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Compliance Parts LMC5 MODULE with UNLOCKER - 97-04 C5 CORVETTE STEERING COLUMN LOCK BYPASS/REPAIR

Very important information: This listing is for the authentic LMC5 and Unlocker. Compliance Parts is the ONLY LMC5 manufacturer in the world. Don't be fooled by imported imitations that come with no instructions and no support. As of April, 2023, copycat modules have been listed on eBay. We can NOT provide any tech support or warranty for those unknown products not manufactured in the United States by Compliance Parts.



PLEASE NOTE: This listing includes the LMC5 Unlocker. This Unlocker is only used to unlock your steering column if your
steering wheel remains locked all the time due to a column lock system failure. Please see the important notes below for more
information. You DO NOT need the Unlocker if your steering wheel freely turns with the key out of the ignition.
If you don't need it, please see our other listing for just the LMC5 Module and save yourself a few bucks.

Note: Only 2001-2004 AUTOMATIC TRANSMISSION Domestic C5s are not susceptible to a column lock failure.

 

WHAT DOES THE LMC5 DO?

The LMC5 replaces the faulty C5 steering column lock system components with a reliable module that:

  • Can be easily installed in any 1997-2004 Corvette
  • Completely simulates a properly functioning factory column lock system, enabling normal vehicle operation
  • Prevents a column lock failure from stranding you, and also fixes the problem if it's already failed
  • Stops the Service Column Lock and Pull Key, Wait 10 Seconds messages from appearing


If you’re already familiar with the C5 steering column lock problem, the LMC5 fixes it...FOREVER!

If you have a 1997-2004 Corvette and you’ve never heard of this problem, well, read on.

 

THE PROBLEM

The 1997-2004 C5 Corvette Steering Column Lock System is part of the theft deterrent system that uses a lock motor, locking plate, relay (in 6 speed C5s), and other components to lock the steering wheel when you remove the key, so the car can’t be driven. Unfortunately, in most 97-04 Corvettes, this system can fail, resulting in Service Column Lock and/or Pull Key, Wait 10 Seconds messages, and often shutting off the fuel at 2 MPH, completely disabling your Vette. GM has recalled over 126,000 1997-2004 Corvettes for steering column lock problems. Unfortunately, these recalls didn’t fix the problem, and sometimes created entirely new ones.

The manufacturer recalls apply to the following C5 Corvettes:

1997-2004 with a manual transmission (ALL 6 speed C5 Corvettes)

1997-2000 with an automatic transmission

2001-2004 European export Corvettes with an automatic transmission

It’s hard to find anyone knowledgeable enough to reliably and inexpensively prevent or fix the column lock failure. With all of the confusion about the steering column lock failure, the multiple recalls, attempted fixes, K Harness, various modifications and bypass devices, wouldn’t it be great to have one simple, universal module that:

Can be installed in every 1997-2004 Corvette
Will prevent the column lock problem from occurring, and fix it if it has already failed
Can be easily installed in minutes without removing or modifying ANY of those other attempted fixes or devices?


THE SOLUTION

Enter the LMC5 Module. The LMC5 is the only 100% solid-state module, with NO moving parts, that completely simulates a perfectly functioning steering column lock system and is designed to fully synchronize with the Corvette's computer (BCM). The LMC5 uses zero power when the car is off, and only a few milliwatts when in continuous operation. The LMC5 is fully encapsulated to protect it from moisture and physical damage, and to help ensure a lifetime of reliable service.

Installation is easy. Using only two wrenches and a provided tool, the LMC5 installs in minutes, in the passenger side footwell, with absolutely no major disassembly of interior panels or parts! That means no dash panels to realign, no screws to lose, and no body parts to get mangled - whether yours or your Vette's!

The LMC5 doesn't just bypass parts of the column lock system. It completely disconnects ALL of the potentially faulty column lock system components connected to the BCM, and replaces them with a single, easily identified module.

The LMC5 can be installed with complete confidence:

  • In any 1997-2004 Corvette.
  • Typically in less than 20 minutes
  • By you, or virtually any mechanic on earth - using only two wrenches and a provided tool.
  • Even if your Corvette is running great, as the column lock failure can strike at any time.
  • If you see the Service Column Lock or Pull Key, Wait 10 Seconds messages.
  • If you've had ANY of the recalls done.
  • If you've had NONE of the recalls done.
  • If your C5 has ANY other column lock bypass or replacement device (without even removing any such device!).
  • If your steering column won’t unlock, and/or the fuel shuts off at 2 MPH due to a column lock system malfunction. Note: If your steering column locks, see below for more info.***


Here are some other benefits and features to keep in mind. The LMC5:

  • Requires NO removal of ANY recall modification or any other column lock replacement device
  • Requires NO diagnostics or testing of ANY column lock system components
  • Contains NO relays or other moving parts to break down
  • Connects ONLY to the BCM, and can't harm the BCM with ANY external voltages, shorts, etc
  • Requires NO removal of the driver's knee bolster
  • Makes no permanent modifications to your Corvette
  • Requires NO fuel shut-off speed reprogramming
  • Will sync to the BCM every time your Corvette is started or the key is removed
  • Can be kept in your glove box as inexpensive insurance against future column lock problems
  • Keeps working even with a low battery - avoiding low battery fuel shut-off problems
  • Is designed to withstand automotive voltage surges, spikes and other fault conditions
  • Is 100% designed and manufactured in the USA
  • Is covered by a one year transferable limited warranty
  • Is the only steering column lock repair module that your Vette will ever need!


Here’s something to think about:

Even if you've had all of the recalls done, if your steering wheel doesn't lock, or if you've had some other column lock replacement device installed, you should still get an LMC5.

Why?

Because it's very inexpensive insurance against any column lock problems stranding you down the road. Even if you don't install it right away, keep an LMC5 kit and a couple of wrenches in the glove box, and you, or virtually any mechanic on earth, can bring your Vette back to life in literally minutes! Whether a block from home, or on a road trip through the Badlands, you'll have peace of mind knowing that everything needed to fix the column lock problem is always with you. Anywhere.

The patent pending LMC5 was designed by a long time Vette lover and owner, and makes the world’s best sports car even better! Every LMC5 is fully tested before shipping. LMC5s have been operated continuously for over 10 million cycles with no failures. The LMC5 will even work perfectly while submerged under water!

Every LMC5 comes with full installation instructions with photos, to guide you through a trouble-free install.

Here's our latest install video that takes you through the complete LMC5 Module installation from start to finish!

lmc5install - YouTube

Video will open in a new window

[isdntekvideo]


IMPORTANT NOTES

IMPORTANT STEERING COLUMN LOCK INFORMATION:

If your steering wheel turns freely with the key out of the ignition, then you only need the LMC5. Please see our listing for the LMC5 only.

If your steering wheel locks when the key is out of the ignition, AND unlocks normally when you turn the key to on, AND you will install the LMC5 while it is still unlocking normally, there's an easy way to keep it unlocked in our instructions, and you only need the LMC5. Please see our listing for the LMC5 only.

If your steering wheel is stuck in the locked position, OR you plan to install the LMC5 at some future date (possibly after a column lock failure), then we strongly recommend that you get the LMC5 Module with the Unlocker. The Unlocker is used to unlock the steering wheel during the LMC5 installation.

If you are uncertain if your steering column locks, if you need the Unlocker, or if you have any difficulty unlocking your steering column, please contact us. We've never met a column we couldn't help get unlocked! Since many C5s have had the physical locking mechanism disabled by recall work, your steering column may or may not lock, and we have the LMC5 Module available both with and without the Unlocker.

If you have any questions about the LMC5, whether you need one, if it’ll work in your Vette, for a copy of the warranty, etc., please contact us before ordering.

Since the LMC5 connects directly to the Body Control Module (BCM), and ONLY to the BCM, the installation of an LMC5 will repair all of the most common steering column lock subsystem component and wiring failures. But, not even the LMC5 can repair blown fuses or certain types of major (and rare) problems, such as a bad BCM, mechanical failure of the column lock motor, etc. If you have any of these rare problems, you’ll still need the LMC5 once they’re fixed.

***If your Vette’s steering wheel locks when the key is out of the ignition, or if it remains locked all the time due to a column lock failure, you’ll need to unlock it during the LMC5 installation. The best way is using our simple LMC5 Unlocker, which is included in this listing. Since many C5s have had the column lock motor disabled by recall work, we have the LMC5 Module available both with and without the Unlocker. If your steering wheel turns freely with the key out of the ignition, you DO NOT need the Unlocker. Please see our other listing for the LMC5 Module without the Unlocker, and save yourself a few bucks.


ORDERING, SHIPPING AND OTHER STUFF

We always have plenty of LMC5 modules and LMC5 Unlockers in stock, and typically ship all orders by the next business day with FREE USPS First Class Mail with Delivery Confirmation. Orders received before noon PST, Monday through Friday, typically ship the same day. We also ship on most Saturdays. Our expedited shipping methods are USPS Priority Mail (estimated 1 -3 business days) and USPS Priority Mail Express (estimated 1 - 2 business days). We also ship via UPS and FedEx, please contact us for those shipping services. Please note that although we make every effort to ship all expedited orders the same business day, overnight services have early cut-off times, and some US locations may require an extra day for delivery. So, if we receive your order too late to meet the carrier's cut-off time, or you are in a rural area, your estimated delivery date may be increased. Please keep this in mind when selecting an expedited shipping method. Feel free to contact us with any shipping or delivery questions.

We ship most international orders via USPS Priority Mail International Small Flat Rate Box. This is the least expensive option that we've found to be reliable internationally. We can ship via first class mail international (cheaper) at the buyer's request, but depending on the destination, it may be less reliable. We also ship internationally via USPS Express Mail, GXG, UPS and FedEx. International shipping charges vary based on location. International delivery times are subject to possible customs delays. Please contact us with any questions about shipping to locations outside the US. Customs and other charges are the buyer's responsibility.

Our commitment to you doesn’t stop with the sale - it begins with it! Feel free to contact us anytime with tech support, installation, or any other product related questions. If you have ANY questions or problems after installing any of our products, please contact us and we'll always help!

If you're new to eBay or have a zero feedback score, please contact us before bidding so we can ensure that you're informed about eBay's shipping, return and feedback policies. We try very hard to resolve all customer concerns, so please contact us before leaving neutral or negative feedback, as we're happy to offer help, troubleshooting info, or a refund. We always appreciate positive feedback and respond accordingly! Thank you!
Brand: Compliance Parts
Isin: I0IJI856G5RX

$127.46

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Compliance Parts LMC5 MODULE with UNLOCKER - 97-04 C5 CORVETTE STEERING COLUMN LOCK BYPASS/REPAIR

Compliance Parts LMC5 MODULE with UNLOCKER - 97-04 C5 CORVETTE STEERING COLUM...

$127.46

Very important information: This listing is for the authentic LMC5 and Unlocker. Compliance Parts is the ONLY LMC5 manufacturer in the world. Don't be fooled by imported imitations that come with no instructions and no support. As of April, 2023, copycat modules have been listed on eBay. We can NOT provide any tech support or warranty for those unknown products not manufactured in the United States by Compliance Parts.



PLEASE NOTE: This listing includes the LMC5 Unlocker. This Unlocker is only used to unlock your steering column if your
steering wheel remains locked all the time due to a column lock system failure. Please see the important notes below for more
information. You DO NOT need the Unlocker if your steering wheel freely turns with the key out of the ignition.
If you don't need it, please see our other listing for just the LMC5 Module and save yourself a few bucks.

Note: Only 2001-2004 AUTOMATIC TRANSMISSION Domestic C5s are not susceptible to a column lock failure.

 

WHAT DOES THE LMC5 DO?

The LMC5 replaces the faulty C5 steering column lock system components with a reliable module that:

  • Can be easily installed in any 1997-2004 Corvette
  • Completely simulates a properly functioning factory column lock system, enabling normal vehicle operation
  • Prevents a column lock failure from stranding you, and also fixes the problem if it's already failed
  • Stops the Service Column Lock and Pull Key, Wait 10 Seconds messages from appearing


If you’re already familiar with the C5 steering column lock problem, the LMC5 fixes it...FOREVER!

If you have a 1997-2004 Corvette and you’ve never heard of this problem, well, read on.

 

THE PROBLEM

The 1997-2004 C5 Corvette Steering Column Lock System is part of the theft deterrent system that uses a lock motor, locking plate, relay (in 6 speed C5s), and other components to lock the steering wheel when you remove the key, so the car can’t be driven. Unfortunately, in most 97-04 Corvettes, this system can fail, resulting in Service Column Lock and/or Pull Key, Wait 10 Seconds messages, and often shutting off the fuel at 2 MPH, completely disabling your Vette. GM has recalled over 126,000 1997-2004 Corvettes for steering column lock problems. Unfortunately, these recalls didn’t fix the problem, and sometimes created entirely new ones.

The manufacturer recalls apply to the following C5 Corvettes:

1997-2004 with a manual transmission (ALL 6 speed C5 Corvettes)

1997-2000 with an automatic transmission

2001-2004 European export Corvettes with an automatic transmission

It’s hard to find anyone knowledgeable enough to reliably and inexpensively prevent or fix the column lock failure. With all of the confusion about the steering column lock failure, the multiple recalls, attempted fixes, K Harness, various modifications and bypass devices, wouldn’t it be great to have one simple, universal module that:

Can be installed in every 1997-2004 Corvette
Will prevent the column lock problem from occurring, and fix it if it has already failed
Can be easily installed in minutes without removing or modifying ANY of those other attempted fixes or devices?


THE SOLUTION

Enter the LMC5 Module. The LMC5 is the only 100% solid-state module, with NO moving parts, that completely simulates a perfectly functioning steering column lock system and is designed to fully synchronize with the Corvette's computer (BCM). The LMC5 uses zero power when the car is off, and only a few milliwatts when in continuous operation. The LMC5 is fully encapsulated to protect it from moisture and physical damage, and to help ensure a lifetime of reliable service.

Installation is easy. Using only two wrenches and a provided tool, the LMC5 installs in minutes, in the passenger side footwell, with absolutely no major disassembly of interior panels or parts! That means no dash panels to realign, no screws to lose, and no body parts to get mangled - whether yours or your Vette's!

The LMC5 doesn't just bypass parts of the column lock system. It completely disconnects ALL of the potentially faulty column lock system components connected to the BCM, and replaces them with a single, easily identified module.

The LMC5 can be installed with complete confidence:

  • In any 1997-2004 Corvette.
  • Typically in less than 20 minutes
  • By you, or virtually any mechanic on earth - using only two wrenches and a provided tool.
  • Even if your Corvette is running great, as the column lock failure can strike at any time.
  • If you see the Service Column Lock or Pull Key, Wait 10 Seconds messages.
  • If you've had ANY of the recalls done.
  • If you've had NONE of the recalls done.
  • If your C5 has ANY other column lock bypass or replacement device (without even removing any such device!).
  • If your steering column won’t unlock, and/or the fuel shuts off at 2 MPH due to a column lock system malfunction. Note: If your steering column locks, see below for more info.***


Here are some other benefits and features to keep in mind. The LMC5:

  • Requires NO removal of ANY recall modification or any other column lock replacement device
  • Requires NO diagnostics or testing of ANY column lock system components
  • Contains NO relays or other moving parts to break down
  • Connects ONLY to the BCM, and can't harm the BCM with ANY external voltages, shorts, etc
  • Requires NO removal of the driver's knee bolster
  • Makes no permanent modifications to your Corvette
  • Requires NO fuel shut-off speed reprogramming
  • Will sync to the BCM every time your Corvette is started or the key is removed
  • Can be kept in your glove box as inexpensive insurance against future column lock problems
  • Keeps working even with a low battery - avoiding low battery fuel shut-off problems
  • Is designed to withstand automotive voltage surges, spikes and other fault conditions
  • Is 100% designed and manufactured in the USA
  • Is covered by a one year transferable limited warranty
  • Is the only steering column lock repair module that your Vette will ever need!


Here’s something to think about:

Even if you've had all of the recalls done, if your steering wheel doesn't lock, or if you've had some other column lock replacement device installed, you should still get an LMC5.

Why?

Because it's very inexpensive insurance against any column lock problems stranding you down the road. Even if you don't install it right away, keep an LMC5 kit and a couple of wrenches in the glove box, and you, or virtually any mechanic on earth, can bring your Vette back to life in literally minutes! Whether a block from home, or on a road trip through the Badlands, you'll have peace of mind knowing that everything needed to fix the column lock problem is always with you. Anywhere.

The patent pending LMC5 was designed by a long time Vette lover and owner, and makes the world’s best sports car even better! Every LMC5 is fully tested before shipping. LMC5s have been operated continuously for over 10 million cycles with no failures. The LMC5 will even work perfectly while submerged under water!

Every LMC5 comes with full installation instructions with photos, to guide you through a trouble-free install.

Here's our latest install video that takes you through the complete LMC5 Module installation from start to finish!

lmc5install - YouTube

Video will open in a new window

[isdntekvideo]


IMPORTANT NOTES

IMPORTANT STEERING COLUMN LOCK INFORMATION:

If your steering wheel turns freely with the key out of the ignition, then you only need the LMC5. Please see our listing for the LMC5 only.

If your steering wheel locks when the key is out of the ignition, AND unlocks normally when you turn the key to on, AND you will install the LMC5 while it is still unlocking normally, there's an easy way to keep it unlocked in our instructions, and you only need the LMC5. Please see our listing for the LMC5 only.

If your steering wheel is stuck in the locked position, OR you plan to install the LMC5 at some future date (possibly after a column lock failure), then we strongly recommend that you get the LMC5 Module with the Unlocker. The Unlocker is used to unlock the steering wheel during the LMC5 installation.

If you are uncertain if your steering column locks, if you need the Unlocker, or if you have any difficulty unlocking your steering column, please contact us. We've never met a column we couldn't help get unlocked! Since many C5s have had the physical locking mechanism disabled by recall work, your steering column may or may not lock, and we have the LMC5 Module available both with and without the Unlocker.

If you have any questions about the LMC5, whether you need one, if it’ll work in your Vette, for a copy of the warranty, etc., please contact us before ordering.

Since the LMC5 connects directly to the Body Control Module (BCM), and ONLY to the BCM, the installation of an LMC5 will repair all of the most common steering column lock subsystem component and wiring failures. But, not even the LMC5 can repair blown fuses or certain types of major (and rare) problems, such as a bad BCM, mechanical failure of the column lock motor, etc. If you have any of these rare problems, you’ll still need the LMC5 once they’re fixed.

***If your Vette’s steering wheel locks when the key is out of the ignition, or if it remains locked all the time due to a column lock failure, you’ll need to unlock it during the LMC5 installation. The best way is using our simple LMC5 Unlocker, which is included in this listing. Since many C5s have had the column lock motor disabled by recall work, we have the LMC5 Module available both with and without the Unlocker. If your steering wheel turns freely with the key out of the ignition, you DO NOT need the Unlocker. Please see our other listing for the LMC5 Module without the Unlocker, and save yourself a few bucks.


ORDERING, SHIPPING AND OTHER STUFF

We always have plenty of LMC5 modules and LMC5 Unlockers in stock, and typically ship all orders by the next business day with FREE USPS First Class Mail with Delivery Confirmation. Orders received before noon PST, Monday through Friday, typically ship the same day. We also ship on most Saturdays. Our expedited shipping methods are USPS Priority Mail (estimated 1 -3 business days) and USPS Priority Mail Express (estimated 1 - 2 business days). We also ship via UPS and FedEx, please contact us for those shipping services. Please note that although we make every effort to ship all expedited orders the same business day, overnight services have early cut-off times, and some US locations may require an extra day for delivery. So, if we receive your order too late to meet the carrier's cut-off time, or you are in a rural area, your estimated delivery date may be increased. Please keep this in mind when selecting an expedited shipping method. Feel free to contact us with any shipping or delivery questions.

We ship most international orders via USPS Priority Mail International Small Flat Rate Box. This is the least expensive option that we've found to be reliable internationally. We can ship via first class mail international (cheaper) at the buyer's request, but depending on the destination, it may be less reliable. We also ship internationally via USPS Express Mail, GXG, UPS and FedEx. International shipping charges vary based on location. International delivery times are subject to possible customs delays. Please contact us with any questions about shipping to locations outside the US. Customs and other charges are the buyer's responsibility.

Our commitment to you doesn’t stop with the sale - it begins with it! Feel free to contact us anytime with tech support, installation, or any other product related questions. If you have ANY questions or problems after installing any of our products, please contact us and we'll always help!

If you're new to eBay or have a zero feedback score, please contact us before bidding so we can ensure that you're informed about eBay's shipping, return and feedback policies. We try very hard to resolve all customer concerns, so please contact us before leaving neutral or negative feedback, as we're happy to offer help, troubleshooting info, or a refund. We always appreciate positive feedback and respond accordingly! Thank you!
  • Manufacturer Part Number: LMC5
  • Country/Region of Manufacture: United States
  • Brand: Compliance Parts
  • Warranty: Yes
  • Country of Manufacture: United States
  • UPC: 722301910078

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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