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LANCOME The Celestial Palette

Brand: LANCOME

Product Overview

THE CELESTIAL PALETTE - HOLIDAY LIMITED EDITION

This Holiday season, Lancôme invites you to an extraordinary celebration under the diamond snow in Paris with its Holiday 2024 Celestial Limited Editions. A collection that reflects the elegance and festive spirit of Paris inspired by the magical night, lights and architecture of the city.

Created by Global Creative Director of Lancôme Makeup, Lisa Eldridge, the star of the Holiday season comes as a dazzling new palette gets set to dress the eyes and face, ready for the secret garden party. Capturing the colors of the Holiday night in Paris, the prisma shine formula comes in 6 desirable shades, including: Midnight Sky inspired by a starry night; Diamond Snowflake captures the city’s sparkling lights and reflections; Star Glint celebrates the golden status that decorated the most majestic monuments in Paris; and Celestial Rose, which pays homage to the iconic Lancôme rose gold Holiday edition.

As precious as a jewel, each shade has been embossed with a mesmerizing starburst pattern. On the outside, a rose gold metal box features the legendary Agora rose, embossed on a leather-like effect, hot-stamped with starry sky details and studded with exceptional details, to conjure the image of the Paris heavens at night.

As the diamond snow illuminates the sky, a spectacular pyramid of gifts emerges showcasing the celestial gifting collection that reflects the elegance and festive spirit of Paris. This Holiday season, gather your loved ones under the diamond snow and gift them the extraordinary.

For this Holiday, create your unique festive look with our Limited Edition Celestial palette! Play with our six exclusive shades to create the most extraordinary looks of the season!

Full ingredient list

MIDNIGHT SKY:
MICA • CI 77499 / IRON OXIDES • CI 77891 / TITANIUM DIOXIDE • CALCIUM SODIUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SILICA • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77510 / FERRIC FERROCYANIDE

DIAMOND SNOWFLAKE:
MICA • CALCIUM ALUMINUM BOROSILICATE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

STAR GLINT:
SYNTHETIC FLUORPHLOGOPITE • MICA • SILICA • CI 77891 / TITANIUM DIOXIDE • CALCIUM ALUMINUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

CELESTIAL ROSE:
MICA • SYNTHETIC FLUORPHLOGOPITE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • SILICA • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • MALTODEXTRIN • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 75470 / CARMINE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

MYSTICAL BROWN:
MICA • CI 77891 / TITANIUM DIOXIDE • CI 77499 / IRON OXIDES • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • CI 77491 / IRON OXIDES • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES

PARIS STARLIGHT:
MICA • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CI 77491 / IRON OXIDES • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

Brand: LANCOME
Isin: I00BJJZUFAOP

$200.69

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  • $14.50 extended delivery from Australia
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LANCOME The Celestial Palette

LANCOME The Celestial Palette

$200.69

Product Overview

THE CELESTIAL PALETTE - HOLIDAY LIMITED EDITION

This Holiday season, Lancôme invites you to an extraordinary celebration under the diamond snow in Paris with its Holiday 2024 Celestial Limited Editions. A collection that reflects the elegance and festive spirit of Paris inspired by the magical night, lights and architecture of the city.

Created by Global Creative Director of Lancôme Makeup, Lisa Eldridge, the star of the Holiday season comes as a dazzling new palette gets set to dress the eyes and face, ready for the secret garden party. Capturing the colors of the Holiday night in Paris, the prisma shine formula comes in 6 desirable shades, including: Midnight Sky inspired by a starry night; Diamond Snowflake captures the city’s sparkling lights and reflections; Star Glint celebrates the golden status that decorated the most majestic monuments in Paris; and Celestial Rose, which pays homage to the iconic Lancôme rose gold Holiday edition.

As precious as a jewel, each shade has been embossed with a mesmerizing starburst pattern. On the outside, a rose gold metal box features the legendary Agora rose, embossed on a leather-like effect, hot-stamped with starry sky details and studded with exceptional details, to conjure the image of the Paris heavens at night.

As the diamond snow illuminates the sky, a spectacular pyramid of gifts emerges showcasing the celestial gifting collection that reflects the elegance and festive spirit of Paris. This Holiday season, gather your loved ones under the diamond snow and gift them the extraordinary.

For this Holiday, create your unique festive look with our Limited Edition Celestial palette! Play with our six exclusive shades to create the most extraordinary looks of the season!

Full ingredient list

MIDNIGHT SKY:
MICA • CI 77499 / IRON OXIDES • CI 77891 / TITANIUM DIOXIDE • CALCIUM SODIUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SILICA • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77510 / FERRIC FERROCYANIDE

DIAMOND SNOWFLAKE:
MICA • CALCIUM ALUMINUM BOROSILICATE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

STAR GLINT:
SYNTHETIC FLUORPHLOGOPITE • MICA • SILICA • CI 77891 / TITANIUM DIOXIDE • CALCIUM ALUMINUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

CELESTIAL ROSE:
MICA • SYNTHETIC FLUORPHLOGOPITE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • SILICA • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • MALTODEXTRIN • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 75470 / CARMINE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

MYSTICAL BROWN:
MICA • CI 77891 / TITANIUM DIOXIDE • CI 77499 / IRON OXIDES • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • CI 77491 / IRON OXIDES • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES

PARIS STARLIGHT:
MICA • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CI 77491 / IRON OXIDES • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

Brand: LANCOME
Isin: I00BJJZUFAOP

THE CELESTIAL PALETTE - HOLIDAY LIMITED EDITION

This Holiday season, Lancôme invites you to an extraordinary celebration under the diamond snow in Paris with its Holiday 2024 Celestial Limited Editions. A collection that reflects the elegance and festive spirit of Paris inspired by the magical night, lights and architecture of the city.

Created by Global Creative Director of Lancôme Makeup, Lisa Eldridge, the star of the Holiday season comes as a dazzling new palette gets set to dress the eyes and face, ready for the secret garden party. Capturing the colors of the Holiday night in Paris, the prisma shine formula comes in 6 desirable shades, including: Midnight Sky inspired by a starry night; Diamond Snowflake captures the city’s sparkling lights and reflections; Star Glint celebrates the golden status that decorated the most majestic monuments in Paris; and Celestial Rose, which pays homage to the iconic Lancôme rose gold Holiday edition.

As precious as a jewel, each shade has been embossed with a mesmerizing starburst pattern. On the outside, a rose gold metal box features the legendary Agora rose, embossed on a leather-like effect, hot-stamped with starry sky details and studded with exceptional details, to conjure the image of the Paris heavens at night.

As the diamond snow illuminates the sky, a spectacular pyramid of gifts emerges showcasing the celestial gifting collection that reflects the elegance and festive spirit of Paris. This Holiday season, gather your loved ones under the diamond snow and gift them the extraordinary.

For this Holiday, create your unique festive look with our Limited Edition Celestial palette! Play with our six exclusive shades to create the most extraordinary looks of the season!

Full ingredient list

MIDNIGHT SKY:
MICA • CI 77499 / IRON OXIDES • CI 77891 / TITANIUM DIOXIDE • CALCIUM SODIUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SILICA • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77510 / FERRIC FERROCYANIDE

DIAMOND SNOWFLAKE:
MICA • CALCIUM ALUMINUM BOROSILICATE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77491 / IRON OXIDES • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

STAR GLINT:
SYNTHETIC FLUORPHLOGOPITE • MICA • SILICA • CI 77891 / TITANIUM DIOXIDE • CALCIUM ALUMINUM BOROSILICATE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • GLYCERIN • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

CELESTIAL ROSE:
MICA • SYNTHETIC FLUORPHLOGOPITE • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • CI 77491 / IRON OXIDES • SILICA • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • TIN OXIDE • DICALCIUM PHOSPHATE • CAPRYLYL GLYCOL • MALTODEXTRIN • XANTHAN GUM • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 75470 / CARMINE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

MYSTICAL BROWN:
MICA • CI 77891 / TITANIUM DIOXIDE • CI 77499 / IRON OXIDES • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • CI 77491 / IRON OXIDES • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES

PARIS STARLIGHT:
MICA • CI 77891 / TITANIUM DIOXIDE • CETEARYL ETHYLHEXANOATE • HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER • SQUALANE • OCTYLDODECYL STEAROYL STEARATE • GLYCERIN • CI 77491 / IRON OXIDES • CARRAGEENAN • DICALCIUM PHOSPHATE • SILICA • CAPRYLYL GLYCOL • XANTHAN GUM • SYNTHETIC FLUORPHLOGOPITE • ETHYLHEXYLGLYCERIN • POLYSORBATE 80 • 1,2-HEXANEDIOL • TOCOPHEROL • PENTAERYTHRITYL TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • CI 77492 / IRON OXIDES • CI 77499 / IRON OXIDES

 

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Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
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Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

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Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

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You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

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Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

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Please allow:

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If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
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