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Centellian24 Expert Madeca Mela Capture Ampoule Mask Sheet 1 Sheet
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Centellian24 Expert Madeca Mela Capture Ampoule Mask Sheet 1 Sheet - Centellian24 Expert Madeca Mel

$23.35

Why we love it

Infused with highly-concentrated essence of MadeWhite Triple Complex and Stellaria Media (Chickweed) Extract to brighten the skin A skin-fit cellulose mask that effectively delivers active ingredients to the skin and reduce dark spots

Featured ingredients

MadeWhite Triple Complex: The patented brightening ingredient to improve skin complexion Titrated Extract of Centella Asiatica(TECA) and Centella Asiatica Extract: Help moisturize and soothe the skin

More Info

Achieve clear and radiant skin free from dark spots in just one week
| Dual-function whitening and anti-wrinkle cosmetic |
[PNK Skin Clinical Research Center/2020.12.16~2020.12.18/33 participants/24-hour patch test/back
area/ Skin irritation observed at 30 minutes, 24 hours, and 28 hours after patch removal/Individual
differences may occur depending on usage environment]
On days when dark spots are especially noticeable, apply Mela Capture Ampoule Rx evenly
over the entire face and attach the Mela Capture Ampoule Mask to experience a more powerful synergy effect for dark spot care.
Expiration date/Period after opening
Cosmetic responsible distributor/Cosmetic manufacturer
All ingredients that must be listed and labeled according to the Cosmetics Act
Country of manufacture
Compensation will be provided in accordance with the Fair Trade Commission's notification (Consumer Dispute Resolution Standards).
Product information
Dual Functionality: Whitening & Wrinkle Improvement
Primary Skin Irritation Test on Human Skin
After resting for about 10-20
minutes, remove the mask and pat gently
to aid absorption.
Open the pouch, take
out the sheet, and apply
it closely to fit the
contours of your face.
Refine
skin texture
with toner.
Centellian24 is a derma cosmetic brand containing
Dongkook Pharmaceutical’s skin science expertise
accumulated over half a century.
Customer Service Center 080-569-8607 (toll-free)
1) If you experience abnormal symptoms or side effects such as red spots, swelling, or itching due to direct sunlight during or after use, consult a specialist.
2) Avoid using on wounded areas.
3) Precautions for storage and handling:
a) Keep out of reach of children.
b) Store away from direct sunlight.
4) Avoid using around the eyes.
How to Use
Volume or Weight
24 months from the date of manufacture, use immediately after opening
Madeca Mela Capture Ampoule Mask 25ml*4
Republic of Korea
Precautions for use
For all skin types
Dongkook Pharmaceutical Co., Ltd. / Kolmar Korea Co., Ltd.
1. After cleansing, use toner to refine skin texture.
2. At the last step of skincare, open the product and remove the upper mask from the film, then apply it to your face, aligning with the eyes, nose, and forehead.
3. Remove the lower mask from the film and apply it to your face, aligning with the mouth area. Gently press the cheeks, forehead, and nasolabial folds to ensure the mask adheres evenly.
4. After 10-20 minutes, remove the mask and gently massage the remaining essence into the skin.
Customer service contact number
For functional cosmetics, whether approved by the Ministry of Food and Drug Safety according to the Cosmetics Act
Main specifications of the product
Centella Asiatica Extract, Quantitative Centella Asiatica Extract (TECA), etc.
Quality Assurance Standards
Contains the key ingredients of the Mela Capture Ampoule in a highly concentrated milky essence: *Madewhite Triple Complex and Starflower Extract, delivering bright and radiant skin.
The cellulose sheet gently adheres to the skin, delivering effective ingredients for blemish care and helping to achieve clear and radiant skin.
Contains Dongkook Pharmaceutical's core technology TECA and Centella Asiatica Extract.
Madeca Mela Capture Ampoule Mask
[PNK Clinical Research Center/2020.12.14~2020.12.22/23 participants/Used once daily for
1 week (20 minutes application)/Pigmentation area around the eyes/Comparison of the same
left eye pigmentation area before and after using the test product with ANTERA 3D CS/Individual
differences may occur depending on usage environment]
An effective skin care solution with Dongkook Pharmaceutical's Quantitative Centella Asiatica Extract (TECA) and Centella Asiatica Extract.
Contains a highly concentrated essence with the key ingredients of the Mela Capture Ampoule.
Product Features
Improvement of existing facial pigmentation and melasma distribution
Whitening mask that intensively cares for melasma for bright and clear skin
*Madecassoside, Niacinamide, Alpha-Bisabolol
-Centella Asiatica Extract 90%, TECA 50 ppm
Centella Asiatica Extract, Glycerin, Niacinamide, Dicaprylyl Carbonate, Iceland Moss Extract, Stellaria Media Extract, Viola Odorata Flower Extract, Bergamot Oil, Pencil Cedarwood Oil, Scented Geranium Flower Oil, Lavender Oil, White Champaca Flower Oil, Orange Flower Oil, Palmarosa Oil, Rosewood Oil, Glyceryl Stearate, Dipropylene Glycol, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Purified Water, Palmitic Acid, Betaine, Stearic Acid, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Adenosine, Xanthan Gum, Disodium EDTA, Sorbitan Isostearate, Tocopheryl Acetate, Panthenol, Madecassic Acid, Asiaticoside, Myristic Acid, Asiatic Acid, Ethyl Ascorbyl Ether, Lactobacillus Ferment, Butylene Glycol, Alpha-Bisabolol, Theanine, Milk Lipids, Glutathione, Madecassoside, PEG-100 Stearate, Polysorbate 60, 1,2-Hexanediol, Hydroxyacetophenone, Pentylene Glycol, Geraniol, Linalool, Limonene
Key Ingredients
How to Use

Isin:
IQP2GRKBGYOB

$23.35

In Stock

Sold by , Fulfilled by IBSPOT • Ships from US

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Centellian24 Expert Madeca Mela Capture Ampoule Mask Sheet 1 Sheet - Centellian24 Expert Madeca Mel

Centellian24 Expert Madeca Mela Capture Ampoule Mask Sheet 1 Sheet - Centelli...

$23.35

Why we love it

Infused with highly-concentrated essence of MadeWhite Triple Complex and Stellaria Media (Chickweed) Extract to brighten the skin A skin-fit cellulose mask that effectively delivers active ingredients to the skin and reduce dark spots

Featured ingredients

MadeWhite Triple Complex: The patented brightening ingredient to improve skin complexion Titrated Extract of Centella Asiatica(TECA) and Centella Asiatica Extract: Help moisturize and soothe the skin

More Info

Achieve clear and radiant skin free from dark spots in just one week
| Dual-function whitening and anti-wrinkle cosmetic |
[PNK Skin Clinical Research Center/2020.12.16~2020.12.18/33 participants/24-hour patch test/back
area/ Skin irritation observed at 30 minutes, 24 hours, and 28 hours after patch removal/Individual
differences may occur depending on usage environment]
On days when dark spots are especially noticeable, apply Mela Capture Ampoule Rx evenly
over the entire face and attach the Mela Capture Ampoule Mask to experience a more powerful synergy effect for dark spot care.
Expiration date/Period after opening
Cosmetic responsible distributor/Cosmetic manufacturer
All ingredients that must be listed and labeled according to the Cosmetics Act
Country of manufacture
Compensation will be provided in accordance with the Fair Trade Commission's notification (Consumer Dispute Resolution Standards).
Product information
Dual Functionality: Whitening & Wrinkle Improvement
Primary Skin Irritation Test on Human Skin
After resting for about 10-20
minutes, remove the mask and pat gently
to aid absorption.
Open the pouch, take
out the sheet, and apply
it closely to fit the
contours of your face.
Refine
skin texture
with toner.
Centellian24 is a derma cosmetic brand containing
Dongkook Pharmaceutical’s skin science expertise
accumulated over half a century.
Customer Service Center 080-569-8607 (toll-free)
1) If you experience abnormal symptoms or side effects such as red spots, swelling, or itching due to direct sunlight during or after use, consult a specialist.
2) Avoid using on wounded areas.
3) Precautions for storage and handling:
a) Keep out of reach of children.
b) Store away from direct sunlight.
4) Avoid using around the eyes.
How to Use
Volume or Weight
24 months from the date of manufacture, use immediately after opening
Madeca Mela Capture Ampoule Mask 25ml*4
Republic of Korea
Precautions for use
For all skin types
Dongkook Pharmaceutical Co., Ltd. / Kolmar Korea Co., Ltd.
1. After cleansing, use toner to refine skin texture.
2. At the last step of skincare, open the product and remove the upper mask from the film, then apply it to your face, aligning with the eyes, nose, and forehead.
3. Remove the lower mask from the film and apply it to your face, aligning with the mouth area. Gently press the cheeks, forehead, and nasolabial folds to ensure the mask adheres evenly.
4. After 10-20 minutes, remove the mask and gently massage the remaining essence into the skin.
Customer service contact number
For functional cosmetics, whether approved by the Ministry of Food and Drug Safety according to the Cosmetics Act
Main specifications of the product
Centella Asiatica Extract, Quantitative Centella Asiatica Extract (TECA), etc.
Quality Assurance Standards
Contains the key ingredients of the Mela Capture Ampoule in a highly concentrated milky essence: *Madewhite Triple Complex and Starflower Extract, delivering bright and radiant skin.
The cellulose sheet gently adheres to the skin, delivering effective ingredients for blemish care and helping to achieve clear and radiant skin.
Contains Dongkook Pharmaceutical's core technology TECA and Centella Asiatica Extract.
Madeca Mela Capture Ampoule Mask
[PNK Clinical Research Center/2020.12.14~2020.12.22/23 participants/Used once daily for
1 week (20 minutes application)/Pigmentation area around the eyes/Comparison of the same
left eye pigmentation area before and after using the test product with ANTERA 3D CS/Individual
differences may occur depending on usage environment]
An effective skin care solution with Dongkook Pharmaceutical's Quantitative Centella Asiatica Extract (TECA) and Centella Asiatica Extract.
Contains a highly concentrated essence with the key ingredients of the Mela Capture Ampoule.
Product Features
Improvement of existing facial pigmentation and melasma distribution
Whitening mask that intensively cares for melasma for bright and clear skin
*Madecassoside, Niacinamide, Alpha-Bisabolol
-Centella Asiatica Extract 90%, TECA 50 ppm
Centella Asiatica Extract, Glycerin, Niacinamide, Dicaprylyl Carbonate, Iceland Moss Extract, Stellaria Media Extract, Viola Odorata Flower Extract, Bergamot Oil, Pencil Cedarwood Oil, Scented Geranium Flower Oil, Lavender Oil, White Champaca Flower Oil, Orange Flower Oil, Palmarosa Oil, Rosewood Oil, Glyceryl Stearate, Dipropylene Glycol, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Purified Water, Palmitic Acid, Betaine, Stearic Acid, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Adenosine, Xanthan Gum, Disodium EDTA, Sorbitan Isostearate, Tocopheryl Acetate, Panthenol, Madecassic Acid, Asiaticoside, Myristic Acid, Asiatic Acid, Ethyl Ascorbyl Ether, Lactobacillus Ferment, Butylene Glycol, Alpha-Bisabolol, Theanine, Milk Lipids, Glutathione, Madecassoside, PEG-100 Stearate, Polysorbate 60, 1,2-Hexanediol, Hydroxyacetophenone, Pentylene Glycol, Geraniol, Linalool, Limonene
Key Ingredients
How to Use

Isin:
IQP2GRKBGYOB

Why we love it

Infused with highly-concentrated essence of MadeWhite Triple Complex and Stellaria Media (Chickweed) Extract to brighten the skin A skin-fit cellulose mask that effectively delivers active ingredients to the skin and reduce dark spots

Featured ingredients

MadeWhite Triple Complex: The patented brightening ingredient to improve skin complexion Titrated Extract of Centella Asiatica(TECA) and Centella Asiatica Extract: Help moisturize and soothe the skin

More Info

Achieve clear and radiant skin free from dark spots in just one week
| Dual-function whitening and anti-wrinkle cosmetic |
[PNK Skin Clinical Research Center/2020.12.16~2020.12.18/33 participants/24-hour patch test/back
area/ Skin irritation observed at 30 minutes, 24 hours, and 28 hours after patch removal/Individual
differences may occur depending on usage environment]
On days when dark spots are especially noticeable, apply Mela Capture Ampoule Rx evenly
over the entire face and attach the Mela Capture Ampoule Mask to experience a more powerful synergy effect for dark spot care.
Expiration date/Period after opening
Cosmetic responsible distributor/Cosmetic manufacturer
All ingredients that must be listed and labeled according to the Cosmetics Act
Country of manufacture
Compensation will be provided in accordance with the Fair Trade Commission's notification (Consumer Dispute Resolution Standards).
Product information
Dual Functionality: Whitening & Wrinkle Improvement
Primary Skin Irritation Test on Human Skin
After resting for about 10-20
minutes, remove the mask and pat gently
to aid absorption.
Open the pouch, take
out the sheet, and apply
it closely to fit the
contours of your face.
Refine
skin texture
with toner.
Centellian24 is a derma cosmetic brand containing
Dongkook Pharmaceutical’s skin science expertise
accumulated over half a century.
Customer Service Center 080-569-8607 (toll-free)
1) If you experience abnormal symptoms or side effects such as red spots, swelling, or itching due to direct sunlight during or after use, consult a specialist.
2) Avoid using on wounded areas.
3) Precautions for storage and handling:
a) Keep out of reach of children.
b) Store away from direct sunlight.
4) Avoid using around the eyes.
How to Use
Volume or Weight
24 months from the date of manufacture, use immediately after opening
Madeca Mela Capture Ampoule Mask 25ml*4
Republic of Korea
Precautions for use
For all skin types
Dongkook Pharmaceutical Co., Ltd. / Kolmar Korea Co., Ltd.
1. After cleansing, use toner to refine skin texture.
2. At the last step of skincare, open the product and remove the upper mask from the film, then apply it to your face, aligning with the eyes, nose, and forehead.
3. Remove the lower mask from the film and apply it to your face, aligning with the mouth area. Gently press the cheeks, forehead, and nasolabial folds to ensure the mask adheres evenly.
4. After 10-20 minutes, remove the mask and gently massage the remaining essence into the skin.
Customer service contact number
For functional cosmetics, whether approved by the Ministry of Food and Drug Safety according to the Cosmetics Act
Main specifications of the product
Centella Asiatica Extract, Quantitative Centella Asiatica Extract (TECA), etc.
Quality Assurance Standards
Contains the key ingredients of the Mela Capture Ampoule in a highly concentrated milky essence: *Madewhite Triple Complex and Starflower Extract, delivering bright and radiant skin.
The cellulose sheet gently adheres to the skin, delivering effective ingredients for blemish care and helping to achieve clear and radiant skin.
Contains Dongkook Pharmaceutical's core technology TECA and Centella Asiatica Extract.
Madeca Mela Capture Ampoule Mask
[PNK Clinical Research Center/2020.12.14~2020.12.22/23 participants/Used once daily for
1 week (20 minutes application)/Pigmentation area around the eyes/Comparison of the same
left eye pigmentation area before and after using the test product with ANTERA 3D CS/Individual
differences may occur depending on usage environment]
An effective skin care solution with Dongkook Pharmaceutical's Quantitative Centella Asiatica Extract (TECA) and Centella Asiatica Extract.
Contains a highly concentrated essence with the key ingredients of the Mela Capture Ampoule.
Product Features
Improvement of existing facial pigmentation and melasma distribution
Whitening mask that intensively cares for melasma for bright and clear skin
*Madecassoside, Niacinamide, Alpha-Bisabolol
-Centella Asiatica Extract 90%, TECA 50 ppm
Centella Asiatica Extract, Glycerin, Niacinamide, Dicaprylyl Carbonate, Iceland Moss Extract, Stellaria Media Extract, Viola Odorata Flower Extract, Bergamot Oil, Pencil Cedarwood Oil, Scented Geranium Flower Oil, Lavender Oil, White Champaca Flower Oil, Orange Flower Oil, Palmarosa Oil, Rosewood Oil, Glyceryl Stearate, Dipropylene Glycol, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Purified Water, Palmitic Acid, Betaine, Stearic Acid, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Adenosine, Xanthan Gum, Disodium EDTA, Sorbitan Isostearate, Tocopheryl Acetate, Panthenol, Madecassic Acid, Asiaticoside, Myristic Acid, Asiatic Acid, Ethyl Ascorbyl Ether, Lactobacillus Ferment, Butylene Glycol, Alpha-Bisabolol, Theanine, Milk Lipids, Glutathione, Madecassoside, PEG-100 Stearate, Polysorbate 60, 1,2-Hexanediol, Hydroxyacetophenone, Pentylene Glycol, Geraniol, Linalool, Limonene
Key Ingredients
How to Use
  • Content volume or weight: 25ml
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): 제조일로부터 30개월, 개봉 후 즉시 사용
  • How to Use: Smooth the product over the face, take a rest for 10-20 minutes and then peel off the mask, and lightly pat the remaining essence into the skin.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: Kolmar Korea Co., Ltd. / Dongkook Pharmaceutical Co., Ltd.
  • Country of Manufacture: South of Korea
  • Ingredients: Centella Asiatica Extract, Glycerine, Niacinamide, Dicaprylyl Carbonate, Cetraria Islandica Extract, Stellaria Media (Chickweed) Extract, Viola Odorata Leaf Extract, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Juniperus Virginiana Oil, Pelargonium Graveolens Flower Oil, Lavandula Angustifolia (Lavender) Oil, Michelia Alba Flower Oil, Citrus Aurantium Dulcis (Orange) Flower Oil, Cymbopogon Martini Oil, Aniba Rosodora (Rosewood) Wood Oil, Glyceryl Stearate, Dipropylene Glycol, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Water, Palmitic Acid, Betaine, Stearic Acid, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Adenosine, Xanthan Gum, Disodium EDTA, Sorbitan Isostearate, Tocopheryl Acetate, Panthenol, Madecassic Acid, Asiaticoside, Myristic Acid, Asiatic Acid, Ethyl Ascorbyl Ether Lactobacillus Ferment, Butylene Glycol, Alpha-bisabolol Theanine, Milk Lipids, Glutathione, Madecassoside, PEG-100 Stearate, Polysorbate 60, 1,2-Hexanediol, Hydroxyacetophenone, Pentylene Glycol, Geraniol, Linalool, Limonene
  • MFDS Evaluation of Functional Cosmetics: Completion of functional cosmetics review (or report) according to the Cosmetics Act
  • Precautions when using: 1) Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2) Do not use on wounds or other affected areas. 3)Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight.
  • Quality Assurance Standard: If any defects are found, an exchange or compensation is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.

Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 

Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.

Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.

Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com

Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.

Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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