Silk Eye Mask, For Sleeping, Made of Natural Silk, For Summer/Winter, Cute, Light Shield, Good Sleep Goods, Breathable, No Feeling of Pressure, Freely Adjustable, Unisex
Silk Eye Mask, For Sleeping, Made of Natural Silk, For Summer/Winter, Cute, Light Shield, Good Sleep Goods, Breathable, No Feeling of Pressure, Freely Adjustable, Unisex
Silk Eye Mask, For Sleeping, Made of Natural Silk, For Summer/Winter, Cute, Light Shield, Good Sleep Goods, Breathable, No Feeling of Pressure, Freely Adjustable, Unisex
- 【Excellent Light Blocking】Compared to other imas sleep products on the market, this silk eye mask has black silk on the back to block out most of light. Designed with a larger textile area around the eyes, providing better coverage for your eyes and nose, fits perfectly on your face, no light leakage or stress on your nose and eyes
- (Natural Silk Eye Mask) This eye mask uses natural mulberry yarn on both sides for good moisture retention and a comfortable texture. The skin around the eyes is the most delicate, and the silk eye mask is rich in natural moisturizing ingredients, reducing dryness of the eyes and preventing the appearance of fine lines around the eyes. The eye mask silk sleeping surface material is smooth and does not rub your skin, so your eyes can be relaxed anytime, anywhere, and you can sleep quickly
- Adjustable Elastic Straps: When using this eye mask, you don't have to worry about "your eyes and ears getting uncomfortable by stress. Our eye mask for summer is designed with an adjustable elastic cord, which can be freely adjusted to fit your face and head size. No stress for men and women. This silk eye mask is easy to adjust, suitable for different size heads, not easy to slip or fall off while sleeping
- Product Warranty: Product warranty only if purchased or used in Japan. Warranty period is 1 year from the date of order. If you have any problem with the product, please feel free to contact us. We will try to resolve it within 24 hours. Package includes 1 x Ima Sleep (Black) and 1 x User Manual
- [Caution] We recommend the eye mask for sleeping silk, washing under 30 degrees Celsius (86 degrees F) and washing with a gentle detergent, hand wash, the eye mask should be used after air drying. In order to avoid indoor ventilation, the drying process should avoid high temperatures and direct sunlight, the eye mask silk can be easily strung and should be used normally to avoid contact with sharp objects
| Brand: | HESUITONG |
|---|---|
| Color: | Black |
| Manufacturer: | HESUITONG |
| Part Number: | J8FQWL2 |
| Isin: | IPNMZNCVDUME |
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Silk Eye Mask, Natural Silk, Breathable, No Compression, Light Shield, Washable, Freely Adjustable
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
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Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
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Email: support@ibspot.com
We’re always happy to help.
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Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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