MAC 갤러리아 맥 엑스트라 디멘션 아이섀도우 GALLERIA MAC Extra Dimension Eye Shadow
$58.28
-
$14.50
shipping from South Korea
Duties & customs included — no extra fees on delivery -
Arrives
갤러리아 맥 엑스트라 디멘션 아이섀도우
GALLERIA MAC Extra Dimension Eye Shadow
An eye shadow with a revolutionary creamy yet silky formula, offering a spectrum of finishes from sheer crystal to intense sparkling metallic.
- Innovative Formula: Creamy, blendable texture with exceptional color payoff.
- Versatile Finishes: From subtle sheen to high-impact metallic sparkle.
- Long-wearing: Designed for all-day wear without creasing.
- Exclusive Galleria Offering: Available through Galleria Department Store's MAC counter.
*Purchase history from Galleria Mall cannot be accumulated at standalone M.A.C stores.
Product Specifications
| Brand | MAC |
| Product Number | 1829877678 |
| Product Condition | New |
| Taxpayer Classification | General Taxpayer + Simplified Taxpayer |
| Receipt Issuance | Issuance Possible (Credit Card Slip, Online Cash Receipt) |
| VAT Exemption Status | Taxable Product |
| Categories | Cosmetics/Perfume, Color Makeup, Eyeshadow |
Detailed Information: For comprehensive details regarding ingredients, country of origin/manufacture, usage instructions, precautions, delivery period, capacity, expiration date, quality assurance, manufacturer details, and MFDS review status, please refer to the product packaging or contact Galleria customer service.
Galleria Department Store (MAC Counter): T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Weekdays 09:00~18:00)
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) MAC T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
.
*Purchase history from Galleria Mall cannot be accumulated at M.A.C stores.
Extra Dimension Eye Shadow
An eye shadow with a creamy yet silky formula, ranging from sheer crystal to sparkling metallic finishes.
[Colors]
[All Ingredients]
-Grand Galaxy, Luna, Havana, Rich Core, Dark Dare, Ready to Party, Evening Gray, Stolen Moment: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Silica, Synthetic Fluorphlogopite, Polysorbate 80, [+/- Mica, Iron Oxides (CI 77491), Iron Oxides (CI 77499), Iron Oxides (CI 77492), Titanium Dioxide, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Manganese Violet, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Ultramarines, Yellow 5 Lake] [ILN38328]-Smoky Mauve, Sea Worship, Silver Sun, Legendary Lure, Fathoms Deep, A Natural Flirt, Armorous Alloy, Sweet Heat, Silver Dune: Cetearyl Ethylhexanoate, Calcium Sodium Borosilicate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Silica, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Synthetic Fluorphlogopite, Polysorbate 80, Calcium Aluminum Borosilicate, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN39670]-Frostwinked, Young Venus, Just Glimming, Stylisilly Merry, Snowdusk: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Squalane, Glycerin, Irish Moss Extract, Dicalcium Phosphate, Ethylhexylglycerin, Calcium Aluminum Borosilicate, Calcium Sodium Borosilicate, Silica, Synthetic Fluorphlogopite, Tin Oxide, Polysorbate 80, Caprylyl Glycol, 1,2-Hexanediol, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN44927] The ingredients provided may change even for the same product depending on the case. For the latest information, please refer to the ingredients on the product packaging or contact the headquarters customer management support team.
E-commerce Product Information Disclosure Statement
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetics, discontinue use and consult a specialist, as continued use may worsen symptoms: a) If redness, swelling, itching, irritation, etc., occur during use. b) If the applied area shows such symptoms when exposed to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and handling precautions: a) Always close the cap after use. b) Store out of reach of children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur compared to the actual product depending on monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| Statement for Functional Cosmetics (Whitening, Wrinkle Improvement, Sunscreen Products, etc.) under the Cosmetics Act, indicating that the functional cosmetics review (or report) under the Cosmetics Act has been completed | Not applicable |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | Italy |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | MAC/ELCA Korea (Yuhan) |
| How to Use | Apply the product to the eye area using an eye shadow brush. (Comfortable, cushion-like feel, blends easily like a cream.) Coverage can be increased by layering. Can be used wet or dry. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Yuhan), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's consumer dispute resolution standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Order/Delivery/Return Inquiries: Galleria Mall Customer Center 1588-0121, Product and Other Inquiries: MAC Customer Management Support Team 02-3440-2782 |
| Product Main Specifications | All skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 1.3g |
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
갤러리아 맥 엑스트라 디멘션 아이섀도우
GALLERIA MAC Extra Dimension Eye Shadow
An eye shadow with a revolutionary creamy yet silky formula, offering a spectrum of finishes from sheer crystal to intense sparkling metallic.
- Innovative Formula: Creamy, blendable texture with exceptional color payoff.
- Versatile Finishes: From subtle sheen to high-impact metallic sparkle.
- Long-wearing: Designed for all-day wear without creasing.
- Exclusive Galleria Offering: Available through Galleria Department Store's MAC counter.
*Purchase history from Galleria Mall cannot be accumulated at standalone M.A.C stores.
Product Specifications
| Brand | MAC |
| Product Number | 1829877678 |
| Product Condition | New |
| Taxpayer Classification | General Taxpayer + Simplified Taxpayer |
| Receipt Issuance | Issuance Possible (Credit Card Slip, Online Cash Receipt) |
| VAT Exemption Status | Taxable Product |
| Categories | Cosmetics/Perfume, Color Makeup, Eyeshadow |
Detailed Information: For comprehensive details regarding ingredients, country of origin/manufacture, usage instructions, precautions, delivery period, capacity, expiration date, quality assurance, manufacturer details, and MFDS review status, please refer to the product packaging or contact Galleria customer service.
Galleria Department Store (MAC Counter): T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Weekdays 09:00~18:00)
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) MAC T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
.
*Purchase history from Galleria Mall cannot be accumulated at M.A.C stores.
Extra Dimension Eye Shadow
An eye shadow with a creamy yet silky formula, ranging from sheer crystal to sparkling metallic finishes.
[Colors]
[All Ingredients]
-Grand Galaxy, Luna, Havana, Rich Core, Dark Dare, Ready to Party, Evening Gray, Stolen Moment: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Silica, Synthetic Fluorphlogopite, Polysorbate 80, [+/- Mica, Iron Oxides (CI 77491), Iron Oxides (CI 77499), Iron Oxides (CI 77492), Titanium Dioxide, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Manganese Violet, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Ultramarines, Yellow 5 Lake] [ILN38328]-Smoky Mauve, Sea Worship, Silver Sun, Legendary Lure, Fathoms Deep, A Natural Flirt, Armorous Alloy, Sweet Heat, Silver Dune: Cetearyl Ethylhexanoate, Calcium Sodium Borosilicate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Silica, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Synthetic Fluorphlogopite, Polysorbate 80, Calcium Aluminum Borosilicate, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN39670]-Frostwinked, Young Venus, Just Glimming, Stylisilly Merry, Snowdusk: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Squalane, Glycerin, Irish Moss Extract, Dicalcium Phosphate, Ethylhexylglycerin, Calcium Aluminum Borosilicate, Calcium Sodium Borosilicate, Silica, Synthetic Fluorphlogopite, Tin Oxide, Polysorbate 80, Caprylyl Glycol, 1,2-Hexanediol, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN44927] The ingredients provided may change even for the same product depending on the case. For the latest information, please refer to the ingredients on the product packaging or contact the headquarters customer management support team.
E-commerce Product Information Disclosure Statement
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetics, discontinue use and consult a specialist, as continued use may worsen symptoms: a) If redness, swelling, itching, irritation, etc., occur during use. b) If the applied area shows such symptoms when exposed to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and handling precautions: a) Always close the cap after use. b) Store out of reach of children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur compared to the actual product depending on monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| Statement for Functional Cosmetics (Whitening, Wrinkle Improvement, Sunscreen Products, etc.) under the Cosmetics Act, indicating that the functional cosmetics review (or report) under the Cosmetics Act has been completed | Not applicable |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | Italy |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | MAC/ELCA Korea (Yuhan) |
| How to Use | Apply the product to the eye area using an eye shadow brush. (Comfortable, cushion-like feel, blends easily like a cream.) Coverage can be increased by layering. Can be used wet or dry. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Yuhan), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's consumer dispute resolution standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Order/Delivery/Return Inquiries: Galleria Mall Customer Center 1588-0121, Product and Other Inquiries: MAC Customer Management Support Team 02-3440-2782 |
| Product Main Specifications | All skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 1.3g |
갤러리아 맥 엑스트라 디멘션 아이섀도우
GALLERIA MAC Extra Dimension Eye Shadow
An eye shadow with a revolutionary creamy yet silky formula, offering a spectrum of finishes from sheer crystal to intense sparkling metallic.
- Innovative Formula: Creamy, blendable texture with exceptional color payoff.
- Versatile Finishes: From subtle sheen to high-impact metallic sparkle.
- Long-wearing: Designed for all-day wear without creasing.
- Exclusive Galleria Offering: Available through Galleria Department Store's MAC counter.
*Purchase history from Galleria Mall cannot be accumulated at standalone M.A.C stores.
Product Specifications
| Brand | MAC |
| Product Number | 1829877678 |
| Product Condition | New |
| Taxpayer Classification | General Taxpayer + Simplified Taxpayer |
| Receipt Issuance | Issuance Possible (Credit Card Slip, Online Cash Receipt) |
| VAT Exemption Status | Taxable Product |
| Categories | Cosmetics/Perfume, Color Makeup, Eyeshadow |
Detailed Information: For comprehensive details regarding ingredients, country of origin/manufacture, usage instructions, precautions, delivery period, capacity, expiration date, quality assurance, manufacturer details, and MFDS review status, please refer to the product packaging or contact Galleria customer service.
Galleria Department Store (MAC Counter): T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Weekdays 09:00~18:00)
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) MAC T.02-6905-3372
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
.
*Purchase history from Galleria Mall cannot be accumulated at M.A.C stores.
Extra Dimension Eye Shadow
An eye shadow with a creamy yet silky formula, ranging from sheer crystal to sparkling metallic finishes.
[Colors]
[All Ingredients]
-Grand Galaxy, Luna, Havana, Rich Core, Dark Dare, Ready to Party, Evening Gray, Stolen Moment: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Silica, Synthetic Fluorphlogopite, Polysorbate 80, [+/- Mica, Iron Oxides (CI 77491), Iron Oxides (CI 77499), Iron Oxides (CI 77492), Titanium Dioxide, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Manganese Violet, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Ultramarines, Yellow 5 Lake] [ILN38328]-Smoky Mauve, Sea Worship, Silver Sun, Legendary Lure, Fathoms Deep, A Natural Flirt, Armorous Alloy, Sweet Heat, Silver Dune: Cetearyl Ethylhexanoate, Calcium Sodium Borosilicate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Glycerin, Silica, Squalane, Ethylhexylglycerin, Carrageenan, Dicalcium Phosphate, Caprylyl Glycol, 1,2-Hexanediol, Tin Oxide, Synthetic Fluorphlogopite, Polysorbate 80, Calcium Aluminum Borosilicate, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN39670]-Frostwinked, Young Venus, Just Glimming, Stylisilly Merry, Snowdusk: Cetearyl Ethylhexanoate, C12-20 Acid PEG-8 Ester, HDI/Trimethylol Hexyllactone Crosspolymer, Squalane, Glycerin, Irish Moss Extract, Dicalcium Phosphate, Ethylhexylglycerin, Calcium Aluminum Borosilicate, Calcium Sodium Borosilicate, Silica, Synthetic Fluorphlogopite, Tin Oxide, Polysorbate 80, Caprylyl Glycol, 1,2-Hexanediol, [+/- Mica, Titanium Dioxide, Iron Oxides (CI 77491), Iron Oxides (CI 77492), Iron Oxides (CI 77499), Aluminum Powder, Bismuth Oxychloride, Blue 1 Lake, Carmine, Chromium Hydroxide Green, Chromium Oxide Greens, Ferric Ammonium Ferrocyanide, Ferric Ferrocyanide, Manganese Violet, Ultramarines, Yellow 5 Lake] [ILN44927] The ingredients provided may change even for the same product depending on the case. For the latest information, please refer to the ingredients on the product packaging or contact the headquarters customer management support team.
E-commerce Product Information Disclosure Statement
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetics, discontinue use and consult a specialist, as continued use may worsen symptoms: a) If redness, swelling, itching, irritation, etc., occur during use. b) If the applied area shows such symptoms when exposed to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and handling precautions: a) Always close the cap after use. b) Store out of reach of children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur compared to the actual product depending on monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| Statement for Functional Cosmetics (Whitening, Wrinkle Improvement, Sunscreen Products, etc.) under the Cosmetics Act, indicating that the functional cosmetics review (or report) under the Cosmetics Act has been completed | Not applicable |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | Italy |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | MAC/ELCA Korea (Yuhan) |
| How to Use | Apply the product to the eye area using an eye shadow brush. (Comfortable, cushion-like feel, blends easily like a cream.) Coverage can be increased by layering. Can be used wet or dry. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Yuhan), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's consumer dispute resolution standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Order/Delivery/Return Inquiries: Galleria Mall Customer Center 1588-0121, Product and Other Inquiries: MAC Customer Management Support Team 02-3440-2782 |
| Product Main Specifications | All skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 1.3g |
- Brand: MAC
- Country of Origin: See detailed description
- Country of Manufacture: See detailed description
- How to Use: See detailed description
- Product Number: 1829877678
- Product Condition: New
- Taxpayer Classification: General Taxpayer + Simplified Taxpayer (Business Issuing Tax Invoices)
- Business Classification: Corporate Business
- Receipt Issuance: Issuance Possible - Credit Card Slip, Online Cash Receipt
- Quality Assurance Standard: See detailed description
- Product Main Specifications: See detailed description
- VAT Exemption Status: Taxable Product
- Precautions for Use: See detailed description
- Expected Delivery Period After Order: See detailed description
- Content Capacity or Weight: See detailed description
- Consumer Consultation Phone Number: See detailed description
- Expiration Date or Period After Opening: See detailed description
- All Ingredients Required to be Listed/Labeled According to the Cosmetics Act: See detailed description
- Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller: See detailed description
- For Functional Cosmetics, Input Whether MFDS Review Under Cosmetics Act is Required (Whitening, Wrinkle Improvement, Sunscreen, etc.): See detailed description
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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