Skip to main content

EZ Care Pump Motor w/Impeller - Version 2 (Floor Series), NC1009:02

Brand: EZ Care

Quality and affordable pool robot accessory by EZ Care

Pump Motor w/Impeller - Version 2 (Floor Series)

Replacement parts for Smartkleen NC22, PT4i,  Kleen Machine PTKM100, NC22, Nitro NC22, Nitro XL

This is not created or sold by Smartpool or Smartkleen who has their own definition of customer service and have different quality standard from ours


Basic pool robot diagnostics:

Watch this Youtube video first:

https://www.youtube.com/watch?v=hg_ABwjEiV4&feature=youtu.be

 

Disconnect everything. Nothing plugged into anything. Undo all connections to the pump, disconnect every plug-socket also. Then do all these diagnostic testing on your work bench. We call this as dry tests. No need to assemble everything and put into your pool, not until everything confirmed good.

(1)  Plug the power supply to a known-good wall outlet. Turn on, then off and check if power indicator on, then off.

(2)  Connect the floating cord to power supply. Measure the voltage output at the other end of floating cord. That is, voltage output at the white colored plug. You may need a paper clip to access the tiny holes to get contact. It should read 30V + / - 2V. Wiggle the cord a bit and also turn the swivel back and forth to make sure you get a steady voltage reading. That eliminates possible partial continuity problem or partial short circuit problem. Then turn off power supply.

(3)  Put a drop of water on the pump seal which is the rubber like collar under the impeller. That allows you to dry run the impeller up to 20 sec without damage the seal. Only connect the floating cord (white colored socket) to the pump. Turn on power supply. Impeller should spin for a few seconds (under 10 seconds) and then stop. This tell if the pump is still good. As long as impeller spins, 99% chance the pump is good. Turn off the power supply.

(4)  With the floating cord white colored plug/socket stays connected, Connect the drive motor black colored plug-socket. Now turn on the power supply. Impeller should spin and then drive motor turns within a few seconds. Which way the drive motor turns does not matter. Drive motor is good if it can turn……… Once it turns, turn off the power supply. Don't burn the drive motor seal.

(5)  If test of (3) above showed impeller does not spin? Use a car battery to feed power straight to the drive motor black colored socket. You may also need paper clip. Polarity does not matter. Drive motor will turn either to right or to left if it is good.

(6)  Now it is pretty much clear which part need to replace, or nothing wrong. Either heat shrink the socket/plug or wrap it with electrical tape before you tug it into the pump. That prevents socket/plug connection get loose or even disconnect. Bear in mind to apply sealant lubricant on every seal when you put everything back and tighten up the nuts. DO NOT over tighten the nuts. It is plastic thread, plastic nut.

 

NOTE: If the pump works and machine moves around in the pool, but only do forward a few ft, backward a few ft, then shut down? It is the chassis that need to replace. 


Brand: EZ Care
Isin: IXNWIYHDYRZP

$238.84

  • Free shipping in US
  • Arrives:

  • Free 30-Day returns

In Stock

Sold by , Fulfilled by IBSPOT
Ships from USA

IBspot Buyer Protection

Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms

supported payment methods:Visa, Mastercard, Discover, Amex, Apple Pay, Google Pay

GUARANTEED SAFE CHECKOUT

More seller options

Starting from

Compare all sellers
  • MONEY BACK GUARANTEE

    30 days money back guarantee, no additional fee charged.

  • EXCELLENT SUPPORT

    We provide 24/7 online customer support via email.

  • Fast Shipping

    One week domestic shipping. Global delivery to the US in 2 weeks.

scroll to top arrow
EZ Care Pump Motor w/Impeller - Version 2 (Floor Series), NC1009:02

EZ Care Pump Motor w/Impeller - Version 2 (Floor Series), NC1009:02

$238.84

Quality and affordable pool robot accessory by EZ Care

Pump Motor w/Impeller - Version 2 (Floor Series)

Replacement parts for Smartkleen NC22, PT4i,  Kleen Machine PTKM100, NC22, Nitro NC22, Nitro XL

This is not created or sold by Smartpool or Smartkleen who has their own definition of customer service and have different quality standard from ours


Basic pool robot diagnostics:

Watch this Youtube video first:

https://www.youtube.com/watch?v=hg_ABwjEiV4&feature=youtu.be

 

Disconnect everything. Nothing plugged into anything. Undo all connections to the pump, disconnect every plug-socket also. Then do all these diagnostic testing on your work bench. We call this as dry tests. No need to assemble everything and put into your pool, not until everything confirmed good.

(1)  Plug the power supply to a known-good wall outlet. Turn on, then off and check if power indicator on, then off.

(2)  Connect the floating cord to power supply. Measure the voltage output at the other end of floating cord. That is, voltage output at the white colored plug. You may need a paper clip to access the tiny holes to get contact. It should read 30V + / - 2V. Wiggle the cord a bit and also turn the swivel back and forth to make sure you get a steady voltage reading. That eliminates possible partial continuity problem or partial short circuit problem. Then turn off power supply.

(3)  Put a drop of water on the pump seal which is the rubber like collar under the impeller. That allows you to dry run the impeller up to 20 sec without damage the seal. Only connect the floating cord (white colored socket) to the pump. Turn on power supply. Impeller should spin for a few seconds (under 10 seconds) and then stop. This tell if the pump is still good. As long as impeller spins, 99% chance the pump is good. Turn off the power supply.

(4)  With the floating cord white colored plug/socket stays connected, Connect the drive motor black colored plug-socket. Now turn on the power supply. Impeller should spin and then drive motor turns within a few seconds. Which way the drive motor turns does not matter. Drive motor is good if it can turn……… Once it turns, turn off the power supply. Don't burn the drive motor seal.

(5)  If test of (3) above showed impeller does not spin? Use a car battery to feed power straight to the drive motor black colored socket. You may also need paper clip. Polarity does not matter. Drive motor will turn either to right or to left if it is good.

(6)  Now it is pretty much clear which part need to replace, or nothing wrong. Either heat shrink the socket/plug or wrap it with electrical tape before you tug it into the pump. That prevents socket/plug connection get loose or even disconnect. Bear in mind to apply sealant lubricant on every seal when you put everything back and tighten up the nuts. DO NOT over tighten the nuts. It is plastic thread, plastic nut.

 

NOTE: If the pump works and machine moves around in the pool, but only do forward a few ft, backward a few ft, then shut down? It is the chassis that need to replace. 


  • UPC: 0703624175023
  • Brand: EZ Care
  • Type: Robotic Pool Cleaner
  • Model: NC1009:02
  • MPN: NC1009, NC1009:02

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

Oops!

Sorry, it looks like some products are not available in selected quantity.

OK

Subscribe To Our Newsletter

Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.