KERASTASE Specifique Potetnialiste Universal Defense Serum for Unbalanced Scalps
KERASTASE Specifique Potetnialiste Universal Defense Serum for Unbalanced Scalps
KERASTASE Specifique Potetnialiste Universal Defense Serum for Unbalanced Scalps
KERASTASE SPECIFIQUE POTENTIALISTE
Universal Defense Serum for Unbalanced Scalps
Size: 90ml / 3.04fl.oz
Kerastase Specifique Potentialiste Serum is designed for unbalanced scalps that tend to be dry, sensitive, or oily to defend against discomfort and uncomfortable feeling. It may also be used on normal scalps to reinforce and maintain the scalp barrier and to create the ideal environment for hair that is stronger, healthier, and more gorgeous. Microbiome Science lies at the heart of the Kerastase Potentialiste Serum, which is crucial for human development, immunity, and nutrition. When the microbiota is balanced, the scalp defends and cures itself, making it your constant companion in pursuing a healthier scalp. The proprietary Microbiome research enabled the development of a flawless, fast-absorbing gel-texture serum with two key ingredients: Bifidus Prebiotics Fractions, which nourishes & cares for the scalp's good bacteria to maintain a strong barrier, and Vitamin C that neutralizes the effect of daily aggressors, which can lead to an imbalance in the scalp. Kerastase Potentialiste Serum protects the scalp microbiome from daily external stressors, which are a natural part of your very own ecosystem of living bacteria. This lightweight formula creates a well-kept, hydrated, and cooling sensation on the scalp that is reported by 73% of users. Hair feels airy, and the scalp feels chilled and stimulated with the long-lasting fragrance of Kerastase Potentialiste Serum.
Features:
- Recommended for normal, dry, sensitive or oily scalps
- Protects scalp & hair at the roots against oxidation
- Preserves the protective scalp barrier against external damage
- Leaves scalp invigorated and refreshed
- 98% of people felt their scalp is more comfortable
- 90% of people felt the sensation of a dry scalp reduced
- 78% of people felt a stimulated & revitalized scalp
- Cruelty-free/No Animal Testing
10% Bifidus Prebiotic: Nourishes & cares for scalp good bacteria to maintain strong & protected scalp.
1% Vitamin-C Derivative: Neutralizes the effect of daily oxidative aggressors.
Usage:
Apply 3 doses on dry or towel-dried scalp, section by section. 1 dose = 1 pipette until the mark. Do not rinse. Use once daily (in the morning or before going to bed) during a 3 weeks period.
In case of contact with eyes, rinse them immediately and thoroughly. Due to ingredients, the serum may turn yellow but this does not affect its performance or quality. It can be kept in your fridge. Do not ingest. Keep out of reach of children without supervision.
PAYMENT OPTIONS
Payment is required upon checking out through the cart within 7 days. We accept payments via:
- PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank account.
DOMESTIC SHIPPING
We take great care packaging every item to ensure safe shipment to you. We do offer free shipping on many of our items. If there is a shipping charge for selected products, it will be calculated based on the package's overall weight and the buyer's location. Once your order has been processed, and we have received cleared payment, your item will be dispatched as follows:
- Orders placed Monday - Friday by 2:00 PM (CT) will ship the same day.
- Orders placed on Saturday by 8:00 AM (CT) will ship the same day.
- Orders placed on Sundays or Federal Holidays will ship the next business day by 2:00 PM (CT)
We use USPS, FedEx, or UPS to deliver our orders and provide Standard, Expedited, and Express shipping options.
INTERNATIONAL SHIPPING
We take great care packaging every item to ensure safe shipment to you. We do offer free shipping on many of our items. If there is a shipping charge for selected products, it will be calculated based on the package's overall weight and the buyer's location. Once your order has been processed, and we have received cleared payment, your item will be dispatched as follows:
- Orders placed Monday - Friday by 2:00 PM (CT) will ship the same day.
- Orders placed on Saturday by 8:00 AM (CT) will ship the same day.
- Orders placed on Sundays or Federal Holidays will ship the next business day by 2:00 PM (CT)
We use USPS or Aramex to deliver our orders and provide Standard, Expedited, and Express shipping options.
NOTE:
- BUYER IS RESPONSIBLE FOR ALL ASSOCIATED SHIPPING COSTS FOR UNDELIVERED OR UNCLAIMED PACKAGES
- ESTIMATED DELIVERY TIMES MAY CHANGE DUE TO INTERNATIONAL CUSTOMS
- WE CAN NOT BE RESPONSIBLE FOR DELAYS IN FOREIGN CUSTOMS
RETURNS & EXCHANGES
Returns/Exchanges:
We hope you will enjoy your purchase, but if you change your mind, you can return the merchandise within 30 days of receiving date. Please note that a restocking fee of up to 20% may apply to your credit.
A refund will be given as Money Back.
The product must be received in new, unused condition. To begin your return or exchange, please follow the instructions provided.
For sanitary health concerns, we cannot accept the returns of products that have been used or opened.
Damaged Shipments:
If items you received were damaged during transit, you should contact our Customer Service within 48 hours of the confirmed delivery date. Please note that you will be provided with a printable return label and will not be charged a restocking fee.
Unclaimed Packages:
Packages that were sent to the customer and returned to us by the shipping carrier for reasons such as: "Incorrect Shipping Address," "Unclaimed," or "No Authorized Recipient Available" will be refunded to the customer. The original shipping rate we paid to the carrier will be deducted from the refund.
How To Return:
Please submit your return request on eBay if possible, and re-use your original shipping box and packing materials to secure the item(s)
- Complete the return form provided by eBay
- If possible, re-use your original shipping box and packing materials to secure the item(s)
Helpful Links
More Items!
| Brand: | Kérastase |
|---|---|
| Isin: | IKXWKINWQ0BM |
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KERASTASE SPECIFIQUE POTENTIALISTE
Universal Defense Serum for Unbalanced Scalps
Size: 90ml / 3.04fl.oz
Kerastase Specifique Potentialiste Serum is designed for unbalanced scalps that tend to be dry, sensitive, or oily to defend against discomfort and uncomfortable feeling. It may also be used on normal scalps to reinforce and maintain the scalp barrier and to create the ideal environment for hair that is stronger, healthier, and more gorgeous. Microbiome Science lies at the heart of the Kerastase Potentialiste Serum, which is crucial for human development, immunity, and nutrition. When the microbiota is balanced, the scalp defends and cures itself, making it your constant companion in pursuing a healthier scalp. The proprietary Microbiome research enabled the development of a flawless, fast-absorbing gel-texture serum with two key ingredients: Bifidus Prebiotics Fractions, which nourishes & cares for the scalp's good bacteria to maintain a strong barrier, and Vitamin C that neutralizes the effect of daily aggressors, which can lead to an imbalance in the scalp. Kerastase Potentialiste Serum protects the scalp microbiome from daily external stressors, which are a natural part of your very own ecosystem of living bacteria. This lightweight formula creates a well-kept, hydrated, and cooling sensation on the scalp that is reported by 73% of users. Hair feels airy, and the scalp feels chilled and stimulated with the long-lasting fragrance of Kerastase Potentialiste Serum.
Features:
- Recommended for normal, dry, sensitive or oily scalps
- Protects scalp & hair at the roots against oxidation
- Preserves the protective scalp barrier against external damage
- Leaves scalp invigorated and refreshed
- 98% of people felt their scalp is more comfortable
- 90% of people felt the sensation of a dry scalp reduced
- 78% of people felt a stimulated & revitalized scalp
- Cruelty-free/No Animal Testing
10% Bifidus Prebiotic: Nourishes & cares for scalp good bacteria to maintain strong & protected scalp.
1% Vitamin-C Derivative: Neutralizes the effect of daily oxidative aggressors.
Usage:
Apply 3 doses on dry or towel-dried scalp, section by section. 1 dose = 1 pipette until the mark. Do not rinse. Use once daily (in the morning or before going to bed) during a 3 weeks period.
In case of contact with eyes, rinse them immediately and thoroughly. Due to ingredients, the serum may turn yellow but this does not affect its performance or quality. It can be kept in your fridge. Do not ingest. Keep out of reach of children without supervision.
PAYMENT OPTIONS
Payment is required upon checking out through the cart within 7 days. We accept payments via:
- PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank account.
DOMESTIC SHIPPING
We take great care packaging every item to ensure safe shipment to you. We do offer free shipping on many of our items. If there is a shipping charge for selected products, it will be calculated based on the package's overall weight and the buyer's location. Once your order has been processed, and we have received cleared payment, your item will be dispatched as follows:
- Orders placed Monday - Friday by 2:00 PM (CT) will ship the same day.
- Orders placed on Saturday by 8:00 AM (CT) will ship the same day.
- Orders placed on Sundays or Federal Holidays will ship the next business day by 2:00 PM (CT)
We use USPS, FedEx, or UPS to deliver our orders and provide Standard, Expedited, and Express shipping options.
INTERNATIONAL SHIPPING
We take great care packaging every item to ensure safe shipment to you. We do offer free shipping on many of our items. If there is a shipping charge for selected products, it will be calculated based on the package's overall weight and the buyer's location. Once your order has been processed, and we have received cleared payment, your item will be dispatched as follows:
- Orders placed Monday - Friday by 2:00 PM (CT) will ship the same day.
- Orders placed on Saturday by 8:00 AM (CT) will ship the same day.
- Orders placed on Sundays or Federal Holidays will ship the next business day by 2:00 PM (CT)
We use USPS or Aramex to deliver our orders and provide Standard, Expedited, and Express shipping options.
NOTE:
- BUYER IS RESPONSIBLE FOR ALL ASSOCIATED SHIPPING COSTS FOR UNDELIVERED OR UNCLAIMED PACKAGES
- ESTIMATED DELIVERY TIMES MAY CHANGE DUE TO INTERNATIONAL CUSTOMS
- WE CAN NOT BE RESPONSIBLE FOR DELAYS IN FOREIGN CUSTOMS
RETURNS & EXCHANGES
Returns/Exchanges:
We hope you will enjoy your purchase, but if you change your mind, you can return the merchandise within 30 days of receiving date. Please note that a restocking fee of up to 20% may apply to your credit.
A refund will be given as Money Back.
The product must be received in new, unused condition. To begin your return or exchange, please follow the instructions provided.
For sanitary health concerns, we cannot accept the returns of products that have been used or opened.
Damaged Shipments:
If items you received were damaged during transit, you should contact our Customer Service within 48 hours of the confirmed delivery date. Please note that you will be provided with a printable return label and will not be charged a restocking fee.
Unclaimed Packages:
Packages that were sent to the customer and returned to us by the shipping carrier for reasons such as: "Incorrect Shipping Address," "Unclaimed," or "No Authorized Recipient Available" will be refunded to the customer. The original shipping rate we paid to the carrier will be deducted from the refund.
How To Return:
Please submit your return request on eBay if possible, and re-use your original shipping box and packing materials to secure the item(s)
- Complete the return form provided by eBay
- If possible, re-use your original shipping box and packing materials to secure the item(s)
Helpful Links
More Items!
- Size: Standard Size
- Model: KERASTASE Specifique Potetnialiste
- Country/Region of Manufacture: Spain
- Department: Men, Unisex, Women
- Custom Bundle: No
- Formulation: Serum
- Styling Effect: Cooling, Moisturizing, Nourishing
- Product Line: Specifique
- Period After Opening (PAO): 12M
- Type: Scalp Treatment
- Hair Type: Oily Scalps, Dry Scalps, Sensitive Scalps, All Hair Types
- Features: Leaves scalp invigorated and refreshed, Protects scalp & hair against oxidation, Preserves the protective scalp barrier, Cruelty-Free/No Animal Testing
- Active Ingredients: 10% Bifidus Prebiotic, 1% Vitamin-C Derivative
- Volume: 3.04 fl oz
- Ingredients: 10% Bifidus Prebiotic, 1% Vitamin-C Derivative
- Brand: Kérastase
- Scent: Refreshing
- UPC: 3474636954704
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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