MATES Pro T10 Bluetooth Wireless Earbuds 5.3 TWS, Active Noise Cancellation, Environment Noise Cancellation, 4 Mics, 360 Degree Premium Surround Sound, Ergonomic Design, Dual Connect (Cotton White)
MATES Pro T10 Bluetooth Wireless Earbuds 5.3 TWS, Active Noise Cancellation, Environment Noise Cancellation, 4 Mics, 360 Degree Premium Surround Sound, Ergonomic Design, Dual Connect (Cotton White)
MATES Pro T10 Bluetooth Wireless Earbuds 5.3 TWS, Active Noise Cancellation, Environment Noise Cancellation, 4 Mics, 360 Degree Premium Surround Sound, Ergonomic Design, Dual Connect (Cotton White)
- INTRODUCING MATES PRO T10: Experience audio like never before with Mates Pro T10 TWS, the ultimate wireless earbuds designed to deliver exceptional sound quality and convenience. These earbuds combine cutting-edge technology, comfort, and style to provide you with an immersive 360° surround sound audio experience that will elevate your style in everyday living. Whether you're a music enthusiast, a podcast lover, or a busy professional taking calls on the go, Mates Pro T10 TWS has you covered.
- IMMERSIVE SOUND QULITY: Prepare to be blown away by the crystal-clear sound and powerful bass delivered by Mates Pro T10 TWS. With advanced Bluetooth 5.3 technology, these earbuds offer fast and stable connectivity, ensuring uninterrupted audio streaming and an enhanced listening experience.
- COMFORTABLE AND SUCURE FIT: We understand the importance of comfort during extended listening sessions. That's why Mates Pro T10 TWS features an ergonomic design with multiple ear tip sizes, allowing you to find the perfect fit for your ears. Say goodbye to discomfort and hello to hours of comfortable listening.
- NOISE CANCELLATION TECHNOLOGY: Noisy environments won't interfere with your audio enjoyment anymore. Mates Pro T10 TWS is equipped with intelligent Noise Cancellation Technology that reduces background noise, allowing you to immerse yourself fully in your music or focus on important calls. And to be aware what is going around you, the earbuds are also enabled with Environment Noise Cancelling Technology.
- LONG BATTERY LIFE: Say goodbye to battery anxiety. Mates Pro T10 TWS provides up to 6 hours of playtime on a single charge, and the charging case offers an additional up to 34 hours of battery life. With this impressive battery capacity, you can enjoy your favorite tunes all day long without interruption.
- EASY CONTROLS AND WIDE COMPATIBILITY: Controlling your audio experience has never been easier. Mates Pro T10 TWS features intuitive touch controls on the earbuds, allowing you to effortlessly manage your music, handle calls, and activate your voice assistant and dual connect feature allow you to share your music with your loved ones. These earbuds are compatible with both iOS and Android devices, ensuring seamless connectivity across various platforms.
- DURABLE AND STYLISH DESIGN: Designed to withstand your active lifestyle, Mates Pro T10 TWS earbuds are IPX4 water and rain-resistant, making them suitable for workouts, sports, and outdoor activities. The ergonomic sleek and modern design adds a touch of sophistication to your style, making a statement wherever you go with confidence.
- CUSTOMER SATISFACTION GUARANTEE: We stand by the quality and performance of Mates Pro T10 TWS, and we're confident you'll love them too. Backed by our commitment to customer satisfaction, we offer 30 days return and one-year warranty, providing you with peace of mind throughout your purchase.
| Brand: | MATES |
|---|---|
| Size: | Small, Medial and Large Eartips |
| Color: | Cotton White |
| Manufacturer: | Mates Lifestyle Producs, Inc. |
| Part Number: | 971RN38 |
| Material Type: | Acrylonitrile Butadiene Styrene (ABS), PC and Silicon |
| Isin: | IIUWYWYZLM3T |
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IBspot Buyer Protection
Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms
GUARANTEED SAFE CHECKOUT
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MONEY BACK GUARANTEE
30 days money back guarantee, no additional fee charged.
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EXCELLENT SUPPORT
We provide 24/7 online customer support via email.
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Fast Shipping
One week domestic shipping. Global delivery to the US in 2 weeks.
True Wireless Stereo (TWS) with Premium Sound Quality HiFi Stereo 360° Surround Sound, Active Noise Cancellation (ANC) with Transparency Mode, Environment Noise Cancellation (ENC), Waterproof and Sweat Proof IPX4 Standard, 4 Silicon Microphones Composite membrane, Speaker 10 MM Dynamic
Low Latency for Game sound and picture synchronization, Auto Optical in-ear Detection, Independent Driver (Single and Double ear use), Battery Indicator for low Battery (color Change and Beep), AAC & SBC Dual Codec high decoding, Bluetooth 5.3 chip, Silicon ear tips three size (S M L), Bluetooth Range 50 FT or 15 MT, Charging Interface: USB-C
Smart Touch Control, Auto Pairing with your Device HD Superior Call Quality Light Weight & Compact, Ergonomic Design Earbuds with Dual Connet, In-ear design with silicon earplugs, Supports: Apple Siri, Google Assistance, Compatible with Apple, Android and Window
Battery Features Up to 6 hours Earbuds Music Play Time, Up to 5 hours Call Play Time, Up to 34 hours with multiple charge with case, Stand by time 80 hours, Case Charging time 1.5 hours
What is in the box: Pair of Earbuds, Charging Case, USB-C Type Cable, Eartips (S, M, L), User Manual
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
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Email: support@ibspot.com
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Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
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The item must be unused, in the same condition as received, and in its original packaging.
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A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods (for example, food, flowers, newspapers, magazines)
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Intimate or sanitary goods
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Hazardous materials or flammable liquids/gases
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Gift cards
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Downloadable software
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Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
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Books with obvious signs of use
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Opened CDs, DVDs, software, or vinyl records
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Items not in their original condition, damaged, or missing parts not due to our error
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Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
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In-store returns are refunded to the original form of payment or issued as a gift card.
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Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
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5–7 business days for the return to reach our Returns Center.
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An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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