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APL 10.1" For 2009-12 RAM 1500 2500 3500 Double Din Rotated Android14 Stereo CarPlay

Brand: APL

Autoparts-leader1

Best choice of motor parts

DESCRIPTION
PAYMENT
SHIPPING
RETURN POLICY
CONTACT US
10.1" Double Din Rotated For 2009-12 RAM 1500 2500 3500 Android14 Stereo CarPlay

Compatible Vehicles:

For 2009-12 RAM 1500 2500 3500

Special Features:

  • Easy to install

  • Upgrade Android 13.0 os 2GB (RAM)+32GB (ROM)

  • Wired & wireless Apple Carplay

  • Wired & Wireless Android Auto 

  • IOS phone link by WIFI,Android phone by USB cable

  • Online & off-line Navigation

  • GPS Navigation and Wifi/Hotspot Connection

  • Bluetooth Function& Steering Wheel Control

  • Reversing Backup Camera : suppport, backup camera included

  • Multi EQ Settings & FM/RDS Radio

Note:

This is NOT plug and play, you'll need cut wire to install

  • Vehicle Compatibility Chart May Vary Depending On Vehicle Options, Production Dates, And Install Application. Please Inquire Before Purchase.
  • Please Verify Your Vehicle's Original Sound System Specifications Before Purchasing Your Harness.

Features:

●HD 10.1" 2.5D Capacitive touch screen   

Wireless & Wired Carplaywired or wireless Carplay in-vehicle system can closely integrate the user's iOS device and iOS experience with the dashboard system. Users who use wireless Carplay can connect to the car system via Bluetooth to realize voice-controlled navigation, make calls, send and receive messages, and listen to music. 

● Wireless & Wired Android auto: wired or wireless Android auto in-vehicle system can closely integrate the user's Android device and Android experience with the dashboard system. Users who use wireless Android auto can connect to the car system via Bluetooth to realize voice-controlled navigation, make calls, send and receive messages, and listen to music. It is only available for Android phone(Android phones need to download android auto APP) .

●Built-in GPS Navigation: Users can purchase directly from play store for offline navigation. With wifi connected, Google Maps can be used perfectly, you can go anywhere you want and never get lost again.

●High definition 1080P: Full capacitance touch screen for easy operation, well designed user interface for car only.

●Built-in WIFI: Connect to WIFI, and you will find a new world,the most convenient one is the online map.

●Rear camera: support AHD high-definition 1080P camera image input.

●Hi-Fi function: High fidelity, reproduced sound highly similar to your original sound

●Steering wheel control: Through it you can control the functions you need by steering wheel, more convenient

●Built-in Bluetooth with A2DP/Hands Free/Phone book:Bluetooth hands-free calls,Bluetooth music player,Auto loading phonebooks

●Double USB adapter input

●Support file manager: Support download, install and delete over thousands of android apps

●Support multilanguage: Support languages, up to 40 national languages

●You can enjoy music from you mobilephone without any cables, and also support USB connetion.

●FM Radio: Online music you can transfer the music to the car stereo by FM to enjoy the original car stereo sound,with 18 preset stations

●Time Setting:You can use the network or GPS to open the date and time automatically, or you can adjust it manually.

●Support external microphone  

Specifications:

  • System:Android 14
  • Screen size: 10.1''  

  • Memory: 2GB (RAM)+32GB (ROM)

  • CPU: 4 cores

  • Bluetooth Version:5.0

  • Power output:4*45W

  • Voltage:DC 12V

  • Work temperature:-20℃-70℃

  • Apple CarPlay: Support Wireless/Wired Connection

  • Android Auto: Support Wireless/Wired Connection

  • Wifi:Support

  • GPS:Support

  • Steering wheel control function:Support

  • camera: support 

  • Reversing input: AHD/CVBS

  • Video output:Support

  • Maps:Built-in offline maps(requires internet to download data)

  • USB:Double USB interface

  • Radio Band:FM/RDS

  • Audio format:APE/FLAC/WAV/MP3/WMA etc

  • Video format:MKV/RMVB/AVI/MP4/MDV etc 

  • Picture format:PNG/JPEG/JPG/GIF/WBMP/BNP etc 

  • Bluetooth keyword:0000

  • Factory setting keyword:3368 OR 8888

  • Language:English,  Arabic,  Russian, Hebrew, Spanish, Italian, French, Thai, German, Japanese, Korean, Turkish, 

  •  Czech, Hungarian, Dutch, Polish, Swedish, Ukrainian,  Romanian, Greek, Danish, Finnish

Package Included:

Please note that!!!

This image is for reference only!!! (This picture is only made to help customers solve wiring problems, but the accessories for each product are different. If you want to know more, you can refer to the package picture on our link.)

If you have any questions, please contact us in a timely manner.

Once again, it is emphasized that the actual focus is on the received products and accessories.

Tips:
Q1. Why can't turn on the car radio ?

Please check the Voltage of car radio: 12V

When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.

Replace the same type of insurance to test the car radio.

Note: Please must use our power cables to connect our car radio,it is not possible to insert the original car plug directly into our machine.

Q2. Why the car radio will show "No Signal" when we reversing?

Please check if the camera's line is properly connected to the car radio.

Note: The video port of rear camera must insert the "CAMIN" port of car radio.

Q3. Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?

Please turn off the "Video Warning" function in the settings,then will be OK.

Q4. Why can't search FM?

No radio antenna inserted.

Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.

The signal of your location is not good. Please go to a better place to test again.

The radio antenna on the car is broken/no effect; please replace the radio antenna and test again.

Q5. Why can't connect the Bluetooth of car radio?

Open the phone settings interface, open the Bluetooth in the Bluetooth function, search for Bluetooth devices, find the player's Bluetooth model to be paired; if you need a pairing code, enter 0000; if not, try 1234 or 123456.

Please try to use another mobile phone to test this function.

All methods are correct and still cannot use Bluetooth, Please unplug the plug on the back of the player and plug it in after 3 minute.

Notes:

Communication is the best way to solve the problem. If you have any problems after purchasing, please contact us in time, before opening return or case.

If not sure, please send me some pictures of your original item & VIN number before ordering.
 

WARRANTY:

If Our Product Does Not Work Properly For You And You Want To Exchange Another One Or Get a Refund Please Confirm With Our Customer Service First And List The Product Detailed Problems.

We Keep Our Promises That We Will Provide You With The Best Solution Within 24 Hours(May be delayed on weekends/holidays)

Item Specifics
Port :USB,AUX
Features :GPS Navi,Bluetooth,FM,RDS,Radio,USB,Touch Screen,WiFi,Audio,Video
Placement on Vehicle :Front,Center
Voltage :DC 12V
DVR input (Optional) :Support USB external driving recorder (DVR) input
Android auto :Wired/Wireless Android Auto
Reversing input :AHD/CVBS
CPU :4 cores
Support Accessories (Optional) :DSP,DVR,DTV,TPMS,OBD2
Compatible Vehicle Model :For 2009-12 RAM 1500 2500 3500
Screen Display :HD Multi-touch Capacitive Screen
Material :Metal,Plastic
Memory :2GB (RAM) 32GB (ROM)
Screen Size :10.1 inch
Radio Band :FM/RDS
Brand :APL
Country/Region of Manufacture :China
GPS Navigation :Free Navigation Map
Cable Harness Type :Plug & Play
Unit Size :2 DIN
Power output :4*45W
Rear USB port input :Support
Apple Carplay :Wired/Wireless Apple Carplay
Operating Speed :1.3Ghz
Manufacturer Warranty :10 Years
Steering Wheel Control :Yes
Manufacturer Part Number :Does Not Apply
Operating System :Android 13.0 AUTO
Bluetooth Version :5.0
Color :Black
Fitment Type :Direct Replacement
WiFi Connect :Built-in WiFi
Mirror Link :IOS phone link by WIFI,Android phone by USB cable
Touch Screen :Yes
Touch screen Type :Capacitive Multi-Touch Screen
DSP EQ :Support
USB :Double USB interface
Audio format :APE/FLAC/WAV/MP3/WMA etc

1. We accept PayPal only.

2. All major credit cards are accepted through secure payment processor PayPal.

3. Payment must be received within 7 business days of auction closing.

4. If you have bought multiple items from me, you can send me one payment for all the items instead of paying for them individually. When you click the Pay Now button, eBay will automatically determine if there are other items you have won or purchased from me and will combine them for your review.

5. NOTE: Import duties, taxes and chargers are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding buying.

We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay.

Items will be shipped within 1-3 business day when we received payment.

Delivery time depends on destination and other factors;

International buyers please note:

a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.

b. Please check with your country's customs office to determine what these additional costs will be prior to buying.

All items will confirm the adaptation information of the model with you before delivery, please check the eBay news in time and provide your vehicle information so that we can confirm the product compatibility. If you have not responded to eBay messages within 3 working days after placing the order, we will still send the item for you, but we will not be responsible for return fees or other costs due to incompatibility of the item.

Any other item shipping damage or use problem, please contact us via eBay message in time, we will reply you within 1 working day.

our working time:
Beijing time:Monday to Saturday 8:00 am to 5:00
We do not work holidays in China

If you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service,please contact me and don't give us
negative or natural feedback,We must give you a satisfactory solution


All rights reserved.


Brand: APL
Isin: IFEI0ACPIU4D

$346.38

  • Free shipping in US
  • Arrives:

  • Free 30-Day returns

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Sold by , Fulfilled by IBSPOT
Ships from USA

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APL 10.1" For 2009-12 RAM 1500 2500 3500 Double Din Rotated Android14 Stereo CarPlay

APL 10.1" For 2009-12 RAM 1500 2500 3500 Double Din Rotated Android14 Stereo ...

$346.38

Autoparts-leader1

Best choice of motor parts

DESCRIPTION
PAYMENT
SHIPPING
RETURN POLICY
CONTACT US
10.1" Double Din Rotated For 2009-12 RAM 1500 2500 3500 Android14 Stereo CarPlay

Compatible Vehicles:

For 2009-12 RAM 1500 2500 3500

Special Features:

  • Easy to install

  • Upgrade Android 13.0 os 2GB (RAM)+32GB (ROM)

  • Wired & wireless Apple Carplay

  • Wired & Wireless Android Auto 

  • IOS phone link by WIFI,Android phone by USB cable

  • Online & off-line Navigation

  • GPS Navigation and Wifi/Hotspot Connection

  • Bluetooth Function& Steering Wheel Control

  • Reversing Backup Camera : suppport, backup camera included

  • Multi EQ Settings & FM/RDS Radio

Note:

This is NOT plug and play, you'll need cut wire to install

  • Vehicle Compatibility Chart May Vary Depending On Vehicle Options, Production Dates, And Install Application. Please Inquire Before Purchase.
  • Please Verify Your Vehicle's Original Sound System Specifications Before Purchasing Your Harness.

Features:

●HD 10.1" 2.5D Capacitive touch screen   

Wireless & Wired Carplaywired or wireless Carplay in-vehicle system can closely integrate the user's iOS device and iOS experience with the dashboard system. Users who use wireless Carplay can connect to the car system via Bluetooth to realize voice-controlled navigation, make calls, send and receive messages, and listen to music. 

● Wireless & Wired Android auto: wired or wireless Android auto in-vehicle system can closely integrate the user's Android device and Android experience with the dashboard system. Users who use wireless Android auto can connect to the car system via Bluetooth to realize voice-controlled navigation, make calls, send and receive messages, and listen to music. It is only available for Android phone(Android phones need to download android auto APP) .

●Built-in GPS Navigation: Users can purchase directly from play store for offline navigation. With wifi connected, Google Maps can be used perfectly, you can go anywhere you want and never get lost again.

●High definition 1080P: Full capacitance touch screen for easy operation, well designed user interface for car only.

●Built-in WIFI: Connect to WIFI, and you will find a new world,the most convenient one is the online map.

●Rear camera: support AHD high-definition 1080P camera image input.

●Hi-Fi function: High fidelity, reproduced sound highly similar to your original sound

●Steering wheel control: Through it you can control the functions you need by steering wheel, more convenient

●Built-in Bluetooth with A2DP/Hands Free/Phone book:Bluetooth hands-free calls,Bluetooth music player,Auto loading phonebooks

●Double USB adapter input

●Support file manager: Support download, install and delete over thousands of android apps

●Support multilanguage: Support languages, up to 40 national languages

●You can enjoy music from you mobilephone without any cables, and also support USB connetion.

●FM Radio: Online music you can transfer the music to the car stereo by FM to enjoy the original car stereo sound,with 18 preset stations

●Time Setting:You can use the network or GPS to open the date and time automatically, or you can adjust it manually.

●Support external microphone  

Specifications:

  • System:Android 14
  • Screen size: 10.1''  

  • Memory: 2GB (RAM)+32GB (ROM)

  • CPU: 4 cores

  • Bluetooth Version:5.0

  • Power output:4*45W

  • Voltage:DC 12V

  • Work temperature:-20℃-70℃

  • Apple CarPlay: Support Wireless/Wired Connection

  • Android Auto: Support Wireless/Wired Connection

  • Wifi:Support

  • GPS:Support

  • Steering wheel control function:Support

  • camera: support 

  • Reversing input: AHD/CVBS

  • Video output:Support

  • Maps:Built-in offline maps(requires internet to download data)

  • USB:Double USB interface

  • Radio Band:FM/RDS

  • Audio format:APE/FLAC/WAV/MP3/WMA etc

  • Video format:MKV/RMVB/AVI/MP4/MDV etc 

  • Picture format:PNG/JPEG/JPG/GIF/WBMP/BNP etc 

  • Bluetooth keyword:0000

  • Factory setting keyword:3368 OR 8888

  • Language:English,  Arabic,  Russian, Hebrew, Spanish, Italian, French, Thai, German, Japanese, Korean, Turkish, 

  •  Czech, Hungarian, Dutch, Polish, Swedish, Ukrainian,  Romanian, Greek, Danish, Finnish

Package Included:

Please note that!!!

This image is for reference only!!! (This picture is only made to help customers solve wiring problems, but the accessories for each product are different. If you want to know more, you can refer to the package picture on our link.)

If you have any questions, please contact us in a timely manner.

Once again, it is emphasized that the actual focus is on the received products and accessories.

Tips:
Q1. Why can't turn on the car radio ?

Please check the Voltage of car radio: 12V

When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.

Replace the same type of insurance to test the car radio.

Note: Please must use our power cables to connect our car radio,it is not possible to insert the original car plug directly into our machine.

Q2. Why the car radio will show "No Signal" when we reversing?

Please check if the camera's line is properly connected to the car radio.

Note: The video port of rear camera must insert the "CAMIN" port of car radio.

Q3. Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?

Please turn off the "Video Warning" function in the settings,then will be OK.

Q4. Why can't search FM?

No radio antenna inserted.

Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.

The signal of your location is not good. Please go to a better place to test again.

The radio antenna on the car is broken/no effect; please replace the radio antenna and test again.

Q5. Why can't connect the Bluetooth of car radio?

Open the phone settings interface, open the Bluetooth in the Bluetooth function, search for Bluetooth devices, find the player's Bluetooth model to be paired; if you need a pairing code, enter 0000; if not, try 1234 or 123456.

Please try to use another mobile phone to test this function.

All methods are correct and still cannot use Bluetooth, Please unplug the plug on the back of the player and plug it in after 3 minute.

Notes:

Communication is the best way to solve the problem. If you have any problems after purchasing, please contact us in time, before opening return or case.

If not sure, please send me some pictures of your original item & VIN number before ordering.
 

WARRANTY:

If Our Product Does Not Work Properly For You And You Want To Exchange Another One Or Get a Refund Please Confirm With Our Customer Service First And List The Product Detailed Problems.

We Keep Our Promises That We Will Provide You With The Best Solution Within 24 Hours(May be delayed on weekends/holidays)

Item Specifics
Port :USB,AUX
Features :GPS Navi,Bluetooth,FM,RDS,Radio,USB,Touch Screen,WiFi,Audio,Video
Placement on Vehicle :Front,Center
Voltage :DC 12V
DVR input (Optional) :Support USB external driving recorder (DVR) input
Android auto :Wired/Wireless Android Auto
Reversing input :AHD/CVBS
CPU :4 cores
Support Accessories (Optional) :DSP,DVR,DTV,TPMS,OBD2
Compatible Vehicle Model :For 2009-12 RAM 1500 2500 3500
Screen Display :HD Multi-touch Capacitive Screen
Material :Metal,Plastic
Memory :2GB (RAM) 32GB (ROM)
Screen Size :10.1 inch
Radio Band :FM/RDS
Brand :APL
Country/Region of Manufacture :China
GPS Navigation :Free Navigation Map
Cable Harness Type :Plug & Play
Unit Size :2 DIN
Power output :4*45W
Rear USB port input :Support
Apple Carplay :Wired/Wireless Apple Carplay
Operating Speed :1.3Ghz
Manufacturer Warranty :10 Years
Steering Wheel Control :Yes
Manufacturer Part Number :Does Not Apply
Operating System :Android 13.0 AUTO
Bluetooth Version :5.0
Color :Black
Fitment Type :Direct Replacement
WiFi Connect :Built-in WiFi
Mirror Link :IOS phone link by WIFI,Android phone by USB cable
Touch Screen :Yes
Touch screen Type :Capacitive Multi-Touch Screen
DSP EQ :Support
USB :Double USB interface
Audio format :APE/FLAC/WAV/MP3/WMA etc

1. We accept PayPal only.

2. All major credit cards are accepted through secure payment processor PayPal.

3. Payment must be received within 7 business days of auction closing.

4. If you have bought multiple items from me, you can send me one payment for all the items instead of paying for them individually. When you click the Pay Now button, eBay will automatically determine if there are other items you have won or purchased from me and will combine them for your review.

5. NOTE: Import duties, taxes and chargers are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding buying.

We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay.

Items will be shipped within 1-3 business day when we received payment.

Delivery time depends on destination and other factors;

International buyers please note:

a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.

b. Please check with your country's customs office to determine what these additional costs will be prior to buying.

All items will confirm the adaptation information of the model with you before delivery, please check the eBay news in time and provide your vehicle information so that we can confirm the product compatibility. If you have not responded to eBay messages within 3 working days after placing the order, we will still send the item for you, but we will not be responsible for return fees or other costs due to incompatibility of the item.

Any other item shipping damage or use problem, please contact us via eBay message in time, we will reply you within 1 working day.

our working time:
Beijing time:Monday to Saturday 8:00 am to 5:00
We do not work holidays in China

If you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service,please contact me and don't give us
negative or natural feedback,We must give you a satisfactory solution


All rights reserved.



Item Specifics

  • Port: USB,AUX
  • Features: GPS Navi,Bluetooth,FM,RDS,Radio,USB,Touch Screen,WiFi,Audio,Video
  • Placement on Vehicle: Front,Center
  • Voltage: DC 12V
  • DVR input (Optional): Support USB external driving recorder (DVR) input
  • Android auto: Wired/Wireless Android Auto
  • Reversing input: AHD/CVBS
  • CPU: 4 cores
  • Support Accessories (Optional): DSP,DVR,DTV,TPMS,OBD2
  • Compatible Vehicle Model: For 2009-12 RAM 1500 2500 3500
  • Screen Display: HD Multi-touch Capacitive Screen
  • Material: Metal,Plastic
  • Memory: 2GB (RAM), 32GB (ROM)
  • Screen Size: 10.1 inch
  • Radio Band: FM/RDS
  • Brand: APL
  • Country/Region of Manufacture: China
  • GPS Navigation: Free Navigation Map
  • Cable Harness Type: Plug & Play
  • Unit Size: 2 DIN
  • Power output: 4*45W
  • Rear USB port input: Support
  • Apple Carplay: Wired/Wireless Apple Carplay
  • Operating Speed: 1.3Ghz
  • Manufacturer Warranty: 10 Years
  • Steering Wheel Control: Yes
  • Manufacturer Part Number: Does Not Apply
  • Operating System: Android 13.0 AUTO
  • Bluetooth Version: 5.0
  • Color: Black
  • Fitment Type: Direct Replacement
  • WiFi Connect: Built-in WiFi
  • Mirror Link: IOS phone link by WIFI,Android phone by USB cable
  • Touch Screen: Yes
  • Touch screen Type: Capacitive Multi-Touch Screen
  • DSP EQ: Support
  • USB: Double USB interface
  • Audio format: APE/FLAC/WAV/MP3/WMA etc
  • UPC: Does not apply

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.