Centellian 24 2026 Latest Madeca Cream Aging Focus Large Capacity Seton & Mela Ampoule / 2026 최신상 마데카 크림 에이징포커스 대용량 세통& 멜라앰플
$85.99
- $12.99 shipping from South Korea View details
-
Arrives
Volume or weight of contents
50ml
Product main specifications
All skins available
Expiration date or period of use after opening
Cream: Manufactured after December 25 (30 months before opening, 12 months after opening) Mela Ampoule: Manufactured after January 25 (36 months before opening, 12 months after opening)
How to use
Take an appropriate amount of this product, gently spread along the skin texture from the inside of the face to the outside, and pat lightly to fully absorb.
Cosmetics manufacturer, responsible cosmetics seller, and customized cosmetics seller
Manufacturer: Kolmar Korea Co., Ltd. / Responsible Distributor: Dongkuk Pharmaceutical Co., Ltd.
Country of manufacture
korea
All ingredients that must be listed and labeled according to the Cosmetics Act
Centella asiatica leaf water, dipropylene glycol, hydrogenated polydecene, caprylic/capric triglyceride, glycerin, glyceryl stearate, pentaerythrityl tetraethylhexanoate, propanediol, niacinamide, cetyl ethyl hexanoate, dicaprylyl ether, cetearyl alcohol, Polyglyceryl-6 distearate, purified water, dimethiconol, vinyl dimethicone, glyceryl stearate SE, 1,2-hexanediol, polyglyceryl-10 laurate, xylityl glucoside, madecassic acid, asiaticoside, hydroxyethyl acrylate/sodium acryloyl dimethyl taurate copolymer, panthenol, Hydroxyacetophenone, anhydroxylitol, asiatic acid, orange peel oil, xylitol, ethylhexylglycerin, candelilla/jojoba/rice bran polyglyceryl-3 ester, olive oil, xanthan gum, sodium stearoyl glutamate, Philippine orange peel oil, adenosine, disodium EDTA, bergamot oil, Centella asiatica oil, sorbitan isostearate, lemon peel oil, butylene glycol, vulgaris mugwort oil, dipotassium glycyrrhizate, hydrolyzed hyaluronic acid, lavender oil, orange flower oil, sodium polyacrylate, PVM/MA copolymer, glycolipid, sweet fragrant oil, lime allspice oil, methyl propanediol, Centella asiatica extract, collagen, dipeptide-15, centella asiatica leaf extract, madecassoside, ectoin, C10-18 triglycerase, glycogen, bilberry fruit extract, soybean oil, leuconostoc/non-fermented filtrate, tocopherol, ethoxydiglycol, arrowroot extract, ceramide NP, asiaticoside ratio, Sodium phosphate, hydrolyzed centella asiatica extract, caprylyl glycol, resveratrol, retinol, hydrogenated lecithin, nicotinamide mononucleotide, centella asiatica saponin, copper tripeptide-1, phytosphingosine, hydrolyzed vegetable protein, acacia flower extract, nona peptide-1, Sodium hyaluronate, reed extract, ascorbyl acetate, sodium DNA, centella asiatica prenylflavonoid, red clover extract, acetyl hexapeptide-8, citric acid, aspartic acid, glycine, glutamic acid, arginine, disodium phosphate, arginine/lysine polypeptide, Centella asiatica SH-oligopeptide-1, limonene, linalool, citral
In the case of functional cosmetics (whitening, anti-wrinkle, UV protection products, etc.) under the Cosmetics Act, the phrase “Functional cosmetics must be reviewed (or reported) under the Cosmetics Act.”
Whitening/wrinkle functionality
Precautions when using
*Due to the agglomeration of TECA plant-derived ingredients, granules may form in some contents. 1. If you experience any of the following abnormalities while using cosmetics, you should stop using them. If you continue to use them, the symptoms will worsen, so consult a specialist. 1) If there are any abnormalities such as red spots, swelling, itching, or irritation during use. 2) If the application area has the above abnormalities due to direct sunlight. 2. Do not use on areas with wounds or abnormalities such as eczema or dermatitis. 3. Precautions for storage and handling. 1) Be sure to close the cap after use. 2) Keep out of reach of infants and children. 3) Do not store in places with high or low temperatures or in direct sunlight."
Consumer consultation phone number
..
Quality assurance standards
We provide compensation in accordance with the Fair Trade Commission Notice (Consumer Dispute Resolution Standards).
Quality guarantee period
1 year
Return/cancellation date
See detailed page
Mela Ampoule
*Due to changes in the Ministry of Food and Drug Safety's labeling guidelines, the ingredients and order listed on the product may differ.* Purified water, dipropylene glycol, squalane, niacinamide, methylpropanediol, glycerin, 1,2-hexanediol, Ceteareth-20, phenyl trimethicone, polyglyceryl-10 laurate, yam root extract, purslane extract, loquat leaf extract, centella asiatica extract, kava kava leaf/root/stem extract, grape seed extract, ginseng fruit extract, chickweed extract, trifolium peach extract, Spearmint extract, drumstick seed extract, Matricaria flower extract, water lily extract, apple extract, fig extract, Indian gooseberry fruit extract, olive tree leaf extract, oil-soluble licorice extract, green tea water, hydrogenated lecithin Argan kernel oil, sodium hyaluronate, olive oil, scented geranium flower oil, lavender oil, chamomile flower oil, orange peel oil, Mexican juniper oil, damask rose flower water, damask rose flower oil, propane diol, butylene glycol Glyceryl Stearate SE, Bisabolol, Tranexamic Acid, Madecassic Acid, Asiaticoside, Diphenyl Dimethicone Triethylhexanoin, Acrylate/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Asiatic Acid Polyquaternium-51, dimethicone, hydrogenated polyisobutene, polyglyceryl-10 myristate, tocopheryl acetate glycosyl trehalose, melatonin, sodium phytate, hydrogenated starch hydrolysate, isononyl isononanoate. Polyglyceryl-10 Stearate, Adenosine, Raffinose, Biosaccharide Gum-1, Disodium EDTA, Madecassoside Cetearyl Alcohol, Stearic Acid, Shea Butter, Polyglyceryl-2 Dipolyhydroxystearate, Lecithin, Decyl Glucoside Beta-glucan, Lactobacillus ferment, inulin lauryl carbamate, rice fermentation filtrate, 3-O-ethyl ascorbic acid, disodium stearoyl glutamate ascorbic acid, alpha-arbutin, hydrolyzed hyaluronic acid, glutathione, hydrolyzed sodium hyaluronate Hyaluronic Acid, Ceramide NP, Ascorbyl Tetraisopalmitate, Ferulic Acid, Ascorbyl Glucoside Zinc PCA, Thioctic Acid, Retinyl Palmitate, Riboflavin, Magnesium Ascorbyl Phosphate, Menadione, Biotin Cyanocobalamin, Sodium Ascorbyl Phosphate, Thiamine HCL, Panthenol, Pantothenic Acid, Folic Acid, Pyridoxine Fragrance, Hydroxyacetophenone, Pentylene Glycol, Ethylhexyl Glycerin, Caprylyl Glycol, Citronellol
Origin information
korea
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
Volume or weight of contents
50ml
Product main specifications
All skins available
Expiration date or period of use after opening
Cream: Manufactured after December 25 (30 months before opening, 12 months after opening) Mela Ampoule: Manufactured after January 25 (36 months before opening, 12 months after opening)
How to use
Take an appropriate amount of this product, gently spread along the skin texture from the inside of the face to the outside, and pat lightly to fully absorb.
Cosmetics manufacturer, responsible cosmetics seller, and customized cosmetics seller
Manufacturer: Kolmar Korea Co., Ltd. / Responsible Distributor: Dongkuk Pharmaceutical Co., Ltd.
Country of manufacture
korea
All ingredients that must be listed and labeled according to the Cosmetics Act
Centella asiatica leaf water, dipropylene glycol, hydrogenated polydecene, caprylic/capric triglyceride, glycerin, glyceryl stearate, pentaerythrityl tetraethylhexanoate, propanediol, niacinamide, cetyl ethyl hexanoate, dicaprylyl ether, cetearyl alcohol, Polyglyceryl-6 distearate, purified water, dimethiconol, vinyl dimethicone, glyceryl stearate SE, 1,2-hexanediol, polyglyceryl-10 laurate, xylityl glucoside, madecassic acid, asiaticoside, hydroxyethyl acrylate/sodium acryloyl dimethyl taurate copolymer, panthenol, Hydroxyacetophenone, anhydroxylitol, asiatic acid, orange peel oil, xylitol, ethylhexylglycerin, candelilla/jojoba/rice bran polyglyceryl-3 ester, olive oil, xanthan gum, sodium stearoyl glutamate, Philippine orange peel oil, adenosine, disodium EDTA, bergamot oil, Centella asiatica oil, sorbitan isostearate, lemon peel oil, butylene glycol, vulgaris mugwort oil, dipotassium glycyrrhizate, hydrolyzed hyaluronic acid, lavender oil, orange flower oil, sodium polyacrylate, PVM/MA copolymer, glycolipid, sweet fragrant oil, lime allspice oil, methyl propanediol, Centella asiatica extract, collagen, dipeptide-15, centella asiatica leaf extract, madecassoside, ectoin, C10-18 triglycerase, glycogen, bilberry fruit extract, soybean oil, leuconostoc/non-fermented filtrate, tocopherol, ethoxydiglycol, arrowroot extract, ceramide NP, asiaticoside ratio, Sodium phosphate, hydrolyzed centella asiatica extract, caprylyl glycol, resveratrol, retinol, hydrogenated lecithin, nicotinamide mononucleotide, centella asiatica saponin, copper tripeptide-1, phytosphingosine, hydrolyzed vegetable protein, acacia flower extract, nona peptide-1, Sodium hyaluronate, reed extract, ascorbyl acetate, sodium DNA, centella asiatica prenylflavonoid, red clover extract, acetyl hexapeptide-8, citric acid, aspartic acid, glycine, glutamic acid, arginine, disodium phosphate, arginine/lysine polypeptide, Centella asiatica SH-oligopeptide-1, limonene, linalool, citral
In the case of functional cosmetics (whitening, anti-wrinkle, UV protection products, etc.) under the Cosmetics Act, the phrase “Functional cosmetics must be reviewed (or reported) under the Cosmetics Act.”
Whitening/wrinkle functionality
Precautions when using
*Due to the agglomeration of TECA plant-derived ingredients, granules may form in some contents. 1. If you experience any of the following abnormalities while using cosmetics, you should stop using them. If you continue to use them, the symptoms will worsen, so consult a specialist. 1) If there are any abnormalities such as red spots, swelling, itching, or irritation during use. 2) If the application area has the above abnormalities due to direct sunlight. 2. Do not use on areas with wounds or abnormalities such as eczema or dermatitis. 3. Precautions for storage and handling. 1) Be sure to close the cap after use. 2) Keep out of reach of infants and children. 3) Do not store in places with high or low temperatures or in direct sunlight."
Consumer consultation phone number
..
Quality assurance standards
We provide compensation in accordance with the Fair Trade Commission Notice (Consumer Dispute Resolution Standards).
Quality guarantee period
1 year
Return/cancellation date
See detailed page
Mela Ampoule
*Due to changes in the Ministry of Food and Drug Safety's labeling guidelines, the ingredients and order listed on the product may differ.* Purified water, dipropylene glycol, squalane, niacinamide, methylpropanediol, glycerin, 1,2-hexanediol, Ceteareth-20, phenyl trimethicone, polyglyceryl-10 laurate, yam root extract, purslane extract, loquat leaf extract, centella asiatica extract, kava kava leaf/root/stem extract, grape seed extract, ginseng fruit extract, chickweed extract, trifolium peach extract, Spearmint extract, drumstick seed extract, Matricaria flower extract, water lily extract, apple extract, fig extract, Indian gooseberry fruit extract, olive tree leaf extract, oil-soluble licorice extract, green tea water, hydrogenated lecithin Argan kernel oil, sodium hyaluronate, olive oil, scented geranium flower oil, lavender oil, chamomile flower oil, orange peel oil, Mexican juniper oil, damask rose flower water, damask rose flower oil, propane diol, butylene glycol Glyceryl Stearate SE, Bisabolol, Tranexamic Acid, Madecassic Acid, Asiaticoside, Diphenyl Dimethicone Triethylhexanoin, Acrylate/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Asiatic Acid Polyquaternium-51, dimethicone, hydrogenated polyisobutene, polyglyceryl-10 myristate, tocopheryl acetate glycosyl trehalose, melatonin, sodium phytate, hydrogenated starch hydrolysate, isononyl isononanoate. Polyglyceryl-10 Stearate, Adenosine, Raffinose, Biosaccharide Gum-1, Disodium EDTA, Madecassoside Cetearyl Alcohol, Stearic Acid, Shea Butter, Polyglyceryl-2 Dipolyhydroxystearate, Lecithin, Decyl Glucoside Beta-glucan, Lactobacillus ferment, inulin lauryl carbamate, rice fermentation filtrate, 3-O-ethyl ascorbic acid, disodium stearoyl glutamate ascorbic acid, alpha-arbutin, hydrolyzed hyaluronic acid, glutathione, hydrolyzed sodium hyaluronate Hyaluronic Acid, Ceramide NP, Ascorbyl Tetraisopalmitate, Ferulic Acid, Ascorbyl Glucoside Zinc PCA, Thioctic Acid, Retinyl Palmitate, Riboflavin, Magnesium Ascorbyl Phosphate, Menadione, Biotin Cyanocobalamin, Sodium Ascorbyl Phosphate, Thiamine HCL, Panthenol, Pantothenic Acid, Folic Acid, Pyridoxine Fragrance, Hydroxyacetophenone, Pentylene Glycol, Ethylhexyl Glycerin, Caprylyl Glycol, Citronellol
Origin information
korea
Volume or weight of contents
50ml
Product main specifications
All skins available
Expiration date or period of use after opening
Cream: Manufactured after December 25 (30 months before opening, 12 months after opening) Mela Ampoule: Manufactured after January 25 (36 months before opening, 12 months after opening)
How to use
Take an appropriate amount of this product, gently spread along the skin texture from the inside of the face to the outside, and pat lightly to fully absorb.
Cosmetics manufacturer, responsible cosmetics seller, and customized cosmetics seller
Manufacturer: Kolmar Korea Co., Ltd. / Responsible Distributor: Dongkuk Pharmaceutical Co., Ltd.
Country of manufacture
korea
All ingredients that must be listed and labeled according to the Cosmetics Act
Centella asiatica leaf water, dipropylene glycol, hydrogenated polydecene, caprylic/capric triglyceride, glycerin, glyceryl stearate, pentaerythrityl tetraethylhexanoate, propanediol, niacinamide, cetyl ethyl hexanoate, dicaprylyl ether, cetearyl alcohol, Polyglyceryl-6 distearate, purified water, dimethiconol, vinyl dimethicone, glyceryl stearate SE, 1,2-hexanediol, polyglyceryl-10 laurate, xylityl glucoside, madecassic acid, asiaticoside, hydroxyethyl acrylate/sodium acryloyl dimethyl taurate copolymer, panthenol, Hydroxyacetophenone, anhydroxylitol, asiatic acid, orange peel oil, xylitol, ethylhexylglycerin, candelilla/jojoba/rice bran polyglyceryl-3 ester, olive oil, xanthan gum, sodium stearoyl glutamate, Philippine orange peel oil, adenosine, disodium EDTA, bergamot oil, Centella asiatica oil, sorbitan isostearate, lemon peel oil, butylene glycol, vulgaris mugwort oil, dipotassium glycyrrhizate, hydrolyzed hyaluronic acid, lavender oil, orange flower oil, sodium polyacrylate, PVM/MA copolymer, glycolipid, sweet fragrant oil, lime allspice oil, methyl propanediol, Centella asiatica extract, collagen, dipeptide-15, centella asiatica leaf extract, madecassoside, ectoin, C10-18 triglycerase, glycogen, bilberry fruit extract, soybean oil, leuconostoc/non-fermented filtrate, tocopherol, ethoxydiglycol, arrowroot extract, ceramide NP, asiaticoside ratio, Sodium phosphate, hydrolyzed centella asiatica extract, caprylyl glycol, resveratrol, retinol, hydrogenated lecithin, nicotinamide mononucleotide, centella asiatica saponin, copper tripeptide-1, phytosphingosine, hydrolyzed vegetable protein, acacia flower extract, nona peptide-1, Sodium hyaluronate, reed extract, ascorbyl acetate, sodium DNA, centella asiatica prenylflavonoid, red clover extract, acetyl hexapeptide-8, citric acid, aspartic acid, glycine, glutamic acid, arginine, disodium phosphate, arginine/lysine polypeptide, Centella asiatica SH-oligopeptide-1, limonene, linalool, citral
In the case of functional cosmetics (whitening, anti-wrinkle, UV protection products, etc.) under the Cosmetics Act, the phrase “Functional cosmetics must be reviewed (or reported) under the Cosmetics Act.”
Whitening/wrinkle functionality
Precautions when using
*Due to the agglomeration of TECA plant-derived ingredients, granules may form in some contents. 1. If you experience any of the following abnormalities while using cosmetics, you should stop using them. If you continue to use them, the symptoms will worsen, so consult a specialist. 1) If there are any abnormalities such as red spots, swelling, itching, or irritation during use. 2) If the application area has the above abnormalities due to direct sunlight. 2. Do not use on areas with wounds or abnormalities such as eczema or dermatitis. 3. Precautions for storage and handling. 1) Be sure to close the cap after use. 2) Keep out of reach of infants and children. 3) Do not store in places with high or low temperatures or in direct sunlight."
Consumer consultation phone number
..
Quality assurance standards
We provide compensation in accordance with the Fair Trade Commission Notice (Consumer Dispute Resolution Standards).
Quality guarantee period
1 year
Return/cancellation date
See detailed page
Mela Ampoule
*Due to changes in the Ministry of Food and Drug Safety's labeling guidelines, the ingredients and order listed on the product may differ.* Purified water, dipropylene glycol, squalane, niacinamide, methylpropanediol, glycerin, 1,2-hexanediol, Ceteareth-20, phenyl trimethicone, polyglyceryl-10 laurate, yam root extract, purslane extract, loquat leaf extract, centella asiatica extract, kava kava leaf/root/stem extract, grape seed extract, ginseng fruit extract, chickweed extract, trifolium peach extract, Spearmint extract, drumstick seed extract, Matricaria flower extract, water lily extract, apple extract, fig extract, Indian gooseberry fruit extract, olive tree leaf extract, oil-soluble licorice extract, green tea water, hydrogenated lecithin Argan kernel oil, sodium hyaluronate, olive oil, scented geranium flower oil, lavender oil, chamomile flower oil, orange peel oil, Mexican juniper oil, damask rose flower water, damask rose flower oil, propane diol, butylene glycol Glyceryl Stearate SE, Bisabolol, Tranexamic Acid, Madecassic Acid, Asiaticoside, Diphenyl Dimethicone Triethylhexanoin, Acrylate/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Asiatic Acid Polyquaternium-51, dimethicone, hydrogenated polyisobutene, polyglyceryl-10 myristate, tocopheryl acetate glycosyl trehalose, melatonin, sodium phytate, hydrogenated starch hydrolysate, isononyl isononanoate. Polyglyceryl-10 Stearate, Adenosine, Raffinose, Biosaccharide Gum-1, Disodium EDTA, Madecassoside Cetearyl Alcohol, Stearic Acid, Shea Butter, Polyglyceryl-2 Dipolyhydroxystearate, Lecithin, Decyl Glucoside Beta-glucan, Lactobacillus ferment, inulin lauryl carbamate, rice fermentation filtrate, 3-O-ethyl ascorbic acid, disodium stearoyl glutamate ascorbic acid, alpha-arbutin, hydrolyzed hyaluronic acid, glutathione, hydrolyzed sodium hyaluronate Hyaluronic Acid, Ceramide NP, Ascorbyl Tetraisopalmitate, Ferulic Acid, Ascorbyl Glucoside Zinc PCA, Thioctic Acid, Retinyl Palmitate, Riboflavin, Magnesium Ascorbyl Phosphate, Menadione, Biotin Cyanocobalamin, Sodium Ascorbyl Phosphate, Thiamine HCL, Panthenol, Pantothenic Acid, Folic Acid, Pyridoxine Fragrance, Hydroxyacetophenone, Pentylene Glycol, Ethylhexyl Glycerin, Caprylyl Glycol, Citronellol
Origin information
korea
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.99 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.
If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.
If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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