higher). An inexpensive solution for all hobbyists and professionals, which we have developed due to many requests from BMW bikers. Read ID, read and clear fault codes, read live data and perform a simple service reset, such as a removal reset, etc.
(Only compatible with some models, if you are not sure, please contact us before purchasing.)

TuneECU (Android ONLY):

This APP supports diagnosis of more motorcycle models for Triumph, Aprilia, Benelli, Ducati & Moto Guzzi, Morini, Gilera, Husqvarna, KTM, BMW & CCM., etc.
(Only compatible with some models, if you are not sure, please contact us before purchasing.)

Torque Lite/Pro (Android ONLY):

Most popular OBD2 performance and diagnostic tool for Android, supports PID import (retrieve fault codes, sensor data and more).

Autoscanner ELM OBD2 (Android, iOS, Windows):

See what your car is doing in real time, get OBD trouble codes, vehicle performance, sensor data, etc.

DashCommand (Android, iOS):

USD9.99. Turn your phone/pad into an advanced display for your engine data and check why the check engine light keeps coming on.

Carista OBD2 (Android, iOS):

Diagnoses, adjusts and services your vehicle, shows you a list of fault codes stored in your vehicle and their meaning. You can also reset the "Check Engine" light. (Dealer level technology for Audi/VW/Toyota/Lexus/BMW, etc.).

BimmerCode (Android, iOS):

Easily code the ECUs in your BMW or Mini F/G series. > > BimmerLink (Android, iOS): read fault codes from all ECUs and display sensor values in real time, check the current status of D- PF in your vehicle or register a new battery after replacement for BMW or Mini.

Leafspy (Android, iOS):

For Nissan Leaf owners to monitor battery and other vehicle information normally only visible to the dealer.

Dr. Prius (Android, iOS):

Helps professional Toyota/Lexus hybrid repairers or owners examine the condition of the high-voltage battery.

TrackAddict (Android, iOS):

OBD2 live monitor, code scan/reset and data logging.

Harrys LapTimer (Android, iOS):

The advanced tool for car enthusiasts. It records all kinds of sensor data provided by your smartphone (or external sensors), combines them and makes them available for optimizing your ride.

InCarDoc (Android, iOS):

Tool for reading engine codes, diagnostics, monitoring and logbook. Reads real-time and stored diagnostic parameters from ECU OBD2-compatible vehicles.

FORScan (Android, iOS):

Application specifically for computer diagnostics of Ford / Mazda / Lincoln and Mercury vehicles; reading and resetting fault codes (DTC) for all modules; reading sensors and other data (PIDs) from all modules. > > JScan (Android, iOS): a powerful Jeep diagnostic application. > > Piston (Android only): the application is designed with simplicity in mind.

OBD Auto Doctor (Android, iOS, Windows, Mac):

Read the status of readiness monitors, on-board diagnostic monitors, Diagnostic Trouble Codes (DTCs), Freeze Frame, Clear Codes and MIL; View OBD2 parameters and sensor data in real time to detect anomalies; Monitor OBD2 sensor data in numeric or graphical display; Support multiple electronic control units such as engine, transmission, etc.

Hybrid Assistant (Android ONLY):

Make sure Bluetooth is turned on on your phone/pad. Access the Configure application (click on the "Settings" icon at the bottom left). Click on "Settings" > Click on "Connection Mode" > Select "Bluetooth". Return to the main interface. APP will prompt you to connect the NEXAS device. Enter "1234" in PIN and click "OK".

Quick Setup Guide

IMPORTANT NOTES:

➤A third-party app/software is required to use all the features. (Check the recommendations in the description below, some may require separate purchases).
➤It does not use WiFi for connectivity. When using it with iOS devices, pair NOT with "NEXAS***" from the iOS Bluetooth device list. Launch the app, connect and connect through the app. If you tried to pair the device (and received the error message " Not supported"), please restart your iOS device.
➤If a different fault code is read, it is normal; the fault code under the OBD2 protocol is different from the protocol of the professional equipment used by the workshop, but the engine fault point is the same.
➤If you are not sure whether NEXAS Bluetooth OBDII supports your car, please tell us your car model and year, we will provide you with a suitable APP and tell you how to install and use this device.
➤Please make sure the App you need is compatible with your phone system, or this scanner cannot connect with your phone.

Device Setup Instructions:

Step 1: Download APP and install it on your phone/pad.

Step 2: Locate the OBD2 diagnostic port and plug the device into the 16-pin Data Link Connector (DLC) on your vehicle. Make sure the connection is good. "RED LED" is always lit to indicate power. "BLUE LED" flashes when the device is connected for paring or communicating with ECU. If there is no communication, "BLUE LED" may be off.

Step 3: Turn the ignition key to the "ON" position (or start the vehicle in neutral).

Step 4: Activate Bluetooth on your phone/pad. ( On iOS devices: you will see "NEXAS***" in the list of Bluetooth devices, but DO NOT pair it with here. Please go directly to the settings of the app. On Android or Windows devices: pair with "NEXAS***" in the Bluetooth settings of the devices and connect it by entering PIN with 1234 or 0000 )

Step 5: Run the App, make the connection settings. (Please refer to the detailed instructions of connection settings via each app).

Note: Please turn the ignition OFF and remove this OBD2 device from your vehicle after vehicle diagnosis.

Support OBD2/EOBD Full Functions:

Mode 01: Read dynamic data flow, display error light, ready status.
Mode 02: Query freeze frame data.
Mode 03: Reading the current error code.
Mode 04: Clear error code.
Mode 05: O2 sensor detection test.
Mode 06: Test the specific monitoring system for the vehicle.
Mode 07: Read pending fault codes.
Mode 08: Checking internal vehicle systems or components.
Mode 09: Reading vehicle information.
Mode 0A: Reading a permanent fault code.

Examples of App Setup:

OBDFusion (Android, iOS): settings > preferences > communication > communication type > Select Bluetooth LE (iOS) / Bluetooth(Android).

DashCommand (Android, iOS): preferences > OBD2 adapter > Bluetooth device.

Motoscan ( Android):

Make sure your phone/pad's Bluetooth is turned on.
Android Bluetooth connection settings require prior setup, pairing or connection.
Go to the Configure application (click the "≡ three line icon" in the upper left corner).
Click "Setting" > Select "Connection" > Connection type is set to Bluetooth > Bluetooth device selection Paired device "NEXAS***".

Product as picture show

We accept all common forms of payment such as Credit cards、Debit card、Google Pay ect. 

Payment should be made within 7 days after bidding ends.

Otherwise a Unpaid Item case will be opened to you.

Please include your special requests in eBay note if there is any.

Order will be shipped within 1 business day after payment confirmed.
We have warehouse in USA, From our US warehouse via UPS or USPS shipping.
Delivery time varies from 2 to 5 business days.
We will ship according to your eBay address.
Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Return Policy
Please return the item within 60 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
 

We are authorize distributor, our all items are 100% original and Our devices have warranty,
5 Year free repair for the devices.

 
Please contact us firstly when you need warranty service.

In case an item arrives faulty, please contact us as soon as possible and keep it unused.

We will instruct you on how to return and get refund or replacement.

If the item has been used, we have the right to decline your claim.

Items should be returned on buyers' cost for repair or replacement.

Who We Are?

We are specialized dealer of On-Board Car Diagnostic tools and automotive electronics

for more than 15 years.

We are authorized first class distributor of Launch, Foxwell, Autek, Ancel, Innova, Autophix, Thinkcar, Kzyee brands,

and more brands will be show in our store in near future.

What Do We Have?

We have office and warehouse in US  to ensure fast shipment and after-sale service.

We have more than 1000 employees devoting to customer satisfaction.

1:If youhave any problem about the goods, please contact us before leaving Neutral/Negative feedback.We promise to help you solve it asap, and make you feel satisfactory absolutely.

2: our business time:M-F: 9:30AM - 18:00PM BST (Beijing Standard Time)

3:Please leave us Positive Feedback and 5-stars★★★★★after you received our package you are satisfied with it. as you know, every seller works hard for the positive feedback. We will do the same as soon as we can too.

 

 
Brand: NEXAS
Isin: ILD9GN7XRA5U

$49.65

  • Free shipping in US
  • Arrives:

  • Free 30-Day returns

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Ships from USA

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NEXAS NexLink Car Bluetooth OBD2 Scanner Diagnostic Scan Tool for IOS Android

NEXAS NexLink Car Bluetooth OBD2 Scanner Diagnostic Scan Tool for IOS Android

$49.65

NEXAS NexLink Car Bluetooth OBD2 Scanner Diagnostic Scan Tool for IOS Android

NEXAS Bluetooth OBD2 Scannner Engine Code Reader EOBD OBD 2 Diagnostic Scanner For IOS Android Windows Car Diagnostic Scan Tool

At present, the motorcycle supports the following models of the following 2 apps, but does not support HONDA:
Motoscan App (Android): This is for BMW Motorcycles:
With NexLink Adapter most current BMW motorcycles (C, F, G, K,R,S and Husqvarna series) can be completely diagnosed (Version 1.66 or higher). An inexpensive solution for all hobbyists and professional screwdrivers that we have developed based on many inquiries from BMW bikers. Read ID, read and clear trouble codes, read live data and simple service reset like distance reset, etc.

TuneECU App (Android): This more motorcycle models:
Motorbikes diagnostic for Triumph, Aprilia, Benelli, Ducati & Moto Guzzi, Morini, Gilera, Husqvarna, KTM, BMW & CCM. Etc. Read ID, read and clear trouble codes, read live data, actuator test, and simple service reset like distance reset, etc.

Please note:

NEXAS Bluetooth Diagnostic Tool currently does not support Japanese motorcycles, such as Suzuki, Kawasaki, Yamaha, Honda,Toyota, etc.

If you are not sure if your motorcycle is compatible with it, please contact us before purchasing and send your brand, model and year, and we will check its compatibility for you.

All Modes of OBD2 Diagnosis

Compable Apps

Not Only One

Why should you choose NEXAS NexLink?

Bluetooth 5.0: Stable connection and fast data transmission. Low power consumption, will not drain your car battery.

Enhanced diagnostics: Read (and clear) manufacturer-specific codes and access live parameters on a wide range of Ford, GM, Mazda, Nissan, Toyota, VW/AUDI/SKODA/SEAT, BMW/MINI and more vehicles.

Unique Motorcycle Diagnostic: This scan tool can be used not only for cars, but also for motorcycles. Take it with your motorcycle so you can ride safely.

Dozens of compatible Apps: More are constantly being added, some may require a separate purchase, this depends on the APP developer.

Unmatched Performance: NexLink is 200% faster than the nearest competitor - View multiple live parameters and enjoy smooth displays and graphics.

Hacker-proof: Unique security mechanisms eliminate the risk of unauthorized access.

Apps Compatible with NexLink Adapter:

Please be aware that the Fee listed is for reference only and may change sometimes. Some apps offer inside-app purchase. Check out with APP provider.

Due to The service reset really depends on each motorcycles's configuration. Some models cannot perform service reset. thanks.

Motoscan (Android ONLY):

For BMW motorcycles (motorcycles before 2017 need to buy a 10PIN adapter cable separately). With the Nexlink adapter, most BMW motorcycles (C, F, G, K, R, S and Husqvarna series) can be fully diagnosed (app must be version 1.66 or higher). An inexpensive solution for all hobbyists and professionals, which we have developed due to many requests from BMW bikers. Read ID, read and clear fault codes, read live data and perform a simple service reset, such as a removal reset, etc.
(Only compatible with some models, if you are not sure, please contact us before purchasing.)

TuneECU (Android ONLY):

This APP supports diagnosis of more motorcycle models for Triumph, Aprilia, Benelli, Ducati & Moto Guzzi, Morini, Gilera, Husqvarna, KTM, BMW & CCM., etc.
(Only compatible with some models, if you are not sure, please contact us before purchasing.)

Torque Lite/Pro (Android ONLY):

Most popular OBD2 performance and diagnostic tool for Android, supports PID import (retrieve fault codes, sensor data and more).

Autoscanner ELM OBD2 (Android, iOS, Windows):

See what your car is doing in real time, get OBD trouble codes, vehicle performance, sensor data, etc.

DashCommand (Android, iOS):

USD9.99. Turn your phone/pad into an advanced display for your engine data and check why the check engine light keeps coming on.

Carista OBD2 (Android, iOS):

Diagnoses, adjusts and services your vehicle, shows you a list of fault codes stored in your vehicle and their meaning. You can also reset the "Check Engine" light. (Dealer level technology for Audi/VW/Toyota/Lexus/BMW, etc.).

BimmerCode (Android, iOS):

Easily code the ECUs in your BMW or Mini F/G series. > > BimmerLink (Android, iOS): read fault codes from all ECUs and display sensor values in real time, check the current status of D- PF in your vehicle or register a new battery after replacement for BMW or Mini.

Leafspy (Android, iOS):

For Nissan Leaf owners to monitor battery and other vehicle information normally only visible to the dealer.

Dr. Prius (Android, iOS):

Helps professional Toyota/Lexus hybrid repairers or owners examine the condition of the high-voltage battery.

TrackAddict (Android, iOS):

OBD2 live monitor, code scan/reset and data logging.

Harrys LapTimer (Android, iOS):

The advanced tool for car enthusiasts. It records all kinds of sensor data provided by your smartphone (or external sensors), combines them and makes them available for optimizing your ride.

InCarDoc (Android, iOS):

Tool for reading engine codes, diagnostics, monitoring and logbook. Reads real-time and stored diagnostic parameters from ECU OBD2-compatible vehicles.

FORScan (Android, iOS):

Application specifically for computer diagnostics of Ford / Mazda / Lincoln and Mercury vehicles; reading and resetting fault codes (DTC) for all modules; reading sensors and other data (PIDs) from all modules. > > JScan (Android, iOS): a powerful Jeep diagnostic application. > > Piston (Android only): the application is designed with simplicity in mind.

OBD Auto Doctor (Android, iOS, Windows, Mac):

Read the status of readiness monitors, on-board diagnostic monitors, Diagnostic Trouble Codes (DTCs), Freeze Frame, Clear Codes and MIL; View OBD2 parameters and sensor data in real time to detect anomalies; Monitor OBD2 sensor data in numeric or graphical display; Support multiple electronic control units such as engine, transmission, etc.

Hybrid Assistant (Android ONLY):

Make sure Bluetooth is turned on on your phone/pad. Access the Configure application (click on the "Settings" icon at the bottom left). Click on "Settings" > Click on "Connection Mode" > Select "Bluetooth". Return to the main interface. APP will prompt you to connect the NEXAS device. Enter "1234" in PIN and click "OK".

Quick Setup Guide

IMPORTANT NOTES:

➤A third-party app/software is required to use all the features. (Check the recommendations in the description below, some may require separate purchases).
➤It does not use WiFi for connectivity. When using it with iOS devices, pair NOT with "NEXAS***" from the iOS Bluetooth device list. Launch the app, connect and connect through the app. If you tried to pair the device (and received the error message " Not supported"), please restart your iOS device.
➤If a different fault code is read, it is normal; the fault code under the OBD2 protocol is different from the protocol of the professional equipment used by the workshop, but the engine fault point is the same.
➤If you are not sure whether NEXAS Bluetooth OBDII supports your car, please tell us your car model and year, we will provide you with a suitable APP and tell you how to install and use this device.
➤Please make sure the App you need is compatible with your phone system, or this scanner cannot connect with your phone.

Device Setup Instructions:

Step 1: Download APP and install it on your phone/pad.

Step 2: Locate the OBD2 diagnostic port and plug the device into the 16-pin Data Link Connector (DLC) on your vehicle. Make sure the connection is good. "RED LED" is always lit to indicate power. "BLUE LED" flashes when the device is connected for paring or communicating with ECU. If there is no communication, "BLUE LED" may be off.

Step 3: Turn the ignition key to the "ON" position (or start the vehicle in neutral).

Step 4: Activate Bluetooth on your phone/pad. ( On iOS devices: you will see "NEXAS***" in the list of Bluetooth devices, but DO NOT pair it with here. Please go directly to the settings of the app. On Android or Windows devices: pair with "NEXAS***" in the Bluetooth settings of the devices and connect it by entering PIN with 1234 or 0000 )

Step 5: Run the App, make the connection settings. (Please refer to the detailed instructions of connection settings via each app).

Note: Please turn the ignition OFF and remove this OBD2 device from your vehicle after vehicle diagnosis.

Support OBD2/EOBD Full Functions:

Mode 01: Read dynamic data flow, display error light, ready status.
Mode 02: Query freeze frame data.
Mode 03: Reading the current error code.
Mode 04: Clear error code.
Mode 05: O2 sensor detection test.
Mode 06: Test the specific monitoring system for the vehicle.
Mode 07: Read pending fault codes.
Mode 08: Checking internal vehicle systems or components.
Mode 09: Reading vehicle information.
Mode 0A: Reading a permanent fault code.

Examples of App Setup:

OBDFusion (Android, iOS): settings > preferences > communication > communication type > Select Bluetooth LE (iOS) / Bluetooth(Android).

DashCommand (Android, iOS): preferences > OBD2 adapter > Bluetooth device.

Motoscan ( Android):

Make sure your phone/pad's Bluetooth is turned on.
Android Bluetooth connection settings require prior setup, pairing or connection.
Go to the Configure application (click the "≡ three line icon" in the upper left corner).
Click "Setting" > Select "Connection" > Connection type is set to Bluetooth > Bluetooth device selection Paired device "NEXAS***".

Product as picture show

We accept all common forms of payment such as Credit cards、Debit card、Google Pay ect. 

Payment should be made within 7 days after bidding ends.

Otherwise a Unpaid Item case will be opened to you.

Please include your special requests in eBay note if there is any.

Order will be shipped within 1 business day after payment confirmed.
We have warehouse in USA, From our US warehouse via UPS or USPS shipping.
Delivery time varies from 2 to 5 business days.
We will ship according to your eBay address.
Please make sure it is correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
Please include your special requests in eBay note if there is any.
Return Policy
Please return the item within 60 days after receiving if you are not happy with your purchasing.All returns are expected to be in original conditions, please email us first for return address and instructions.
 

We are authorize distributor, our all items are 100% original and Our devices have warranty,
5 Year free repair for the devices.

 
Please contact us firstly when you need warranty service.

In case an item arrives faulty, please contact us as soon as possible and keep it unused.

We will instruct you on how to return and get refund or replacement.

If the item has been used, we have the right to decline your claim.

Items should be returned on buyers' cost for repair or replacement.

Who We Are?

We are specialized dealer of On-Board Car Diagnostic tools and automotive electronics

for more than 15 years.

We are authorized first class distributor of Launch, Foxwell, Autek, Ancel, Innova, Autophix, Thinkcar, Kzyee brands,

and more brands will be show in our store in near future.

What Do We Have?

We have office and warehouse in US  to ensure fast shipment and after-sale service.

We have more than 1000 employees devoting to customer satisfaction.

1:If youhave any problem about the goods, please contact us before leaving Neutral/Negative feedback.We promise to help you solve it asap, and make you feel satisfactory absolutely.

2: our business time:M-F: 9:30AM - 18:00PM BST (Beijing Standard Time)

3:Please leave us Positive FeedbackPositive feedback rating and 5-stars★★★★★after you received our package you are satisfied with it. as you know, every seller works hard for the positive feedback. We will do the same as soon as we can too.

 

 
Datacaciques
  • Warranty: 5 Year
  • Country/Region of Manufacture: China
  • Connectivity: Bluetooth 5.0
  • OBD Interface: CAN, EOBD, OBD, OBDII
  • Type: Car Auto Bluetooth OBDII Scanner
  • Model: NEXAS NexLink
  • Brand: NEXAS
  • Manufacturer Part Number: as Topscan OBDLink Automotive Code Reader
  • Feature 1: All system diagnose
  • Feature 2: Ful OBD2 Functions
  • Feature 3: Compatible with More App
  • Features: Backlit Display, Check Engine Light Shut Off, Color Display, Erases Codes, Freeze Frame Displays, Internet Updateable, LCD Display, Multi-Language Interface, User Friendly, Real-time Remote Diagnostics,AutoVIN
  • Accessories: User Guide, Adapter Cable
  • Supported System: ABS, DPF, EPB, SAS, SRS, TPMS, Engine, Transmission, All System
  • Vehicle Type: Passenger Vehicle, Motorcycle
  • UPC: Does not apply

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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