Return Policy

You may return merchandise purchased from Zbeem for a refund or a replacement, provided that the procedures and requirements stated herein are followed. All product returns require a return merchandise authorization number (RMA). Please contact us through Ebay messaging system to request a RMA. A RMA request must be received within 14 calendar days from the date of confirmed delivery; it will be valid for 14 calendar days after it is issued. The RMA number must be clearly marked on the shipping label.

The RMA number or any other inscriptions must not be written or printed on the product box or packaging. If any of these conditions are not followed we reserve the right to return the item collect, or assess a restocking fee.

Please note: Refusing delivery is not an approved method for a return, in line with Ebay policies. Shipping cost (to and from buyer) will be charged for any refused shipping delivery.

All returned merchandise must be in NEW condition, and must include the intact original factory package (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. Items that are damaged (including damaged packaging), missing parts, not in the original condition, or have obvious signs of use may be assessed a restocking fee of up to 50%.

Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Zbeem Return Policy. Products that are returned to Zbeem with a missing, damaged or altered serial number will be refused RMA service and returned to you collect.

Return Shipipng

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is DOA (Defective on arrival), we will certainly replace the item with a new one, and we will issue a prepaid return label for the product. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. DOA claims will not be accepted outside of 30 days from confirmed delivery.

Exchanges

If you purchased a product from Zbeem that you wish to exchange for an alternative item, you can return the item for a refund and simply place a new order for the item you desire. Alternatively, you can wait until the return is processed and receive credit toward a new order at Zbeem.com or through our Customer Service on eBay.

Refunds

Refunds are applied to your Paypal account 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge (if any).

Warranty Policies

All New items we sell are covered by the manufacturer's warranty. For most items the warranty will be handled by us. Please note: We do not offer any warranty, expressed or implied. All warranties are provided by the product manufacturer. We provide the courtesy service of facilitating your claim with the manufacturer. There are procedures and limitations that are dictated by the manufacturer. We have no choice but to abide by these regulations. Exact instructions and procedures will be detailed as appropriate. We do understand that all warranty claims are accompanied by a great deal of aggravation by the customer. We therefore do our utmost to process the RMA as speedily as we can, many times on the same day.

Please take note of the fact that warranty claims (made out of the return period) require the customer to pay for shipping. Return shipping is generally free.

In standing with Zbeem’s core value of excellent customer service we will do everything we can to make the warranty process easy and fast.

All items we sell are designed for use in the USA with 110 VAC electricity. This includes items purchased through the Ebay Global Shipping Program. WE WILL NOT RECOGNIZE ANY CLAIMS FOR DOA OR WARRANTY ONCE AN ITEM LEAVES THE USA (including Canada).

Shipping

We offer free shipping on most of our listings!

Most of our orders are shipped by UPS. UPS does not deliver to PO boxes. Please make sure at the time of checkout that YOU ARE NOT USING A PO BOX. Orders that have an undeliverable address will be cancelled. You can reorder with an acceptable address.

All items must be shipped directly to your eBay address entered at the time of the order, no exceptions. Before completing your purchase, please make sure your shipping address is correct and formatted properly. We are unable to make changes to the shipping address after you have made payment. Once an order is placed it can only be cancelled not adjusted. Orders are processed quickly and once they are moved to our shipping department an order can no longer be canceled; it would have to be returned.

We will not ship to an alternative address. Shipment errors due to a bad address entered by the buyer will not be refunded for the amount of our shipping cost if returned to sender, or at all if lost or abandoned by the carrier.

We supply tracking information directly to your eBay account within 24 hours after the shipment leaves our warehouse. eBay will post an estimated shipping time as soon as shipping information is uploaded to an order. This time frame is only an estimate, not a guarantee.

Feedback

At Zbeem 5 Star customer service is our core value. We strive to do everything to ensure you have a wonderful experience shopping with Zbeem. Please take the time to email us so we can learn from you on ways to improve our service. Please remember that all issues can be resolved without leaving a negative/neutral feedback or opening a dispute.

If you have any questions, inquiries, comments, or issues with your order, email us and we guarantee your issue will be resolved. Our goal is to ensure you have a great shopping experience. We answer most messages within 24 hours Sunday through Thursday.

Customer Service

Excellent Service Is Our Goal, we strive to offer 5 Star performance in all areas of our business and want to make sure you are happy with the products and service you have received. We value every customer and will work to ensure your ultimate satisfaction.

Please remember that all issues can be resolved without leaving a negative/neutral feedback or opening a dispute.

If you have any questions, inquiries, comments, or issues with your order, email us and we guarantee your issue will be resolved. For pre-sales questions, please provide the eBay Item Number or title of the listing you are inquiring about. Our goal is to ensure you have a great shopping experience.

We answer most messages within 24 hours Sunday through Thursday.

• Do you need helping finding the right product?
• Not quite sure what is the best solution for your needs?
• Need something you don’t see here on Ebay?

Contact us your inquiries will be answered by our friendly and knowledgeable reps.

Inventory

We do our best to provide you with an accurate inventory count. However, due to the complicated nature of keeping exact inventory in multi-faceted operations, there are inevitably times when an item’s supply may be depleted. In these situations the order will need to be cancelled. You may be given the option to keep the order by calling our customer service hotline.

Due the nature of the constantly evolving technologies in the CCTV industry, sometimes an item may be EOL, or discontinued, making it impossible for us to replenish our supply. In these situations you may be offered a replacement, sometimes at a different price (lower or higher). We will happily cancel these orders if you do not want the replacement. While we do our best to ensure a frustration-free experience, we do appreciate your understanding in these circumstances.