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POE Security IP Camera 4K 8MP 4COVR Outdoor Wired Surveillance Video Audio Smart Human/Vehicle Detection 110° Wide Angle ViewNetwork: POE, Resolution: 4 K

$112.89

Products Description
--------------------------------------------------------------------------------------------------
* ULTRA CLARITY & WIDE VIEWING ANGLE: This 8MP 4K PoE Camera produced with the latest CMOS delivers low light image with a 3840 × 2160 Ultra HD resolution. 2.8 mm fixed lens with 110° super wide view angle. It's NOT PTZ camera and NO SD card.

* H.265 VIDEO COMPRESSION: Less bandwidth and save more space in recording.

* IP67 WATERPROOF: Heavy duty metal housing, sturdy and durable for harsh weather conditions.

* HIGH EFFICIENCY INFRARED LIGHT: Up to 100ft night vision with crystal clear B/W image and video.

* POE PLUG AND PLAY: Powered over PoE, only one cable needed for audio, video, and power. Easy setup with 4COVR PoE NVR, switch, or injector (not included)

* INTELLIGENT AI HUMAN & VEHICLE DETECTION: It supports the classification and accurate detection of human and vehicle. This function recommend to work with 4COVR NVR.

* COMPATIBILITY: This camera with standard protocol and 802.3af PoE, DHCP enabled. Fully compatible with 4COVR PoE NVR. And limited works with other brand NVRs.

* ONE WAY AUDIO: Built-in microphone for audio pickup, you can hear the voice besides watching the video.
Here is the brief specifications for quick review of our products. For further technical datasheet, please freely.
Video Resolution
8 Megapixels 8MP(3840×2160)
1-Way Audio Talk
Built-in Microphone
Viewing Angle
110°
Video Standard
H.264/H.265
Min. Illumination
0.01Lux F1.2(AGC ON), 0Lux IR on
Power
Power Over Ethernet/12V DC Power Supply
Media
CMS, Android, IOS
P2P Cloud Service
Yes
Operating Temperature
-20℃~(+50)℃, 10%~90%RH/-4°F ~ 122°F
Focal length
2.8 mm Fixed Lens
Night Vision
Infrared Distance uo to 100 feet/30M
PoE Power
IEEE 802.3af PoE Switch/Injector, 48V Active (Not included)
Smart Alarm
Motion detection/Human detection
PoE Security Camera System FAQ:

Q: Does this PoE Camera System support normal recording and playback without internet?
A: Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

Q: Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Q: Do you offer power adaptor for the camera inside this security system?
A: These security cameras and NVR use PoE technology (Power over Ethernet), requiring just one network cable for power, data, audio, and video. This simplifies installation and connection, so a power adapter is not needed or included in our package.

Q: What kind of service do you provide? Is customer support available in the United States?
A: We offer 2 years of service. Feel free to email or leave us messages if you have any questions, or contact our U.S. support team from 9:00 am to 5:00 pm PST.
Your Benefits with GWSECU

Your Benefits with GWSECU

1- 20+ years Alibaba golden supplier with Trade Assurance to protect your purchase.
2- Online technical to assist with you to design the system with most suitable products.
3- within 1-10 working business day base on models in stock.
4- OEM Service: put your company brand on the products and package box.
5- 3 Years (Three years) worry-free warranty service.

Successful Project - Shared by GWSECU Customer

The whole system running very well.

We pack the goods well just make sure our customer receive all items in good condition.
Regular cameras and DVR/NVRs will have good enough foam protected. LCD monitor or LCD Display wall will be packed by poly-wooden box, making these fragile goods be well protected.
You can rest assure to buy from us.
Company Introduction

Shenzhen Guowei Security Co., ltd is a high tech enterprise integrating R&D, manufacture, sales, and services. We strive for stable product quality and excellent user experience.

As a manufacturer of security surveillance products since 2001, we focus on producing various CCTV surveillance products and accessories.Our PoE Security Camera System, IP Camera and NVR have passed international ONVIF standard, perfectly compatible with world-wide platform like Da Hua, Hik-vision, Milestone, Blue Iris etc.). We are committed to provide complete intelligent security solutions for businesses and families.

GWSecu Factory

A: Raw Materials
Raw Materials sourced from trusted suppliers. Main raw materials like sensor, chipset, lens and infrared lights. We source from Sony, Ti and Aptina directly.

B: Assembling
As ISO certified CCTV factory, we have a management system in conformity with 6S in manufacturing management. We have all kinds of production and inspection equipment to ensure product quality.

C: OEM & ODM
Customer LOGO can be printed on goods/color box/labels upon confirmed.


D:Quality Test
GWSecu invests abundant capital in advanced testing equipments to ensure products quality.
Test including: Waterproof test, Air-tightness test, Constant temperature and moisture test, Transportation simulation test, Salt spray test.

Worldwide Customer & Certificate

We attend worldwide exhibitions in Dubai, Las Vegas, Moscow, London, Germany, Thailand, South Africa. "Honest" and "Sincerity" is the principle we serve the customers.

GWSECU PoE security cameras and 4K NVR recorders had passed CE, and FCC certificate. If other special certificates required, please let us mnow.

GWSecu Company Culture.

Along with the experience of 20+ Years Alibaba verified supplier, GWSECU had been dedicated in CCTV Security industrial for about 25 years. We had an experienced team with great enthusiasm and professional spirit for CCTV Surveillance systems.

We had online technical support and experience in helping customer for different projects suggestion and recommendation. Looking forward to your inquiry!
FAQ & Contact Me

1- What's your warranty service?
We offer 3 years warranty service.

2- If I want firmware to upgrade, can you provide?
Yes. We can offer latest firmware for your future upgrading. But normally we don't suggest as firmware upgrade with risks, unless the products with technical issue and need update.

3- Do you offer OEM service for your products?
Yes. We can provide brand & software customization depending on your quantity required.

4- What will be your technical support?
We have engineers online to support. And we provide WhatsApp for audio or video call, or teamviewer remotely support.

5- Does this PoE Camera System support normal recording and playback without internet?

Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

6- Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Shenzhen GuoWei Security Co .,Ltd

CCTV manufacturer since 2001 /

Alibaba Golden Supplier from 2005

Company Address:
15/F, Rongchaobinhai Building, Haixiu Road, Bao'an District, Shenzhen City, Guangdong Province, China

Products Range:
PoE IP Camera / IP Camera Moudle / NVR /
8ch/16ch/32ch/64ch PoE Security System

Da hua / Hik / Smart Home Security /
PoE Switch / Surveillance LCD Monitor /
CCTV Accessories.

Isin:
IKACD7Y8TETZ

$112.89

In Stock

, Fulfilled by IBSPOT • Ships from US

IBSPOT Buyer Protection
  • Free 30-Day Returns
  • Full Refund for Damaged or Incorrect Items
  • Guaranteed Delivery or Money Back
  • Secure Checkout & Fast Support
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POE Security IP Camera 4K 8MP 4COVR Outdoor Wired Surveillance Video Audio Smart Human/Vehicle Detection 110° Wide Angle ViewNetwork: POE, Resolution: 4 K

POE Security IP Camera 4K 8MP 4COVR Outdoor Wired Surveillance Video Audio Sm...

$112.89

Products Description
--------------------------------------------------------------------------------------------------
* ULTRA CLARITY & WIDE VIEWING ANGLE: This 8MP 4K PoE Camera produced with the latest CMOS delivers low light image with a 3840 × 2160 Ultra HD resolution. 2.8 mm fixed lens with 110° super wide view angle. It's NOT PTZ camera and NO SD card.

* H.265 VIDEO COMPRESSION: Less bandwidth and save more space in recording.

* IP67 WATERPROOF: Heavy duty metal housing, sturdy and durable for harsh weather conditions.

* HIGH EFFICIENCY INFRARED LIGHT: Up to 100ft night vision with crystal clear B/W image and video.

* POE PLUG AND PLAY: Powered over PoE, only one cable needed for audio, video, and power. Easy setup with 4COVR PoE NVR, switch, or injector (not included)

* INTELLIGENT AI HUMAN & VEHICLE DETECTION: It supports the classification and accurate detection of human and vehicle. This function recommend to work with 4COVR NVR.

* COMPATIBILITY: This camera with standard protocol and 802.3af PoE, DHCP enabled. Fully compatible with 4COVR PoE NVR. And limited works with other brand NVRs.

* ONE WAY AUDIO: Built-in microphone for audio pickup, you can hear the voice besides watching the video.
Here is the brief specifications for quick review of our products. For further technical datasheet, please freely.
Video Resolution
8 Megapixels 8MP(3840×2160)
1-Way Audio Talk
Built-in Microphone
Viewing Angle
110°
Video Standard
H.264/H.265
Min. Illumination
0.01Lux F1.2(AGC ON), 0Lux IR on
Power
Power Over Ethernet/12V DC Power Supply
Media
CMS, Android, IOS
P2P Cloud Service
Yes
Operating Temperature
-20℃~(+50)℃, 10%~90%RH/-4°F ~ 122°F
Focal length
2.8 mm Fixed Lens
Night Vision
Infrared Distance uo to 100 feet/30M
PoE Power
IEEE 802.3af PoE Switch/Injector, 48V Active (Not included)
Smart Alarm
Motion detection/Human detection
PoE Security Camera System FAQ:

Q: Does this PoE Camera System support normal recording and playback without internet?
A: Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

Q: Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Q: Do you offer power adaptor for the camera inside this security system?
A: These security cameras and NVR use PoE technology (Power over Ethernet), requiring just one network cable for power, data, audio, and video. This simplifies installation and connection, so a power adapter is not needed or included in our package.

Q: What kind of service do you provide? Is customer support available in the United States?
A: We offer 2 years of service. Feel free to email or leave us messages if you have any questions, or contact our U.S. support team from 9:00 am to 5:00 pm PST.
Your Benefits with GWSECU

Your Benefits with GWSECU

1- 20+ years Alibaba golden supplier with Trade Assurance to protect your purchase.
2- Online technical to assist with you to design the system with most suitable products.
3- within 1-10 working business day base on models in stock.
4- OEM Service: put your company brand on the products and package box.
5- 3 Years (Three years) worry-free warranty service.

Successful Project - Shared by GWSECU Customer

The whole system running very well.

We pack the goods well just make sure our customer receive all items in good condition.
Regular cameras and DVR/NVRs will have good enough foam protected. LCD monitor or LCD Display wall will be packed by poly-wooden box, making these fragile goods be well protected.
You can rest assure to buy from us.
Company Introduction

Shenzhen Guowei Security Co., ltd is a high tech enterprise integrating R&D, manufacture, sales, and services. We strive for stable product quality and excellent user experience.

As a manufacturer of security surveillance products since 2001, we focus on producing various CCTV surveillance products and accessories.Our PoE Security Camera System, IP Camera and NVR have passed international ONVIF standard, perfectly compatible with world-wide platform like Da Hua, Hik-vision, Milestone, Blue Iris etc.). We are committed to provide complete intelligent security solutions for businesses and families.

GWSecu Factory

A: Raw Materials
Raw Materials sourced from trusted suppliers. Main raw materials like sensor, chipset, lens and infrared lights. We source from Sony, Ti and Aptina directly.

B: Assembling
As ISO certified CCTV factory, we have a management system in conformity with 6S in manufacturing management. We have all kinds of production and inspection equipment to ensure product quality.

C: OEM & ODM
Customer LOGO can be printed on goods/color box/labels upon confirmed.


D:Quality Test
GWSecu invests abundant capital in advanced testing equipments to ensure products quality.
Test including: Waterproof test, Air-tightness test, Constant temperature and moisture test, Transportation simulation test, Salt spray test.

Worldwide Customer & Certificate

We attend worldwide exhibitions in Dubai, Las Vegas, Moscow, London, Germany, Thailand, South Africa. "Honest" and "Sincerity" is the principle we serve the customers.

GWSECU PoE security cameras and 4K NVR recorders had passed CE, and FCC certificate. If other special certificates required, please let us mnow.

GWSecu Company Culture.

Along with the experience of 20+ Years Alibaba verified supplier, GWSECU had been dedicated in CCTV Security industrial for about 25 years. We had an experienced team with great enthusiasm and professional spirit for CCTV Surveillance systems.

We had online technical support and experience in helping customer for different projects suggestion and recommendation. Looking forward to your inquiry!
FAQ & Contact Me

1- What's your warranty service?
We offer 3 years warranty service.

2- If I want firmware to upgrade, can you provide?
Yes. We can offer latest firmware for your future upgrading. But normally we don't suggest as firmware upgrade with risks, unless the products with technical issue and need update.

3- Do you offer OEM service for your products?
Yes. We can provide brand & software customization depending on your quantity required.

4- What will be your technical support?
We have engineers online to support. And we provide WhatsApp for audio or video call, or teamviewer remotely support.

5- Does this PoE Camera System support normal recording and playback without internet?

Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

6- Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Shenzhen GuoWei Security Co .,Ltd

CCTV manufacturer since 2001 /

Alibaba Golden Supplier from 2005

Company Address:
15/F, Rongchaobinhai Building, Haixiu Road, Bao'an District, Shenzhen City, Guangdong Province, China

Products Range:
PoE IP Camera / IP Camera Moudle / NVR /
8ch/16ch/32ch/64ch PoE Security System

Da hua / Hik / Smart Home Security /
PoE Switch / Surveillance LCD Monitor /
CCTV Accessories.

Isin:
IKACD7Y8TETZ

Products Description
--------------------------------------------------------------------------------------------------
* ULTRA CLARITY & WIDE VIEWING ANGLE: This 8MP 4K PoE Camera produced with the latest CMOS delivers low light image with a 3840 × 2160 Ultra HD resolution. 2.8 mm fixed lens with 110° super wide view angle. It's NOT PTZ camera and NO SD card.

* H.265 VIDEO COMPRESSION: Less bandwidth and save more space in recording.

* IP67 WATERPROOF: Heavy duty metal housing, sturdy and durable for harsh weather conditions.

* HIGH EFFICIENCY INFRARED LIGHT: Up to 100ft night vision with crystal clear B/W image and video.

* POE PLUG AND PLAY: Powered over PoE, only one cable needed for audio, video, and power. Easy setup with 4COVR PoE NVR, switch, or injector (not included)

* INTELLIGENT AI HUMAN & VEHICLE DETECTION: It supports the classification and accurate detection of human and vehicle. This function recommend to work with 4COVR NVR.

* COMPATIBILITY: This camera with standard protocol and 802.3af PoE, DHCP enabled. Fully compatible with 4COVR PoE NVR. And limited works with other brand NVRs.

* ONE WAY AUDIO: Built-in microphone for audio pickup, you can hear the voice besides watching the video.
Here is the brief specifications for quick review of our products. For further technical datasheet, please freely.
Video Resolution
8 Megapixels 8MP(3840×2160)
1-Way Audio Talk
Built-in Microphone
Viewing Angle
110°
Video Standard
H.264/H.265
Min. Illumination
0.01Lux F1.2(AGC ON), 0Lux IR on
Power
Power Over Ethernet/12V DC Power Supply
Media
CMS, Android, IOS
P2P Cloud Service
Yes
Operating Temperature
-20℃~(+50)℃, 10%~90%RH/-4°F ~ 122°F
Focal length
2.8 mm Fixed Lens
Night Vision
Infrared Distance uo to 100 feet/30M
PoE Power
IEEE 802.3af PoE Switch/Injector, 48V Active (Not included)
Smart Alarm
Motion detection/Human detection
PoE Security Camera System FAQ:

Q: Does this PoE Camera System support normal recording and playback without internet?
A: Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

Q: Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Q: Do you offer power adaptor for the camera inside this security system?
A: These security cameras and NVR use PoE technology (Power over Ethernet), requiring just one network cable for power, data, audio, and video. This simplifies installation and connection, so a power adapter is not needed or included in our package.

Q: What kind of service do you provide? Is customer support available in the United States?
A: We offer 2 years of service. Feel free to email or leave us messages if you have any questions, or contact our U.S. support team from 9:00 am to 5:00 pm PST.
Your Benefits with GWSECU

Your Benefits with GWSECU

1- 20+ years Alibaba golden supplier with Trade Assurance to protect your purchase.
2- Online technical to assist with you to design the system with most suitable products.
3- within 1-10 working business day base on models in stock.
4- OEM Service: put your company brand on the products and package box.
5- 3 Years (Three years) worry-free warranty service.

Successful Project - Shared by GWSECU Customer

The whole system running very well.

We pack the goods well just make sure our customer receive all items in good condition.
Regular cameras and DVR/NVRs will have good enough foam protected. LCD monitor or LCD Display wall will be packed by poly-wooden box, making these fragile goods be well protected.
You can rest assure to buy from us.
Company Introduction

Shenzhen Guowei Security Co., ltd is a high tech enterprise integrating R&D, manufacture, sales, and services. We strive for stable product quality and excellent user experience.

As a manufacturer of security surveillance products since 2001, we focus on producing various CCTV surveillance products and accessories.Our PoE Security Camera System, IP Camera and NVR have passed international ONVIF standard, perfectly compatible with world-wide platform like Da Hua, Hik-vision, Milestone, Blue Iris etc.). We are committed to provide complete intelligent security solutions for businesses and families.

GWSecu Factory

A: Raw Materials
Raw Materials sourced from trusted suppliers. Main raw materials like sensor, chipset, lens and infrared lights. We source from Sony, Ti and Aptina directly.

B: Assembling
As ISO certified CCTV factory, we have a management system in conformity with 6S in manufacturing management. We have all kinds of production and inspection equipment to ensure product quality.

C: OEM & ODM
Customer LOGO can be printed on goods/color box/labels upon confirmed.


D:Quality Test
GWSecu invests abundant capital in advanced testing equipments to ensure products quality.
Test including: Waterproof test, Air-tightness test, Constant temperature and moisture test, Transportation simulation test, Salt spray test.

Worldwide Customer & Certificate

We attend worldwide exhibitions in Dubai, Las Vegas, Moscow, London, Germany, Thailand, South Africa. "Honest" and "Sincerity" is the principle we serve the customers.

GWSECU PoE security cameras and 4K NVR recorders had passed CE, and FCC certificate. If other special certificates required, please let us mnow.

GWSecu Company Culture.

Along with the experience of 20+ Years Alibaba verified supplier, GWSECU had been dedicated in CCTV Security industrial for about 25 years. We had an experienced team with great enthusiasm and professional spirit for CCTV Surveillance systems.

We had online technical support and experience in helping customer for different projects suggestion and recommendation. Looking forward to your inquiry!
FAQ & Contact Me

1- What's your warranty service?
We offer 3 years warranty service.

2- If I want firmware to upgrade, can you provide?
Yes. We can offer latest firmware for your future upgrading. But normally we don't suggest as firmware upgrade with risks, unless the products with technical issue and need update.

3- Do you offer OEM service for your products?
Yes. We can provide brand & software customization depending on your quantity required.

4- What will be your technical support?
We have engineers online to support. And we provide WhatsApp for audio or video call, or teamviewer remotely support.

5- Does this PoE Camera System support normal recording and playback without internet?

Yes. This is an independent surveillance system, it supports local live view, recording and playback without internet access.

6- Does this camera system support remote access? Any subscription fees?
A: The system supports remote access. Once connected to your router or switch with internet access, you can view it using our mobile app or PC software at no additional cost.

Shenzhen GuoWei Security Co .,Ltd

CCTV manufacturer since 2001 /

Alibaba Golden Supplier from 2005

Company Address:
15/F, Rongchaobinhai Building, Haixiu Road, Bao'an District, Shenzhen City, Guangdong Province, China

Products Range:
PoE IP Camera / IP Camera Moudle / NVR /
8ch/16ch/32ch/64ch PoE Security System

Da hua / Hik / Smart Home Security /
PoE Switch / Surveillance LCD Monitor /
CCTV Accessories.

Item Specifics

  • Data Storage Options: Network Attached Storage (NAS),HDD
  • Function: Built-In Mic,Motion Detection,Night Vision,One-Way Audio,Waterproof / Weatherproof
  • Sensor: CMOS
  • Special Features: Night Vision,Motion Detection,POE,One-Way Audio,Waterproof / Weatherproof
  • Style: Eyeball Camera
  • Place of Origin: Guangdong, China
  • Aperture: F1.6
  • Lens: 2.8 mm
  • Pixels: 8 MP
  • Viewing Angle: 110
  • Model Number: LY97AB8MA
  • Brand Name: 4COVR
  • Customized support: Customized Logo,Online Technical Support,OEM, ODM
  • IP Rating: IP66
  • Material: Aluminum Alloy
  • Video Compression Format: H.265
  • Warranty: 2 Years
  • Selling Units:: Single item
  • Single package size:: 18X18X18 cm
  • Single gross weight:: 1.000 KG

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.99 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.

We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.

If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.

If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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