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SKIN1004 [SKIN1004]Madagascar Centella Hyalu-Cica Travel Kit
$64.89
- $12.99 shipping from South Korea View details
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[SKIN1004] Madagascar Centella Hyalu-Cica Travel Kit
Discover the power of Centella Asiatica with this travel-friendly kit, designed to soothe, hydrate, and revitalize your skin on the go.
Key Highlights:
- Features the signature Centella Ampoule for hydrating and soothing benefits.
- Includes a gentle exfoliating toner with PHA for brighter, clearer skin.
- Ampoule Foam cleanser effectively removes makeup and impurities without stripping skin.
- Light Cleansing Oil melts away makeup and sebum, preventing pore congestion.
- Soothing Cream provides instant cooling relief and strengthens the skin barrier.
Product Breakdown:
| Product | Description | Key Benefits |
|---|---|---|
| Centella Ampoule | Hydrating & Soothing Ampoule | Hydration, Soothing, Antioxidant |
| Centella Toning Toner | Gentle Exfoliating Toner with PHA | Exfoliation, Brightening, Anti-Aging |
| Centella Ampoule Foam | Foaming Cleanser with Centella | Cleansing, Soothing, Balancing |
| Centella Light Cleansing Oil | Lightweight Oil Cleanser | Makeup Removal, Sebum Control, Pore Cleansing |
| Centella Soothing Cream | Cooling & Soothing Cream | Soothing, Skin Barrier Strengthening, pH Balancing |
Categories: Skincare, Makeup, Haircare, Body Care, Tools & Accessories, Fragrance
- SKIN1004's signature ampoule offers hydrating, soothing and antioxidant properties
- Calms and hydrates sensitive skin
[Centella Toning Toner]
- Gentle exfoliating toner with light, watery texture
- Everyday toner infused with centella asiatica extract and PHA, a mild exfoliator
- PHA, mild exfoliating formula activates gradually on the skin to gently remove sebum and dead skin cells
- Brightening & anti-aging benefits for clear and elastic skin
- Non-comedogenic test complete, safe for acne skin and all other skin types
[Centella Ampoule Foam]
- A rich, foaming cleanser with the ideal pH level of 5 effectively removes makeup and impurities without stripping the skin
- Coconut-derived surfactants gently cleanse and moisturize the skin
- Contains Centella Ampoule that soothes and balances skin
[Centella Light Cleansing Oil]
- A lightweight, oil-based cleanser that gently melts away makeup, dirt, oils and sunscreen without stinging the eye area
- Centella oil (MCT-oil-extracted Centella) and 6 botanical oils
- Micellar cleansing oil allows removal of excess oil and makeup without removing healthy oils- Water
-like light texture, suitable for those who are new to oil cleansers
- Non-comedogenic and dissolves sebum to prevent pore congestion
[Centella Soothing Cream]
- An instant cooling effect reliefs skin redness- Powerful soothing care quickly calms sensitive skin and strengthens the skin barrier
- Contains 3 essesntial components to firm skin: Ceramide, Cholesterol, and Fatty acids
- Balances damaged skin with the closest pH level of healthy skin
- Contains highly purified Centella asiatica from Madagascar
- Non-sticky and lightweight moisturizing gel texture that runs smoothly on the skin
Drop an appropriate amount and evenly apply to the skin.
Pat to promote absorption.
[Centella Toning Toner]
Apply an appropriate amount to either a cotton pad or directly on the palm and gently pat to absorb into the skin.
[Centella Ampoule Foam]
Apply an appropriate amount onto wet palms and rub together to create foam.
Gently massage the face and rinse with lukewarm water.
[Centella Light Cleansing Oil]
Apply a few pumps of cleansing oil onto dry face with dry hands.
Gently massage in circular motions to dissolve makeup and debris.
Add a little water and continue massaging to create a light and milky emulsion.
Rinse off completely with lukewarm water.
[Centella Soothing Cream]
Apply appropriate amount on face and pat gently with both palms for absorption.
Use it as last step of skincare routine.
Water, Glycerin, Butylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Cellulose Gum, Ethylhexylglycerin
[Centella Toning Toner]
Water, Dipropylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Niacinamide, Sodium Citrate, Gluconolactone, Ethylhexylglycerin, Adenosine, Disodium EDTA, Dipotassium Glycyrrhizate, Betaine, Hyaluronic Acid, Carbomer, Tromethamine
[Centella Ampoule Foam]
Water, Sodium Cocoyl Isethionate, Glycerin, Sodium Methyl Cocoyl Taurate, Coco-Betaine, Centella Asiatica Extract, Potassium Cocoyl Glycinate, 1,2-Hexanediol, Potassium Cocoate, Potassium Benzoate, Polyquaternium-67, Citric Acid, Sodium Chloride, Butylene Glycol, Dextrin, Theobroma Cacao (Cocoa) Extract, Disodium EDTA, Sodium Acetate, Sodium Bicarbonate, Coptis Chinensis Root Extract, Sodium Hyaluronate, Coccinia Indica Fruit Extract, Eclipta Prostrata Extract
[Centella Light Cleansing Oil]
Ethylhexyl Stearate, Cetyl Ethylhexanoate, Sorbeth-30 Tetraoleate, Caprylic/Capric Triglyceride, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Centella Asiatica Extract, Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Ethylhexylglycerin, Pelargonium Graveolens Flower Oil, Rosa Damascena Flower Oil, Limonene, Linalool
[Centella Soothing Cream]
Water, Glycerin, Propanediol, Dipropylene Glycol, Cyclopentasiloxane, Centella Asiatica Extract, 1,2-Hexanediol, Cyclohexasiloxane, Trehalose, Caprylyl Methicone, C12-14 Pareth-12, Carbomer, Tromethamine, C30-45 Alkyl Cetearyl Dimethicone Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, Butylene Glycol, Xanthan Gum, Zingiber Officinale (Ginger) Root Extract, Mentha Piperita (Peppermint) Leaf Extract, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Tranexamic Acid, Dextrin, Theobroma Cacao (Cocoa) Seed Extract, Leuconostoc/Radish Root Ferment Filtrate, Biosaccharide Gum-1, Disodium EDTA, Sodium Hyaluronate, Beta-Glucan, Hydrogenated Lecithin, Coptis Chinensis Root Extract, Cetearyl Alcohol, Stearic Acid, Ceramide NP, Ceramide NG, Cholesterol, Phytosphingosine, Ceramide AS, Ceramide AP, Ceramide EOP
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
[SKIN1004] Madagascar Centella Hyalu-Cica Travel Kit
Discover the power of Centella Asiatica with this travel-friendly kit, designed to soothe, hydrate, and revitalize your skin on the go.
Key Highlights:
- Features the signature Centella Ampoule for hydrating and soothing benefits.
- Includes a gentle exfoliating toner with PHA for brighter, clearer skin.
- Ampoule Foam cleanser effectively removes makeup and impurities without stripping skin.
- Light Cleansing Oil melts away makeup and sebum, preventing pore congestion.
- Soothing Cream provides instant cooling relief and strengthens the skin barrier.
Product Breakdown:
| Product | Description | Key Benefits |
|---|---|---|
| Centella Ampoule | Hydrating & Soothing Ampoule | Hydration, Soothing, Antioxidant |
| Centella Toning Toner | Gentle Exfoliating Toner with PHA | Exfoliation, Brightening, Anti-Aging |
| Centella Ampoule Foam | Foaming Cleanser with Centella | Cleansing, Soothing, Balancing |
| Centella Light Cleansing Oil | Lightweight Oil Cleanser | Makeup Removal, Sebum Control, Pore Cleansing |
| Centella Soothing Cream | Cooling & Soothing Cream | Soothing, Skin Barrier Strengthening, pH Balancing |
Categories: Skincare, Makeup, Haircare, Body Care, Tools & Accessories, Fragrance
- SKIN1004's signature ampoule offers hydrating, soothing and antioxidant properties
- Calms and hydrates sensitive skin
[Centella Toning Toner]
- Gentle exfoliating toner with light, watery texture
- Everyday toner infused with centella asiatica extract and PHA, a mild exfoliator
- PHA, mild exfoliating formula activates gradually on the skin to gently remove sebum and dead skin cells
- Brightening & anti-aging benefits for clear and elastic skin
- Non-comedogenic test complete, safe for acne skin and all other skin types
[Centella Ampoule Foam]
- A rich, foaming cleanser with the ideal pH level of 5 effectively removes makeup and impurities without stripping the skin
- Coconut-derived surfactants gently cleanse and moisturize the skin
- Contains Centella Ampoule that soothes and balances skin
[Centella Light Cleansing Oil]
- A lightweight, oil-based cleanser that gently melts away makeup, dirt, oils and sunscreen without stinging the eye area
- Centella oil (MCT-oil-extracted Centella) and 6 botanical oils
- Micellar cleansing oil allows removal of excess oil and makeup without removing healthy oils- Water
-like light texture, suitable for those who are new to oil cleansers
- Non-comedogenic and dissolves sebum to prevent pore congestion
[Centella Soothing Cream]
- An instant cooling effect reliefs skin redness- Powerful soothing care quickly calms sensitive skin and strengthens the skin barrier
- Contains 3 essesntial components to firm skin: Ceramide, Cholesterol, and Fatty acids
- Balances damaged skin with the closest pH level of healthy skin
- Contains highly purified Centella asiatica from Madagascar
- Non-sticky and lightweight moisturizing gel texture that runs smoothly on the skin
Drop an appropriate amount and evenly apply to the skin.
Pat to promote absorption.
[Centella Toning Toner]
Apply an appropriate amount to either a cotton pad or directly on the palm and gently pat to absorb into the skin.
[Centella Ampoule Foam]
Apply an appropriate amount onto wet palms and rub together to create foam.
Gently massage the face and rinse with lukewarm water.
[Centella Light Cleansing Oil]
Apply a few pumps of cleansing oil onto dry face with dry hands.
Gently massage in circular motions to dissolve makeup and debris.
Add a little water and continue massaging to create a light and milky emulsion.
Rinse off completely with lukewarm water.
[Centella Soothing Cream]
Apply appropriate amount on face and pat gently with both palms for absorption.
Use it as last step of skincare routine.
Water, Glycerin, Butylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Cellulose Gum, Ethylhexylglycerin
[Centella Toning Toner]
Water, Dipropylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Niacinamide, Sodium Citrate, Gluconolactone, Ethylhexylglycerin, Adenosine, Disodium EDTA, Dipotassium Glycyrrhizate, Betaine, Hyaluronic Acid, Carbomer, Tromethamine
[Centella Ampoule Foam]
Water, Sodium Cocoyl Isethionate, Glycerin, Sodium Methyl Cocoyl Taurate, Coco-Betaine, Centella Asiatica Extract, Potassium Cocoyl Glycinate, 1,2-Hexanediol, Potassium Cocoate, Potassium Benzoate, Polyquaternium-67, Citric Acid, Sodium Chloride, Butylene Glycol, Dextrin, Theobroma Cacao (Cocoa) Extract, Disodium EDTA, Sodium Acetate, Sodium Bicarbonate, Coptis Chinensis Root Extract, Sodium Hyaluronate, Coccinia Indica Fruit Extract, Eclipta Prostrata Extract
[Centella Light Cleansing Oil]
Ethylhexyl Stearate, Cetyl Ethylhexanoate, Sorbeth-30 Tetraoleate, Caprylic/Capric Triglyceride, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Centella Asiatica Extract, Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Ethylhexylglycerin, Pelargonium Graveolens Flower Oil, Rosa Damascena Flower Oil, Limonene, Linalool
[Centella Soothing Cream]
Water, Glycerin, Propanediol, Dipropylene Glycol, Cyclopentasiloxane, Centella Asiatica Extract, 1,2-Hexanediol, Cyclohexasiloxane, Trehalose, Caprylyl Methicone, C12-14 Pareth-12, Carbomer, Tromethamine, C30-45 Alkyl Cetearyl Dimethicone Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, Butylene Glycol, Xanthan Gum, Zingiber Officinale (Ginger) Root Extract, Mentha Piperita (Peppermint) Leaf Extract, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Tranexamic Acid, Dextrin, Theobroma Cacao (Cocoa) Seed Extract, Leuconostoc/Radish Root Ferment Filtrate, Biosaccharide Gum-1, Disodium EDTA, Sodium Hyaluronate, Beta-Glucan, Hydrogenated Lecithin, Coptis Chinensis Root Extract, Cetearyl Alcohol, Stearic Acid, Ceramide NP, Ceramide NG, Cholesterol, Phytosphingosine, Ceramide AS, Ceramide AP, Ceramide EOP
[SKIN1004] Madagascar Centella Hyalu-Cica Travel Kit
Discover the power of Centella Asiatica with this travel-friendly kit, designed to soothe, hydrate, and revitalize your skin on the go.
Key Highlights:
- Features the signature Centella Ampoule for hydrating and soothing benefits.
- Includes a gentle exfoliating toner with PHA for brighter, clearer skin.
- Ampoule Foam cleanser effectively removes makeup and impurities without stripping skin.
- Light Cleansing Oil melts away makeup and sebum, preventing pore congestion.
- Soothing Cream provides instant cooling relief and strengthens the skin barrier.
Product Breakdown:
| Product | Description | Key Benefits |
|---|---|---|
| Centella Ampoule | Hydrating & Soothing Ampoule | Hydration, Soothing, Antioxidant |
| Centella Toning Toner | Gentle Exfoliating Toner with PHA | Exfoliation, Brightening, Anti-Aging |
| Centella Ampoule Foam | Foaming Cleanser with Centella | Cleansing, Soothing, Balancing |
| Centella Light Cleansing Oil | Lightweight Oil Cleanser | Makeup Removal, Sebum Control, Pore Cleansing |
| Centella Soothing Cream | Cooling & Soothing Cream | Soothing, Skin Barrier Strengthening, pH Balancing |
Categories: Skincare, Makeup, Haircare, Body Care, Tools & Accessories, Fragrance
- SKIN1004's signature ampoule offers hydrating, soothing and antioxidant properties
- Calms and hydrates sensitive skin
[Centella Toning Toner]
- Gentle exfoliating toner with light, watery texture
- Everyday toner infused with centella asiatica extract and PHA, a mild exfoliator
- PHA, mild exfoliating formula activates gradually on the skin to gently remove sebum and dead skin cells
- Brightening & anti-aging benefits for clear and elastic skin
- Non-comedogenic test complete, safe for acne skin and all other skin types
[Centella Ampoule Foam]
- A rich, foaming cleanser with the ideal pH level of 5 effectively removes makeup and impurities without stripping the skin
- Coconut-derived surfactants gently cleanse and moisturize the skin
- Contains Centella Ampoule that soothes and balances skin
[Centella Light Cleansing Oil]
- A lightweight, oil-based cleanser that gently melts away makeup, dirt, oils and sunscreen without stinging the eye area
- Centella oil (MCT-oil-extracted Centella) and 6 botanical oils
- Micellar cleansing oil allows removal of excess oil and makeup without removing healthy oils- Water
-like light texture, suitable for those who are new to oil cleansers
- Non-comedogenic and dissolves sebum to prevent pore congestion
[Centella Soothing Cream]
- An instant cooling effect reliefs skin redness- Powerful soothing care quickly calms sensitive skin and strengthens the skin barrier
- Contains 3 essesntial components to firm skin: Ceramide, Cholesterol, and Fatty acids
- Balances damaged skin with the closest pH level of healthy skin
- Contains highly purified Centella asiatica from Madagascar
- Non-sticky and lightweight moisturizing gel texture that runs smoothly on the skin
Drop an appropriate amount and evenly apply to the skin.
Pat to promote absorption.
[Centella Toning Toner]
Apply an appropriate amount to either a cotton pad or directly on the palm and gently pat to absorb into the skin.
[Centella Ampoule Foam]
Apply an appropriate amount onto wet palms and rub together to create foam.
Gently massage the face and rinse with lukewarm water.
[Centella Light Cleansing Oil]
Apply a few pumps of cleansing oil onto dry face with dry hands.
Gently massage in circular motions to dissolve makeup and debris.
Add a little water and continue massaging to create a light and milky emulsion.
Rinse off completely with lukewarm water.
[Centella Soothing Cream]
Apply appropriate amount on face and pat gently with both palms for absorption.
Use it as last step of skincare routine.
Water, Glycerin, Butylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Cellulose Gum, Ethylhexylglycerin
[Centella Toning Toner]
Water, Dipropylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Niacinamide, Sodium Citrate, Gluconolactone, Ethylhexylglycerin, Adenosine, Disodium EDTA, Dipotassium Glycyrrhizate, Betaine, Hyaluronic Acid, Carbomer, Tromethamine
[Centella Ampoule Foam]
Water, Sodium Cocoyl Isethionate, Glycerin, Sodium Methyl Cocoyl Taurate, Coco-Betaine, Centella Asiatica Extract, Potassium Cocoyl Glycinate, 1,2-Hexanediol, Potassium Cocoate, Potassium Benzoate, Polyquaternium-67, Citric Acid, Sodium Chloride, Butylene Glycol, Dextrin, Theobroma Cacao (Cocoa) Extract, Disodium EDTA, Sodium Acetate, Sodium Bicarbonate, Coptis Chinensis Root Extract, Sodium Hyaluronate, Coccinia Indica Fruit Extract, Eclipta Prostrata Extract
[Centella Light Cleansing Oil]
Ethylhexyl Stearate, Cetyl Ethylhexanoate, Sorbeth-30 Tetraoleate, Caprylic/Capric Triglyceride, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Centella Asiatica Extract, Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Ethylhexylglycerin, Pelargonium Graveolens Flower Oil, Rosa Damascena Flower Oil, Limonene, Linalool
[Centella Soothing Cream]
Water, Glycerin, Propanediol, Dipropylene Glycol, Cyclopentasiloxane, Centella Asiatica Extract, 1,2-Hexanediol, Cyclohexasiloxane, Trehalose, Caprylyl Methicone, C12-14 Pareth-12, Carbomer, Tromethamine, C30-45 Alkyl Cetearyl Dimethicone Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, Butylene Glycol, Xanthan Gum, Zingiber Officinale (Ginger) Root Extract, Mentha Piperita (Peppermint) Leaf Extract, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Tranexamic Acid, Dextrin, Theobroma Cacao (Cocoa) Seed Extract, Leuconostoc/Radish Root Ferment Filtrate, Biosaccharide Gum-1, Disodium EDTA, Sodium Hyaluronate, Beta-Glucan, Hydrogenated Lecithin, Coptis Chinensis Root Extract, Cetearyl Alcohol, Stearic Acid, Ceramide NP, Ceramide NG, Cholesterol, Phytosphingosine, Ceramide AS, Ceramide AP, Ceramide EOP
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
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We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.99 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
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We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
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We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
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All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
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Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
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If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
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For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.
If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.
If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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