Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

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Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

• Email: support@ibspot.com
• Contact Form: Submit a request through our Contact Us page

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

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Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.
• A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (for example, food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software
• Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

• Books with obvious signs of use
• Opened CDs, DVDs, software, or vinyl records
• Items not in their original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

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How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

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Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

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Refund Processing

Once your return is received and inspected:

• In-store returns are refunded to the original form of payment or issued as a gift card.
• Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

• 5–7 business days for the return to reach our Returns Center.
• An additional 3–10 business days for your bank to post the refund to your account.

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Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

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Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

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Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

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Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page