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tooq Waterproof Slim Eyeliner - ROSY MUTE

Brand: tooq

Product Overview

Why we love it

The ultra-slim 2-3mm eyeliner is optimized for detailed makeup, offering a thin yet smooth application without irritation. Complete the trendy makeup with eye-catching colors that make your eyes stand out. The patented Air-Tight sealed container that does not allow external air to enter maintains a soft texture when used for the first time, without hardening easily.

Featured ingredients

Gentle to sensitive eyes without stimulation. It is drawn smoothly and continuously without clumping or disconnecting with high-density soft pigments. With tooq’s special water/oil-proof technique, it adheres strongly without smudging before cleansing. Featuring tooq's unique Melting Fix Complex and Dry Formation technology, it stays smudge-free until cleansing and ensures smooth, uninterrupted application.

How to use

Keep the lid facing up to prevent breakage when opening due to shock, and open with one hand. It may break due to its slim and smooth texture that is non-irritant on eyes, so use only the amount you need each time.

More Info

tooq Waterproof
Slim Eyeliner 15 Colors
(SET/SINGLE)

Why we love it

Redefining the function of eyeliner
tooq Waterproof Slim Eyeliner

  • Point 1. Has 2 mm ultraslim thickness Provides detailed makeup under the
    eyes with its thin 2 mm formula
  • Point 2. Soft texture Provides soft application on sensitive
    eye area without smudging
  • Point 3. Multiproof No smudging or flaking until cleansing
    due to strong setting complete with tooq technology
    No smudging against moisture and oil
  • Point 4. Artistic contouring shades Optimal artistic shades for Asian’s eyes
    to extend the eye zone
  • Point 5. Air-tight container Air-tight container allowing soft application
    and stops the formula from hardening

Color chart

Light brown shade to make thicker
and fuller under eye

Oak Sand

A contouring shade recommended for makeup beginners,
offering easy control over the amount applied and creating
a flattering contouring effect even on bright skin tones.

Vivid contouring shade
for a new look with a single touch

Mellow Nut

A slightly darker shade than Oak Sand,
designed to create a vivid contouring effect on the
under-eye area with a single touch.

Rosy base with both warm and cool
undertones and rose gold glitters

Dohwa Fig

The first tooq glitter eyeliner, featuring precise
shade control for both warm and cool skin undertone.
It also provides glowing glitters to extend the under eye area.

Pink lavender shade for
cool skin undertone

Dohwa Lavender

Bright and clear pink lavender shade for skin
with cool undertone, giving the under-eye
are a fuller appearance.

Cooler shade than Dohwa Salmon,
but has a bright pink tone for vitality

Dohwa Pink

A cool pink shade without the warm vibe of Dohwa Salmon,
ideal for medium-toned cool skin undertones to enhance the
under-eye area beautifully.

Light pink apricot shade
that makes under-eyes fuller

Dohwa Salmon

A light pink shade with a hint of apricot to brighten and
make the under-eyes fuller.

Artistic shades to extend the eyes

The unique shades will complete your eye makeup.

Cool and muted rosy shade
for deep contouring effect

Rosy Mute

The subtle and basic shade can be applied to
corner of eyes and the triangular zone.

Unique muted mauve shade
for a clear and deep look

Mauve Mute

This subtle shade be applied on corner of eyes and
triangular zone, providing a deeper look.

Luxurious muted shade
that adds a contouring effect

Ginger Mute

This shade is recommended for bright skin tones and
should be applied gently apply on the triangular zone.

Toned-down muted pink shade
for a cool and vivid look

Cool Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow to brighten
your eyes with a vivid look.

Deep coral brown shade for a
subtle makeup look

Warm Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow for a subtle
yet deep eye makeup look.

Signature shade for effortlessly
bright eye makeup

Tooq Beige

Extend from the under-eye area with this optimal shade
designed to enhance and elongate the under-eye look.

Light brown shade without redness
to extend eyes

Under Brown

Fill in the waterline and smudge gently.
Apply to the under-eye triangular zone, the under-eye line,
and the double eyelid area to enhance and elongate the eyes.

Subtle matte brown shade
for vivid eye makeup

Burnt Toast

Apply to the upper waterline, the outer corners of the eyes,
and the waterline directly beneath the pupil for bold and
vivid eye makeup.

Non-stuffy matte and cool brown
shade that enhances the beauty of
cool skin undertones

Coolish Brown

Apply to the upper waterline and outer corners of the eye
area to extend your eyes without any stuffiness.

How to use

Detailed makeup
complete with various contouring shades

Cool skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Warm skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Double eyelid extension

Under Brown

Overlined lip makeup

Mauve Mute
Mellow Nut

Color: Without Mirror Lip Tint
in the shade 07 Gigi

Overlined lip makeup

Mauve Mute
Oak Sand

Color: Without Mirror Lip Tint
in the shade 07 Gigi

Brand: tooq
Isin: I8UKFZ5DDZ5G

$46.59

  • Free shipping in US
  • $14.5 Extended Delivery from South Korea
  • Arrives:

  • Free 30-Day returns

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Sold by , Fulfilled by IBSPOT
Ships from USA

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tooq Waterproof Slim Eyeliner - ROSY MUTE

tooq Waterproof Slim Eyeliner - ROSY MUTE

$46.59

Product Overview

Why we love it

The ultra-slim 2-3mm eyeliner is optimized for detailed makeup, offering a thin yet smooth application without irritation. Complete the trendy makeup with eye-catching colors that make your eyes stand out. The patented Air-Tight sealed container that does not allow external air to enter maintains a soft texture when used for the first time, without hardening easily.

Featured ingredients

Gentle to sensitive eyes without stimulation. It is drawn smoothly and continuously without clumping or disconnecting with high-density soft pigments. With tooq’s special water/oil-proof technique, it adheres strongly without smudging before cleansing. Featuring tooq's unique Melting Fix Complex and Dry Formation technology, it stays smudge-free until cleansing and ensures smooth, uninterrupted application.

How to use

Keep the lid facing up to prevent breakage when opening due to shock, and open with one hand. It may break due to its slim and smooth texture that is non-irritant on eyes, so use only the amount you need each time.

More Info

tooq Waterproof
Slim Eyeliner 15 Colors
(SET/SINGLE)

Why we love it

Redefining the function of eyeliner
tooq Waterproof Slim Eyeliner

  • Point 1. Has 2 mm ultraslim thickness Provides detailed makeup under the
    eyes with its thin 2 mm formula
  • Point 2. Soft texture Provides soft application on sensitive
    eye area without smudging
  • Point 3. Multiproof No smudging or flaking until cleansing
    due to strong setting complete with tooq technology
    No smudging against moisture and oil
  • Point 4. Artistic contouring shades Optimal artistic shades for Asian’s eyes
    to extend the eye zone
  • Point 5. Air-tight container Air-tight container allowing soft application
    and stops the formula from hardening

Color chart

Light brown shade to make thicker
and fuller under eye

Oak Sand

A contouring shade recommended for makeup beginners,
offering easy control over the amount applied and creating
a flattering contouring effect even on bright skin tones.

Vivid contouring shade
for a new look with a single touch

Mellow Nut

A slightly darker shade than Oak Sand,
designed to create a vivid contouring effect on the
under-eye area with a single touch.

Rosy base with both warm and cool
undertones and rose gold glitters

Dohwa Fig

The first tooq glitter eyeliner, featuring precise
shade control for both warm and cool skin undertone.
It also provides glowing glitters to extend the under eye area.

Pink lavender shade for
cool skin undertone

Dohwa Lavender

Bright and clear pink lavender shade for skin
with cool undertone, giving the under-eye
are a fuller appearance.

Cooler shade than Dohwa Salmon,
but has a bright pink tone for vitality

Dohwa Pink

A cool pink shade without the warm vibe of Dohwa Salmon,
ideal for medium-toned cool skin undertones to enhance the
under-eye area beautifully.

Light pink apricot shade
that makes under-eyes fuller

Dohwa Salmon

A light pink shade with a hint of apricot to brighten and
make the under-eyes fuller.

Artistic shades to extend the eyes

The unique shades will complete your eye makeup.

Cool and muted rosy shade
for deep contouring effect

Rosy Mute

The subtle and basic shade can be applied to
corner of eyes and the triangular zone.

Unique muted mauve shade
for a clear and deep look

Mauve Mute

This subtle shade be applied on corner of eyes and
triangular zone, providing a deeper look.

Luxurious muted shade
that adds a contouring effect

Ginger Mute

This shade is recommended for bright skin tones and
should be applied gently apply on the triangular zone.

Toned-down muted pink shade
for a cool and vivid look

Cool Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow to brighten
your eyes with a vivid look.

Deep coral brown shade for a
subtle makeup look

Warm Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow for a subtle
yet deep eye makeup look.

Signature shade for effortlessly
bright eye makeup

Tooq Beige

Extend from the under-eye area with this optimal shade
designed to enhance and elongate the under-eye look.

Light brown shade without redness
to extend eyes

Under Brown

Fill in the waterline and smudge gently.
Apply to the under-eye triangular zone, the under-eye line,
and the double eyelid area to enhance and elongate the eyes.

Subtle matte brown shade
for vivid eye makeup

Burnt Toast

Apply to the upper waterline, the outer corners of the eyes,
and the waterline directly beneath the pupil for bold and
vivid eye makeup.

Non-stuffy matte and cool brown
shade that enhances the beauty of
cool skin undertones

Coolish Brown

Apply to the upper waterline and outer corners of the eye
area to extend your eyes without any stuffiness.

How to use

Detailed makeup
complete with various contouring shades

Cool skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Warm skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Double eyelid extension

Under Brown

Overlined lip makeup

Mauve Mute
Mellow Nut

Color: Without Mirror Lip Tint
in the shade 07 Gigi

Overlined lip makeup

Mauve Mute
Oak Sand

Color: Without Mirror Lip Tint
in the shade 07 Gigi

Brand: tooq
Isin: I8UKFZ5DDZ5G

Why we love it

The ultra-slim 2-3mm eyeliner is optimized for detailed makeup, offering a thin yet smooth application without irritation. Complete the trendy makeup with eye-catching colors that make your eyes stand out. The patented Air-Tight sealed container that does not allow external air to enter maintains a soft texture when used for the first time, without hardening easily.

Featured ingredients

Gentle to sensitive eyes without stimulation. It is drawn smoothly and continuously without clumping or disconnecting with high-density soft pigments. With tooq’s special water/oil-proof technique, it adheres strongly without smudging before cleansing. Featuring tooq's unique Melting Fix Complex and Dry Formation technology, it stays smudge-free until cleansing and ensures smooth, uninterrupted application.

How to use

Keep the lid facing up to prevent breakage when opening due to shock, and open with one hand. It may break due to its slim and smooth texture that is non-irritant on eyes, so use only the amount you need each time.

More Info

tooq Waterproof
Slim Eyeliner 15 Colors
(SET/SINGLE)

Why we love it

Redefining the function of eyeliner
tooq Waterproof Slim Eyeliner

  • Point 1. Has 2 mm ultraslim thickness Provides detailed makeup under the
    eyes with its thin 2 mm formula
  • Point 2. Soft texture Provides soft application on sensitive
    eye area without smudging
  • Point 3. Multiproof No smudging or flaking until cleansing
    due to strong setting complete with tooq technology
    No smudging against moisture and oil
  • Point 4. Artistic contouring shades Optimal artistic shades for Asian’s eyes
    to extend the eye zone
  • Point 5. Air-tight container Air-tight container allowing soft application
    and stops the formula from hardening

Color chart

Light brown shade to make thicker
and fuller under eye

Oak Sand

A contouring shade recommended for makeup beginners,
offering easy control over the amount applied and creating
a flattering contouring effect even on bright skin tones.

Vivid contouring shade
for a new look with a single touch

Mellow Nut

A slightly darker shade than Oak Sand,
designed to create a vivid contouring effect on the
under-eye area with a single touch.

Rosy base with both warm and cool
undertones and rose gold glitters

Dohwa Fig

The first tooq glitter eyeliner, featuring precise
shade control for both warm and cool skin undertone.
It also provides glowing glitters to extend the under eye area.

Pink lavender shade for
cool skin undertone

Dohwa Lavender

Bright and clear pink lavender shade for skin
with cool undertone, giving the under-eye
are a fuller appearance.

Cooler shade than Dohwa Salmon,
but has a bright pink tone for vitality

Dohwa Pink

A cool pink shade without the warm vibe of Dohwa Salmon,
ideal for medium-toned cool skin undertones to enhance the
under-eye area beautifully.

Light pink apricot shade
that makes under-eyes fuller

Dohwa Salmon

A light pink shade with a hint of apricot to brighten and
make the under-eyes fuller.

Artistic shades to extend the eyes

The unique shades will complete your eye makeup.

Cool and muted rosy shade
for deep contouring effect

Rosy Mute

The subtle and basic shade can be applied to
corner of eyes and the triangular zone.

Unique muted mauve shade
for a clear and deep look

Mauve Mute

This subtle shade be applied on corner of eyes and
triangular zone, providing a deeper look.

Luxurious muted shade
that adds a contouring effect

Ginger Mute

This shade is recommended for bright skin tones and
should be applied gently apply on the triangular zone.

Toned-down muted pink shade
for a cool and vivid look

Cool Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow to brighten
your eyes with a vivid look.

Deep coral brown shade for a
subtle makeup look

Warm Tear

Apply to the corners of the eyes, the under-eye area,
and the triangular zone instead of eyeshadow for a subtle
yet deep eye makeup look.

Signature shade for effortlessly
bright eye makeup

Tooq Beige

Extend from the under-eye area with this optimal shade
designed to enhance and elongate the under-eye look.

Light brown shade without redness
to extend eyes

Under Brown

Fill in the waterline and smudge gently.
Apply to the under-eye triangular zone, the under-eye line,
and the double eyelid area to enhance and elongate the eyes.

Subtle matte brown shade
for vivid eye makeup

Burnt Toast

Apply to the upper waterline, the outer corners of the eyes,
and the waterline directly beneath the pupil for bold and
vivid eye makeup.

Non-stuffy matte and cool brown
shade that enhances the beauty of
cool skin undertones

Coolish Brown

Apply to the upper waterline and outer corners of the eye
area to extend your eyes without any stuffiness.

How to use

Detailed makeup
complete with various contouring shades

Cool skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Warm skin undertone
Eye-extending makeup

Cool Tear
tooq Beige
Oak Sand

Double eyelid extension

Under Brown

Overlined lip makeup

Mauve Mute
Mellow Nut

Color: Without Mirror Lip Tint
in the shade 07 Gigi

Overlined lip makeup

Mauve Mute
Oak Sand

Color: Without Mirror Lip Tint
in the shade 07 Gigi

  • Content volume or weight: 0.12g
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): 6 months after opening / 24 months from the date of manufacture
  • How to Use: Gently draw a wished line along the waterline, at the outer corner of the eye or under the eye with an appropriate color.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: Manufacturer: Coco Co., Ltd. / Distributer: HEIDA Company Co., Ltd.
  • Country of Manufacture: South Korea
  • Ingredients: - BURNT TOAST Trimethylsiloxysilicate, Iron Oxide Black, Cyclopentasiloxane, Methyl Trimethicone, Polyethylene, Iron Oxide Red, Iron Oxide Yellow, Ceresin,Mica, Copernicia Cerifera (Carnauba) Wax Polyglyceryl-2 Triisostearate, Synthetic Wax, Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Diisostearyl Malate, Methicone, Dimethicone - GINGER MUTE Trimethylsiloxysilicate, Cyclopentasiloxane, Methyl Trimethicone, Titanium Dioxide, Synthetic Wax, Mica, Iron Oxide Yellow, Iron Oxide Red, Ceresin, Iron Oxide Black, Copernicia Cerifera (Carnauba) Wax Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Diisostearyl Malate, Polyglyceryl-2 Triisostearate, Methicone, Dimethicone, Tartrazine, - UNDER BROWN Trimethylsiloxysilicate, Methyl Trimethicone, Cyclopentasiloxane, Mica, Polyethylene, Iron Oxide Yellow, Iron Oxide Red, Titanium Dioxide, Ceresin, Iron Oxide Black, Polyglyceryl-2 Triisostearate, Euphorbia Cerifera (Candelilla) Wax, Synthetic Wax, Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Copernicia Cerifera (Carnauba) Wax Dimethicone, Methicone - WARM TEAR Trimethylsiloxysilicate, Mica, Methyl Trimethicone, Cyclopentasiloxane, Polyethylene, Ceresin, Titanium Dioxide Iron Oxide Yellow, Iron Oxide Red, Polyglyceryl-2 Triisostearate, Copernicia Cerifera (Carnauba) Wax Lithol Rubine BCA, Brilliant Blue FCF, Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Synthetic Wax, Iron Oxide Black, Methicone, Dimethicone - COOL TEAR Trimethylsiloxysilicate, Methyl Trimethicone, Cyclopentasiloxane, Mica, Polyethylene, Titanium Dioxide, Iron Oxide, Iron Oxide Red, Ceresin, Iron Oxide Black, Copernicia Cerifera (Carnauba) Wax Synthetic Wax, Diisostearyl Malate, Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Lithol Rubine B, Dimethicone, Methicone - TOOQ BEIGE Trimethylsiloxysilicate, Titanium Dioxide, Methyl Trimethicone, Cyclopentasiloxane, Polyethylene, Mica, Ceresin, Iron Oxide Yellow, Copernicia Cerifera (Carnauba) Wax Polyglyceryl-2 Triisostearate, Cetyl Alcohol, Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Synthetic Wax, Iron Oxide Red, Iron Oxide Black, Methicone, Dimethicone - COOLISH BROWN Trimethylsiloxysilicate, Cyclopentasiloxane, Methyl Trimethicone, Iron Oxide Black, Synthetic Wax, Mica, Titanium Dioxide, Ceresin, Iron Oxide Red, Iron Oxide Yellow, Cetyl Alcohol, Polyglyceryl-2 Triisostearate, Copernicia Cerifera (Carnauba) Wax Acrylates/Stearyl Acrylate/Dimethicone Methacrylate Copolymer, Diisostearyl Malate, Methicone, Dimethicone
  • MFDS Evaluation of Functional Cosmetics: N
  • Precautions when using: 1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2. Do not use on wounds or other affected areas. 3. Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight.
  • Quality Assurance Standard: Compensation for defective products is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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