TRIAX Fleet Supreme 5W-40 ESP Full Synthetic CK-4, Moly (1 Gallon)
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TRIAX Fleet Supreme 5W-40 ESP CK-4 / CJ-4
Full Synthetic Heavy Duty Engine Oil
Contains CRP (Continuously Regenerative Plating) Technology with Organic Molybdenum
built in friction modifiers, anti-wear and viscosity stability boosters
See description below and spec sheet in pictures section for details.
MEETS OEM ALL WARRANTY REQUIREMENTS FOR CK-4 / CJ-4 ENGINE OILS - INCLUDING
FORD, DODGE, CATERPILLAR, MAN, VOLVO
PRODUCT WARRANTY: MANUFACTURER WARRANTY - 3 MILLION USD PER INCIDENT.
What does the CRP with Moly technology do?
- Significantly reduced friction coefficient at the hottest friction points in the engine. (0.0375 friction coefficient vs 0.11 standard ZDDP lubricants)
- Significantly reduced wear coefficient at the hottest friction points in the engine. (0.10 mm wear scar vs 0.26 standard ZDDP lubricants)
- With less friction and wear, the oil oxidation and nitration rate is significantly reduced
- Significantly amplifies the properties of ZDDP additives, stabilizing them and extending their life at high temperatures
- Reduces oil oxidation and nitration by as much as 40% in many instances, dramatically extending the life of the oil, far beyond regular drain intervals
- Makes the oil very resistant to shear and extremely stable with change in temperature, which means it will not thin out and will not allow metal to metal contact even in severe stress conditions such as towing, hauling or off-road.
3 X DRAIN INTERVALS vs MOST OTHER OILS
- On road semi-trucks with 10 gallon sump: 80,000 miles or more
- Off-road hauler trucks: 35,000 miles or more
- Pickup Trucks with smaller sumps (2-6 gal) such as Dodge RAM, Ford, Chevy, etc: 12,000 - 25,000 miles depending on oil sump capacity
PRODUCT DESCRIPTION
TRIAX FLEET SUPREME ESP CK is the latest technology in heavy duty engine oils, offering the latest in heavy duty diesel specifications, combined with state-of-the-art tested and true anti-wear technology. All TRIAX Fleet Supreme CK products are full synthetic lubricants developed to comply the latest diesel engine OEM requirements and offer backwards compatibility with virtually all heavy duty diesel engines, both North American and European UHPD (Ultra High Performance Diesel) engines requiring Euro 5 and Euro 5 low SAPS engine oils. TRIAX Fleet Supreme products are all formulated with our proprietary CRP (Continuous Regenerating Plating) technology) designed and HD Efficient Dynamics for friction optimization, reduction, unsurpassed fuel economy and unmatched wear protection. High efficiency detergent system and high retention TBN keep your engine
ultra clean and prevent corrosion, acid and maximize overall engine protection to the highest degree.
PERFORMANCE CHARACTERISTICS
- Complete protection for diesel and gasoline emission control systems such as Exhaust Gas Re-Circulation systems (EGR), Selective Catalytic Reduction (SCR) systems and Diesel Particle Filters (DPF).
- Complete compatibility with virtually all major heavy duty diesel engine manufacturers
- Superior extended drain capabilities, far beyond conventional and synthetic blend lubricants.
- Outstanding friction modifying and wear reducing properties, up to 65% drop in friction coefficient vs industry standards
- Significant improvement in overall engine component wear
- Designed for heavy duty trucks for maximum longevity and protection
- State-of-the-art detergent and dispersant package for outstanding deposit control preventing
- Excellent fluid life and oxidation control, with superior stay-in-grade characteristics
- Permits “dry” lubrication at engine startup and during cold winter months, nearly eliminating engine startup wear and noise
- Permits quick-fill lubrication flow during cold weather start-up, down to -49 C.
- High retention TBN which provide improved acid neutralization and corrosion protection.
- Provides year-round engine protection even in severe operating conditions
- Outstanding stay-in-grade shear stability
EXTENDED COMPONENT LIFE - continuous, effective shielding of engine parts under high frictional or thermal load effectively doubling their life. This type of plating is extremely resilient, significantly reducing engine wear and effectively doubling component life.
TURBO-CHARGER PROTECTION – Oil left inside the still hot turbocharger pools and having nowhere to go, is rapidly oxidized, becoming a thick sludge and carbon deposits which attach themselves to the turbocharger. TRIAX FLEET SUPREME ESP CK lubricants offer unmatched turbo-charger protection. The high oxidation resistance of the oil and its CRP composition prevents oil burning up inside the turbocharger once the vehicle has
been turned off. This extreme resistance to temperature and oxidation virtually doubles turbo-charger life in heavy duty applications.
UP TO 30% IMPROVED OXIDATION vs CK-4 Requirements – significantly reduced oxidation vs industry standards for CK-4 approved products
SIGNIFICANTLY EXTENDED DRAIN INTERVALS – TRIAX FLEET SUPREME ESP CK deliver outstanding drain intervals, 80,000 miles or more with oil analysis and proper maintenance, in class 8 transport trucks and triple the drain intervals of regular lubricants for diesel pickup trucks.
DRAMATICALLY LOWER STARTUP / COLD START WEAR – CRP Technology with Moly and Boron coats engine parts facilitating dry lubrication and permits effortless startup with dramatically reduced startup wear.
UNPARALLELED 40% IMPROVEMENT IN SLUDGE / ENGINE DEPOSITS – Unique dispersant and detergent technology exceeds CAT ECF-3 performance by ~40% in deposit control in CAT C13 Engine Test. Keeps pistons clean for longer engine life and reduced oil consumption
FORD SPECIFICATION APPROVED – TRIAX FLEET SUPREME ESP CK exceed the Ford required specification for CK-4 lubricants - FORD WSS-M2C171-F1
APPLICATIONS & PRODUCT SPECIFICATIONS
TRIAX FLEET SUPREME ESP CK products are designed to be fully backwards compatible with all CJ-4 and CI-4 plus applications. These lubricants are recommended for 2016 and newer heavy duty diesel engines found in commercial trucks, pickup trucks, construction equipment and agricultural equipment. TRIAX FLEET SUPREME ESP CKP products are also recommended for the latest diesel engines from Volvo, Renault, Ford, Caterpillar, UHPD (ultra high performance diesel). Applications include heavy on road transportation, off-road, quarrying, mining including server service heavy duty.
Pickup Truck Applications: ALL Dodge RAM, Ford Super Duty F-Series, Chevy Silverado and any other trucks requiring heavy duty diesel engine oils.
MEETS AND EXCEEDS THE FOLLOWING OEM REQUIREMENTS
- API CK-4, CJ-4, CI-4 Plus,CI-4, CH-4
- API SN
- ACEA E9-12, E9-16
- CUMMINS CES 20086
- MACK EOS 4.5
- MB 228.31
- DDC 93K222
- CATERPILLAR ECF-3
- VOLVO VDS-4.5, VDS-4, VDS-3
- RENAULT VI RLD-4, RLD-3
- MTU TYPE 2.1
- DEUTZ DQC III-10 LA
- FORD WSS-M2C171-F1
- MAN 3575
- SCANIA LDF-2
MONEY BACK GUARANTEE IF CONTAINER IS UNOPENED AND UNDAMAGED
Isin:
IS3LJDSUJVII
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In Stock
• Free 30-Day returns
Backordered
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IBSPOT Buyer Protection
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
TRIAX Fleet Supreme 5W-40 ESP CK-4 / CJ-4
Full Synthetic Heavy Duty Engine Oil
Contains CRP (Continuously Regenerative Plating) Technology with Organic Molybdenum
built in friction modifiers, anti-wear and viscosity stability boosters
See description below and spec sheet in pictures section for details.
MEETS OEM ALL WARRANTY REQUIREMENTS FOR CK-4 / CJ-4 ENGINE OILS - INCLUDING
FORD, DODGE, CATERPILLAR, MAN, VOLVO
PRODUCT WARRANTY: MANUFACTURER WARRANTY - 3 MILLION USD PER INCIDENT.
What does the CRP with Moly technology do?
- Significantly reduced friction coefficient at the hottest friction points in the engine. (0.0375 friction coefficient vs 0.11 standard ZDDP lubricants)
- Significantly reduced wear coefficient at the hottest friction points in the engine. (0.10 mm wear scar vs 0.26 standard ZDDP lubricants)
- With less friction and wear, the oil oxidation and nitration rate is significantly reduced
- Significantly amplifies the properties of ZDDP additives, stabilizing them and extending their life at high temperatures
- Reduces oil oxidation and nitration by as much as 40% in many instances, dramatically extending the life of the oil, far beyond regular drain intervals
- Makes the oil very resistant to shear and extremely stable with change in temperature, which means it will not thin out and will not allow metal to metal contact even in severe stress conditions such as towing, hauling or off-road.
3 X DRAIN INTERVALS vs MOST OTHER OILS
- On road semi-trucks with 10 gallon sump: 80,000 miles or more
- Off-road hauler trucks: 35,000 miles or more
- Pickup Trucks with smaller sumps (2-6 gal) such as Dodge RAM, Ford, Chevy, etc: 12,000 - 25,000 miles depending on oil sump capacity
PRODUCT DESCRIPTION
TRIAX FLEET SUPREME ESP CK is the latest technology in heavy duty engine oils, offering the latest in heavy duty diesel specifications, combined with state-of-the-art tested and true anti-wear technology. All TRIAX Fleet Supreme CK products are full synthetic lubricants developed to comply the latest diesel engine OEM requirements and offer backwards compatibility with virtually all heavy duty diesel engines, both North American and European UHPD (Ultra High Performance Diesel) engines requiring Euro 5 and Euro 5 low SAPS engine oils. TRIAX Fleet Supreme products are all formulated with our proprietary CRP (Continuous Regenerating Plating) technology) designed and HD Efficient Dynamics for friction optimization, reduction, unsurpassed fuel economy and unmatched wear protection. High efficiency detergent system and high retention TBN keep your engine
ultra clean and prevent corrosion, acid and maximize overall engine protection to the highest degree.
PERFORMANCE CHARACTERISTICS
- Complete protection for diesel and gasoline emission control systems such as Exhaust Gas Re-Circulation systems (EGR), Selective Catalytic Reduction (SCR) systems and Diesel Particle Filters (DPF).
- Complete compatibility with virtually all major heavy duty diesel engine manufacturers
- Superior extended drain capabilities, far beyond conventional and synthetic blend lubricants.
- Outstanding friction modifying and wear reducing properties, up to 65% drop in friction coefficient vs industry standards
- Significant improvement in overall engine component wear
- Designed for heavy duty trucks for maximum longevity and protection
- State-of-the-art detergent and dispersant package for outstanding deposit control preventing
- Excellent fluid life and oxidation control, with superior stay-in-grade characteristics
- Permits “dry” lubrication at engine startup and during cold winter months, nearly eliminating engine startup wear and noise
- Permits quick-fill lubrication flow during cold weather start-up, down to -49 C.
- High retention TBN which provide improved acid neutralization and corrosion protection.
- Provides year-round engine protection even in severe operating conditions
- Outstanding stay-in-grade shear stability
EXTENDED COMPONENT LIFE - continuous, effective shielding of engine parts under high frictional or thermal load effectively doubling their life. This type of plating is extremely resilient, significantly reducing engine wear and effectively doubling component life.
TURBO-CHARGER PROTECTION – Oil left inside the still hot turbocharger pools and having nowhere to go, is rapidly oxidized, becoming a thick sludge and carbon deposits which attach themselves to the turbocharger. TRIAX FLEET SUPREME ESP CK lubricants offer unmatched turbo-charger protection. The high oxidation resistance of the oil and its CRP composition prevents oil burning up inside the turbocharger once the vehicle has
been turned off. This extreme resistance to temperature and oxidation virtually doubles turbo-charger life in heavy duty applications.
UP TO 30% IMPROVED OXIDATION vs CK-4 Requirements – significantly reduced oxidation vs industry standards for CK-4 approved products
SIGNIFICANTLY EXTENDED DRAIN INTERVALS – TRIAX FLEET SUPREME ESP CK deliver outstanding drain intervals, 80,000 miles or more with oil analysis and proper maintenance, in class 8 transport trucks and triple the drain intervals of regular lubricants for diesel pickup trucks.
DRAMATICALLY LOWER STARTUP / COLD START WEAR – CRP Technology with Moly and Boron coats engine parts facilitating dry lubrication and permits effortless startup with dramatically reduced startup wear.
UNPARALLELED 40% IMPROVEMENT IN SLUDGE / ENGINE DEPOSITS – Unique dispersant and detergent technology exceeds CAT ECF-3 performance by ~40% in deposit control in CAT C13 Engine Test. Keeps pistons clean for longer engine life and reduced oil consumption
FORD SPECIFICATION APPROVED – TRIAX FLEET SUPREME ESP CK exceed the Ford required specification for CK-4 lubricants - FORD WSS-M2C171-F1
APPLICATIONS & PRODUCT SPECIFICATIONS
TRIAX FLEET SUPREME ESP CK products are designed to be fully backwards compatible with all CJ-4 and CI-4 plus applications. These lubricants are recommended for 2016 and newer heavy duty diesel engines found in commercial trucks, pickup trucks, construction equipment and agricultural equipment. TRIAX FLEET SUPREME ESP CKP products are also recommended for the latest diesel engines from Volvo, Renault, Ford, Caterpillar, UHPD (ultra high performance diesel). Applications include heavy on road transportation, off-road, quarrying, mining including server service heavy duty.
Pickup Truck Applications: ALL Dodge RAM, Ford Super Duty F-Series, Chevy Silverado and any other trucks requiring heavy duty diesel engine oils.
MEETS AND EXCEEDS THE FOLLOWING OEM REQUIREMENTS
- API CK-4, CJ-4, CI-4 Plus,CI-4, CH-4
- API SN
- ACEA E9-12, E9-16
- CUMMINS CES 20086
- MACK EOS 4.5
- MB 228.31
- DDC 93K222
- CATERPILLAR ECF-3
- VOLVO VDS-4.5, VDS-4, VDS-3
- RENAULT VI RLD-4, RLD-3
- MTU TYPE 2.1
- DEUTZ DQC III-10 LA
- FORD WSS-M2C171-F1
- MAN 3575
- SCANIA LDF-2
MONEY BACK GUARANTEE IF CONTAINER IS UNOPENED AND UNDAMAGED
Isin:
IS3LJDSUJVII
TRIAX Fleet Supreme 5W-40 ESP CK-4 / CJ-4
Full Synthetic Heavy Duty Engine Oil
Contains CRP (Continuously Regenerative Plating) Technology with Organic Molybdenum
built in friction modifiers, anti-wear and viscosity stability boosters
See description below and spec sheet in pictures section for details.
MEETS OEM ALL WARRANTY REQUIREMENTS FOR CK-4 / CJ-4 ENGINE OILS - INCLUDING
FORD, DODGE, CATERPILLAR, MAN, VOLVO
PRODUCT WARRANTY: MANUFACTURER WARRANTY - 3 MILLION USD PER INCIDENT.
What does the CRP with Moly technology do?
- Significantly reduced friction coefficient at the hottest friction points in the engine. (0.0375 friction coefficient vs 0.11 standard ZDDP lubricants)
- Significantly reduced wear coefficient at the hottest friction points in the engine. (0.10 mm wear scar vs 0.26 standard ZDDP lubricants)
- With less friction and wear, the oil oxidation and nitration rate is significantly reduced
- Significantly amplifies the properties of ZDDP additives, stabilizing them and extending their life at high temperatures
- Reduces oil oxidation and nitration by as much as 40% in many instances, dramatically extending the life of the oil, far beyond regular drain intervals
- Makes the oil very resistant to shear and extremely stable with change in temperature, which means it will not thin out and will not allow metal to metal contact even in severe stress conditions such as towing, hauling or off-road.
3 X DRAIN INTERVALS vs MOST OTHER OILS
- On road semi-trucks with 10 gallon sump: 80,000 miles or more
- Off-road hauler trucks: 35,000 miles or more
- Pickup Trucks with smaller sumps (2-6 gal) such as Dodge RAM, Ford, Chevy, etc: 12,000 - 25,000 miles depending on oil sump capacity
PRODUCT DESCRIPTION
TRIAX FLEET SUPREME ESP CK is the latest technology in heavy duty engine oils, offering the latest in heavy duty diesel specifications, combined with state-of-the-art tested and true anti-wear technology. All TRIAX Fleet Supreme CK products are full synthetic lubricants developed to comply the latest diesel engine OEM requirements and offer backwards compatibility with virtually all heavy duty diesel engines, both North American and European UHPD (Ultra High Performance Diesel) engines requiring Euro 5 and Euro 5 low SAPS engine oils. TRIAX Fleet Supreme products are all formulated with our proprietary CRP (Continuous Regenerating Plating) technology) designed and HD Efficient Dynamics for friction optimization, reduction, unsurpassed fuel economy and unmatched wear protection. High efficiency detergent system and high retention TBN keep your engine
ultra clean and prevent corrosion, acid and maximize overall engine protection to the highest degree.
PERFORMANCE CHARACTERISTICS
- Complete protection for diesel and gasoline emission control systems such as Exhaust Gas Re-Circulation systems (EGR), Selective Catalytic Reduction (SCR) systems and Diesel Particle Filters (DPF).
- Complete compatibility with virtually all major heavy duty diesel engine manufacturers
- Superior extended drain capabilities, far beyond conventional and synthetic blend lubricants.
- Outstanding friction modifying and wear reducing properties, up to 65% drop in friction coefficient vs industry standards
- Significant improvement in overall engine component wear
- Designed for heavy duty trucks for maximum longevity and protection
- State-of-the-art detergent and dispersant package for outstanding deposit control preventing
- Excellent fluid life and oxidation control, with superior stay-in-grade characteristics
- Permits “dry” lubrication at engine startup and during cold winter months, nearly eliminating engine startup wear and noise
- Permits quick-fill lubrication flow during cold weather start-up, down to -49 C.
- High retention TBN which provide improved acid neutralization and corrosion protection.
- Provides year-round engine protection even in severe operating conditions
- Outstanding stay-in-grade shear stability
EXTENDED COMPONENT LIFE - continuous, effective shielding of engine parts under high frictional or thermal load effectively doubling their life. This type of plating is extremely resilient, significantly reducing engine wear and effectively doubling component life.
TURBO-CHARGER PROTECTION – Oil left inside the still hot turbocharger pools and having nowhere to go, is rapidly oxidized, becoming a thick sludge and carbon deposits which attach themselves to the turbocharger. TRIAX FLEET SUPREME ESP CK lubricants offer unmatched turbo-charger protection. The high oxidation resistance of the oil and its CRP composition prevents oil burning up inside the turbocharger once the vehicle has
been turned off. This extreme resistance to temperature and oxidation virtually doubles turbo-charger life in heavy duty applications.
UP TO 30% IMPROVED OXIDATION vs CK-4 Requirements – significantly reduced oxidation vs industry standards for CK-4 approved products
SIGNIFICANTLY EXTENDED DRAIN INTERVALS – TRIAX FLEET SUPREME ESP CK deliver outstanding drain intervals, 80,000 miles or more with oil analysis and proper maintenance, in class 8 transport trucks and triple the drain intervals of regular lubricants for diesel pickup trucks.
DRAMATICALLY LOWER STARTUP / COLD START WEAR – CRP Technology with Moly and Boron coats engine parts facilitating dry lubrication and permits effortless startup with dramatically reduced startup wear.
UNPARALLELED 40% IMPROVEMENT IN SLUDGE / ENGINE DEPOSITS – Unique dispersant and detergent technology exceeds CAT ECF-3 performance by ~40% in deposit control in CAT C13 Engine Test. Keeps pistons clean for longer engine life and reduced oil consumption
FORD SPECIFICATION APPROVED – TRIAX FLEET SUPREME ESP CK exceed the Ford required specification for CK-4 lubricants - FORD WSS-M2C171-F1
APPLICATIONS & PRODUCT SPECIFICATIONS
TRIAX FLEET SUPREME ESP CK products are designed to be fully backwards compatible with all CJ-4 and CI-4 plus applications. These lubricants are recommended for 2016 and newer heavy duty diesel engines found in commercial trucks, pickup trucks, construction equipment and agricultural equipment. TRIAX FLEET SUPREME ESP CKP products are also recommended for the latest diesel engines from Volvo, Renault, Ford, Caterpillar, UHPD (ultra high performance diesel). Applications include heavy on road transportation, off-road, quarrying, mining including server service heavy duty.
Pickup Truck Applications: ALL Dodge RAM, Ford Super Duty F-Series, Chevy Silverado and any other trucks requiring heavy duty diesel engine oils.
MEETS AND EXCEEDS THE FOLLOWING OEM REQUIREMENTS
- API CK-4, CJ-4, CI-4 Plus,CI-4, CH-4
- API SN
- ACEA E9-12, E9-16
- CUMMINS CES 20086
- MACK EOS 4.5
- MB 228.31
- DDC 93K222
- CATERPILLAR ECF-3
- VOLVO VDS-4.5, VDS-4, VDS-3
- RENAULT VI RLD-4, RLD-3
- MTU TYPE 2.1
- DEUTZ DQC III-10 LA
- FORD WSS-M2C171-F1
- MAN 3575
- SCANIA LDF-2
MONEY BACK GUARANTEE IF CONTAINER IS UNOPENED AND UNDAMAGED
- Brand: TRIAX
- Type: Full Synthetic
- Warranty: Yes
- Volume: 1gal.
- Oil Viscosity: 5W - 40
- Quantity Included: 1
- Manufacturer Part Number: TRX4904
- Country/Region of Manufacture: United States
- Application: Pickup, Heavy Duty Truck & Equipment
- Fuel Type: DIESEL AND GASOLINE
- UPC: Does not apply
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.
If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.
If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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