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Kitchen Deco Chef 5.5 QT Kitchen Stand Mixer, 550W 8-Speed Motor, w/ Mixing Attachments

Brand: Kitchen
Deco Chef 5.5 QT Kitchen Stand Mixer, 550W 8-Speed Motor, w/ Mixing Attachments

Catalog #: DGSTMIX01WHT
MFG Part #: STMIX01WHT
Condition: Brand new, USA Warranty

  • The perfect device for baking and cooking enthusiasts
  • Powerful 550W motor with full metal gear operation
  • 8-speed settings with pulse functionality
  • 5.5QT steel mixing bowl with splash guard
  • Includes dough hook, flat beater, wire whip



    The Deco Chef 5.5 QT Kitchen Stand Mixer is a stylish and user-friendly planetary standing mixer that is the perfect complement to the avid baker and cooking enthusiast at home - combine, mix, beat, cream, knead, and whip your favorite deserts and dinner dishes into culinary perfection!

    Featuring a powerful 550-watt motor, this standing mixer is able to power through the toughest doughs using 8-speed settings with pulse functionality. Easily blend ingredients with precision and reliability thanks to a full metal gear system.

    Mix in large quantities using the included 5.5-quart stainless steel bowl. Sturdy, easy-to-clean, and beautifully finished, mix flours, eggs, cookie, bread doughs, and more. The included clear splash guard keeps mess to a minimum.

    Tastefully designed, this countertop baking mixer features a sleek, clean design that looks amazing on any countertop. The tilting head gives you easy access to swapping out mixing accessories and adding ingredients. Rubber feet on the bottom keep the standing mixer secure on your counter.

    We include essential mixing accessories, each with their own helpful uses - dough hook, flat beater, and wire whip. These are easily detached and swapped while also easy to clean by hand using warm water. Die-cast aluminum attachments and mixing bowl should not be cleaned in a dishwasher or using strong detergents - this can cause oxidation of the components. We also include a 1-Year Limited Manufacturer Warranty.

    Product Features

    Meal Prep Made Easy

    Turn your kitchen into a baking powerhouse as you thoroughly mix, knead, and whip ingredients quickly and easily 

    Quiet Operation

    Features planetary stable mixing patterns and 8-speed settings with a pulse functionality – minimal operation with only 75dB at highest speed

    Powerful Motor

    Powers through all of your mixing and baking tasks with ease using a 550W full-copper motor and full metal gear system

    Included Accessories

    Includes 5.5-quart brushed stainless steel bowl, dough hook, flat beater, wire whip, and a transparent splash lid.

    Safe and Sturdy

    Non-slip feet provide a sturdy grip for steady operation on your countertop surface with a 10-minute auto-shutoff safety feature

     

    Product Specifications

    Power: 120V 60Hz

    Motor: 550W Full Copper Motor, Full metal gear system

    Functionality: 8-Speed Settings with Pulse Function

    Included Accessories: 5.5 QT stainless steel bowl, dough hook, flat beater, wire whip, transparent splash lid

    Weight: 14.4 lb

    Dimensions: 14.6" x  7.1" x 13.6"

     

    Instruction Manual

    Click here



    • Deco Home 5.2 L Stand MixerStainless steel bowlDough hookFlat beaterWire whipTransparent splash lid
    Terms & Conditions

    Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method referring to the table below which indicates the cheapest available shipping method for your location.

    Your address Cheapest shipping method
    Continental US Physical Addresses Standard Flat Rate Shipping Service

    Note: Usually ships free* via Fedex thus this option is not available to PO Box addresses

    Continental US PO Box Expedited Flat Rate Shipping Service

    Note: Will ship out via USPS Parcel Post

    APO / FPO Military Addresses Overnight Flat Rate Shipping Service
    Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed
    Alaska, Hawaii, Puerto Rico Overnight Flat Rate Shipping Service
    Note: Usually ships via Fedex Express, shipping time is not guaranteed

    *NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.

    Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.

    * Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

    International customers - Please note that we are not the party collecting the shipping & handling nor the import charges (duties and taxes)

  • How Long Does It Generally Take To Process An Order?
    It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
  • What Should I Do If An Item Is Missing From My Order?
    First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items.
  • Do All Of The Products You Sell Carry A Warranty?
    All merchandise is brand new, factory fresh and includes the manufacturer's USA warranty unless clearly stated otherwise. Items in Certified Refurbished condition include a 2-year extended warranty backed by All-state. Items in seller refurbished condition are backed at minimum by a 90 day warranty. Items in Used or Open-box condition sold at closeout prices are sold as-is and do not always include a warranty.
  • Can The Signature On My Package Be Waived?
    We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.
    • Return Policy
      You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.

      Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you.
    • Refunds
      Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise.
    • Exchanges
      If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
    • Defective Item
      An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
    • Damaged Items
      All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
    • International Customers
      Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping.

    • If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
    • Replacement
      We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

      To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.
    • Returning Items
      If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

      All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

      Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig.
    • Television Returns
      Buyers Remorse for TVs in Brand New condition:
      If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.

      Damages: Were here to help!
      For Common Deliveries (FedEx, UPS):
      Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686
      For Special Handling/Freight deliveries:
      Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.

      Please note damage claims will be denied for the following:
      TVs with over 60 minutes of recorded usage
      TVs that have been moved from the original delivery address

      All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.

    • International Returns
      The customer is responsible for paying for return shipping should they decide to return the product.
    • Return Exception
      Every item we sell is BRAND NEW and under manufacturer's warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty.

      Restricted products include:
      • A/V Furniture
      • Apple iPods
      • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
      • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
      • Mattresses
      • Mobile Phones
      • Opened Software
      • Personal Body Massagers
      • Opened packages of Apparel, Bedding or Linens
      • Used Cookware
      • BBQ Grills
      • Shavers
      • Special order items

    • Resellers & Bulk Orders Policy
      Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers.

    Copyright 2023 BuyDig. All Rights Reserved
    Brand: Kitchen
    Isin: IBOKOKL1HIBX

    $193.97

    • Free shipping in US
    • Arrives:

    • Free 30-Day returns

    In Stock

    Sold by , Fulfilled by IBSPOT
    Ships from USA

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    Kitchen Deco Chef 5.5 QT Kitchen Stand Mixer, 550W 8-Speed Motor, w/ Mixing Attachments

    Kitchen Deco Chef 5.5 QT Kitchen Stand Mixer, 550W 8-Speed Motor, w/ Mixing A...

    $193.97

    Deco Chef 5.5 QT Kitchen Stand Mixer, 550W 8-Speed Motor, w/ Mixing Attachments

    Catalog #: DGSTMIX01WHT
    MFG Part #: STMIX01WHT
    Condition: Brand new, USA Warranty

  • The perfect device for baking and cooking enthusiasts
  • Powerful 550W motor with full metal gear operation
  • 8-speed settings with pulse functionality
  • 5.5QT steel mixing bowl with splash guard
  • Includes dough hook, flat beater, wire whip



    The Deco Chef 5.5 QT Kitchen Stand Mixer is a stylish and user-friendly planetary standing mixer that is the perfect complement to the avid baker and cooking enthusiast at home - combine, mix, beat, cream, knead, and whip your favorite deserts and dinner dishes into culinary perfection!

    Featuring a powerful 550-watt motor, this standing mixer is able to power through the toughest doughs using 8-speed settings with pulse functionality. Easily blend ingredients with precision and reliability thanks to a full metal gear system.

    Mix in large quantities using the included 5.5-quart stainless steel bowl. Sturdy, easy-to-clean, and beautifully finished, mix flours, eggs, cookie, bread doughs, and more. The included clear splash guard keeps mess to a minimum.

    Tastefully designed, this countertop baking mixer features a sleek, clean design that looks amazing on any countertop. The tilting head gives you easy access to swapping out mixing accessories and adding ingredients. Rubber feet on the bottom keep the standing mixer secure on your counter.

    We include essential mixing accessories, each with their own helpful uses - dough hook, flat beater, and wire whip. These are easily detached and swapped while also easy to clean by hand using warm water. Die-cast aluminum attachments and mixing bowl should not be cleaned in a dishwasher or using strong detergents - this can cause oxidation of the components. We also include a 1-Year Limited Manufacturer Warranty.

    Product Features

    Meal Prep Made Easy

    Turn your kitchen into a baking powerhouse as you thoroughly mix, knead, and whip ingredients quickly and easily 

    Quiet Operation

    Features planetary stable mixing patterns and 8-speed settings with a pulse functionality – minimal operation with only 75dB at highest speed

    Powerful Motor

    Powers through all of your mixing and baking tasks with ease using a 550W full-copper motor and full metal gear system

    Included Accessories

    Includes 5.5-quart brushed stainless steel bowl, dough hook, flat beater, wire whip, and a transparent splash lid.

    Safe and Sturdy

    Non-slip feet provide a sturdy grip for steady operation on your countertop surface with a 10-minute auto-shutoff safety feature

     

    Product Specifications

    Power: 120V 60Hz

    Motor: 550W Full Copper Motor, Full metal gear system

    Functionality: 8-Speed Settings with Pulse Function

    Included Accessories: 5.5 QT stainless steel bowl, dough hook, flat beater, wire whip, transparent splash lid

    Weight: 14.4 lb

    Dimensions: 14.6" x  7.1" x 13.6"

     

    Instruction Manual

    Click here



    • Deco Home 5.2 L Stand MixerStainless steel bowlDough hookFlat beaterWire whipTransparent splash lid
    Terms & Conditions

    Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method referring to the table below which indicates the cheapest available shipping method for your location.

    Your address Cheapest shipping method
    Continental US Physical Addresses Standard Flat Rate Shipping Service

    Note: Usually ships free* via Fedex thus this option is not available to PO Box addresses

    Continental US PO Box Expedited Flat Rate Shipping Service

    Note: Will ship out via USPS Parcel Post

    APO / FPO Military Addresses Overnight Flat Rate Shipping Service
    Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed
    Alaska, Hawaii, Puerto Rico Overnight Flat Rate Shipping Service
    Note: Usually ships via Fedex Express, shipping time is not guaranteed

    *NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.

    Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.

    * Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

    International customers - Please note that we are not the party collecting the shipping & handling nor the import charges (duties and taxes)

  • How Long Does It Generally Take To Process An Order?
    It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
  • What Should I Do If An Item Is Missing From My Order?
    First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items.
  • Do All Of The Products You Sell Carry A Warranty?
    All merchandise is brand new, factory fresh and includes the manufacturer's USA warranty unless clearly stated otherwise. Items in Certified Refurbished condition include a 2-year extended warranty backed by All-state. Items in seller refurbished condition are backed at minimum by a 90 day warranty. Items in Used or Open-box condition sold at closeout prices are sold as-is and do not always include a warranty.
  • Can The Signature On My Package Be Waived?
    We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.
    • Return Policy
      You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.

      Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you.
    • Refunds
      Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise.
    • Exchanges
      If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
    • Defective Item
      An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
    • Damaged Items
      All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
    • International Customers
      Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping.

    • If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
    • Replacement
      We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

      To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.
    • Returning Items
      If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

      All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

      Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig.
    • Television Returns
      Buyers Remorse for TVs in Brand New condition:
      If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.

      Damages: Were here to help!
      For Common Deliveries (FedEx, UPS):
      Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686
      For Special Handling/Freight deliveries:
      Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.

      Please note damage claims will be denied for the following:
      TVs with over 60 minutes of recorded usage
      TVs that have been moved from the original delivery address

      All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.

    • International Returns
      The customer is responsible for paying for return shipping should they decide to return the product.
    • Return Exception
      Every item we sell is BRAND NEW and under manufacturer's warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty.

      Restricted products include:
      • A/V Furniture
      • Apple iPods
      • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
      • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
      • Mattresses
      • Mobile Phones
      • Opened Software
      • Personal Body Massagers
      • Opened packages of Apparel, Bedding or Linens
      • Used Cookware
      • BBQ Grills
      • Shavers
      • Special order items

    • Resellers & Bulk Orders Policy
      Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers.

    Copyright 2023 BuyDig. All Rights Reserved
    • Custom Bundle: No
    • Item Depth: 7.1 in
    • Components Included: Lid
    • Manufacturer Warranty: 1 Year
    • Voltage: 120 V
    • UPC: 840133931419
    • Appliance Capabilities: Whip, Beat
    • Power Source: Electric
    • Color: White
    • MPN: STMIX01WHT
    • Material: Stainless Steel
    • Appliance Uses: Whipped Cream, Dough
    • Number of Speeds: 8
    • Brand: Kitchen
    • Type: Kitchen Stand Mixer
    • Capacity: 5.5 qt
    • Item Height: 12.7 cm
    • Model: STMIX01WHT
    • Features: Easy Clean
    • Item Weight: 6.53 kg
    • Power: 550 W
    • Number of Settings/Programs: 8

     

    Processing Time

    • We process and ship orders Monday through Friday, excluding holidays.
    • Most orders are processed within 1–3 business days, depending on product availability.
    • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

    Shipping Coverage

    We currently ship to addresses within the United States only.

    Products may ship from:

    • Our U.S. warehouses, or
    • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

    Each product page clearly displays the “Ships From” location before checkout.


    Shipping Methods & Estimated Delivery

     

    Shipping Method Estimated Delivery Cost
    Free Shipping (US) 5–10 business days Free, available on eligible items
    Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
    Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
    Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

    Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

    Free Shipping

    We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


    Carriers

    We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


    Import Duties & Taxes

    All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


    Tracking & Notifications

    Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

    You can track your shipment anytime using the Track Your Order page on our website.


    Order Changes & Cancellations

    If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

    Contact: support@ibspot.com


    Item Not Received

    If your tracking number shows “Delivered” but you haven’t received your package:

    1. Check with your local USPS or UPS office.
    2. Confirm that the shipping address provided was correct.
    3. If the issue remains unresolved, contact support@ibspot.com for assistance.

    Damaged or Lost Parcels

    If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


    Customer Support

    For any questions about shipping, tracking, or delivery, our customer support team is here to help.

    Email: support@ibspot.com

    We’re always happy to help.

    Please read our policy carefully before making a purchase.
    We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


    Order Cancellation Policy

    Customers may request to cancel an order before it has been shipped.
    Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

    How to Request a Cancellation

    You can contact us through:

    Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


    Return Policy

    We accept returns for most items within 30 days of delivery for a full refund.

    To be eligible for a return:

    • The item must be unused, in the same condition as received, and in its original packaging.

    • A tracking number must be provided to confirm the return shipment.

    Non-Returnable Items

    Certain products cannot be returned, including:

    • Perishable goods (for example, food, flowers, newspapers, magazines)

    • Intimate or sanitary goods

    • Hazardous materials or flammable liquids/gases

    • Gift cards

    • Downloadable software

    • Some health and personal care items

    Partial Refunds (If Applicable)

    Partial refunds may be granted in specific situations, such as:

    • Books with obvious signs of use

    • Opened CDs, DVDs, software, or vinyl records

    • Items not in their original condition, damaged, or missing parts not due to our error

    • Items returned more than 30 days after delivery


    How to Return an Item

    To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
    Our team will provide you with return instructions and a prepaid return label.


    Shipping Cost for Returns

    Please contact us before returning any item.
    We will provide a free return shipping label.

    If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

    For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee that we will receive your returned item if shipped independently.


    Refund Processing

    Once your return is received and inspected:

    • In-store returns are refunded to the original form of payment or issued as a gift card.

    • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

    Please allow:

    • 5–7 business days for the return to reach our Returns Center.

    • An additional 3–10 business days for your bank to post the refund to your account.


    Damages, Issues & Claims

    Please inspect your order immediately upon receipt.
    If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
    We’ll evaluate the issue promptly and make it right.

    Product Claims

    Before purchasing, please review product details carefully.
    If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


    Exchanges

    We do not process direct exchanges.
    The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


    Return Address

    IBSPOT Return Center
    15 Sawmill Ln
    Dover Plains, NY 12522
    United States


    Customer Support

    Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

    Email: support@ibspot.com
    Contact Form: Contact Us page

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