Skip to main content

SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent 3600LM IP65

Brand: SANSI
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent
next product image
previous product image
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent

SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent 3600LM IP65

Brand: SANSI

Product Overview

 

 

Four Kinds of Working Modes:

TEST MODE

Set-up:

Put the "Mode" switch in the Test position.

Function:

 

  • The light turns on for only 5 seconds during daytime or night once it detects motion.
  • This mode is used for checking whether the sensor is working properly.
  • Test Mode can work during the daytime and night. Except for Range, the Lux and Time Setting doesn't work while using this mode.

 

AUTO MODE

Set-up:

Put the "Mode" switch in the Auto position.

Function:

 

  • When the sensor detects motion, it lights up for 1-10 minutes according to the time it has been set.
  • While using the auto mode, the toggle switches off and 2 seconds later on again. The light turns on continuously for ca. 8 hrs and goes off in the daytime.
  • Auto Mode only works at night. When it's bright (> 100-150 LUX) around the sensor, the light goes automatically back to Auto Mode.

 

ON-TIME MODE

Set-up:

Put the "Mode" switch in the On-Time position.

Function:

 

  • Light can work as a standard LED light without motion sensing.
  • The light turns on when switched on, and turns off when switch off.
  • On-Time Mode can work during the daytime and night. The Lux, Time, and Range Setting doesn't work while using this mode.

 

DUSK TO DAWN MODE

Set-up:

Put the "Mode" switch in the D2D position.

Function:

 

  • The light turns on automatically at dusk or night and turns off at dawn or if it’s too bright for your sensor.
  • D2D Mode only works at night. When it's bright around the sensor, it goes off automatically. Except for Lux, Time and Range don't work while using this mode.
 

Three Setting Knobs:

Sensor Sensitivity

 

  • For setting ambient brightness value to differ from daytime to night. If the ambient brightness value exceeds the setting Lux, it is defined as "daytime"; otherwise it's known as "nighttime".
  • Position 0 equals 3 Lux, Position ∞ equals max Lux and it's always regarded as night no matter how bright around the sensor.
  • Lux setting only works in Auto Mode and D2D Mode.

 

Detecting Range

 

  • Rotate the knob to adjust the sensing range to max ca. 50ft motion coverage.
  • When you mount the light over 7.8ft, please adjust the sensor upwards and set the max range to increase the coverage area. Time setting only works in Auto Mode.
  • Range setting only works in Test Mode and Auto Mode.

 

Stand By Time

 

  • Time knob is used for setting working time from 1-10 minutes when it detects motion.
  • Time setting only works in Auto Mode.

 

Attention

 

  • Make sure that there are no infrared or ambient lights pointing towards the motion sensor. 
  • Make sure that there are no other influence factors that affect the performance of light. 
  • Be sure to disconnect the power before you install the light. 
  • Be sure to mount it in a dry location, a humid environment is not good for light's lifespan.
 

Smart IC

 

  • SANSI Independent design
  • Auto power adjustment
  • More safety

 

PC+Ceramics

 

  • High light efficiency
  • Super-Long lifespan
  • Better heat dissipation

 

Sensor Sensitivity

 

  • LUX: 0-∞ LUX(Recommend to set LUX to 12 o'clock pos
  • Time:1-10 minutes
  • Range:0-72 ft
 

Upgraded SANSI 36W(200W Incandescent) LED Security Floodlight PIR Motion Sensor Outdoor Lights, 3600lm, 5000K Daylight, Dusk to Dawn Function, IP65 Level Waterproof, Dual-heads Adjustable Design, ETL Listed, Black version, 4 Modes, and 3 Settings

 
💡High Brightness and Efficiency: The motion sensor outdoor light with an output of 36W, 3600 Lumens,5000K Color temperature; Adopt the drive power IC chip independently designed by SANSI; Improve light efficiency and provide higher brightness lighting; Save more than
90% electricity bill compared with equivalent traditional halogen bulbs300W.
 
💡4 Modes Control: AUTO(Motion Sensor Mode): Detect ambient motion to turn on the light; Dusk to Dawn Mode: Auto turn on at dusk and turn off at dawn; On-Time Mode: Manual control lights keep ON by switch; Test Mode: Detect ambient motion to turn on the light for 5 seconds(Check if the motion sensor is working).
 
💡Patented Ceramic technology: Chip on Ceramic, SANSI's Ceramic technology replaces the traditional Mcpcb aluminum substrate with a non-conductive ceramic heat sink, and directly solders the LED chip on the ceramic heat sink, effectively reducing the system thermal resistance between the LED PN junction and the surface of the heat sink, resulting in faster heat conduction and higher product reliability, makes the SANSI light offer higher light efficiency.
 
💡Safe and durable design: Our motion sensor outdoor lights are composed of PC and ceramics. Compared with PPE and ABS, PC has good anti-ultraviolet, flame-retardant, and anti-corrosion properties. It will not be damaged by long-term ultraviolet radiation and will not cause a fire. PC and Ceramics are insulated, so there is no risk of electric shock, which brings more safety to your family
 
💡Guarantees: ETL listed & CE certification, IP65 Waterproof, quality and safety verified, 2 years warranty, and unconditional 30-day refund or replacement.
 
💡Package: 1* 36W LED Security Light 
 
First: No reason to return within 30 days after receiving the goods
Second
(1) The seller pays the return shipping fee under the following circumstances: the fault party is the seller, and the shipping fee generated by the return is paid by the seller
 
 
A. The buyer feels that the photos do not match the product description or that the product has certain defects.
 
B. The received product does not work, the product is broken.
 
C. The seller sent less spare parts when delivering the goods.
 
D. The seller sent the wrong item when delivering the goods.
 
E. After the buyer receives the goods, the goods are in a damaged state.
 
 
(2) The return shipping fee is paid by the buyer in the following cases:
The main reason for requesting a return is that the buyer himself does not want the item.
For example:
A. After receiving the goods, the buyer will feel that the product is not suitable and choose to return it.
 
B. After buying the product, you don?t like it or don?t want it anymore, and you want to return it.
 
C. After receiving the product, you found that other companies have a lower price, so I want to return it.
 
D. It is purely because the buyer suddenly doesn't like the product and wants to return it.
 
Our new products are generally guaranteed for five years, but the five-year warranty does not mean that any damage to the product within five years can be replaced unconditionally
If your product is older than one year, you need to pay for shipping
If your product is more than two years old, you need to pay part of the product price and freight according to the specific situation
Second-hand product warranty period of three months
Brand: SANSI
Isin: ISKTKRE9PXP7

$90.10

  • Free shipping in US

  • Arrives:

  • Free 30-Day returns

In Stock

Sold by , Fulfilled by IBSPOT
Ships from USA

IBspot Buyer Protection

Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms

More seller options

Starting from

Compare all sellers
scroll to top arrow
SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent 3600LM IP65

SANSI 36W Outdoor LED Motion Sensor Security Light 250W Equivalent 3600LM IP65

$90.10

Product Overview

 

 

Four Kinds of Working Modes:

TEST MODE

Set-up:

Put the "Mode" switch in the Test position.

Function:

 

  • The light turns on for only 5 seconds during daytime or night once it detects motion.
  • This mode is used for checking whether the sensor is working properly.
  • Test Mode can work during the daytime and night. Except for Range, the Lux and Time Setting doesn't work while using this mode.

 

AUTO MODE

Set-up:

Put the "Mode" switch in the Auto position.

Function:

 

  • When the sensor detects motion, it lights up for 1-10 minutes according to the time it has been set.
  • While using the auto mode, the toggle switches off and 2 seconds later on again. The light turns on continuously for ca. 8 hrs and goes off in the daytime.
  • Auto Mode only works at night. When it's bright (> 100-150 LUX) around the sensor, the light goes automatically back to Auto Mode.

 

ON-TIME MODE

Set-up:

Put the "Mode" switch in the On-Time position.

Function:

 

  • Light can work as a standard LED light without motion sensing.
  • The light turns on when switched on, and turns off when switch off.
  • On-Time Mode can work during the daytime and night. The Lux, Time, and Range Setting doesn't work while using this mode.

 

DUSK TO DAWN MODE

Set-up:

Put the "Mode" switch in the D2D position.

Function:

 

  • The light turns on automatically at dusk or night and turns off at dawn or if it’s too bright for your sensor.
  • D2D Mode only works at night. When it's bright around the sensor, it goes off automatically. Except for Lux, Time and Range don't work while using this mode.
 

Three Setting Knobs:

Sensor Sensitivity

 

  • For setting ambient brightness value to differ from daytime to night. If the ambient brightness value exceeds the setting Lux, it is defined as "daytime"; otherwise it's known as "nighttime".
  • Position 0 equals 3 Lux, Position ∞ equals max Lux and it's always regarded as night no matter how bright around the sensor.
  • Lux setting only works in Auto Mode and D2D Mode.

 

Detecting Range

 

  • Rotate the knob to adjust the sensing range to max ca. 50ft motion coverage.
  • When you mount the light over 7.8ft, please adjust the sensor upwards and set the max range to increase the coverage area. Time setting only works in Auto Mode.
  • Range setting only works in Test Mode and Auto Mode.

 

Stand By Time

 

  • Time knob is used for setting working time from 1-10 minutes when it detects motion.
  • Time setting only works in Auto Mode.

 

Attention

 

  • Make sure that there are no infrared or ambient lights pointing towards the motion sensor. 
  • Make sure that there are no other influence factors that affect the performance of light. 
  • Be sure to disconnect the power before you install the light. 
  • Be sure to mount it in a dry location, a humid environment is not good for light's lifespan.
 

Smart IC

 

  • SANSI Independent design
  • Auto power adjustment
  • More safety

 

PC+Ceramics

 

  • High light efficiency
  • Super-Long lifespan
  • Better heat dissipation

 

Sensor Sensitivity

 

  • LUX: 0-∞ LUX(Recommend to set LUX to 12 o'clock pos
  • Time:1-10 minutes
  • Range:0-72 ft
 

Upgraded SANSI 36W(200W Incandescent) LED Security Floodlight PIR Motion Sensor Outdoor Lights, 3600lm, 5000K Daylight, Dusk to Dawn Function, IP65 Level Waterproof, Dual-heads Adjustable Design, ETL Listed, Black version, 4 Modes, and 3 Settings

 
💡High Brightness and Efficiency: The motion sensor outdoor light with an output of 36W, 3600 Lumens,5000K Color temperature; Adopt the drive power IC chip independently designed by SANSI; Improve light efficiency and provide higher brightness lighting; Save more than
90% electricity bill compared with equivalent traditional halogen bulbs300W.
 
💡4 Modes Control: AUTO(Motion Sensor Mode): Detect ambient motion to turn on the light; Dusk to Dawn Mode: Auto turn on at dusk and turn off at dawn; On-Time Mode: Manual control lights keep ON by switch; Test Mode: Detect ambient motion to turn on the light for 5 seconds(Check if the motion sensor is working).
 
💡Patented Ceramic technology: Chip on Ceramic, SANSI's Ceramic technology replaces the traditional Mcpcb aluminum substrate with a non-conductive ceramic heat sink, and directly solders the LED chip on the ceramic heat sink, effectively reducing the system thermal resistance between the LED PN junction and the surface of the heat sink, resulting in faster heat conduction and higher product reliability, makes the SANSI light offer higher light efficiency.
 
💡Safe and durable design: Our motion sensor outdoor lights are composed of PC and ceramics. Compared with PPE and ABS, PC has good anti-ultraviolet, flame-retardant, and anti-corrosion properties. It will not be damaged by long-term ultraviolet radiation and will not cause a fire. PC and Ceramics are insulated, so there is no risk of electric shock, which brings more safety to your family
 
💡Guarantees: ETL listed & CE certification, IP65 Waterproof, quality and safety verified, 2 years warranty, and unconditional 30-day refund or replacement.
 
💡Package: 1* 36W LED Security Light 
 
First: No reason to return within 30 days after receiving the goods
Second
(1) The seller pays the return shipping fee under the following circumstances: the fault party is the seller, and the shipping fee generated by the return is paid by the seller
 
 
A. The buyer feels that the photos do not match the product description or that the product has certain defects.
 
B. The received product does not work, the product is broken.
 
C. The seller sent less spare parts when delivering the goods.
 
D. The seller sent the wrong item when delivering the goods.
 
E. After the buyer receives the goods, the goods are in a damaged state.
 
 
(2) The return shipping fee is paid by the buyer in the following cases:
The main reason for requesting a return is that the buyer himself does not want the item.
For example:
A. After receiving the goods, the buyer will feel that the product is not suitable and choose to return it.
 
B. After buying the product, you don?t like it or don?t want it anymore, and you want to return it.
 
C. After receiving the product, you found that other companies have a lower price, so I want to return it.
 
D. It is purely because the buyer suddenly doesn't like the product and wants to return it.
 
Our new products are generally guaranteed for five years, but the five-year warranty does not mean that any damage to the product within five years can be replaced unconditionally
If your product is older than one year, you need to pay for shipping
If your product is more than two years old, you need to pay part of the product price and freight according to the specific situation
Second-hand product warranty period of three months
Brand: SANSI
Isin: ISKTKRE9PXP7

36W Black Rectangle-A+ Banner

36W Black Rectangle - A+-High light

Multiple Modes for More Choice and requirements
 

 

Four Kinds of Working Modes:

led security light out motion sensor flood light

motion activated light, outdoor security light

on time mode, motion sensor dusk to dawn light outdoor

dusk to dawn motion sensor

TEST MODE

Set-up:

Put the "Mode" switch in the Test position.

Function:

 

  • The light turns on for only 5 seconds during daytime or night once it detects motion.
  • This mode is used for checking whether the sensor is working properly.
  • Test Mode can work during the daytime and night. Except for Range, the Lux and Time Setting doesn't work while using this mode.

 

AUTO MODE

Set-up:

Put the "Mode" switch in the Auto position.

Function:

 

  • When the sensor detects motion, it lights up for 1-10 minutes according to the time it has been set.
  • While using the auto mode, the toggle switches off and 2 seconds later on again. The light turns on continuously for ca. 8 hrs and goes off in the daytime.
  • Auto Mode only works at night. When it's bright (> 100-150 LUX) around the sensor, the light goes automatically back to Auto Mode.

 

ON-TIME MODE

Set-up:

Put the "Mode" switch in the On-Time position.

Function:

 

  • Light can work as a standard LED light without motion sensing.
  • The light turns on when switched on, and turns off when switch off.
  • On-Time Mode can work during the daytime and night. The Lux, Time, and Range Setting doesn't work while using this mode.

 

DUSK TO DAWN MODE

Set-up:

Put the "Mode" switch in the D2D position.

Function:

 

  • The light turns on automatically at dusk or night and turns off at dawn or if it’s too bright for your sensor.
  • D2D Mode only works at night. When it's bright around the sensor, it goes off automatically. Except for Lux, Time and Range don't work while using this mode.
 

Three Setting Knobs:

high sensitivity high lumen super bright

50 ft sensing range more detecting range coverage

easy to adjust adjustable working time

attention please

Sensor Sensitivity

 

  • For setting ambient brightness value to differ from daytime to night. If the ambient brightness value exceeds the setting Lux, it is defined as "daytime"; otherwise it's known as "nighttime".
  • Position 0 equals 3 Lux, Position ∞ equals max Lux and it's always regarded as night no matter how bright around the sensor.
  • Lux setting only works in Auto Mode and D2D Mode.

 

Detecting Range

 

  • Rotate the knob to adjust the sensing range to max ca. 50ft motion coverage.
  • When you mount the light over 7.8ft, please adjust the sensor upwards and set the max range to increase the coverage area. Time setting only works in Auto Mode.
  • Range setting only works in Test Mode and Auto Mode.

 

Stand By Time

 

  • Time knob is used for setting working time from 1-10 minutes when it detects motion.
  • Time setting only works in Auto Mode.

 

Attention

 

  • Make sure that there are no infrared or ambient lights pointing towards the motion sensor. 
  • Make sure that there are no other influence factors that affect the performance of light. 
  • Be sure to disconnect the power before you install the light. 
  • Be sure to mount it in a dry location, a humid environment is not good for light's lifespan.
 

LED Security Light-IC

Unique Design

Sensor Sensitivity

Smart IC

 

  • SANSI Independent design
  • Auto power adjustment
  • More safety

 

PC+Ceramics

 

  • High light efficiency
  • Super-Long lifespan
  • Better heat dissipation

 

Sensor Sensitivity

 

  • LUX: 0-∞ LUX(Recommend to set LUX to 12 o'clock pos
  • Time:1-10 minutes
  • Range:0-72 ft
 

Upgraded SANSI 36W(200W Incandescent) LED Security Floodlight PIR Motion Sensor Outdoor Lights, 3600lm, 5000K Daylight, Dusk to Dawn Function, IP65 Level Waterproof, Dual-heads Adjustable Design, ETL Listed, Black version, 4 Modes, and 3 Settings

 
💡High Brightness and Efficiency: The motion sensor outdoor light with an output of 36W, 3600 Lumens,5000K Color temperature; Adopt the drive power IC chip independently designed by SANSI; Improve light efficiency and provide higher brightness lighting; Save more than
90% electricity bill compared with equivalent traditional halogen bulbs300W.
 
💡4 Modes Control: AUTO(Motion Sensor Mode): Detect ambient motion to turn on the light; Dusk to Dawn Mode: Auto turn on at dusk and turn off at dawn; On-Time Mode: Manual control lights keep ON by switch; Test Mode: Detect ambient motion to turn on the light for 5 seconds(Check if the motion sensor is working).
 
💡Patented Ceramic technology: Chip on Ceramic, SANSI's Ceramic technology replaces the traditional Mcpcb aluminum substrate with a non-conductive ceramic heat sink, and directly solders the LED chip on the ceramic heat sink, effectively reducing the system thermal resistance between the LED PN junction and the surface of the heat sink, resulting in faster heat conduction and higher product reliability, makes the SANSI light offer higher light efficiency.
 
💡Safe and durable design: Our motion sensor outdoor lights are composed of PC and ceramics. Compared with PPE and ABS, PC has good anti-ultraviolet, flame-retardant, and anti-corrosion properties. It will not be damaged by long-term ultraviolet radiation and will not cause a fire. PC and Ceramics are insulated, so there is no risk of electric shock, which brings more safety to your family
 
💡Guarantees: ETL listed & CE certification, IP65 Waterproof, quality and safety verified, 2 years warranty, and unconditional 30-day refund or replacement.
 
💡Package: 1* 36W LED Security Light 
 
First: No reason to return within 30 days after receiving the goods
Second
(1) The seller pays the return shipping fee under the following circumstances: the fault party is the seller, and the shipping fee generated by the return is paid by the seller
 
 
A. The buyer feels that the photos do not match the product description or that the product has certain defects.
 
B. The received product does not work, the product is broken.
 
C. The seller sent less spare parts when delivering the goods.
 
D. The seller sent the wrong item when delivering the goods.
 
E. After the buyer receives the goods, the goods are in a damaged state.
 
 
(2) The return shipping fee is paid by the buyer in the following cases:
The main reason for requesting a return is that the buyer himself does not want the item.
For example:
A. After receiving the goods, the buyer will feel that the product is not suitable and choose to return it.
 
B. After buying the product, you don?t like it or don?t want it anymore, and you want to return it.
 
C. After receiving the product, you found that other companies have a lower price, so I want to return it.
 
D. It is purely because the buyer suddenly doesn't like the product and wants to return it.
 
Our new products are generally guaranteed for five years, but the five-year warranty does not mean that any damage to the product within five years can be replaced unconditionally
If your product is older than one year, you need to pay for shipping
If your product is more than two years old, you need to pay part of the product price and freight according to the specific situation
Second-hand product warranty period of three months
PushAuction
  • Light Color: Clear White, Daylight
  • Item dimension: 11.38 x 8.31 x 5.39 inches
  • Power Source: Hardwired Electric
  • Custom Bundle: No
  • MPN: 01-04-001-013601
  • Lumens: 3600 lm
  • Control Style: Knob Control
  • Sensor Type: Motion
  • Energy Star: A+++
  • Manufacturer Warranty: 5 Years
  • Voltage: 120 V(Standard)
  • Style: Modern
  • Features: Ceramic, Dusk-to-Dawn, Energy Efficient, IP65, Motion Activated, Motion Sensor, Super Bright, Waterproof
  • Finish: Ceramic
  • Lighting Technology: COC
  • Number of Settings: 4
  • Non-Domestic Product: No
  • EC Range: A+++ - E
  • Color: Black
  • Material: Ceramic, Plastic
  • Modified Item: No
  • Number of Lights: 1 Light
  • Installation Area: Outdoor
  • Brand: SANSI
  • Mounting: Ceiling Mounted, Corner, Over the Door, Wall Mounted
  • Type: Flood Light
  • IP Rating: IP65
  • Model: C2440-JW
  • Country/Region of Manufacture: China
  • Power Consumption: 36W
  • Color Changing: NO
  • Item Weight: 2.48lb
  • Year Manufactured: 2023
  • Bulb Life Hours: 45,000-49,000 Hours
  • Required Tools: Screwdriver

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.

Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 

Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.

Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.

Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com

Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.

Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

Oops!

Sorry, it looks like some products are not available in selected quantity.

OK

Subscribe To Our Newsletter

Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.