ANNKE 2MP 4 in 1 HD Outdoor Camera 1080P TVI Full Color Night Vision Bullet Security Camera IP66 Camera De Surveillance Sans FilResolution: 1920 x 1080, Network: wifi
ANNKE 2MP 4 in 1 HD Outdoor Camera 1080P TVI Full Color Night Vision Bullet Security Camera IP66 Camera De Surveillance Sans FilResolution: 1920 x 1080, Network: wifi
ANNKE 2MP 4 in 1 HD Outdoor Camera 1080P TVI Full Color Night Vision Bullet Security Camera IP66 Camera De Surveillance Sans FilResolution: 1920 x 1080, Network: wifi
Specification
Brand Name | ANNKE |
Model Number | C51EJ |
Warranty | 2 years |
Special Features | Human Motion Tracking, NIGHT VISION, Waterproof / Weatherproof, Built-in Siren, Two-way Audio |
Sensor | CMOS |
Style | BULLET CAMERA |
Function | Two-way Audio, Built-in Mic, NIGHT VISION, Waterproof / Weatherproof, Wide Angle, Vandal-proof |
Video Compression Format | H.265 |
Product name | ANNKE 1080P TVI Full Color Night vision Bullet Security Camera |
Lens | 3.6mm Fixed Lens |
Keyword | Full Color Night vision Bullet Security Camera |
Night Vision Distance | Up to 66ft/20m |
Video Resolution | HD1080P(1920x1080@30fps) |
Video Fomart | AHD/TVI/CVI/CVBS 4 in 1, default AHD |
Storage | Max 128GB TF/SD Card |
IR Distance | 20-30m |
Feature | Full Color Night Version |
Product Description
About ANNKE
ANNKE is always seeking close partners globally.
By becoming our distributors or resellers.
You‘ll get finest security products,business benefits.
Legal assurance,product support,etc.
Here are 5 main advantages to become ANNKE reseller.
1. Local warehouse to ensure fast express delivery
2. One-on-one service including pre-sale and after-sale service
3. RMA just replace, no repair,up to 2 years warranty
4. 100% compatible with Hikvision Products,Plug & Play
5.Favorable wholesale price, reasonable price strategy to agent with more profit.
2. One-on-one service including pre-sale and after-sale service
3. RMA just replace, no repair,up to 2 years warranty
4. 100% compatible with Hikvision Products,Plug & Play
5.Favorable wholesale price, reasonable price strategy to agent with more profit.
Let's make win-win business happen!
Our Factory
ANNKE Certifications
ANNKE Exhibition
ANNKE CUSTOMER REVIEW
ANNKE FAQ
ANNKE RMA Policy
RMA Policy
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
ANNKE provides limited warranty for products that have manufacturing defects in materials and workmanship.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
To ANNKE authorized distributors and dealers, ANNKE will replace all the faulty products with new items. Distributors and dealers need confirm these faulty items with ANNKE in advance and get a Return Merchandise Authorization number (RMA#). And also ANNKE support free spare part or at cost price to distributors and dealers for repairing.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. ("ANNKE" ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product ("product") was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. ("ANNKE" ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product ("product") was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
ANNKE shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
| Isin: | IQBMLU18SOTL |
|---|
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Specification
Brand Name | ANNKE |
Model Number | C51EJ |
Warranty | 2 years |
Special Features | Human Motion Tracking, NIGHT VISION, Waterproof / Weatherproof, Built-in Siren, Two-way Audio |
Sensor | CMOS |
Style | BULLET CAMERA |
Function | Two-way Audio, Built-in Mic, NIGHT VISION, Waterproof / Weatherproof, Wide Angle, Vandal-proof |
Video Compression Format | H.265 |
Product name | ANNKE 1080P TVI Full Color Night vision Bullet Security Camera |
Lens | 3.6mm Fixed Lens |
Keyword | Full Color Night vision Bullet Security Camera |
Night Vision Distance | Up to 66ft/20m |
Video Resolution | HD1080P(1920x1080@30fps) |
Video Fomart | AHD/TVI/CVI/CVBS 4 in 1, default AHD |
Storage | Max 128GB TF/SD Card |
IR Distance | 20-30m |
Feature | Full Color Night Version |
Product Description
About ANNKE
ANNKE is always seeking close partners globally.
By becoming our distributors or resellers.
You‘ll get finest security products,business benefits.
Legal assurance,product support,etc.
Here are 5 main advantages to become ANNKE reseller.
1. Local warehouse to ensure fast express delivery
2. One-on-one service including pre-sale and after-sale service
3. RMA just replace, no repair,up to 2 years warranty
4. 100% compatible with Hikvision Products,Plug & Play
5.Favorable wholesale price, reasonable price strategy to agent with more profit.
2. One-on-one service including pre-sale and after-sale service
3. RMA just replace, no repair,up to 2 years warranty
4. 100% compatible with Hikvision Products,Plug & Play
5.Favorable wholesale price, reasonable price strategy to agent with more profit.
Let's make win-win business happen!
Our Factory
ANNKE Certifications
ANNKE Exhibition
ANNKE CUSTOMER REVIEW
ANNKE FAQ
ANNKE RMA Policy
RMA Policy
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
ANNKE provides limited warranty for products that have manufacturing defects in materials and workmanship.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
To ANNKE authorized distributors and dealers, ANNKE will replace all the faulty products with new items. Distributors and dealers need confirm these faulty items with ANNKE in advance and get a Return Merchandise Authorization number (RMA#). And also ANNKE support free spare part or at cost price to distributors and dealers for repairing.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. ("ANNKE" ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product ("product") was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. ("ANNKE" ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product ("product") was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
ANNKE shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
- Data Storage Options: Full HD
- Style: bullet camera
- Function: Two-way Audio,built-in mic,NIGHT VISION,Waterproof / Weatherproof,Wide Angle,Vandal-proof
- Special Features: Human Motion Tracking,NIGHT VISION,Waterproof / Weatherproof,Built-in Siren,Two-way Audio
- Sensor: CMOS
- Warranty: 2 years
- Video Compression Format: H.265
- Customized support: Online technical support,Customized logo
- Place of Origin: Guangdong, China
- Brand Name: ANNKE
- Model Number: C51EK
- Product name: ANNKE 1080P TVI Full Color Night vision Bullet Security Camera
- Resolution: 1920*1080P
- Lens: 3.6mm Fixed Lens
- Keyword: Full Color Night vision Bullet Security Camera
- Night Vision Distance: Up to 66ft/20m
- Video Resolution: HD1080P(1920x1080@30fps)
- Video Fomart: AHD/TVI/CVI/CVBS 4 in 1, default AHD
- Storage: Max 128GB TF/SD Card
- IR Distance: 20-30m
- Feature: Full Color Night Version
- Application: Outdoor,indoor
- Selling Units:: Single item
- Single package size:: 15X8X8 cm
- Single gross weight:: 0.240 KG
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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