goodal Heartleaf Hyaluron Soothing Clear Pad 70ea Special Set (+10ea) (OY-Exclusive) - goodal Heartleaf Hyaluron Soothing Clear Pad 70ea
$70.59
- $12.99 shipping from South Korea View details
-
Arrives
Why we love it
The Hyaluron Soothing Clear Pad with Ice Heartleaf. 100% satisfaction with the product, shows 100% effectiveness in improving moisturizing effect, soothing effect, dryness improvement, temporary moisturizing improvement, and decreasing skin temperature under high humidity conditions after use. Suitable for when the skin feels dry and tight, when the skin is sensitive to stimulation, when the skin texture is rough, and when there is a sensation of heat on the skin. With instant cooling of -3.7 degrees, it fills the moisture and cools down the heated skin and cares for dryness with cooling care. It has been proven effective through human testing and helps to reduce skin temperature under high humidity conditions, improve moisturizing in 10 layers, improve dryness, and temporarily improve moisture. It is a 2IN1 smooth care fabric that calms the skin, thickens it, and cares for dead skin cells with smooth and tidy pattern fabric. The smooth and tidy pattern cotton gently organizes the skin texture as a toner substitute, and the moisture-adhering smooth surface gives a concentrated moisture cooling like a face mask. Completed tests for improving 10-layer calmness, suitable for sensitive skin, and no skin irritation.
Featured ingredients
It contains goodal's unique extract ingredient, Ice Heartleaf, extracted through the Ice Crystal Press method, to provide a moisturizing soothing effect. It provides a synergistic effect of moisturizing and soothing with 11 types of hyaluronic acid, panthenol, and 5 types of ceramide. Helps moisturize with 11 types of complex hyaluronic acid, maintain moisture with panthenol, and protect the skin with 5 types of ceramides. Hyaluronicacid with 11 types of complex hyaluronic acid containing smaller molecules than the pore provides 11 layers of moisture. It is a low-irritation pad that contains 11 hyaluronic acid, panthenol, and 5 ceramides, removing the heat and adding a soothing effect for sensitive skin.
How to use
#Morning Wiping Toner: Quick morning routine, lightly clean and tidy up the skin impurities. #Full of vitality mask pack: Apply like a mask to areas that need calming and remove it for concentrated soothing effect.
More Info
goodal Ice
Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P)
Why we love it
#CoolingSoothing #PeelingSoothing
Ice Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P) OLIVE YOUNG Exclusive
Packaging and ingredients
- Before
- Renewed
goodal Houttuynia Cordata Claming Toner Pad has been
renewed to goodal Ice Heartleaf Hyaluron Soothing Clear Pad.
Featured ingredients
Moisturizing and soothing effects of
Ice Houttuynia Cordata Extract*
Ice Heartleaf Hyaluron
Soothing Clear Pad
*Ice Houttuynia Cordata Extract:goodal’s unique extraction made with an ice crystal pressing
technique on Houttuynia Cordata that is cultivated within 8 hours from Udo-island in Jeju
Instant cooling effect by -3.7°C
Cooling care to lower flushed skin
temperature by filling with cool moisture
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Fabric for smooth skin complete
with Houttuynia Cordata Extract
Apply the smooth side to soothe heated skin and
the thick patterned side to exfoliate.
Gentle Calming Pad Suitable
for Sensitive Skin
A low-irritation pad formulated with
added soothing effects
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Instant cooling effect by -3.7°C
Cooling care to cool down skin
temperature by moisturizing
Cooling effect to lower flushed skin temperature
and remove dryness through hydration
*Cooling ingredients: Contains glacial milk and erythritol
*Clinical trial on lowering skin temperature (instant cooling) in high temperature and
humidity environment and improving hydration up to the 10th layer inside skin /
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
2-in-1 double synergy for
toner wipes and mask pack
Fabric for smooth skin texture
Apply the smooth side to soothe flushed skin
and the thick patterned side to exfoliate.
Mild and low-irritation pad for
soothing sensitive skin types
The low-irritation pad contains 11 types of
hyaluronic acids, panthenol, and 5 types of ceramide to
lower flushed skin temperature and
provide soothing effects on sensitive skin types
*Clinical trial on lowering skin temperature in high temperature and humidity environment and
improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
*Cooling ingredients: Contains glacial milk and erythritol / Limited to ingredient characteristics only
- Completed test
on improving soothing
effects up to the
10th skin layer - Completed test
on sensitive
skin types - Completed
skin irritation
test
- [10 Factors of Skin Soothing (Irritation Improvement) Test Completed] Global Medical Research Center Co., Ltd. / Dec. 13–14, 2023 / 21 subjects /
Based on average values, temporary effects, individual results may vary - [Completed test on sensitive skin types] Global Medical Research Center Co., Ltd. / Dec. 19–21, 2023 / 30 subjects /
Results vary in individuals - [Primary skin irritation test] Global Medical Research Center Co., Ltd. / Dec. 12–14, 2023 / 31 subjects /
Results vary in individuals
Helps to improve soothing effects
up to the 10th skin layer
(stratum corneum)
*Helps to improve soothing effects up to the 10th skin layer (stratum corneum)
: The process of applying the tape on the stratum corneum
with pressure and removing it was repeated for 10 times,
and the skin barrier was measured on the test area upon each attachment and removal of the tape.
Soothing effects
on stratum corneum
- Without pad
- With pad
*Clinical trial to improve soothing effects up to the 10th skin layer
(stratum corneum)
How to use
Good things for everyone
goodal seeks a life where nature and people coexist.
By cultivating and extracting Korean ingredients,
excluding harmful ingredients, and making sustainable packages,
we take care of every manufacturing process and
make efforts in even small things.
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
Why we love it
The Hyaluron Soothing Clear Pad with Ice Heartleaf. 100% satisfaction with the product, shows 100% effectiveness in improving moisturizing effect, soothing effect, dryness improvement, temporary moisturizing improvement, and decreasing skin temperature under high humidity conditions after use. Suitable for when the skin feels dry and tight, when the skin is sensitive to stimulation, when the skin texture is rough, and when there is a sensation of heat on the skin. With instant cooling of -3.7 degrees, it fills the moisture and cools down the heated skin and cares for dryness with cooling care. It has been proven effective through human testing and helps to reduce skin temperature under high humidity conditions, improve moisturizing in 10 layers, improve dryness, and temporarily improve moisture. It is a 2IN1 smooth care fabric that calms the skin, thickens it, and cares for dead skin cells with smooth and tidy pattern fabric. The smooth and tidy pattern cotton gently organizes the skin texture as a toner substitute, and the moisture-adhering smooth surface gives a concentrated moisture cooling like a face mask. Completed tests for improving 10-layer calmness, suitable for sensitive skin, and no skin irritation.
Featured ingredients
It contains goodal's unique extract ingredient, Ice Heartleaf, extracted through the Ice Crystal Press method, to provide a moisturizing soothing effect. It provides a synergistic effect of moisturizing and soothing with 11 types of hyaluronic acid, panthenol, and 5 types of ceramide. Helps moisturize with 11 types of complex hyaluronic acid, maintain moisture with panthenol, and protect the skin with 5 types of ceramides. Hyaluronicacid with 11 types of complex hyaluronic acid containing smaller molecules than the pore provides 11 layers of moisture. It is a low-irritation pad that contains 11 hyaluronic acid, panthenol, and 5 ceramides, removing the heat and adding a soothing effect for sensitive skin.
How to use
#Morning Wiping Toner: Quick morning routine, lightly clean and tidy up the skin impurities. #Full of vitality mask pack: Apply like a mask to areas that need calming and remove it for concentrated soothing effect.
More Info
goodal Ice
Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P)
Why we love it
#CoolingSoothing #PeelingSoothing
Ice Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P) OLIVE YOUNG Exclusive
Packaging and ingredients
- Before
- Renewed
goodal Houttuynia Cordata Claming Toner Pad has been
renewed to goodal Ice Heartleaf Hyaluron Soothing Clear Pad.
Featured ingredients
Moisturizing and soothing effects of
Ice Houttuynia Cordata Extract*
Ice Heartleaf Hyaluron
Soothing Clear Pad
*Ice Houttuynia Cordata Extract:goodal’s unique extraction made with an ice crystal pressing
technique on Houttuynia Cordata that is cultivated within 8 hours from Udo-island in Jeju
Instant cooling effect by -3.7°C
Cooling care to lower flushed skin
temperature by filling with cool moisture
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Fabric for smooth skin complete
with Houttuynia Cordata Extract
Apply the smooth side to soothe heated skin and
the thick patterned side to exfoliate.
Gentle Calming Pad Suitable
for Sensitive Skin
A low-irritation pad formulated with
added soothing effects
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Instant cooling effect by -3.7°C
Cooling care to cool down skin
temperature by moisturizing
Cooling effect to lower flushed skin temperature
and remove dryness through hydration
*Cooling ingredients: Contains glacial milk and erythritol
*Clinical trial on lowering skin temperature (instant cooling) in high temperature and
humidity environment and improving hydration up to the 10th layer inside skin /
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
2-in-1 double synergy for
toner wipes and mask pack
Fabric for smooth skin texture
Apply the smooth side to soothe flushed skin
and the thick patterned side to exfoliate.
Mild and low-irritation pad for
soothing sensitive skin types
The low-irritation pad contains 11 types of
hyaluronic acids, panthenol, and 5 types of ceramide to
lower flushed skin temperature and
provide soothing effects on sensitive skin types
*Clinical trial on lowering skin temperature in high temperature and humidity environment and
improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
*Cooling ingredients: Contains glacial milk and erythritol / Limited to ingredient characteristics only
- Completed test
on improving soothing
effects up to the
10th skin layer - Completed test
on sensitive
skin types - Completed
skin irritation
test
- [10 Factors of Skin Soothing (Irritation Improvement) Test Completed] Global Medical Research Center Co., Ltd. / Dec. 13–14, 2023 / 21 subjects /
Based on average values, temporary effects, individual results may vary - [Completed test on sensitive skin types] Global Medical Research Center Co., Ltd. / Dec. 19–21, 2023 / 30 subjects /
Results vary in individuals - [Primary skin irritation test] Global Medical Research Center Co., Ltd. / Dec. 12–14, 2023 / 31 subjects /
Results vary in individuals
Helps to improve soothing effects
up to the 10th skin layer
(stratum corneum)
*Helps to improve soothing effects up to the 10th skin layer (stratum corneum)
: The process of applying the tape on the stratum corneum
with pressure and removing it was repeated for 10 times,
and the skin barrier was measured on the test area upon each attachment and removal of the tape.
Soothing effects
on stratum corneum
- Without pad
- With pad
*Clinical trial to improve soothing effects up to the 10th skin layer
(stratum corneum)
How to use
Good things for everyone
goodal seeks a life where nature and people coexist.
By cultivating and extracting Korean ingredients,
excluding harmful ingredients, and making sustainable packages,
we take care of every manufacturing process and
make efforts in even small things.
Why we love it
The Hyaluron Soothing Clear Pad with Ice Heartleaf. 100% satisfaction with the product, shows 100% effectiveness in improving moisturizing effect, soothing effect, dryness improvement, temporary moisturizing improvement, and decreasing skin temperature under high humidity conditions after use. Suitable for when the skin feels dry and tight, when the skin is sensitive to stimulation, when the skin texture is rough, and when there is a sensation of heat on the skin. With instant cooling of -3.7 degrees, it fills the moisture and cools down the heated skin and cares for dryness with cooling care. It has been proven effective through human testing and helps to reduce skin temperature under high humidity conditions, improve moisturizing in 10 layers, improve dryness, and temporarily improve moisture. It is a 2IN1 smooth care fabric that calms the skin, thickens it, and cares for dead skin cells with smooth and tidy pattern fabric. The smooth and tidy pattern cotton gently organizes the skin texture as a toner substitute, and the moisture-adhering smooth surface gives a concentrated moisture cooling like a face mask. Completed tests for improving 10-layer calmness, suitable for sensitive skin, and no skin irritation.
Featured ingredients
It contains goodal's unique extract ingredient, Ice Heartleaf, extracted through the Ice Crystal Press method, to provide a moisturizing soothing effect. It provides a synergistic effect of moisturizing and soothing with 11 types of hyaluronic acid, panthenol, and 5 types of ceramide. Helps moisturize with 11 types of complex hyaluronic acid, maintain moisture with panthenol, and protect the skin with 5 types of ceramides. Hyaluronicacid with 11 types of complex hyaluronic acid containing smaller molecules than the pore provides 11 layers of moisture. It is a low-irritation pad that contains 11 hyaluronic acid, panthenol, and 5 ceramides, removing the heat and adding a soothing effect for sensitive skin.
How to use
#Morning Wiping Toner: Quick morning routine, lightly clean and tidy up the skin impurities. #Full of vitality mask pack: Apply like a mask to areas that need calming and remove it for concentrated soothing effect.
More Info
goodal Ice
Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P)
Why we love it
#CoolingSoothing #PeelingSoothing
Ice Heartleaf Hyaluron
Soothing Clear Pad
70P (+10P) OLIVE YOUNG Exclusive
Packaging and ingredients
- Before
- Renewed
goodal Houttuynia Cordata Claming Toner Pad has been
renewed to goodal Ice Heartleaf Hyaluron Soothing Clear Pad.
Featured ingredients
Moisturizing and soothing effects of
Ice Houttuynia Cordata Extract*
Ice Heartleaf Hyaluron
Soothing Clear Pad
*Ice Houttuynia Cordata Extract:goodal’s unique extraction made with an ice crystal pressing
technique on Houttuynia Cordata that is cultivated within 8 hours from Udo-island in Jeju
Instant cooling effect by -3.7°C
Cooling care to lower flushed skin
temperature by filling with cool moisture
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Fabric for smooth skin complete
with Houttuynia Cordata Extract
Apply the smooth side to soothe heated skin and
the thick patterned side to exfoliate.
Gentle Calming Pad Suitable
for Sensitive Skin
A low-irritation pad formulated with
added soothing effects
*Cooling ingredients: Contains glacial milk and erythritol
**Clinical trial on lowering skin temperature (instant cooling) in high temperature and humidity
environment and improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
Instant cooling effect by -3.7°C
Cooling care to cool down skin
temperature by moisturizing
Cooling effect to lower flushed skin temperature
and remove dryness through hydration
*Cooling ingredients: Contains glacial milk and erythritol
*Clinical trial on lowering skin temperature (instant cooling) in high temperature and
humidity environment and improving hydration up to the 10th layer inside skin /
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
2-in-1 double synergy for
toner wipes and mask pack
Fabric for smooth skin texture
Apply the smooth side to soothe flushed skin
and the thick patterned side to exfoliate.
Mild and low-irritation pad for
soothing sensitive skin types
The low-irritation pad contains 11 types of
hyaluronic acids, panthenol, and 5 types of ceramide to
lower flushed skin temperature and
provide soothing effects on sensitive skin types
*Clinical trial on lowering skin temperature in high temperature and humidity environment and
improving hydration up to the 10th layer inside skin
Global Medical Research Center Co., Ltd. / 21 subjects / Dec. 13–14, 2023 / Results vary in individuals
*Cooling ingredients: Contains glacial milk and erythritol / Limited to ingredient characteristics only
- Completed test
on improving soothing
effects up to the
10th skin layer - Completed test
on sensitive
skin types - Completed
skin irritation
test
- [10 Factors of Skin Soothing (Irritation Improvement) Test Completed] Global Medical Research Center Co., Ltd. / Dec. 13–14, 2023 / 21 subjects /
Based on average values, temporary effects, individual results may vary - [Completed test on sensitive skin types] Global Medical Research Center Co., Ltd. / Dec. 19–21, 2023 / 30 subjects /
Results vary in individuals - [Primary skin irritation test] Global Medical Research Center Co., Ltd. / Dec. 12–14, 2023 / 31 subjects /
Results vary in individuals
Helps to improve soothing effects
up to the 10th skin layer
(stratum corneum)
*Helps to improve soothing effects up to the 10th skin layer (stratum corneum)
: The process of applying the tape on the stratum corneum
with pressure and removing it was repeated for 10 times,
and the skin barrier was measured on the test area upon each attachment and removal of the tape.
Soothing effects
on stratum corneum
- Without pad
- With pad
*Clinical trial to improve soothing effects up to the 10th skin layer
(stratum corneum)
How to use
Good things for everyone
goodal seeks a life where nature and people coexist.
By cultivating and extracting Korean ingredients,
excluding harmful ingredients, and making sustainable packages,
we take care of every manufacturing process and
make efforts in even small things.
- Content volume or weight: [Main Item] 70 Sheets [Free Gift] 10 Sheets
- Ideal for: For all skin types
- Expiration date (or expiration date after opening): 36 months before opening / 12 months after opening
- How to Use: After face wash, lay it onto the area to be treated. Rub gently along with skin texture avoiding the eye and mouth areas. *Keep the lid closed after use and store it in an upright position so it doesn’t spill.
- Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: COSMAX Co., Ltd. / CLUBCLIO Co., Ltd.
- Country of Manufacture: South Korea
- Ingredients: Water, Propanediol, Butylene Glycol, Methylpropanediol, Houttuynia Cordata Extract (201ppm), Sodium Hyaluronate (100ppm), Chamaecyparis Obtusa Oil, Eucalyptus Globulus Leaf Oil, Saccharomyces Ferment Filtrate, Vincetoxicum Atratum Extract, Althaea Rosea Flower Extract, Hydrolyzed Hyaluronic Acid (0.15ppm), Hyaluronic Acid (0.1ppm), Candida Bombicola/Glucose/Methyl Rapeseedate Ferment, Vitis Vinifera (Grape) Seed Oil, Centella Asiatica Leaf Extract, Chrysanthemum Zawadskii Extract, Helianthus Annuus (Sunflower) Seed Oil, Portulaca Oleracea Extract, Hydroxyacetophenone, Glycerine, Erythritol, Allantoin, Sodium Citrate, Polyglyceryl-10 Isostearate, 1,2-Hexanediol, Caprylyl Glycol, Citric Acid, Ethylhexylglycerin, Polyglyceryl-10 Oleate, Sodium Phytate, Pentylene Glycol, Panthenol, Dipotassium Glycyrrhizate, Sorbitol, Acetyl Glucosamine, Beta-Glucan, Sodium Hyaluronate Crosspolymer (1.33ppm), Albatrellus Confluens (Mushroom) Extract, Hyaluronic Acid/Polyisopropylacrylamide Copolymer (1ppm), Glyceryl Caprylate, Tocopherol, Dimethylsilanol Hyaluronate (0.15ppm), Hydrolyzed Sodium Hyaluronate (0.15ppm), Potassium Hyaluronate (0.1ppm), Hydroxypropyltrimonium Hyaluronate (0.08ppm), Sodium Hyaluronate Dimethylsilanol (0.05ppm), Sodium Acetylated Hyaluronate (0.04ppm), Ectoin, Hydrogenated Lecithin, Stearic Acid, Ceramide NP, Ceramide NS, Cholesterol, Phytosphingosine, Ceramide AP, Ceramide AS, Ceramide EOP, Caffeine, Xanthan Gum, Cetearyl Alcohol
- MFDS Evaluation of Functional Cosmetics: N
- Precautions when using: 1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2. Do not use on wounds or other affected areas. 3. Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight. 4. Avoid contact with eyes. Please take cautions if you are severely sensitive to adhesive bandage or wet mask.
- Quality Assurance Standard: Compensation for defective products is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
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We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.99 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
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You can track your shipment anytime using the Track Your Order page on our website.
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If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
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Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
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- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
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Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
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To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.
If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.
If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
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Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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