Hera 헤라 블랙 쿠션 파운데이션 15g 본품+리필 25N1
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헤라 블랙 쿠션 파운데이션 15g
Original product + refill
Product information provision notice
내용물의 용량 또는 중량
15g+15g
제품 주요 사양.
모든피부
사용기한(또는 개봉 후 사용기간)
36 months from date of manufacture, 12 months after opening
How to use
After basic use, at the foundation use stage, take an appropriate amount using the puff and apply it on the face.
화장품제조업자,화장품책임판매업자 및 맞춤형화장품판매업자
Amore Pacific Co., Ltd.
Country of manufacture
대한민국
화장품법에 따라 기재해야 하는 모든 성분
[13N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, polymethyl methacrylate, zinc oxide, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, yellow iron oxide, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, red iron oxide, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyl dimethicone, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, red iron oxide, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17C1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, yellow iron oxide, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, red iron oxide, Caprylyl glycol, triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, corn mint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, red iron oxide, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21C1]
정제수, 사이클로펜타실록세인, 메틸트라이메티콘, 부틸렌글라이콜, 티타늄디옥사이드 (CI 77891), 에칠헥실메톡시신나메이트, 마이카, 사이클로헥사실록세인, 트라이메틸실록시실리케이트, 피이지-10다이메티콘, 다이메티콘, 다이스테아다이모늄헥토라이트, 징크옥사이드, 티타늄디옥사이드, 폴리메틸메타크릴레이트, 라우릴피이지-9폴리다이메틸실록시에틸다이메티콘, 황색산화철, 아크릴레이트/다이메티콘코폴리머, 소듐클로라이드, 아크릴레이트/스테아릴아크릴레이트/다이메티콘메타크릴레이트코폴리머, 알루미늄하이드록사이드, 글리세린, 적색산화철, 폴리실리콘-11, 폴리솔베이트40, 폴리솔베이트80, 카프릴릴글라이콜, 트라이에톡시카프릴릴실레인, 향료, 라우로일라이신, 스테아릭애씨드, 하이드로제네이티드레시틴, 에틸헥실글리세린, 흑색산화철, 다이소듐이디티에이, 콘민트잎추출물, 비스머스옥시클로라이드, 커먼자스민꽃추출물, 아이소도데케인, 1,2-헥산다이올, 비에이치티, 아크릴레이트/폴리트라이메틸실록시메타크릴레이트코폴리머, 하이알루로닉애씨드, 토코페롤
[23N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, red iron oxide, polysilicon-11, polysorbate 40, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[23C1]
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
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헤라 블랙 쿠션 파운데이션 15g
Original product + refill
Product information provision notice
내용물의 용량 또는 중량
15g+15g
제품 주요 사양.
모든피부
사용기한(또는 개봉 후 사용기간)
36 months from date of manufacture, 12 months after opening
How to use
After basic use, at the foundation use stage, take an appropriate amount using the puff and apply it on the face.
화장품제조업자,화장품책임판매업자 및 맞춤형화장품판매업자
Amore Pacific Co., Ltd.
Country of manufacture
대한민국
화장품법에 따라 기재해야 하는 모든 성분
[13N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, polymethyl methacrylate, zinc oxide, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, yellow iron oxide, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, red iron oxide, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyl dimethicone, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, red iron oxide, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17C1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, yellow iron oxide, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, red iron oxide, Caprylyl glycol, triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, corn mint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, red iron oxide, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21C1]
정제수, 사이클로펜타실록세인, 메틸트라이메티콘, 부틸렌글라이콜, 티타늄디옥사이드 (CI 77891), 에칠헥실메톡시신나메이트, 마이카, 사이클로헥사실록세인, 트라이메틸실록시실리케이트, 피이지-10다이메티콘, 다이메티콘, 다이스테아다이모늄헥토라이트, 징크옥사이드, 티타늄디옥사이드, 폴리메틸메타크릴레이트, 라우릴피이지-9폴리다이메틸실록시에틸다이메티콘, 황색산화철, 아크릴레이트/다이메티콘코폴리머, 소듐클로라이드, 아크릴레이트/스테아릴아크릴레이트/다이메티콘메타크릴레이트코폴리머, 알루미늄하이드록사이드, 글리세린, 적색산화철, 폴리실리콘-11, 폴리솔베이트40, 폴리솔베이트80, 카프릴릴글라이콜, 트라이에톡시카프릴릴실레인, 향료, 라우로일라이신, 스테아릭애씨드, 하이드로제네이티드레시틴, 에틸헥실글리세린, 흑색산화철, 다이소듐이디티에이, 콘민트잎추출물, 비스머스옥시클로라이드, 커먼자스민꽃추출물, 아이소도데케인, 1,2-헥산다이올, 비에이치티, 아크릴레이트/폴리트라이메틸실록시메타크릴레이트코폴리머, 하이알루로닉애씨드, 토코페롤
[23N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, red iron oxide, polysilicon-11, polysorbate 40, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[23C1]
헤라 블랙 쿠션 파운데이션 15g
Original product + refill
Product information provision notice
내용물의 용량 또는 중량
15g+15g
제품 주요 사양.
모든피부
사용기한(또는 개봉 후 사용기간)
36 months from date of manufacture, 12 months after opening
How to use
After basic use, at the foundation use stage, take an appropriate amount using the puff and apply it on the face.
화장품제조업자,화장품책임판매업자 및 맞춤형화장품판매업자
Amore Pacific Co., Ltd.
Country of manufacture
대한민국
화장품법에 따라 기재해야 하는 모든 성분
[13N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, polymethyl methacrylate, zinc oxide, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, yellow iron oxide, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, red iron oxide, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyl dimethicone, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, caprylyl glycol, Triethoxycaprylyl silane, fragrance, lauroyl lysine, red iron oxide, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[17C1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxy silicate, PEG-10 dimethicone, dimethicone, disteadimonium hectorite, zinc oxide, polymethyl methacrylate, Titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, acrylate/dimethicone copolymer, yellow iron oxide, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, polysorbate 80, red iron oxide, Caprylyl glycol, triethoxycaprylyl silane, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, ethylhexyl glycerin, disodium EDTA, black iron oxide, corn mint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, polysilicon-11, polysorbate 40, red iron oxide, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[21C1]
정제수, 사이클로펜타실록세인, 메틸트라이메티콘, 부틸렌글라이콜, 티타늄디옥사이드 (CI 77891), 에칠헥실메톡시신나메이트, 마이카, 사이클로헥사실록세인, 트라이메틸실록시실리케이트, 피이지-10다이메티콘, 다이메티콘, 다이스테아다이모늄헥토라이트, 징크옥사이드, 티타늄디옥사이드, 폴리메틸메타크릴레이트, 라우릴피이지-9폴리다이메틸실록시에틸다이메티콘, 황색산화철, 아크릴레이트/다이메티콘코폴리머, 소듐클로라이드, 아크릴레이트/스테아릴아크릴레이트/다이메티콘메타크릴레이트코폴리머, 알루미늄하이드록사이드, 글리세린, 적색산화철, 폴리실리콘-11, 폴리솔베이트40, 폴리솔베이트80, 카프릴릴글라이콜, 트라이에톡시카프릴릴실레인, 향료, 라우로일라이신, 스테아릭애씨드, 하이드로제네이티드레시틴, 에틸헥실글리세린, 흑색산화철, 다이소듐이디티에이, 콘민트잎추출물, 비스머스옥시클로라이드, 커먼자스민꽃추출물, 아이소도데케인, 1,2-헥산다이올, 비에이치티, 아크릴레이트/폴리트라이메틸실록시메타크릴레이트코폴리머, 하이알루로닉애씨드, 토코페롤
[23N1]
Purified water, cyclopentasiloxane, methyl trimethicone, butylene glycol, titanium dioxide (CI 77891), ethylhexyl methoxycinnamate, mica, cyclohexasiloxane, trimethylsiloxysilicate, PEG-10 dimethicone, dimethicone, distear dimonium hectorite, zinc oxide, titanium dioxide, Lauryl PEG-9 polydimethylsiloxyethyldimethicone, polymethyl methacrylate, yellow iron oxide, acrylate/dimethicone copolymer, sodium chloride, acrylate/stearyl acrylate/dimethicone methacrylate copolymer, aluminum hydroxide, glycerin, red iron oxide, polysilicon-11, polysorbate 40, polysorbate 80, Triethoxycaprylyl silane, caprylyl glycol, fragrance, lauroyl lysine, stearic acid, hydrogenated lecithin, black iron oxide, ethylhexyl glycerin, disodium EDTA, cornmint leaf extract, bismuth oxychloride, common jasmine flower extract, isododecane, 1,2-hexanediol, BHT, acrylate/polytrimethylsiloxymethacrylate copolymer, hyaluronic acid, tocopherol
[23C1]
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.99 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.
If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.
If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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