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BRINGGREEN Tea Tree Cica Soothing Cream+ 100mL_NEW - BRINGGREEN Tea Tree Cica Soothing Cream+ 100mL_NEW

$49.41

Why we love it

The harmonious blend of a 5 types Tea Tree complex and Cicar enhances the cleansing effect, making it more powerful. It provides a Tea Tree calming effect that has become 3 to 5 times stronger. It gives a refreshing and cooling effect to overheated skin. With its moisture-rich texture, it lowers the skin temperature and replenishes moisture, showing a 39.5% improvement. Upon contact with the skin, the refreshing cream instantly reduces the temperature by -5.5 degrees, effectively controlling excess sebum while replenishing skin moisture. In just 4 weeks, it demonstrates a 44.1% improvement in blackheads, a 41% improvement in whiteheads, and a 22.3% reduction in sebum. This product has undergone sensitivity skin irritation testing and suitability testing for acne-prone skin. It has a lightweight and refreshing texture that doesn't feel heavy on the skin.

Featured ingredients

Blended with the exclusive technology of BRING GREEN, the 5 types Tea Tree complex and Cicar create a more powerful moisturizing and soothing effect. Enhanced Tea Tree Cica extract for 5x stronger soothing and moisturizing effects.

How to use

After completing the basic skincare routine, take an appropriate amount and gently apply from the inner to the outer areas of the face, gently patting to aid absorption.

More Info

Everyone has trouble* at some point!
Quick solutions for skin concerns, Bring Green
Safe ingredients, fast results!
As a skincare brand specializing in trouble concerns,
Bring Green offers its unique trouble solutions.
*Trouble = skin concern
Exclusive
limited edition
Moist inside, fresh outside!
Daily cream for summer
Say goodbye to
pore/sebum concerns!
3-step sebum
control kit
Gift
Bring Green Tea Tree Cica Soothing Cream Plus 100ml X 2EA
Bring Green Sebum Control Kit (3 pieces)
* Sebum Control Kit Contents *
Tea Tree Cica Soothing Toner / Tea Tree Cica Soothing Cream Plus / Tea Tree Cica Deep Cleansing Foam
Main
Product
Gift
Retain moisture,
finish fresh!
Bring Green Tea Tree Cica Soothing Cream Plus
* Based on sales volume of Bring Green Tea Tree Cica Soothing Cream (planned and single item) from January 2021 to August 2024.
Olive Young No.1* Tea Tree
Fresh & Moist
Oil-Water Balance
Makeup-Adhering
Cream
* Based on 2023 OY basic skincare category sales revenue for each brand's"Tea Tree" related products (including product names)
Moisture Balance Tea Tree Cream
Combination Skin
Showing Trouble Signals
When you need to restore
disrupted moisture balance!
Bring Green Tea Tree Cica Soothing Cream Plus
Tea tree and cica combine for 5 times
stronger* soothing effect
A unique blend using Bring Green’s exclusive technology: a fantastic
combination of 5-layer Tea Tree Complex** and cica ingredients,
delivering a soothing effect 5 times stronger* than regular tea tree.
* Compared to our standard Tea Tree Extract & Centella Asiatica Extract, the 5-Complex Tea Tree & Centella Active provide enhanced
hydration and soothing effects.
IN-VITRO test results (limited to raw material characteristics)
** 5-Complex Tea Tree: Tea Tree Leaf, Tea Tree Flower, Tea Tree Stem, Tea Tree Oil, Tea Tree Leaf Water
(limited to raw material characteristics)
Controls excess sebum
Replenishes skin moisture!
Skin moisture content
improved by 39.5%*
A refreshing cream that instantly soothes upon contact with the skin—controls
sebum and replenishes moisture in just one use!
* Increase in skin moisture | Maridiem Skin Science Research Center | 2023.04.21 | 20 participants | Temporary effect
Instant hydration for dry, rough skin
* The above photo is from a user trial group and is unrelated to human application testing.
Soothes even the heated sensation of flushed skin!
Skin Temperature
Skin Temperature Reduction Test
Before Use
Immediately
After Product Use
* Dermacosmetic Skin Science Research Institute Co., Ltd. | 2023.04.21 | 20 participants | Individual results may vary | Temporary effect
Sebum DOWN, Moisture UP!
Sebum area*
Blackhead*
Moisture content**
Improvement
Improvement
Improvement
** Maridiem Skin Science Research Institute Co., Ltd. | 2023.02.27~03.31 | 20 participants | Individual results may vary | Temporary effect
* Maridiem Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
Sebum control by improving 6 key
indicators of excessive sebum
* MarieDM Skin Science Research Institute | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
What happens when you resolve excessive sebum?
All skin concerns are completely soothed!
Even sensitive skin is soothed!
* The above photo is from a product trial group and is unrelated to the human application test below.
Moisture-oil balance care for combination skin (oily on the surface, dry underneath)
5 minutes after product application
Before use
External (Physical) Irritation Soothing Test
Improvement
Conclusion
* Marie DM Skin Science Research Institute Co., Ltd. | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
For soothing sensitive, dry, or irritated skin only; not intended for therapeutic use.
Can be used without burden
Suitable for acne-prone skin* Test completed
* Marie DM Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
This product has obtained Eve Vegan® certification
after a rigorous and strict evaluation process.
This study evaluated the suitability of 'Bring Green Tea Tree Cica Soothing Cream Plus',
a product commissioned by CJ Olive Young Co., Ltd., for use on acne-prone human skin.
The results showed significant improvement in all evaluation criteria (number of facial
lesions, facial sebum area, and skin oil content) after using the test product.
Based on these results, the test product is considered suitable for use on human
acne-prone skin (non-comedogenic).
A water-texture cream that leaves
skin hydrated inside and fresh on
the outside.
#SebumWipeToner
After cleansing, soak a cotton pad with an appropriate amount and gently wipe along the skin texture.
Effortlessly removes impurities, sebum, and dead skin cells from deep within pores!
#SoothingTrouble
#MoistureBalance
Tea Tree Cica Soothing Cream Plus
How to Use at 200% Efficiency
When Your Skin Feels Oily
When Your Skin Suddenly Breaks Out
When Your Skin Feels Flaky
Prepping Skin for Flawless Makeup Application
Apply an appropriate amount evenly in a thin layer on the skin
Apply a generous amount of cream and use as a sleeping mask
Apply a thick layer to flaky areas, then after 5 minutes, gently
roll off with a cotton swab
After applying a thin layer all over, add an extra layer to areas
prone to dryness or flakiness
Tea Tree Cica usage tips
for combination-oily skin
Control sebum and soothe blemishes at once with
Bring Green Zinc Teca Trouble Serum!
Deliver deep hydration to your skin with Bring
Green Tea Tree Cica Soothing Cream!
Soothing synergy when used together
* Based on the use of Zincteca Trouble Serum alone | Marie DM Dermatological Science Research
Institute Co., Ltd. 2023.08.28~09.01 | 20 participants | Individual results may vary

Isin:
IJDETXTT1ADS

$49.41

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BRINGGREEN Tea Tree Cica Soothing Cream+ 100mL_NEW - BRINGGREEN Tea Tree Cica Soothing Cream+ 100mL_NEW

BRINGGREEN Tea Tree Cica Soothing Cream+ 100mL_NEW - BRINGGREEN Tea Tree Cica...

$49.41

Why we love it

The harmonious blend of a 5 types Tea Tree complex and Cicar enhances the cleansing effect, making it more powerful. It provides a Tea Tree calming effect that has become 3 to 5 times stronger. It gives a refreshing and cooling effect to overheated skin. With its moisture-rich texture, it lowers the skin temperature and replenishes moisture, showing a 39.5% improvement. Upon contact with the skin, the refreshing cream instantly reduces the temperature by -5.5 degrees, effectively controlling excess sebum while replenishing skin moisture. In just 4 weeks, it demonstrates a 44.1% improvement in blackheads, a 41% improvement in whiteheads, and a 22.3% reduction in sebum. This product has undergone sensitivity skin irritation testing and suitability testing for acne-prone skin. It has a lightweight and refreshing texture that doesn't feel heavy on the skin.

Featured ingredients

Blended with the exclusive technology of BRING GREEN, the 5 types Tea Tree complex and Cicar create a more powerful moisturizing and soothing effect. Enhanced Tea Tree Cica extract for 5x stronger soothing and moisturizing effects.

How to use

After completing the basic skincare routine, take an appropriate amount and gently apply from the inner to the outer areas of the face, gently patting to aid absorption.

More Info

Everyone has trouble* at some point!
Quick solutions for skin concerns, Bring Green
Safe ingredients, fast results!
As a skincare brand specializing in trouble concerns,
Bring Green offers its unique trouble solutions.
*Trouble = skin concern
Exclusive
limited edition
Moist inside, fresh outside!
Daily cream for summer
Say goodbye to
pore/sebum concerns!
3-step sebum
control kit
Gift
Bring Green Tea Tree Cica Soothing Cream Plus 100ml X 2EA
Bring Green Sebum Control Kit (3 pieces)
* Sebum Control Kit Contents *
Tea Tree Cica Soothing Toner / Tea Tree Cica Soothing Cream Plus / Tea Tree Cica Deep Cleansing Foam
Main
Product
Gift
Retain moisture,
finish fresh!
Bring Green Tea Tree Cica Soothing Cream Plus
* Based on sales volume of Bring Green Tea Tree Cica Soothing Cream (planned and single item) from January 2021 to August 2024.
Olive Young No.1* Tea Tree
Fresh & Moist
Oil-Water Balance
Makeup-Adhering
Cream
* Based on 2023 OY basic skincare category sales revenue for each brand's"Tea Tree" related products (including product names)
Moisture Balance Tea Tree Cream
Combination Skin
Showing Trouble Signals
When you need to restore
disrupted moisture balance!
Bring Green Tea Tree Cica Soothing Cream Plus
Tea tree and cica combine for 5 times
stronger* soothing effect
A unique blend using Bring Green’s exclusive technology: a fantastic
combination of 5-layer Tea Tree Complex** and cica ingredients,
delivering a soothing effect 5 times stronger* than regular tea tree.
* Compared to our standard Tea Tree Extract & Centella Asiatica Extract, the 5-Complex Tea Tree & Centella Active provide enhanced
hydration and soothing effects.
IN-VITRO test results (limited to raw material characteristics)
** 5-Complex Tea Tree: Tea Tree Leaf, Tea Tree Flower, Tea Tree Stem, Tea Tree Oil, Tea Tree Leaf Water
(limited to raw material characteristics)
Controls excess sebum
Replenishes skin moisture!
Skin moisture content
improved by 39.5%*
A refreshing cream that instantly soothes upon contact with the skin—controls
sebum and replenishes moisture in just one use!
* Increase in skin moisture | Maridiem Skin Science Research Center | 2023.04.21 | 20 participants | Temporary effect
Instant hydration for dry, rough skin
* The above photo is from a user trial group and is unrelated to human application testing.
Soothes even the heated sensation of flushed skin!
Skin Temperature
Skin Temperature Reduction Test
Before Use
Immediately
After Product Use
* Dermacosmetic Skin Science Research Institute Co., Ltd. | 2023.04.21 | 20 participants | Individual results may vary | Temporary effect
Sebum DOWN, Moisture UP!
Sebum area*
Blackhead*
Moisture content**
Improvement
Improvement
Improvement
** Maridiem Skin Science Research Institute Co., Ltd. | 2023.02.27~03.31 | 20 participants | Individual results may vary | Temporary effect
* Maridiem Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
Sebum control by improving 6 key
indicators of excessive sebum
* MarieDM Skin Science Research Institute | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
What happens when you resolve excessive sebum?
All skin concerns are completely soothed!
Even sensitive skin is soothed!
* The above photo is from a product trial group and is unrelated to the human application test below.
Moisture-oil balance care for combination skin (oily on the surface, dry underneath)
5 minutes after product application
Before use
External (Physical) Irritation Soothing Test
Improvement
Conclusion
* Marie DM Skin Science Research Institute Co., Ltd. | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
For soothing sensitive, dry, or irritated skin only; not intended for therapeutic use.
Can be used without burden
Suitable for acne-prone skin* Test completed
* Marie DM Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
This product has obtained Eve Vegan® certification
after a rigorous and strict evaluation process.
This study evaluated the suitability of 'Bring Green Tea Tree Cica Soothing Cream Plus',
a product commissioned by CJ Olive Young Co., Ltd., for use on acne-prone human skin.
The results showed significant improvement in all evaluation criteria (number of facial
lesions, facial sebum area, and skin oil content) after using the test product.
Based on these results, the test product is considered suitable for use on human
acne-prone skin (non-comedogenic).
A water-texture cream that leaves
skin hydrated inside and fresh on
the outside.
#SebumWipeToner
After cleansing, soak a cotton pad with an appropriate amount and gently wipe along the skin texture.
Effortlessly removes impurities, sebum, and dead skin cells from deep within pores!
#SoothingTrouble
#MoistureBalance
Tea Tree Cica Soothing Cream Plus
How to Use at 200% Efficiency
When Your Skin Feels Oily
When Your Skin Suddenly Breaks Out
When Your Skin Feels Flaky
Prepping Skin for Flawless Makeup Application
Apply an appropriate amount evenly in a thin layer on the skin
Apply a generous amount of cream and use as a sleeping mask
Apply a thick layer to flaky areas, then after 5 minutes, gently
roll off with a cotton swab
After applying a thin layer all over, add an extra layer to areas
prone to dryness or flakiness
Tea Tree Cica usage tips
for combination-oily skin
Control sebum and soothe blemishes at once with
Bring Green Zinc Teca Trouble Serum!
Deliver deep hydration to your skin with Bring
Green Tea Tree Cica Soothing Cream!
Soothing synergy when used together
* Based on the use of Zincteca Trouble Serum alone | Marie DM Dermatological Science Research
Institute Co., Ltd. 2023.08.28~09.01 | 20 participants | Individual results may vary

Isin:
IJDETXTT1ADS

Why we love it

The harmonious blend of a 5 types Tea Tree complex and Cicar enhances the cleansing effect, making it more powerful. It provides a Tea Tree calming effect that has become 3 to 5 times stronger. It gives a refreshing and cooling effect to overheated skin. With its moisture-rich texture, it lowers the skin temperature and replenishes moisture, showing a 39.5% improvement. Upon contact with the skin, the refreshing cream instantly reduces the temperature by -5.5 degrees, effectively controlling excess sebum while replenishing skin moisture. In just 4 weeks, it demonstrates a 44.1% improvement in blackheads, a 41% improvement in whiteheads, and a 22.3% reduction in sebum. This product has undergone sensitivity skin irritation testing and suitability testing for acne-prone skin. It has a lightweight and refreshing texture that doesn't feel heavy on the skin.

Featured ingredients

Blended with the exclusive technology of BRING GREEN, the 5 types Tea Tree complex and Cicar create a more powerful moisturizing and soothing effect. Enhanced Tea Tree Cica extract for 5x stronger soothing and moisturizing effects.

How to use

After completing the basic skincare routine, take an appropriate amount and gently apply from the inner to the outer areas of the face, gently patting to aid absorption.

More Info

Everyone has trouble* at some point!
Quick solutions for skin concerns, Bring Green
Safe ingredients, fast results!
As a skincare brand specializing in trouble concerns,
Bring Green offers its unique trouble solutions.
*Trouble = skin concern
Exclusive
limited edition
Moist inside, fresh outside!
Daily cream for summer
Say goodbye to
pore/sebum concerns!
3-step sebum
control kit
Gift
Bring Green Tea Tree Cica Soothing Cream Plus 100ml X 2EA
Bring Green Sebum Control Kit (3 pieces)
* Sebum Control Kit Contents *
Tea Tree Cica Soothing Toner / Tea Tree Cica Soothing Cream Plus / Tea Tree Cica Deep Cleansing Foam
Main
Product
Gift
Retain moisture,
finish fresh!
Bring Green Tea Tree Cica Soothing Cream Plus
* Based on sales volume of Bring Green Tea Tree Cica Soothing Cream (planned and single item) from January 2021 to August 2024.
Olive Young No.1* Tea Tree
Fresh & Moist
Oil-Water Balance
Makeup-Adhering
Cream
* Based on 2023 OY basic skincare category sales revenue for each brand's"Tea Tree" related products (including product names)
Moisture Balance Tea Tree Cream
Combination Skin
Showing Trouble Signals
When you need to restore
disrupted moisture balance!
Bring Green Tea Tree Cica Soothing Cream Plus
Tea tree and cica combine for 5 times
stronger* soothing effect
A unique blend using Bring Green’s exclusive technology: a fantastic
combination of 5-layer Tea Tree Complex** and cica ingredients,
delivering a soothing effect 5 times stronger* than regular tea tree.
* Compared to our standard Tea Tree Extract & Centella Asiatica Extract, the 5-Complex Tea Tree & Centella Active provide enhanced
hydration and soothing effects.
IN-VITRO test results (limited to raw material characteristics)
** 5-Complex Tea Tree: Tea Tree Leaf, Tea Tree Flower, Tea Tree Stem, Tea Tree Oil, Tea Tree Leaf Water
(limited to raw material characteristics)
Controls excess sebum
Replenishes skin moisture!
Skin moisture content
improved by 39.5%*
A refreshing cream that instantly soothes upon contact with the skin—controls
sebum and replenishes moisture in just one use!
* Increase in skin moisture | Maridiem Skin Science Research Center | 2023.04.21 | 20 participants | Temporary effect
Instant hydration for dry, rough skin
* The above photo is from a user trial group and is unrelated to human application testing.
Soothes even the heated sensation of flushed skin!
Skin Temperature
Skin Temperature Reduction Test
Before Use
Immediately
After Product Use
* Dermacosmetic Skin Science Research Institute Co., Ltd. | 2023.04.21 | 20 participants | Individual results may vary | Temporary effect
Sebum DOWN, Moisture UP!
Sebum area*
Blackhead*
Moisture content**
Improvement
Improvement
Improvement
** Maridiem Skin Science Research Institute Co., Ltd. | 2023.02.27~03.31 | 20 participants | Individual results may vary | Temporary effect
* Maridiem Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
Sebum control by improving 6 key
indicators of excessive sebum
* MarieDM Skin Science Research Institute | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
What happens when you resolve excessive sebum?
All skin concerns are completely soothed!
Even sensitive skin is soothed!
* The above photo is from a product trial group and is unrelated to the human application test below.
Moisture-oil balance care for combination skin (oily on the surface, dry underneath)
5 minutes after product application
Before use
External (Physical) Irritation Soothing Test
Improvement
Conclusion
* Marie DM Skin Science Research Institute Co., Ltd. | 2024.01.29~02.02 | 20 participants | Individual results may vary | Temporary effect
For soothing sensitive, dry, or irritated skin only; not intended for therapeutic use.
Can be used without burden
Suitable for acne-prone skin* Test completed
* Marie DM Skin Science Research Institute Co., Ltd. | 2023.04.24~05.26 | 21 participants | Individual results may vary | Temporary effect
This product has obtained Eve Vegan® certification
after a rigorous and strict evaluation process.
This study evaluated the suitability of 'Bring Green Tea Tree Cica Soothing Cream Plus',
a product commissioned by CJ Olive Young Co., Ltd., for use on acne-prone human skin.
The results showed significant improvement in all evaluation criteria (number of facial
lesions, facial sebum area, and skin oil content) after using the test product.
Based on these results, the test product is considered suitable for use on human
acne-prone skin (non-comedogenic).
A water-texture cream that leaves
skin hydrated inside and fresh on
the outside.
#SebumWipeToner
After cleansing, soak a cotton pad with an appropriate amount and gently wipe along the skin texture.
Effortlessly removes impurities, sebum, and dead skin cells from deep within pores!
#SoothingTrouble
#MoistureBalance
Tea Tree Cica Soothing Cream Plus
How to Use at 200% Efficiency
When Your Skin Feels Oily
When Your Skin Suddenly Breaks Out
When Your Skin Feels Flaky
Prepping Skin for Flawless Makeup Application
Apply an appropriate amount evenly in a thin layer on the skin
Apply a generous amount of cream and use as a sleeping mask
Apply a thick layer to flaky areas, then after 5 minutes, gently
roll off with a cotton swab
After applying a thin layer all over, add an extra layer to areas
prone to dryness or flakiness
Tea Tree Cica usage tips
for combination-oily skin
Control sebum and soothe blemishes at once with
Bring Green Zinc Teca Trouble Serum!
Deliver deep hydration to your skin with Bring
Green Tea Tree Cica Soothing Cream!
Soothing synergy when used together
* Based on the use of Zincteca Trouble Serum alone | Marie DM Dermatological Science Research
Institute Co., Ltd. 2023.08.28~09.01 | 20 participants | Individual results may vary
  • Content volume or weight: ■ 100mL
  • Ideal for: ■ For all skin types
  • Expiration date (or expiration date after opening): ■ 36 months after manufacture, 12 months after opening
  • How to Use: ■ In the final step of your skin care routine, apply an appropriate amount to your face, starting from the center outward and hold your face with hands for absorption.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: ■ Cosmetics Manufacturer: Kolmar Korea Co., Ltd. / Cosmetics Distributor: CJ Olive Young Co., Ltd.
  • Country of Manufacture: South Korea
  • Ingredients: Water, Melaleuca Alternifolia (Tea Tree) Extract, Centella Asiatica Extract, Butylene Glycol, Squalane, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Melaleuca Alternifolia (Tea Tree) Leaf Water, Propanediol, 1,2-Hexanediol, Niacinamide, Pentylene Glycol, Polyglyceryl-3 Methylglucose Distearate, Diglycerin, Melaleuca Alternifolia (Tea Tree) Flower/Leaf/Stem Extract, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Polymethylsilsesquioxane, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Sorbitan Isostearate, Madecassoside, Ethylhexylglycerin
  • MFDS Evaluation of Functional Cosmetics: Completion of functional cosmetics review (or report) according to the Cosmetics Act
  • Precautions when using: ■ 1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2. Do not use on wounds or other affected areas. 3. Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight.
  • Quality Assurance Standard: ■ Compensation for defective products is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.99 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.

We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.

If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.

If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.