Shipping Summary:

• Packages are shipped from Monday to Friday.
• The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
• We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products. 

Estimated delivery times:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-5 business days
• International Shipping: 10 - 15 business days

Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. ibspot is not liable for any delays in international transportation or customs clearance.

Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.

Shipping Status: 

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. 

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.

Order changes: 

Please contact our customer support if the order needs to be canceled or modified.

Item not received: 

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Cover as once the item is Covered we  have control over it (once it’s by the carrier), but if still persists kindly email us 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@ibspot.com.

 

Please Read Our Return & Refund Policy Carefully: 

Return: 

We have a 30-day return policy, which means you have 30 days after receiving your item to request  a return. 

• All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items. 
• All Items must be in an original, resalable condition. 
• Please make sure all returned items are well packaged, so as not to be damaged in the post. • Please make sure all return packages are sent with a trackable, insured service. 
• We cannot take responsibility for items damaged or lost in the return transit. 
• Return Contact Email Address: support@ibspot.com 

To start a return, you can contact us at support@ibspot.com. If your return is accepted, we’ll send you  a return shipping label, as well as instructions on how and where to send your package. Items sent  back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@ibspot.com. 

How can customers return your products? 

• By mail 

How will customers get the return label? 

• For defective products: Download/print 
• For customer remorse: Customer Responsibility 

The product conditions that we allow for returns: 

• New 

*For information about products that can't be returned, please read Nonreturnable Items:

Devices

• Computer laptops, desktops, and Kindles more than 30 days after delivery.

Cards

• Gift cards (except as required by law)
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.).

Others

• Grocery products
• Items with special shipping restrictions
• Live insects
• Some jewelry orders
• Some health and personal care orders.
• Customized products

Refund: 

• Purchases may be returned within 30 days of the shipping date for a refund. 
• Refund will be issued to your original form of payment.
• Refunds for orders purchased with IBSPOT Gift Cards and/or IBSPOT Notes will be issued as a  IBSPOT Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless  required by law. 

Refund Processing 

• Returns to a IBSPOT store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5  business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center. 

• Note: It may take a few days until your bank posts the refund to your account. 

Claims: 

Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and  check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support  Center to find out about return shipping arrangements. 

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND: 

WRONG PRODUCT: 

If you discover your order is flawed please contact us Mail: support@ibspot.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective,  damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),  custom products (such as special orders or personalized items), and personal care goods (such as  beauty products). We also do not accept returns for hazardous materials, flammable liquids, or  gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return  is accepted, make a separate purchase for the new item.