【4GB ROM & 32/64/128GB ROM】
The Android 13.0 TV Box exhibits remarkable performance capabilities, furnished with 16/32/64/128 GB of ROM. This not only guarantees a seamless and fluid operation of the system but also facilitates a higher running speed, completely devoid of buffering issues or system crashes. It offers ample storage capacity for various applications, games, and other data. Moreover, the option to expand the storage through the Micro-SD card slot ensures that you will never encounter a shortage of storage space, providing you with a worry-free and extensive storage solution.

• The T95 W Smart TV Box, which is equipped with the Android 13.0 OS, presents you with an upgraded operating system in contrast to Android 12.0. You can relish the merits of a more rapid and stable system, enhanced software compatibility, as well as a refined user interface and experience. With the T95 W Android 13.0 TV Box, you are able to encounter superior games, applications and, in general, a comprehensively improved performance.

• The Android 13.0 TV Box features the potent Quad-Core Cortex-A53 CPU Chip RK3528, guaranteeing seamless and delay-free operation.Its 128 GB ROM offers plenty of room for apps and data. The storage can be further expanded up to 64 GB (*sans SD card) to ensure enough space for downloading and playing high-definition videos and games.

• With this Android TV Box, you can stream a wide variety of content, including videos, music, games and documents, onto your TV screen easily and without complicated cable installation. Through the connection, you can achieve screen interactions on multiple devices and thus enhance your user experience to a higher level.

Note: Our TV box can support a 8 resolution.However, if you want to achieve a 4K resolution, your TV must also support a 4K resolution, and the video you play must be of 4K quality.

• With this Android TV Box, you can stream a wide variety of content, including videos, music, games and documents, onto your TV screen easily and without complicated cable installation. Through the connection, you can achieve screen interactions on multiple devices and thus enhance your user experience to a higher level.

  
  

• The TV box running on Android 13.0 supports 2.4G/5G WiFi 6 and BT 5.0, making it more convenient to use a mini keyboard and headphones. With WiFi 6, you can enjoy up to 12 concurrent data streams in the 2.4GHz and 5GHz bands, compared to the 8 streams of WiFi 5 in a dual-band configuration. Use the app and watch movies. Just plug the network cable into the corresponding socket and you're ready to go.

Answer: Wenn es in einigen von ihnen passiert ist, kann es das Problem für die Videoqualität, ist es nicht auf die Box abhängen, können Sie versuchen, die Auflösung auf max (1080P oder mehr), dann prüfen, ob es gut funktioniert.Oder Sie können es in anderen app.If it happened in some of them, it may be the problem for the video quality, it is not depend on the box, you can try to set the resolution to max (1080P or more), then check if it works well.Or you can set it in other app.
1.If it happens in the all videos, here is the step:
A.If you have another HDMI cable, could you please try with another HDMI cable?
B.Connect the TV with the TV box via Av-Out cable properly (there are different color port. Please check and put properly), or you can choose to use the HDMI cable to connect it too.
C.If the problem is still there, please try to restore the factory settings as below:
Press Setting - Backup & Reset ---- Reset Factory Data ----- Reset TV Box ---- Clear All .
D.Set the resolution of TV box to 1080P, here is the step:
Setting--Display--Turn off automatic resolution--Set resolution to 1080P.

Question: Problems with WiFi setting or connection?

【1GB RAM 8GB ROM & 2 GB RAM 16 GB ROM】
The TV box enables a quick start for your apps and games and supports a faster and more stable operation.The X96Q TV box is easy to operate, and users can easily download or uninstall the desired applications.

• Advanced TV Box with Android 10.0 Operating System: Thanks to the latest Android 10.0 operating system, the X96Q TV Box provides you with a smooth and stable user experience as well as easy operation of various smart box apps and games. It also supports 2.4G Wi-Fi and ensures a stronger and more stable Wi-Fi signal and a more stable network environment.

• The advanced X96Q TV Box supports the advanced Miracast, DLNA and Airplay functions with high efficiency and reliability. These outstanding functions enable you to easily and quickly establish a stable connection to other compatible devices and thus share media content such as videos, photos or music without any trouble.

• The X96Q Android TV box supports the decoding and playback of almost all common audio and video formats, and you can enjoy 4K ultra-high-definition videos. Whether you use it to play thousands of Android games or watch the movies you want to see, you can enjoy the best visual feast at home with it.

Note: Our TV box can support 4K resolution. However, if you want to achieve a 4K resolution, your TV must also support 4K resolution, and the video you play must be of 4K quality.

• The new H.265 technology employs advanced techniques to improve the balance among bitstream, encoding quality, latency and algorithm complexity for optimal settings. As a result, the Android TV box loads faster, can play more HD videos and also has anti-shake functions.

• You will receive the following items: One X96Q TV box, one remote control, one HDMI cable, one user manual, one German power adapter, as well as our professional after-sales team. Should you have any questions or concerns, please contact our team. We will provide you with experienced professionals who will strive to solve your problems.

Answer:

Our QC team has tested the product in detail before we shipped it, so I believe we can solve the problem together. In this situation, please try the following:

Answer: 

If it has happened in some of them, it might be the problem regarding the video quality. It doesn't depend on the box. You can try setting the resolution to the maximum (1080P or higher), and then check whether it works well. Or you can try it in other apps.If it happens to all the videos, here are the steps: