KOLSOL NF-8601S Network Cable Tester TDR Multi-function
KOLSOL NF-8601S Network Cable Tester TDR Multi-function
KOLSOL NF-8601S Network Cable Tester TDR Multi-function
Title
NF-8601S Network Cable Tester TDR Multi-functional LCD Tracker For RJ45,RJ11,BNC
PRODUCT DESCRIPTION
International Buyers - Please Note:
This item located in United States and only ship to United States.
If you need to return the item for some reasons, pls contact us via ebay message at the fist time, we will try our best to help you and
arrange the return for you. Pls do not send back directly without permission.Thank you!!!
KOLSOL AT278 TDR Network LCD Cable Tester For RJ45/RJ11/BNC/Metal Cable/PING/POE NF-8601S
Fault distance: Measures cable length and display the distance to fault, graphical wire mapping, opens, shorts.
PoE & PING: PoE: identify PoE presence and detect how much voltage. PING: to test network performance, data packet, min & max time.
AC Filter: Tone trace cable with complete AC Interference Rejection, available on common switch & PoE Switch, much stronger than other tracers on markets.
Hub blink: To locate network port by the flashing port light on a server/switch/hub/router port.
Addtional Benefits: TF card included to export data to PC ++Voltage detector: included in receiver (90-1000V) ++Rechargeable Lithium battery for more efficient work.
Functions
1. TDR theory to measure length of cat5e, cat6 and cat7 cable, coaxil cable, telephone cable.
2. Wiremapping with length and provide the distance to fault information.
3. PoE function: identify which pins are providing power and detect how much voltage.
4. PING function to test network performance, data packet, MIN&MAX time.
5. Quickly find the targeted cable without stripping isolation among unknown cables.
6. Hub blinks for locating network port by the flashing port light on Hub / Switch.
7. Voltage detector: included in receiver (90~1000V)
Benefits:
1. Tone traces cable with complete AC fliter.
2. TF card function to export data from computer (50sets, TXT format)
3. 2 scan modes: common switch and PoE switch
4. 3.7V lithium battery for power supply (Not included) and 2.8 inch color screen
Network Cable Tester with TDR Multi-functional
AT278, a must tool for each network technician, provides full cable testing on different category network, coax, or telephone cable. displaying wire map and any faults.
The intelligent wiremap feature tests for length, shorts, split pairs, or opens and displays with an intuitive graphical interface where a fault is located..
Besides, finding cables easier and tracing with AC filter, or locating network port using hub blink feature. AT278 also tests the presence of PoE and PING functions.
Measures cable length and display the distance to fault.
PoE Presence: identify which pins are providing power and detect how much voltage.
PING function to test network performance, data packet, min & max time.
Hub blink for locating network port by the flashing port light on a server/switch/hub/router port.
Core troubleshooting features; length, distance to fault, graphical wire mapping, opens, shorts.
TF card included to import and export data from comupter (50 sets, txt format).
Roughly locate breakage or short position by tone.
Length Measurement and Faults Distance LocationTDR theory to measure length of cat5e, cat6, cat6e, cat7, coaxial cable, telephone cable. | Shift Scan Mode Based on The Working EnvironmentCompatible with different types of switched, anti-burnout. | Different Cable Types AvailableCat5e, Cat6, Cat6a, Cat7, 4+2 Lan cable, 8+2 Lan cable, Power cable, Telephone cable, Coax cable |
POE Testing | Network Testing | Anti AC-interference scanning |
Technical indexes:
NF-8601S Transmitter specifications
IndictorLCD 320x240 mm, with backlight
Cable test types STP/UTP 5E,6E network , telephone , coaxial cable.
Max. distance of wiremap1000 m
Max. distance of tracing1000m
Max. distance of cable length1000 m
Min. distance of calibration50 m
Accuracyup to 98% ( after calibration )
Compatible connectorsRJ11, RJ45, PING/POE, BNC
Cable map indicationLCD (#1-#8)
Battery Type3.7V lithium battery 1800mAh (Not included)
Work temperature / humidity10℃ ~ -60℃ / 0℃~70℃
Dimension(LxWxD)173x92x34mm
NF-8601S Receiver specifications
Cable hunting RJ11，RJ45, BNC
Types of cable≥ 2 cores
Battery Type 3.7V lithium battery 1800mAh(Not included)
Dimension(LxWxD)183x58x35 mm
NF-8601S Remote unit specifications
Compatible connectors RJ11，RJ45, BNC
Dimension(LxWxD)106x32x30mm
Accessories Included:
1pc x Carry case
1pc x Gift box
1pc x Charging adaptor
1pc x Telephone line adapter
1pc x Network cable adapter
1pc x Cable clips
1pc x TF memory card
1.We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make the payment within 3 days of auction closing, otherwise a UPI (Unpaid Item) will be put on your account.
3.Total Amount Fees includes the final auction price plus S&H(Shipping and Handling).
1.Orders will be shipped out within 3 business days after the payment is received(except weekends and holidays).
2. Item will be shipped by USPS,UPS or Fedex,it tooks about 2-9 days,exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely, We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal. If you would like to post to other address , please timely leave us a note when making payment through Paypal. We will NOT be responsible for any delivery failure due to unclear, unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Taxes, Duties, Tariffs
We can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but different country, the policy is different, hence to find out which if any of these may apply, please contact your local government.
Warranty
Before shipping out, all goods have been double verified. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back. please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason "it doesn't fit or i order it by mistake or Don’t like it or or Found a better price".We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
1. If you have any questions,please contact us by ebay message. we will try our best to provide the best service and reliable products for every customer.we would be very glad to help you. we would try our best to reply to your emails as soon as possible.
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
Payment
1.We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make the payment within 3 days of auction closing, otherwise a UPI (Unpaid Item) will be put on your account.
3.Total Amount Fees includes the final auction price plus S&H(Shipping and Handling).
Shipping
1.Orders will be shipped out within 3 business days after the payment is received(except weekends and holidays).
2. Item will be shipped by USPS,UPS or Fedex,it tooks about 2-9 days,exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely, We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal. If you would like to post to other address , please timely leave us a note when making payment through Paypal. We will NOT be responsible for any delivery failure due to unclear, unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Terms
Taxes, Duties, Tariffs
We can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but different country, the policy is different, hence to find out which if any of these may apply, please contact your local government.
Warranty
Before shipping out, all goods have been double verified. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Returns
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back. please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason "it doesn't fit or i order it by mistake or Don’t like it or or Found a better price".We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
Contact Us
1. If you have any questions,please contact us by ebay message. we will try our best to provide the best service and reliable products for every customer.we would be very glad to help you. we would try our best to reply to your emails as soon as possible.
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
PaymentShippingReturn policyAbout usContact us
Copyright © - Tongtool All rights reserved | Design:Tongtool
100% Genuine
High Quality
Fast Shipping
| Brand: | KOLSOL |
|---|---|
| Isin: | IUHYL6IK5HP8 |
Out of Stock
In Stock
Backordered
Out of Stock
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Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms
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Fast Shipping
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Title
100% Genuine
High Quality
Fast Shipping
NF-8601S Network Cable Tester TDR Multi-functional LCD Tracker For RJ45,RJ11,BNC
PRODUCT DESCRIPTION
International Buyers - Please Note:
This item located in United States and only ship to United States.
If you need to return the item for some reasons, pls contact us via ebay message at the fist time, we will try our best to help you and
arrange the return for you. Pls do not send back directly without permission.Thank you!!!
KOLSOL AT278 TDR Network LCD Cable Tester For RJ45/RJ11/BNC/Metal Cable/PING/POE NF-8601S
Fault distance: Measures cable length and display the distance to fault, graphical wire mapping, opens, shorts.
PoE & PING: PoE: identify PoE presence and detect how much voltage. PING: to test network performance, data packet, min & max time.
AC Filter: Tone trace cable with complete AC Interference Rejection, available on common switch & PoE Switch, much stronger than other tracers on markets.
Hub blink: To locate network port by the flashing port light on a server/switch/hub/router port.
Addtional Benefits: TF card included to export data to PC ++Voltage detector: included in receiver (90-1000V) ++Rechargeable Lithium battery for more efficient work.
Functions
1. TDR theory to measure length of cat5e, cat6 and cat7 cable, coaxil cable, telephone cable.
2. Wiremapping with length and provide the distance to fault information.
3. PoE function: identify which pins are providing power and detect how much voltage.
4. PING function to test network performance, data packet, MIN&MAX time.
5. Quickly find the targeted cable without stripping isolation among unknown cables.
6. Hub blinks for locating network port by the flashing port light on Hub / Switch.
7. Voltage detector: included in receiver (90~1000V)
Benefits:
1. Tone traces cable with complete AC fliter.
2. TF card function to export data from computer (50sets, TXT format)
3. 2 scan modes: common switch and PoE switch
4. 3.7V lithium battery for power supply (Not included) and 2.8 inch color screen
Network Cable Tester with TDR Multi-functional
AT278, a must tool for each network technician, provides full cable testing on different category network, coax, or telephone cable. displaying wire map and any faults.
The intelligent wiremap feature tests for length, shorts, split pairs, or opens and displays with an intuitive graphical interface where a fault is located..
Besides, finding cables easier and tracing with AC filter, or locating network port using hub blink feature. AT278 also tests the presence of PoE and PING functions.
Measures cable length and display the distance to fault.
PoE Presence: identify which pins are providing power and detect how much voltage.
PING function to test network performance, data packet, min & max time.
Hub blink for locating network port by the flashing port light on a server/switch/hub/router port.
Core troubleshooting features; length, distance to fault, graphical wire mapping, opens, shorts.
TF card included to import and export data from comupter (50 sets, txt format).
Roughly locate breakage or short position by tone.
|
|
|
|---|---|---|
Length Measurement and Faults Distance LocationTDR theory to measure length of cat5e, cat6, cat6e, cat7, coaxial cable, telephone cable. | Shift Scan Mode Based on The Working EnvironmentCompatible with different types of switched, anti-burnout. | Different Cable Types AvailableCat5e, Cat6, Cat6a, Cat7, 4+2 Lan cable, 8+2 Lan cable, Power cable, Telephone cable, Coax cable |
|
|
|
|---|---|---|
POE Testing | Network Testing | Anti AC-interference scanning |
Technical indexes:
NF-8601S Transmitter specifications
IndictorLCD 320x240 mm, with backlight
Cable test types STP/UTP 5E,6E network , telephone , coaxial cable.
Max. distance of wiremap1000 m
Max. distance of tracing1000m
Max. distance of cable length1000 m
Min. distance of calibration50 m
Accuracyup to 98% ( after calibration )
Compatible connectorsRJ11, RJ45, PING/POE, BNC
Cable map indicationLCD (#1-#8)
Battery Type3.7V lithium battery 1800mAh (Not included)
Work temperature / humidity10℃ ~ -60℃ / 0℃~70℃
Dimension(LxWxD)173x92x34mm
NF-8601S Receiver specifications
Cable hunting RJ11，RJ45, BNC
Types of cable≥ 2 cores
Battery Type 3.7V lithium battery 1800mAh(Not included)
Dimension(LxWxD)183x58x35 mm
NF-8601S Remote unit specifications
Compatible connectors RJ11，RJ45, BNC
Dimension(LxWxD)106x32x30mm
Accessories Included:
1pc x Carry case
1pc x Gift box
1pc x Charging adaptor
1pc x Telephone line adapter
1pc x Network cable adapter
1pc x Cable clips
1pc x TF memory card
1.We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make the payment within 3 days of auction closing, otherwise a UPI (Unpaid Item) will be put on your account.
3.Total Amount Fees includes the final auction price plus S&H(Shipping and Handling).
1.Orders will be shipped out within 3 business days after the payment is received(except weekends and holidays).
2. Item will be shipped by USPS,UPS or Fedex,it tooks about 2-9 days,exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely, We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal. If you would like to post to other address , please timely leave us a note when making payment through Paypal. We will NOT be responsible for any delivery failure due to unclear, unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Taxes, Duties, Tariffs
We can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but different country, the policy is different, hence to find out which if any of these may apply, please contact your local government.
Warranty
Before shipping out, all goods have been double verified. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back. please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason "it doesn't fit or i order it by mistake or Don’t like it or or Found a better price".We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
1. If you have any questions,please contact us by ebay message. we will try our best to provide the best service and reliable products for every customer.we would be very glad to help you. we would try our best to reply to your emails as soon as possible.
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
Payment
1.We prefer to accept paypal as our payment method. It is quick and safe.
2. Please make the payment within 3 days of auction closing, otherwise a UPI (Unpaid Item) will be put on your account.
3.Total Amount Fees includes the final auction price plus S&H(Shipping and Handling).
Shipping
1.Orders will be shipped out within 3 business days after the payment is received(except weekends and holidays).
2. Item will be shipped by USPS,UPS or Fedex,it tooks about 2-9 days,exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely, We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal. If you would like to post to other address , please timely leave us a note when making payment through Paypal. We will NOT be responsible for any delivery failure due to unclear, unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Terms
Taxes, Duties, Tariffs
We can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but different country, the policy is different, hence to find out which if any of these may apply, please contact your local government.
Warranty
Before shipping out, all goods have been double verified. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Returns
We Accept You To Return The Item Within 30 Days For A Replacement Or Money Back When Item Has The Problem Bellow:
First, If you are not satisfied with the item you received, pls Return it within 30 days for a replacement or money back. please contact us via eBay message at the first time to get Return Address instead of sending back directly without permission.
Second, If the item you received has quality problem, You can get full refund or exchange a new good item.You can start a return for the reason "it doesn't fit or i order it by mistake or Don’t like it or or Found a better price".We will provide you with a label . Please do not select a reason: “Doesn't match description or photos or Item is defective ” thank you ，
Third, All returned items must be in the Original Packaging and please Provide the shipping tracking number, specific reason for the return.
Contact Us
1. If you have any questions,please contact us by ebay message. we will try our best to provide the best service and reliable products for every customer.we would be very glad to help you. we would try our best to reply to your emails as soon as possible.
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
2. Due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. we will responde you within 24 hours. please contact us to resolve the issue before leaving negative feedback or low detail seller ratings.thanks!
3. Working time: GMT8 (8:30-18:00) from Monday to Friday.Out of duty on Saturday afternoon and Sunday!
PaymentShippingReturn policyAbout usContact us
Copyright © - Tongtool All rights reserved | Design:Tongtool
100% Genuine High Quality Fast Shipping- Battery type:: Lithium battery (Not contain)
- Brand: KOLSOL
- Connectivity: RJ11, RJ12
- Country/Region of Manufacture: China
- Custom Bundle: No
- Dimensions (LxWxD):: 185 x 80 x 32mm
- LCD screen:: 60 x 45mm
- Model: NF-8601S
- Model Number:: AT278
- MPN: AT278-K
- Other Function: PING test PoE detect
- Other Function:: PING test PoE detect
- Port: RJ45, RJ11, BNC
- Port:: RJ45, RJ11, BNC
- Power:: Lithium battery
- Test length: RJ11,RJ45 ,BNC
- Test length:: RJ11,RJ45 ,BNC
- The Max. working current:: Less than 70mA
- The range of testing cable:: 2000m
- Tone frequency:: 130KHz
- Trace cable coonected to switch:: AC Fliter
- Tracking Type: RJ45, RJ11, BNC , and Metal Cable
- Tracking Type:: Tracking Type: RJ45, RJ11, BNC , and Metal Cable
- Type: LCD Network Cable Tester Tracker
- UPC: Does not apply
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
-
Email: support@ibspot.com
-
Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (for example, food, flowers, newspapers, magazines)
-
Intimate or sanitary goods
-
Hazardous materials or flammable liquids/gases
-
Gift cards
-
Downloadable software
-
Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
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In-store returns are refunded to the original form of payment or issued as a gift card.
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Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
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5–7 business days for the return to reach our Returns Center.
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An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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