Exo Hair Professional Ultratech Keratin Brazilian exoplastia 2X 500ML FAST SHIPS
Exo Hair Professional Ultratech Keratin Brazilian exoplastia 2X 500ML FAST SHIPS
Exo Hair Professional Ultratech Keratin Brazilian exoplastia 2X 500ML FAST SHIPS
Exo Hair Professional Ultratech Keratin Brazilian exoplastia 2X 500ML FAST SHIPS
Shipping: FedEx Priority - to USA
HAIR EXOPLASTY. 2 X 500ML
PERFECT STRAIGHTENING WITH ABSOLUTE SLEEK HAIR.
EXO IS COMPLETELY FREE OF FORMALDEHYDE AND GLUTARALDEHYDE.
- WASH HAIR, WHICH IS NATURALLY ANIONIC (NEGATIVE), WITH ACCESS SHAMPOO, WHICH IS EVEN MORE ANIONIC (NEGATIVE).
- HAIR CUTICLE IS A SEMI-PERMEABLE LAYER. KUP® PARTICLES MANAGE TO CROSS THIS BARRIER AND ENTER THE CORTEX.
- KUP® ELECTROSTATICALLY CHARGED PARTICLES ARE DRAWN AS "MAGNETS" TO THE PROTEINS IN THE CORTEX, FORMING A PROTEIN COMPLEX.30TIME REQUIRED FOR ABSORPTION OF KUP® BY HAIR FIBER.
min - RINSING: REMOVES EXCESS OF FORMULA COMPONENTS FROM HAIR, LEAVING KUP® ADHERED TO PROTEINS.
- WITH THE FLAT IRON’S HEAT, THERE IS A FUSION BETWEEN CORTEX PROTEINS AND KUP®, SEALING THE CUTICLES, PROVIDING STRAIGHT AND VERY SHINY EFFECT TO HAIR.
- RESULT:
DISCREET INCREASE ON FINAL HAIR VOLUME, MORE STRUCTURED HAIR, SEALED CUTICLES, ALL-NATURAL STRAIGHTENING.
REVOLUTION.
TRY OUT KUP®.
THE INNOVATIVE PARTICLE THAT BRINGS A NEW ERA IN HAIR CARE.
EXO’s team of researchers employed the latest technology to develop Kup®. Due to the compatibility between active ingredient and substrate, Kup® electrostatically charged peptide particles are drawn as "magnets" to the cuticle surface, penetrating deeply into the hair. Kup® crosses the cuticle, strongly fixing to the cortex, and forms a protein protection and strengthening net inside and outside hair strand.
FORMULA DEVELOPED BY DR. J. KACOWICZ
ONE OF THE MOST RECOGNIZED AND CREATIVE RESEARCHERS IN THE WORLD IN THE COSMETICS AREA.
How To Use:
1 - WASHING AND PREPARATION
WASH HAIR WITH EXO ACCESS SHAMPOO AS MANY TIMES AS NECESSARY TO FULLY REMOVE ALL RESIDUE, KEEPING THE PRODUCT ON HAIR FOR 3 MINUTES ON THE LAST APPLICATION. RINSE WITH ABUNDANT WATER WITHOUT LEAVING ANY SHAMPOO LEFT. REMOVE MOISTURE COMPLETELY WITH THE AID OF A BLOW-DRYER.
2 - APPLICATION OF ACTIVE INGREDIENT
AFTER SEPARATING HAIR INTO FOUR SECTIONS, APPLY EXO ULTRATECH KERATIN LOCK BY LOCK, AT HALF A CENTIMETER FROM THE SCALP, FROM ROOTS TO ENDS. GENTLY RUN A FINE-TOOTH COMB THROUGH HAIR TO DISTRIBUTE THE PRODUCT EVENLY.
3 - TIME FOR A BREAK
LEAVE THE PRODUCT ON HAIR FOR 30 MINUTES
4 - RINSE
AFTER 30 MINUTES, RINSE HAIR WITH ONLY WARM OR COLD WATER UNTIL PRODUCT IS FULLY REMOVED. DRY IT COMPLETELY. IMPORTANT: IN CASE OF MORE REBEL HAIR, IT’S POSSIBLE TO BLOW-DRY IT TO BETTER ALIGN THE STRANDS AND FACILITATE THE NEXT STEP.
5 - THERMAL ACTIVATION
USE A FLAT IRON ON COMPLETELY DRY, SLIGHTLY PULLED AND PERFECTLY ALIGNED THIN STRANDS, AT A TEMPERATURE OF 190 TO 230°C FOR AT LEAST 12 TIMES OR MORE, SLOWLY, ACHIEVING PERFECT HAIR ALIGNMENT AND INTENSE SHINE (NOTE: AVOID TEMPERATURES ABOVE 190°C IN BLOND, RED OR LIGHT HAIR). THERE IS NO NEED TO WASH HAIR IMMEDIATELY. WAITING FROM 24 TO 48 HOURS BEFORE WASHING IT HELPS IN POLYMERIZATION OF KUP’S® PARTICLES. IT IS TOTALLY RECOMMENDED TO USE THE EXOTRAT LINE, IN ORDER TO OPTIMIZE THE FANTASTIC RESULTS OBTAINED WITH EXO ULTRATECH KERATIN.
FREQUENTLY ASKED QUESTIONS
When can I wash my hair after the procedure with EXO ULTRATECH KERATIN?
There is no impediment to wash your hair immediately after this procedure. However, we suggest that you avoid washing it for 48 hours for better fixation of KUP® to the hair cortex.
Can I tie my hair immediately after procedure with EXO ULTRATECH KERATIN?
Yes, as long as the hair is dry, you can tie it normally. It is not recommended, in any hair type, to tie it while wet, as it is not healthy for the strands.
What makes EXO ULTRATECH KERATIN the best choice among other products on the market?
EXO ULTRATECH KERATIN was developed by a multidisciplinary team of chemists and doctors, assisted by highly qualified hairdressers. All formulations were designed mainly to make procedures safe and effective, always seeking the reproducibility of results.
What is the active ingredient in EXO ULTRATECH KERATIN?
KUP® is a peptide derived from collagen. This molecule undergoes a particle-formation process (millionth-part of a millimeter particles) and is electrostatically positively charged (cationic). In short, it’s a tiny molecule that, due to being electrostatically positive, crosses the cuticle and restructures the cortex. It gives a straight effect after the use of a flat iron for thermal activation.
How does KUP® act?
KUP’s® molecules cross the cuticle barrier, penetrating the cortex. They bind naturally to strand’s protein structures and form a polymeric network that restructures hair strand and natural hair mass lost by everyday chemical procedures and by the action of time. After the thermal activation with a flat iron, the hair will take the form desired by the professional.
What is the main advantage of using this technology instead of others on the market?
EXO ULTRATECH KERATIN allows you to remove product excess from hair before using the flat iron. Therefore, the client does not need to wash the hair immediately after the application, leaving it loose and odorless. Also, it significantly minimizes the chance of any hue change.
Is EXO ULTRATECH KERATIN Chemical Relaxing? Is it Keratin Procedure? How does it work?
No. EXO ULTRATECH KERATIN is not chemical relaxing, as it doesn’t break the hair’s sulfur bridges and doesn’t require neutralization. Neither does it waterproof the hair as Keratin Procedures with Formaldehyde do. The straight effect is given by the action of the flat iron’s thermal activation on KUP’s® restructuring molecules. It is a capillary reconstruction that molds hair according to the professional’s choice.
Does EXO ULTRATECH KERATIN neutralize a relaxation procedure?
No. EXO ULTRATECH KERATIN is compatible with all kinds of relaxation procedures. It can even be used shortly after any relaxation process, as long as it is completely neutralized. In these cases, you can apply EXO ULTRATECH KERATIN immediately after the neutralization, without the need to wash with Access Shampoo.
Can EXO ULTRATECH KERATIN be applied in chemically processed or dyed hair?
Yes. EXO ULTRATECH KERATIN is compatible with all kinds of previous procedures, such as guanidine, ammonium thioglycolate, soda, etc. It can also be used on dyed hair with oxidation or deposit dyes, colorful strands, highlights, and even on hair with no previous procedures (virgin hair). We always recommend a strand test before the procedure so that the client visualizes the result he/she will experience on the entire hair.
Can EXO ULTRATECH KERATIN be applied on relaxed, permed hair or after Keratin Procedures?
Yes. EXO ULTRATECH KERATIN can be used after any previous chemical procedures.
For how long does EXO ULTRATECH KERATIN leave hair straight, soft and cared?
For an optimal use of this technology, we suggest that the professional observe carefully some technical application details that will positively influence the result:
Application technique: the technique must be followed correctly by the professional so that effect and durability are satisfactory.
Unique hair type: virgin, thicker and wavy hair are typically the hardest to straighten and may have a lower durability on first application. On the second application, the effect tends to be similar to easier hair. In chemically processed hair or with colorful strands and oxidation dyes, the results last longer;
Maintenance at home: it is essential to use a line of products at home compatible with EXO. We recommend Exotrat, because it nourishes the hair and mantains the straight effect for a longer period;
Washing frequency: as in any other type of hair straightening, constant washing can influence the duration of the effect. As customers with oily hair wash hair more frequently, it tends to have a shorter durability than in cases of dry hair, which is washed less often;
Weather conditions: in places with drier weather and less brackish water, durability tends to be longer, as in any other type of hair straightening.
How long is the procedure?
On average from 2 to 3 hours, depending on the length, volume and hair type.
Does EXO ULTRATECH KERATIN change hair color?
On bleached hair or with oxidative dyes, it is not recommended to exceed the temperature of 200ºC (390ºF), in order to avoid or minimize hue changes. We recommend performing a temperature strand test, starting at 180ºC. If there is no change, increase the temperature gradually. Use the highest temperature possible that will not cause changes in hair coloring.
Should EXO ULTRATECH KERATIN be used before or after coloring?
risk of losing any nourishment degree.
How long after the first application can I repeat the procedure with EXO ULTRATECH KERATIN?
EXO’s effect lasts on average from 3 to 4 months. However, in case of any technical problems during the application causing an unsatisfactory result, it can be reapplied immediately. In this case, always start re-application by washing with the shampoo and following the original step-by-step.
Which products can I use after procedure with EXO hair to obtain maximum durability?
To optimize the procedure outcome, we have developed Exotrat, a specific line for daily use. It is strongly recommended to use it if you want longer durability and quality in the exoplasty result.
Are the Exotrat Home maintenance products different?
Yes. Besides not having any salt in its composition, it has advanced hair-conditioning molecules. They nourish and keep the straight effect for a longer period.
On my next application of EXO ULTRATECH KERATIN, do I need to retouch only the roots?
No. As it is a hair reconstruction procedure, EXO ULTRATECH KERATIN should be applied throughout the length of the hair from roots to ends.
Can EXO ULTRATECH KERATIN be used on pregnant women?
We recommend, due to medical ethics issues, that pregnant women not perform any kind of hair straightening. Except with prior written authorization by the attending physician, once aware of the components of the formulation.
Can EXO ULTRATECH KERATIN be used on children?
It can be used on children older than 12 with the proper authorization of an adult. There is no formal contraindications to the use of EXO ULTRATECH KERATIN.
What comprises the EXO ULTRATECH KERATIN kit?
The EXO ULTRATECH KERATIN kit consists of 2 products - Access Shampoo and ULTRATECH KERATIN - in flasks of 1 L or 500 mL.
How many procedures can I perform with one EXO ULTRATECH KERATIN kit?
On average, every liter yields 18 to 20 procedures, depending on volume and hair length.
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Exo Hair Professional Ultratech Keratin Brazilian exoplastia 2X 500ML FAST SHIPS
Shipping: FedEx Priority - to USA
HAIR EXOPLASTY. 2 X 500ML
PERFECT STRAIGHTENING WITH ABSOLUTE SLEEK HAIR.
EXO IS COMPLETELY FREE OF FORMALDEHYDE AND GLUTARALDEHYDE.
- WASH HAIR, WHICH IS NATURALLY ANIONIC (NEGATIVE), WITH ACCESS SHAMPOO, WHICH IS EVEN MORE ANIONIC (NEGATIVE).
- HAIR CUTICLE IS A SEMI-PERMEABLE LAYER. KUP® PARTICLES MANAGE TO CROSS THIS BARRIER AND ENTER THE CORTEX.
- KUP® ELECTROSTATICALLY CHARGED PARTICLES ARE DRAWN AS "MAGNETS" TO THE PROTEINS IN THE CORTEX, FORMING A PROTEIN COMPLEX.30TIME REQUIRED FOR ABSORPTION OF KUP® BY HAIR FIBER.
min - RINSING: REMOVES EXCESS OF FORMULA COMPONENTS FROM HAIR, LEAVING KUP® ADHERED TO PROTEINS.
- WITH THE FLAT IRON’S HEAT, THERE IS A FUSION BETWEEN CORTEX PROTEINS AND KUP®, SEALING THE CUTICLES, PROVIDING STRAIGHT AND VERY SHINY EFFECT TO HAIR.
- RESULT:
DISCREET INCREASE ON FINAL HAIR VOLUME, MORE STRUCTURED HAIR, SEALED CUTICLES, ALL-NATURAL STRAIGHTENING.
REVOLUTION.
TRY OUT KUP®.
THE INNOVATIVE PARTICLE THAT BRINGS A NEW ERA IN HAIR CARE.
EXO’s team of researchers employed the latest technology to develop Kup®. Due to the compatibility between active ingredient and substrate, Kup® electrostatically charged peptide particles are drawn as "magnets" to the cuticle surface, penetrating deeply into the hair. Kup® crosses the cuticle, strongly fixing to the cortex, and forms a protein protection and strengthening net inside and outside hair strand.
FORMULA DEVELOPED BY DR. J. KACOWICZ
ONE OF THE MOST RECOGNIZED AND CREATIVE RESEARCHERS IN THE WORLD IN THE COSMETICS AREA.
How To Use:
1 - WASHING AND PREPARATION
WASH HAIR WITH EXO ACCESS SHAMPOO AS MANY TIMES AS NECESSARY TO FULLY REMOVE ALL RESIDUE, KEEPING THE PRODUCT ON HAIR FOR 3 MINUTES ON THE LAST APPLICATION. RINSE WITH ABUNDANT WATER WITHOUT LEAVING ANY SHAMPOO LEFT. REMOVE MOISTURE COMPLETELY WITH THE AID OF A BLOW-DRYER.
2 - APPLICATION OF ACTIVE INGREDIENT
AFTER SEPARATING HAIR INTO FOUR SECTIONS, APPLY EXO ULTRATECH KERATIN LOCK BY LOCK, AT HALF A CENTIMETER FROM THE SCALP, FROM ROOTS TO ENDS. GENTLY RUN A FINE-TOOTH COMB THROUGH HAIR TO DISTRIBUTE THE PRODUCT EVENLY.
3 - TIME FOR A BREAK
LEAVE THE PRODUCT ON HAIR FOR 30 MINUTES
4 - RINSE
AFTER 30 MINUTES, RINSE HAIR WITH ONLY WARM OR COLD WATER UNTIL PRODUCT IS FULLY REMOVED. DRY IT COMPLETELY. IMPORTANT: IN CASE OF MORE REBEL HAIR, IT’S POSSIBLE TO BLOW-DRY IT TO BETTER ALIGN THE STRANDS AND FACILITATE THE NEXT STEP.
5 - THERMAL ACTIVATION
USE A FLAT IRON ON COMPLETELY DRY, SLIGHTLY PULLED AND PERFECTLY ALIGNED THIN STRANDS, AT A TEMPERATURE OF 190 TO 230°C FOR AT LEAST 12 TIMES OR MORE, SLOWLY, ACHIEVING PERFECT HAIR ALIGNMENT AND INTENSE SHINE (NOTE: AVOID TEMPERATURES ABOVE 190°C IN BLOND, RED OR LIGHT HAIR). THERE IS NO NEED TO WASH HAIR IMMEDIATELY. WAITING FROM 24 TO 48 HOURS BEFORE WASHING IT HELPS IN POLYMERIZATION OF KUP’S® PARTICLES. IT IS TOTALLY RECOMMENDED TO USE THE EXOTRAT LINE, IN ORDER TO OPTIMIZE THE FANTASTIC RESULTS OBTAINED WITH EXO ULTRATECH KERATIN.
FREQUENTLY ASKED QUESTIONS
When can I wash my hair after the procedure with EXO ULTRATECH KERATIN?
There is no impediment to wash your hair immediately after this procedure. However, we suggest that you avoid washing it for 48 hours for better fixation of KUP® to the hair cortex.
Can I tie my hair immediately after procedure with EXO ULTRATECH KERATIN?
Yes, as long as the hair is dry, you can tie it normally. It is not recommended, in any hair type, to tie it while wet, as it is not healthy for the strands.
What makes EXO ULTRATECH KERATIN the best choice among other products on the market?
EXO ULTRATECH KERATIN was developed by a multidisciplinary team of chemists and doctors, assisted by highly qualified hairdressers. All formulations were designed mainly to make procedures safe and effective, always seeking the reproducibility of results.
What is the active ingredient in EXO ULTRATECH KERATIN?
KUP® is a peptide derived from collagen. This molecule undergoes a particle-formation process (millionth-part of a millimeter particles) and is electrostatically positively charged (cationic). In short, it’s a tiny molecule that, due to being electrostatically positive, crosses the cuticle and restructures the cortex. It gives a straight effect after the use of a flat iron for thermal activation.
How does KUP® act?
KUP’s® molecules cross the cuticle barrier, penetrating the cortex. They bind naturally to strand’s protein structures and form a polymeric network that restructures hair strand and natural hair mass lost by everyday chemical procedures and by the action of time. After the thermal activation with a flat iron, the hair will take the form desired by the professional.
What is the main advantage of using this technology instead of others on the market?
EXO ULTRATECH KERATIN allows you to remove product excess from hair before using the flat iron. Therefore, the client does not need to wash the hair immediately after the application, leaving it loose and odorless. Also, it significantly minimizes the chance of any hue change.
Is EXO ULTRATECH KERATIN Chemical Relaxing? Is it Keratin Procedure? How does it work?
No. EXO ULTRATECH KERATIN is not chemical relaxing, as it doesn’t break the hair’s sulfur bridges and doesn’t require neutralization. Neither does it waterproof the hair as Keratin Procedures with Formaldehyde do. The straight effect is given by the action of the flat iron’s thermal activation on KUP’s® restructuring molecules. It is a capillary reconstruction that molds hair according to the professional’s choice.
Does EXO ULTRATECH KERATIN neutralize a relaxation procedure?
No. EXO ULTRATECH KERATIN is compatible with all kinds of relaxation procedures. It can even be used shortly after any relaxation process, as long as it is completely neutralized. In these cases, you can apply EXO ULTRATECH KERATIN immediately after the neutralization, without the need to wash with Access Shampoo.
Can EXO ULTRATECH KERATIN be applied in chemically processed or dyed hair?
Yes. EXO ULTRATECH KERATIN is compatible with all kinds of previous procedures, such as guanidine, ammonium thioglycolate, soda, etc. It can also be used on dyed hair with oxidation or deposit dyes, colorful strands, highlights, and even on hair with no previous procedures (virgin hair). We always recommend a strand test before the procedure so that the client visualizes the result he/she will experience on the entire hair.
Can EXO ULTRATECH KERATIN be applied on relaxed, permed hair or after Keratin Procedures?
Yes. EXO ULTRATECH KERATIN can be used after any previous chemical procedures.
For how long does EXO ULTRATECH KERATIN leave hair straight, soft and cared?
For an optimal use of this technology, we suggest that the professional observe carefully some technical application details that will positively influence the result:
Application technique: the technique must be followed correctly by the professional so that effect and durability are satisfactory.
Unique hair type: virgin, thicker and wavy hair are typically the hardest to straighten and may have a lower durability on first application. On the second application, the effect tends to be similar to easier hair. In chemically processed hair or with colorful strands and oxidation dyes, the results last longer;
Maintenance at home: it is essential to use a line of products at home compatible with EXO. We recommend Exotrat, because it nourishes the hair and mantains the straight effect for a longer period;
Washing frequency: as in any other type of hair straightening, constant washing can influence the duration of the effect. As customers with oily hair wash hair more frequently, it tends to have a shorter durability than in cases of dry hair, which is washed less often;
Weather conditions: in places with drier weather and less brackish water, durability tends to be longer, as in any other type of hair straightening.
How long is the procedure?
On average from 2 to 3 hours, depending on the length, volume and hair type.
Does EXO ULTRATECH KERATIN change hair color?
On bleached hair or with oxidative dyes, it is not recommended to exceed the temperature of 200ºC (390ºF), in order to avoid or minimize hue changes. We recommend performing a temperature strand test, starting at 180ºC. If there is no change, increase the temperature gradually. Use the highest temperature possible that will not cause changes in hair coloring.
Should EXO ULTRATECH KERATIN be used before or after coloring?
risk of losing any nourishment degree.
How long after the first application can I repeat the procedure with EXO ULTRATECH KERATIN?
EXO’s effect lasts on average from 3 to 4 months. However, in case of any technical problems during the application causing an unsatisfactory result, it can be reapplied immediately. In this case, always start re-application by washing with the shampoo and following the original step-by-step.
Which products can I use after procedure with EXO hair to obtain maximum durability?
To optimize the procedure outcome, we have developed Exotrat, a specific line for daily use. It is strongly recommended to use it if you want longer durability and quality in the exoplasty result.
Are the Exotrat Home maintenance products different?
Yes. Besides not having any salt in its composition, it has advanced hair-conditioning molecules. They nourish and keep the straight effect for a longer period.
On my next application of EXO ULTRATECH KERATIN, do I need to retouch only the roots?
No. As it is a hair reconstruction procedure, EXO ULTRATECH KERATIN should be applied throughout the length of the hair from roots to ends.
Can EXO ULTRATECH KERATIN be used on pregnant women?
We recommend, due to medical ethics issues, that pregnant women not perform any kind of hair straightening. Except with prior written authorization by the attending physician, once aware of the components of the formulation.
Can EXO ULTRATECH KERATIN be used on children?
It can be used on children older than 12 with the proper authorization of an adult. There is no formal contraindications to the use of EXO ULTRATECH KERATIN.
What comprises the EXO ULTRATECH KERATIN kit?
The EXO ULTRATECH KERATIN kit consists of 2 products - Access Shampoo and ULTRATECH KERATIN - in flasks of 1 L or 500 mL.
How many procedures can I perform with one EXO ULTRATECH KERATIN kit?
On average, every liter yields 18 to 20 procedures, depending on volume and hair length.
PayPal
FedEx 3 Day Delivery - Fast International Shipping
30 Day Free Returns
- Condition: New with box
- Features: Contains Keratin, Formaldehyde-Free
- Volume: 18 fl oz
- Styling Effect: Anti-Frizz, Smoothing
- Country/Region of Manufacture: Brazil
- Hair Type: All Hair Types
- Model: Smooth Infusion
- Product Line: Professional
- Brand: Probelle
- Active Ingredients: Keratin
- Type: Keratin Treatment
Shipping Summary:
- Packages are shipped from Monday to Friday.
- The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
- We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 10 - 15 business days
Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. ibspot is not liable for any delays in international transportation or customs clearance.
Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.
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As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.
Order changes:
Please contact our customer support if the order needs to be canceled or modified.
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@ibspot.com.
Please Read Our Return & Refund Policy Carefully:
Return:
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
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- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund:
- Purchases may be returned within 30 days of the shipping date for a refund.
- Refund will be issued to your original form of payment.
- Refunds for orders purchased with IBSPOT Gift Cards and/or IBSPOT Notes will be issued as a IBSPOT Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
Refund Processing
• Returns to a IBSPOT store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims:
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: support@ibspot.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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