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DEARSKIN Real Modal Sanitary Pads (M/L) - Large 14P

$30.99

Why we love it

The 100% MODAL top sheet, a raw-derived plant fiber, uses pure beech pulp. Known as plant silk, MODAL is a soft-touch, low-irritation material ideal for those with sensitive skin. With fast moisture absorption and absorbency, Modal reduces skin stuffiness, providing comfort throughout the day by quickly absorbing menstrual blood compared to existing products.

Featured ingredients

Breathable back sheets containing Saccharum Officinarum (Sugarcane) ingredients and renewable materials considerate of the environment were used.

More Info

Use of renewable materials
Allergy UK
Dermatest Germany
Pure Modal Sanitary Pads
with Natural Ingredients
for Sensitive Skin
Top Grade 5 Stars*
European ECO Certification
Allergy UK Certified
A refreshing change,
DEARSKIN Real Modal*
*Applied only to the inner pad cover
(Corresponds to Real Modal Medium Class 3, Large Class 2)
(Applicable only to Real Modal Medium and Large)
(Applicable only to Real Modal Medium and Large)
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Softness derived from
pure beech wood
Beautiful materials found in nature
Modal, known as plant-based silk and soft to the
touch, reduces stickiness on the skin's surface
and is used in premium bedding and innerwear materials.
A non-sticky feel on the skin
Comfort even on sensitive days
Comfortable to use after
strict skin irritation tests
With moisture-absorbing and
breathable materials, minimizes
skin dampness and stuffiness
Modal, known as plant-based silk, is a low-irritation
material with a soft touch, making it ideal
for those with sensitive skin.
The unique feel of Real Modal that
does not stick to the skin.
The beech tree, nicknamed the Queen of the Forest.
Softness UP
Naturally derived plant-based fiber
Only pure beech wood pulp is used.
Made only with carefully selected and strictly
managed materials from vast forests.
With deep roots, it thrives even in barren land
and is home to nearly 7,000 animal species.
Low-irritation
Stickiness DOWN
100% Modal Top Sheet
Certified by Allergy UK
Real Modal has been recognized as an Allergy friendly product,
awarded to products that do not cause allergies.
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Through a German dermatological research institute,
20 women used the product for two menstrual cycles
and received the highest 5STAR rating from Dermatest.
(Applicable only to Real Modal Medium and Large)
Highest grade from Dermatest, Germany
European ECO Certification OK BIOBASED
(Applicable only to Real Modal Medium and Large)
A breathable backsheet containing sugarcane ingredients is used.
(This applies only to Real Modal Medium.)
Awarded 5STAR rating
By using eco-friendly renewable materials, the product
received a Class 3 rating, awarded to products with 60–80%
bio-based content.
Quickly absorbs menstrual fluid compared to our previous products,
keeping you comfortable all day.
Moisture-absorbing and breathable materials
Minimizes skin dampness and stuffiness.
Breathable cover
Modal's quick moisture absorption
and absorbency help reduce skin stuffiness.
Sanitary pad your skin desires
(Applicable only to Real Modal Medium, Large, and Overnight)
DEARSKIN
DEARSKIN Real Modal
DEARSKIN Air Embossed
Pure Modal Sanitary Pads for
Comfort Even on Sensitive Days
#DermaTest5Star
#WorryFreeFromDampnessAndDiscomfort
#SmoothModalPad
Derma Sanitary Pads
that Reduce Skin Stuffiness
with Unique Air Embossing
#NormalSkin
#BreathabilityAndFrictionWorryFree
#TexturedEmbossedPad
For those who want to
stay fresh and clean
by wearing daily
Panty-Type Overnight
Super Long Overnight
For those concerned about skin
chafing and discomfort during
sensitive menstrual periods
For those who can't sleep deeply due to worries about menstrual blood leakage
Overnight
Super Long Panty Liner
Night time
Medium
Large
Before and after
menstruation
Normal flow days
Heavy flow days
Panty-Type
Night time
Night time
Hot-melt Adhesive PC
Polyethylene/Polypropylene Composite Fiber
DEARSKIN Real Modal Super Long Sanitary Pads Overnight
DEARSKIN Real Modal Panty Liner
Product
Composition
Name of raw material
Rayon staple surface
Nonwoven fabric
Diffusion pulp sheet
- nonwoven fabric
Polyethylene film
Hot-melt adhesive C
Name of Raw Material
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene composite fiber
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Detailed ingredients (according to separate standards)
Vegetable fiber (modal fiber)
Polyethylene/Polypropylene composite fiber
Pulp
Pulp
Pulp, polyethylene/polypropylene fiber,
vinyl acetate/ethylene copolymer
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
DEARSKIN Real Modal Medium / DEARSKIN Real Modal Large / DEARSKIN Real Modal Overnight
Real Modal Full Ingredients
Name of Raw Material
Detailed Ingredients (According to Separate Standards)
Cover
Cover (for Wings)
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Cover (for wings)
Absorbent
(diffusion layer)
Absorbent
(absorption layer)
Waterproof layer
Adhesive
Rayon staple surface
Nonwoven fabric
Nonwoven fabric
Absorbent paper
Sheet pulp
Polyethylene film B
(breathable waterproof layer)
Hot-melt adhesive C
Hot-melt adhesive P
Hot-melt Adhesive P
Rayon Staple Cotton
Nonwoven Fabric
Nonwoven Fabric
Absorbent Paper
Cotton Pulp
Nonwoven Fabric
Polyethylene Film
Hot-melt Adhesive CD
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene Composite Fiber
Polyethylene/Polypropylene Composite Fiber
Pulp
Pulp
Polyethylene, Calcium Carbonate, Titanium Dioxide
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Detailed Ingredients (According to Separate Standards)
Sheet pulp, absorbent paper, polyethylene/polypropylene
composite fiber, hot-melt adhesive
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon

Isin:
I70DC9TLDUOL

$30.99

In Stock

, Fulfilled by IBSPOT • Ships from US

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  • Full Refund for Damaged or Incorrect Items
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DEARSKIN Real Modal Sanitary Pads (M/L) - Large 14P

DEARSKIN Real Modal Sanitary Pads (M/L) - Large 14P

$30.99

Why we love it

The 100% MODAL top sheet, a raw-derived plant fiber, uses pure beech pulp. Known as plant silk, MODAL is a soft-touch, low-irritation material ideal for those with sensitive skin. With fast moisture absorption and absorbency, Modal reduces skin stuffiness, providing comfort throughout the day by quickly absorbing menstrual blood compared to existing products.

Featured ingredients

Breathable back sheets containing Saccharum Officinarum (Sugarcane) ingredients and renewable materials considerate of the environment were used.

More Info

Use of renewable materials
Allergy UK
Dermatest Germany
Pure Modal Sanitary Pads
with Natural Ingredients
for Sensitive Skin
Top Grade 5 Stars*
European ECO Certification
Allergy UK Certified
A refreshing change,
DEARSKIN Real Modal*
*Applied only to the inner pad cover
(Corresponds to Real Modal Medium Class 3, Large Class 2)
(Applicable only to Real Modal Medium and Large)
(Applicable only to Real Modal Medium and Large)
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Softness derived from
pure beech wood
Beautiful materials found in nature
Modal, known as plant-based silk and soft to the
touch, reduces stickiness on the skin's surface
and is used in premium bedding and innerwear materials.
A non-sticky feel on the skin
Comfort even on sensitive days
Comfortable to use after
strict skin irritation tests
With moisture-absorbing and
breathable materials, minimizes
skin dampness and stuffiness
Modal, known as plant-based silk, is a low-irritation
material with a soft touch, making it ideal
for those with sensitive skin.
The unique feel of Real Modal that
does not stick to the skin.
The beech tree, nicknamed the Queen of the Forest.
Softness UP
Naturally derived plant-based fiber
Only pure beech wood pulp is used.
Made only with carefully selected and strictly
managed materials from vast forests.
With deep roots, it thrives even in barren land
and is home to nearly 7,000 animal species.
Low-irritation
Stickiness DOWN
100% Modal Top Sheet
Certified by Allergy UK
Real Modal has been recognized as an Allergy friendly product,
awarded to products that do not cause allergies.
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Through a German dermatological research institute,
20 women used the product for two menstrual cycles
and received the highest 5STAR rating from Dermatest.
(Applicable only to Real Modal Medium and Large)
Highest grade from Dermatest, Germany
European ECO Certification OK BIOBASED
(Applicable only to Real Modal Medium and Large)
A breathable backsheet containing sugarcane ingredients is used.
(This applies only to Real Modal Medium.)
Awarded 5STAR rating
By using eco-friendly renewable materials, the product
received a Class 3 rating, awarded to products with 60–80%
bio-based content.
Quickly absorbs menstrual fluid compared to our previous products,
keeping you comfortable all day.
Moisture-absorbing and breathable materials
Minimizes skin dampness and stuffiness.
Breathable cover
Modal's quick moisture absorption
and absorbency help reduce skin stuffiness.
Sanitary pad your skin desires
(Applicable only to Real Modal Medium, Large, and Overnight)
DEARSKIN
DEARSKIN Real Modal
DEARSKIN Air Embossed
Pure Modal Sanitary Pads for
Comfort Even on Sensitive Days
#DermaTest5Star
#WorryFreeFromDampnessAndDiscomfort
#SmoothModalPad
Derma Sanitary Pads
that Reduce Skin Stuffiness
with Unique Air Embossing
#NormalSkin
#BreathabilityAndFrictionWorryFree
#TexturedEmbossedPad
For those who want to
stay fresh and clean
by wearing daily
Panty-Type Overnight
Super Long Overnight
For those concerned about skin
chafing and discomfort during
sensitive menstrual periods
For those who can't sleep deeply due to worries about menstrual blood leakage
Overnight
Super Long Panty Liner
Night time
Medium
Large
Before and after
menstruation
Normal flow days
Heavy flow days
Panty-Type
Night time
Night time
Hot-melt Adhesive PC
Polyethylene/Polypropylene Composite Fiber
DEARSKIN Real Modal Super Long Sanitary Pads Overnight
DEARSKIN Real Modal Panty Liner
Product
Composition
Name of raw material
Rayon staple surface
Nonwoven fabric
Diffusion pulp sheet
- nonwoven fabric
Polyethylene film
Hot-melt adhesive C
Name of Raw Material
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene composite fiber
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Detailed ingredients (according to separate standards)
Vegetable fiber (modal fiber)
Polyethylene/Polypropylene composite fiber
Pulp
Pulp
Pulp, polyethylene/polypropylene fiber,
vinyl acetate/ethylene copolymer
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
DEARSKIN Real Modal Medium / DEARSKIN Real Modal Large / DEARSKIN Real Modal Overnight
Real Modal Full Ingredients
Name of Raw Material
Detailed Ingredients (According to Separate Standards)
Cover
Cover (for Wings)
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Cover (for wings)
Absorbent
(diffusion layer)
Absorbent
(absorption layer)
Waterproof layer
Adhesive
Rayon staple surface
Nonwoven fabric
Nonwoven fabric
Absorbent paper
Sheet pulp
Polyethylene film B
(breathable waterproof layer)
Hot-melt adhesive C
Hot-melt adhesive P
Hot-melt Adhesive P
Rayon Staple Cotton
Nonwoven Fabric
Nonwoven Fabric
Absorbent Paper
Cotton Pulp
Nonwoven Fabric
Polyethylene Film
Hot-melt Adhesive CD
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene Composite Fiber
Polyethylene/Polypropylene Composite Fiber
Pulp
Pulp
Polyethylene, Calcium Carbonate, Titanium Dioxide
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Detailed Ingredients (According to Separate Standards)
Sheet pulp, absorbent paper, polyethylene/polypropylene
composite fiber, hot-melt adhesive
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon

Isin:
I70DC9TLDUOL

Why we love it

The 100% MODAL top sheet, a raw-derived plant fiber, uses pure beech pulp. Known as plant silk, MODAL is a soft-touch, low-irritation material ideal for those with sensitive skin. With fast moisture absorption and absorbency, Modal reduces skin stuffiness, providing comfort throughout the day by quickly absorbing menstrual blood compared to existing products.

Featured ingredients

Breathable back sheets containing Saccharum Officinarum (Sugarcane) ingredients and renewable materials considerate of the environment were used.

More Info

Use of renewable materials
Allergy UK
Dermatest Germany
Pure Modal Sanitary Pads
with Natural Ingredients
for Sensitive Skin
Top Grade 5 Stars*
European ECO Certification
Allergy UK Certified
A refreshing change,
DEARSKIN Real Modal*
*Applied only to the inner pad cover
(Corresponds to Real Modal Medium Class 3, Large Class 2)
(Applicable only to Real Modal Medium and Large)
(Applicable only to Real Modal Medium and Large)
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Softness derived from
pure beech wood
Beautiful materials found in nature
Modal, known as plant-based silk and soft to the
touch, reduces stickiness on the skin's surface
and is used in premium bedding and innerwear materials.
A non-sticky feel on the skin
Comfort even on sensitive days
Comfortable to use after
strict skin irritation tests
With moisture-absorbing and
breathable materials, minimizes
skin dampness and stuffiness
Modal, known as plant-based silk, is a low-irritation
material with a soft touch, making it ideal
for those with sensitive skin.
The unique feel of Real Modal that
does not stick to the skin.
The beech tree, nicknamed the Queen of the Forest.
Softness UP
Naturally derived plant-based fiber
Only pure beech wood pulp is used.
Made only with carefully selected and strictly
managed materials from vast forests.
With deep roots, it thrives even in barren land
and is home to nearly 7,000 animal species.
Low-irritation
Stickiness DOWN
100% Modal Top Sheet
Certified by Allergy UK
Real Modal has been recognized as an Allergy friendly product,
awarded to products that do not cause allergies.
*Clinical trial (usability evaluation) / Subjects: 20 adult women / Skin reaction evaluated after 4 weeks of product use
Through a German dermatological research institute,
20 women used the product for two menstrual cycles
and received the highest 5STAR rating from Dermatest.
(Applicable only to Real Modal Medium and Large)
Highest grade from Dermatest, Germany
European ECO Certification OK BIOBASED
(Applicable only to Real Modal Medium and Large)
A breathable backsheet containing sugarcane ingredients is used.
(This applies only to Real Modal Medium.)
Awarded 5STAR rating
By using eco-friendly renewable materials, the product
received a Class 3 rating, awarded to products with 60–80%
bio-based content.
Quickly absorbs menstrual fluid compared to our previous products,
keeping you comfortable all day.
Moisture-absorbing and breathable materials
Minimizes skin dampness and stuffiness.
Breathable cover
Modal's quick moisture absorption
and absorbency help reduce skin stuffiness.
Sanitary pad your skin desires
(Applicable only to Real Modal Medium, Large, and Overnight)
DEARSKIN
DEARSKIN Real Modal
DEARSKIN Air Embossed
Pure Modal Sanitary Pads for
Comfort Even on Sensitive Days
#DermaTest5Star
#WorryFreeFromDampnessAndDiscomfort
#SmoothModalPad
Derma Sanitary Pads
that Reduce Skin Stuffiness
with Unique Air Embossing
#NormalSkin
#BreathabilityAndFrictionWorryFree
#TexturedEmbossedPad
For those who want to
stay fresh and clean
by wearing daily
Panty-Type Overnight
Super Long Overnight
For those concerned about skin
chafing and discomfort during
sensitive menstrual periods
For those who can't sleep deeply due to worries about menstrual blood leakage
Overnight
Super Long Panty Liner
Night time
Medium
Large
Before and after
menstruation
Normal flow days
Heavy flow days
Panty-Type
Night time
Night time
Hot-melt Adhesive PC
Polyethylene/Polypropylene Composite Fiber
DEARSKIN Real Modal Super Long Sanitary Pads Overnight
DEARSKIN Real Modal Panty Liner
Product
Composition
Name of raw material
Rayon staple surface
Nonwoven fabric
Diffusion pulp sheet
- nonwoven fabric
Polyethylene film
Hot-melt adhesive C
Name of Raw Material
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene composite fiber
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Detailed ingredients (according to separate standards)
Vegetable fiber (modal fiber)
Polyethylene/Polypropylene composite fiber
Pulp
Pulp
Pulp, polyethylene/polypropylene fiber,
vinyl acetate/ethylene copolymer
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
DEARSKIN Real Modal Medium / DEARSKIN Real Modal Large / DEARSKIN Real Modal Overnight
Real Modal Full Ingredients
Name of Raw Material
Detailed Ingredients (According to Separate Standards)
Cover
Cover (for Wings)
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Absorbent
(Diffusion Layer)
Absorbent
Waterproof Layer
Adhesive
Product
Composition
Cover
Cover (for wings)
Absorbent
(diffusion layer)
Absorbent
(absorption layer)
Waterproof layer
Adhesive
Rayon staple surface
Nonwoven fabric
Nonwoven fabric
Absorbent paper
Sheet pulp
Polyethylene film B
(breathable waterproof layer)
Hot-melt adhesive C
Hot-melt adhesive P
Hot-melt Adhesive P
Rayon Staple Cotton
Nonwoven Fabric
Nonwoven Fabric
Absorbent Paper
Cotton Pulp
Nonwoven Fabric
Polyethylene Film
Hot-melt Adhesive CD
Vegetable Fiber (Modal Fiber)
Polyethylene/Polypropylene Composite Fiber
Polyethylene/Polypropylene Composite Fiber
Pulp
Pulp
Polyethylene, Calcium Carbonate, Titanium Dioxide
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Styrene Block Copolymer, Hydrocarbon Resin,
Paraffin Hydrocarbon
Detailed Ingredients (According to Separate Standards)
Sheet pulp, absorbent paper, polyethylene/polypropylene
composite fiber, hot-melt adhesive
Polyethylene, titanium dioxide
Styrene block copolymer, hydrocarbon resin,
paraffin hydrocarbon
  • Product/Model Name: DEARSKIN Real Modal Sanitary Pads Medium 16P
  • Certifications: Quasi-drug
  • Country of Manufacture: South Korea
  • Manufacturer: Kleannara Co., Ltd.

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.99 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.

We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.

If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.

If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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