Lycon Lycopro Complete Precision Waxing Kit
$337.59
- $14.50 shipping from Australia View details
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Strip off unwanted body hair with the Lycon Complete Professional Waxing Kit; a compact set that combines everything you need for painless and fuss-free hair removal with professional results. Fully equipped with a mini duo digital wax heater and all the necessary tools including hot and strip waxes, wooden spatulas and non-woven strips for a comfortable wax, the 13-piece collection provides absolutely all the essentials for salon-worthy results from the comfort of your own home. Neatly housed in a transparent PVC bag, the kit is ideal for waxing the face, body and intimate areas.
The Set Contains:
LYCOPRO Duo Professional Wax Heater
A dual-chambered wax-heating device with advanced heating technology and independent thermostat controls that allow you to control optimal temperatures required for your waxing treatment (with maximum temperature settings at 105°C.) Easy to use and clean, the heater features removable metal inserts that slot into two side-by-side chambers (800g capacity each), in which all hot and strip waxes are heated. Topped with a protective transparent lid to keep melted waxes warm and clean whilst warming or not in use.
LYCOdream Hybrid Hot Wax (2 x 500g)
A hybrid that fuses a hot wax with a film wax and offers practically painless shrink-wrapping performance with the ability to remove hair as short as 1mm. Pliable and easy to use, the low temperature wax is formulated with Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide, whilst a caring blend of Argan Oil, Arnica and Aloe Vera ensure skin is left feeling soft, nurtured and comfortable. Ideal for Brazilian waxing, the high-tech formula glides on to skin evenly and thinly, with new generation resins to prevent breaking or tearing.
SoBerry Delicious Strip Wax (800ml)
A super gentle strip wax that features speedy application, extra-strong grip, no sticky residue and no skin drag. Formulated from a special blend of quality natural ingredients that cling to hairs as short as 2mm, the delectable strawberry-scented strip wax delivers the fused benefits of Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide. Stripping away unwanted hairs quickly and gently, and infusing skin with purposeful aromatherapy oils for their conditioning and soothing properties, the strip wax leaves skin butter-soft, smooth and comfortable.
Lycotane Skin Cleanser (125ml)
A gentle, refreshing cleanser used prior to all face and body waxing to thoroughly remove surface oils, perspiration, pollution, makeup and cream residue from skin so that wax clings to unwanted hairs effectively. After each waxing treatment Lycotane is used again to cleanse skin and help close hair follicles.
Pre-Waxing Oil (125ml)
A protective oil formulation that offers waxing preparation to ensure hot waxes only grip the hairs and not the skin for comfortable hair removal. Shielding the skin and minimising skin drag to prevent skin from coming off with the wax, the Pre-Waxing Oil is formulated with Apricot Kernel Oil, Jasmine and Chamomile to intensely soothe and calm the area for a pain-free, clean and precise wax.
Tea-Tree Soothe (125ml)
A lightweight, moisturising and soothing lotion used to calm skin after hot and strip waxing treatments. Known for its antibacterial properties, the soothing moisturiser is enriched with Tea Trea Oil, whilst Rose and Chamomile work in tandem to pacify post-wax inflammation.
Tea-Tree Perfect (125ml)
A soothing multi-purpose formula that hygienically removes strip wax residue whilst calming and moisturising simultaneously. Known for its antibacterial benefits, the caring treatment is enriched with Tea Tree Oil, whilst a nurturing and moisturising blend of Apricot, Sweet Almond and Lavender calms and replenishes skin after waxing.
Wax Solvent (125ml)
A clean-up saviour that quickly and effectively dissolves all types of wax from materials and surfaces (linens, clothes, wax heaters, spatulas, furniture, equipment, carpets and floors). Pleasantly scented, the solvent is an absolute must-have to help you get through the arduous and messy task of cleaning up crumbly, dried wax.
ingrown-X-it Solution (15ml)
A breakthrough spray formula for the face and body that mildly exfoliates and decongests skin with Salicylic Acid, helping to minimise the appearance and discomfort of ingrown hairs. A blend of Arnica and Allantoin work to intensely sooth inflamed red spots and promote skin's natural healing process. Recommended for use after waxing, shaving, depilatory creams, electrolysis and even for the treatment of persistent breakouts, the gentle, non-stinging spray leaves skin calm and comfortable.
LYCON Pink Tweezers
A pair of slanted tweezers crafted from quality stainless steel and designed for precision plucking.
Body - Tongue Depressors (100pk)
Single-use wooden spatulas for waxing larger areas such as the underarms, Brazilian and spot touch-ups on the arms and legs.
Epilace Waxing Strips (250pc)
High quality and non-woven pre-cut waxing strips that offer a strong, economical choice for precision strip waxing. Moulding perfectly to body contours, the epilace strips helps to perform a pain-free and reliable wax.
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
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Strip off unwanted body hair with the Lycon Complete Professional Waxing Kit; a compact set that combines everything you need for painless and fuss-free hair removal with professional results. Fully equipped with a mini duo digital wax heater and all the necessary tools including hot and strip waxes, wooden spatulas and non-woven strips for a comfortable wax, the 13-piece collection provides absolutely all the essentials for salon-worthy results from the comfort of your own home. Neatly housed in a transparent PVC bag, the kit is ideal for waxing the face, body and intimate areas.
The Set Contains:
LYCOPRO Duo Professional Wax Heater
A dual-chambered wax-heating device with advanced heating technology and independent thermostat controls that allow you to control optimal temperatures required for your waxing treatment (with maximum temperature settings at 105°C.) Easy to use and clean, the heater features removable metal inserts that slot into two side-by-side chambers (800g capacity each), in which all hot and strip waxes are heated. Topped with a protective transparent lid to keep melted waxes warm and clean whilst warming or not in use.
LYCOdream Hybrid Hot Wax (2 x 500g)
A hybrid that fuses a hot wax with a film wax and offers practically painless shrink-wrapping performance with the ability to remove hair as short as 1mm. Pliable and easy to use, the low temperature wax is formulated with Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide, whilst a caring blend of Argan Oil, Arnica and Aloe Vera ensure skin is left feeling soft, nurtured and comfortable. Ideal for Brazilian waxing, the high-tech formula glides on to skin evenly and thinly, with new generation resins to prevent breaking or tearing.
SoBerry Delicious Strip Wax (800ml)
A super gentle strip wax that features speedy application, extra-strong grip, no sticky residue and no skin drag. Formulated from a special blend of quality natural ingredients that cling to hairs as short as 2mm, the delectable strawberry-scented strip wax delivers the fused benefits of Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide. Stripping away unwanted hairs quickly and gently, and infusing skin with purposeful aromatherapy oils for their conditioning and soothing properties, the strip wax leaves skin butter-soft, smooth and comfortable.
Lycotane Skin Cleanser (125ml)
A gentle, refreshing cleanser used prior to all face and body waxing to thoroughly remove surface oils, perspiration, pollution, makeup and cream residue from skin so that wax clings to unwanted hairs effectively. After each waxing treatment Lycotane is used again to cleanse skin and help close hair follicles.
Pre-Waxing Oil (125ml)
A protective oil formulation that offers waxing preparation to ensure hot waxes only grip the hairs and not the skin for comfortable hair removal. Shielding the skin and minimising skin drag to prevent skin from coming off with the wax, the Pre-Waxing Oil is formulated with Apricot Kernel Oil, Jasmine and Chamomile to intensely soothe and calm the area for a pain-free, clean and precise wax.
Tea-Tree Soothe (125ml)
A lightweight, moisturising and soothing lotion used to calm skin after hot and strip waxing treatments. Known for its antibacterial properties, the soothing moisturiser is enriched with Tea Trea Oil, whilst Rose and Chamomile work in tandem to pacify post-wax inflammation.
Tea-Tree Perfect (125ml)
A soothing multi-purpose formula that hygienically removes strip wax residue whilst calming and moisturising simultaneously. Known for its antibacterial benefits, the caring treatment is enriched with Tea Tree Oil, whilst a nurturing and moisturising blend of Apricot, Sweet Almond and Lavender calms and replenishes skin after waxing.
Wax Solvent (125ml)
A clean-up saviour that quickly and effectively dissolves all types of wax from materials and surfaces (linens, clothes, wax heaters, spatulas, furniture, equipment, carpets and floors). Pleasantly scented, the solvent is an absolute must-have to help you get through the arduous and messy task of cleaning up crumbly, dried wax.
ingrown-X-it Solution (15ml)
A breakthrough spray formula for the face and body that mildly exfoliates and decongests skin with Salicylic Acid, helping to minimise the appearance and discomfort of ingrown hairs. A blend of Arnica and Allantoin work to intensely sooth inflamed red spots and promote skin's natural healing process. Recommended for use after waxing, shaving, depilatory creams, electrolysis and even for the treatment of persistent breakouts, the gentle, non-stinging spray leaves skin calm and comfortable.
LYCON Pink Tweezers
A pair of slanted tweezers crafted from quality stainless steel and designed for precision plucking.
Body - Tongue Depressors (100pk)
Single-use wooden spatulas for waxing larger areas such as the underarms, Brazilian and spot touch-ups on the arms and legs.
Epilace Waxing Strips (250pc)
High quality and non-woven pre-cut waxing strips that offer a strong, economical choice for precision strip waxing. Moulding perfectly to body contours, the epilace strips helps to perform a pain-free and reliable wax.
Strip off unwanted body hair with the Lycon Complete Professional Waxing Kit; a compact set that combines everything you need for painless and fuss-free hair removal with professional results. Fully equipped with a mini duo digital wax heater and all the necessary tools including hot and strip waxes, wooden spatulas and non-woven strips for a comfortable wax, the 13-piece collection provides absolutely all the essentials for salon-worthy results from the comfort of your own home. Neatly housed in a transparent PVC bag, the kit is ideal for waxing the face, body and intimate areas.
The Set Contains:
LYCOPRO Duo Professional Wax Heater
A dual-chambered wax-heating device with advanced heating technology and independent thermostat controls that allow you to control optimal temperatures required for your waxing treatment (with maximum temperature settings at 105°C.) Easy to use and clean, the heater features removable metal inserts that slot into two side-by-side chambers (800g capacity each), in which all hot and strip waxes are heated. Topped with a protective transparent lid to keep melted waxes warm and clean whilst warming or not in use.
LYCOdream Hybrid Hot Wax (2 x 500g)
A hybrid that fuses a hot wax with a film wax and offers practically painless shrink-wrapping performance with the ability to remove hair as short as 1mm. Pliable and easy to use, the low temperature wax is formulated with Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide, whilst a caring blend of Argan Oil, Arnica and Aloe Vera ensure skin is left feeling soft, nurtured and comfortable. Ideal for Brazilian waxing, the high-tech formula glides on to skin evenly and thinly, with new generation resins to prevent breaking or tearing.
SoBerry Delicious Strip Wax (800ml)
A super gentle strip wax that features speedy application, extra-strong grip, no sticky residue and no skin drag. Formulated from a special blend of quality natural ingredients that cling to hairs as short as 2mm, the delectable strawberry-scented strip wax delivers the fused benefits of Titanium Dioxide and Micro Mica for superior skin protection, a smooth feel and easy glide. Stripping away unwanted hairs quickly and gently, and infusing skin with purposeful aromatherapy oils for their conditioning and soothing properties, the strip wax leaves skin butter-soft, smooth and comfortable.
Lycotane Skin Cleanser (125ml)
A gentle, refreshing cleanser used prior to all face and body waxing to thoroughly remove surface oils, perspiration, pollution, makeup and cream residue from skin so that wax clings to unwanted hairs effectively. After each waxing treatment Lycotane is used again to cleanse skin and help close hair follicles.
Pre-Waxing Oil (125ml)
A protective oil formulation that offers waxing preparation to ensure hot waxes only grip the hairs and not the skin for comfortable hair removal. Shielding the skin and minimising skin drag to prevent skin from coming off with the wax, the Pre-Waxing Oil is formulated with Apricot Kernel Oil, Jasmine and Chamomile to intensely soothe and calm the area for a pain-free, clean and precise wax.
Tea-Tree Soothe (125ml)
A lightweight, moisturising and soothing lotion used to calm skin after hot and strip waxing treatments. Known for its antibacterial properties, the soothing moisturiser is enriched with Tea Trea Oil, whilst Rose and Chamomile work in tandem to pacify post-wax inflammation.
Tea-Tree Perfect (125ml)
A soothing multi-purpose formula that hygienically removes strip wax residue whilst calming and moisturising simultaneously. Known for its antibacterial benefits, the caring treatment is enriched with Tea Tree Oil, whilst a nurturing and moisturising blend of Apricot, Sweet Almond and Lavender calms and replenishes skin after waxing.
Wax Solvent (125ml)
A clean-up saviour that quickly and effectively dissolves all types of wax from materials and surfaces (linens, clothes, wax heaters, spatulas, furniture, equipment, carpets and floors). Pleasantly scented, the solvent is an absolute must-have to help you get through the arduous and messy task of cleaning up crumbly, dried wax.
ingrown-X-it Solution (15ml)
A breakthrough spray formula for the face and body that mildly exfoliates and decongests skin with Salicylic Acid, helping to minimise the appearance and discomfort of ingrown hairs. A blend of Arnica and Allantoin work to intensely sooth inflamed red spots and promote skin's natural healing process. Recommended for use after waxing, shaving, depilatory creams, electrolysis and even for the treatment of persistent breakouts, the gentle, non-stinging spray leaves skin calm and comfortable.
LYCON Pink Tweezers
A pair of slanted tweezers crafted from quality stainless steel and designed for precision plucking.
Body - Tongue Depressors (100pk)
Single-use wooden spatulas for waxing larger areas such as the underarms, Brazilian and spot touch-ups on the arms and legs.
Epilace Waxing Strips (250pc)
High quality and non-woven pre-cut waxing strips that offer a strong, economical choice for precision strip waxing. Moulding perfectly to body contours, the epilace strips helps to perform a pain-free and reliable wax.
Item Specifics
Please refer to instructions included within the set.
Ingredients
Hybrid Strip Wax: Hydrogenated Polycyclopentadiene, Cera Microcristallina (Microcrystalline Wax), Colophonium (Rosin), Glyceryl Hydrogenated Rosinate, Cera Alba (Beeswax), Paraffin, Lanolin, Titanium Dioxide (CI 77891), Mica (CI 77019), Argania Spinosa Kernel Oil, Arnica Montana Flower Extract, Aloe Barbadensis (Aloe) Leaf Extract, Parfum (Fragrance), Limonene, Hexyl Cinnamal, Red 28 Lake (CI 45410), Red 21 (CI 45380), Violet 2 (CI 60725).
SoBerry Strip Wax: Colophonium (Rosin), Glyceryl Hydrogenated Rosinate, Vegetable Oil (Olus Oil), Prunus Amygdalus Dulcis (Sweet Almond) Oil.
May also contain: Colours, Fragrance, Essential Oils, Mineral Oil.
Lycotane: Aqua (Water), Alcohol Denat., Propanediol, Polysorbate 20, Hamamelis Virginiana (Witch Hazel) Water, Aloe Barbadensis (Aloe Vera) Leaf Extract, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Parfum (Fragrance), Anthemis Nobilis (Chamomile) Flower Oil, Jasminum Officinale (Jasmine) Oil, Disodium EDTA, Piroctone Olamine, Citric Acid, Linalool, Benzyl Alcohol, Cinnamyl Alcohol, Benzyl Benzoate, Benzyl Salicylate, Hexyl Cinnamal, Phenoxyethanol, Yellow 5 (CI 19140), Blue 1 (CI 42090).
Pre-Waxing Oil: Paraffinum Liquidum (Mineral Oil), C12-15 Alkyl Benzoate, Prunus Armeniaca (Apricot) Kernel Oil, Bisabolol, Parfum (Fragrance), Jasminum Officinale (Jasmine) Oil, Linalool, Benzyl Alcohol, Cinnamyl Alcohol, Benzyl Benzoate, Benzyl Salicylate, Geraniol, Hexyl Cinnamal, Hydroxycitronellal, Green 6 (CI 61565), Violet 2 (CI 60725).
Tea-Tree Soothe: Aqua (Water), Propanediol, Glyceryl Stearate, C12-15 Alkyl Benzoate, PEG-100 Stearate, Cetearyl Alcohol, Glycerin, Polyacrylamide, Dimethicone, Melaleuca Alternifolia (Tea Tree) Leaf Oil, C13-14 Isoparaffin, Potassium Cetyl Phosphate, Allantoin, Chamomilla Recutita (Matricaria) Flower Extract, Fragrance (Parfum), Rose Flower Oil (Rosa Spp), Leptospermum Petersonii (Lemon Tea Tree) Oil, Citronellol, Geraniol, Citral, Limonene, Linalool, PPG26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Disodium EDTA, Laureth-7, Piroctone Olamine, Citric Acid, TBHQ, Phenoxyethanol, Yellow 5 (CI 19140), Blue 1 (CI 42090).
Tea-Tree Perfect: Paraffinum Liquidum (Mineral Oil), C12-15 Alkyl Benzoate, Lavandula Angustifolia (Lavender) Oil, Prunus Armeniaca (Apricot) Kernel Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Anthemis Nobilis (Chamomile) Flower Oil, Linalool, Limonene, Red 21 (CI 45380), Violet 2 (CI 60725).
Wax Solvent: Aliphatic Hydrocarbon Solvent (Non DG), Fragrance [Fragrance contains D-Limonene]
Ingrown-X-it Solution: Aqua (Water), Alcohol Denat., Hamamelis Virginiana (Witch Hazel) Water, Betaine Salicylate, Sodium Lactate, Triethanolamine, Lactic Acid, Panthenol, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Phenoxyethanol, Caprylyl Glycol, Allantoin, Parfum (Fragrance), Arnica Montana Flower Extract, Piroctone Olamine, Disodium EDTA, Linalool, Benzyl Benzoate, Butylphenyl Methylpropional, Hydroxyisohexyl 3-Cyclohexene Carboxaldehyde, Limonene
For the latest information, it is recommended to review the ingredient list printed on the packaging of the product prior to usage or consumption.
,Hybrid Strip Wax: Hydrogenated Polycyclopentadiene, Cera Microcristallina (Microcrystalline Wax), Colophonium (Rosin), Glyceryl Hydrogenated Rosinate, Cera Alba (Beeswax), Paraffin, Lanolin, Titanium Dioxide (CI 77891), Mica (CI 77019), Argania Spinosa Kernel Oil, Arnica Montana Flower Extract, Aloe Barbadensis (Aloe) Leaf Extract, Parfum (Fragrance), Limonene, Hexyl Cinnamal, Red 28 Lake (CI 45410), Red 21 (CI 45380), Violet 2 (CI 60725).
SoBerry Strip Wax: Colophonium (Rosin), Glyceryl Hydrogenated Rosinate, Vegetable Oil (Olus Oil), Prunus Amygdalus Dulcis (Sweet Almond) Oil.
May also contain: Colours, Fragrance, Essential Oils, Mineral Oil.
Lycotane: Aqua (Water), Alcohol Denat., Propanediol, Polysorbate 20, Hamamelis Virginiana (Witch Hazel) Water, Aloe Barbadensis (Aloe Vera) Leaf Extract, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Parfum (Fragrance), Anthemis Nobilis (Chamomile) Flower Oil, Jasminum Officinale (Jasmine) Oil, Disodium EDTA, Piroctone Olamine, Citric Acid, Linalool, Benzyl Alcohol, Cinnamyl Alcohol, Benzyl Benzoate, Benzyl Salicylate, Hexyl Cinnamal, Phenoxyethanol, Yellow 5 (CI 19140), Blue 1 (CI 42090).
Pre-Waxing Oil: Paraffinum Liquidum (Mineral Oil), C12-15 Alkyl Benzoate, Prunus Armeniaca (Apricot) Kernel Oil, Bisabolol, Parfum (Fragrance), Jasminum Officinale (Jasmine) Oil, Linalool, Benzyl Alcohol, Cinnamyl Alcohol, Benzyl Benzoate, Benzyl Salicylate, Geraniol, Hexyl Cinnamal, Hydroxycitronellal, Green 6 (CI 61565), Violet 2 (CI 60725).
Tea-Tree Soothe: Aqua (Water), Propanediol, Glyceryl Stearate, C12-15 Alkyl Benzoate, PEG-100 Stearate, Cetearyl Alcohol, Glycerin, Polyacrylamide, Dimethicone, Melaleuca Alternifolia (Tea Tree) Leaf Oil, C13-14 Isoparaffin, Potassium Cetyl Phosphate, Allantoin, Chamomilla Recutita (Matricaria) Flower Extract, Fragrance (Parfum), Rose Flower Oil (Rosa Spp), Leptospermum Petersonii (Lemon Tea Tree) Oil, Citronellol, Geraniol, Citral, Limonene, Linalool, PPG26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Disodium EDTA, Laureth-7, Piroctone Olamine, Citric Acid, TBHQ, Phenoxyethanol, Yellow 5 (CI 19140), Blue 1 (CI 42090).
Tea-Tree Perfect: Paraffinum Liquidum (Mineral Oil), C12-15 Alkyl Benzoate, Lavandula Angustifolia (Lavender) Oil, Prunus Armeniaca (Apricot) Kernel Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Anthemis Nobilis (Chamomile) Flower Oil, Linalool, Limonene, Red 21 (CI 45380), Violet 2 (CI 60725).
Wax Solvent: Aliphatic Hydrocarbon Solvent (Non DG), Fragrance [Fragrance contains D-Limonene]
Ingrown-X-it Solution: Aqua (Water), Alcohol Denat., Hamamelis Virginiana (Witch Hazel) Water, Betaine Salicylate, Sodium Lactate, Triethanolamine, Lactic Acid, Panthenol, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Phenoxyethanol, Caprylyl Glycol, Allantoin, Parfum (Fragrance), Arnica Montana Flower Extract, Piroctone Olamine, Disodium EDTA, Linalool, Benzyl Benzoate, Butylphenyl Methylpropional, Hydroxyisohexyl 3-Cyclohexene Carboxaldehyde, Limonene
For the latest information, it is recommended to review the ingredient list printed on the packaging of the product prior to usage or consumption.
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
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You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
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- Check with your local USPS or UPS office.
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Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
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Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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