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Biome CastorGuard® Biome CastorGuard® Biome CastorGuard® Biome CastorGuard® Biome CastorGuard® Biome CastorGuard®
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Biome CastorGuard®
Biome CastorGuard®
Biome CastorGuard®
Biome CastorGuard®
Biome CastorGuard®
Biome CastorGuard®

Biome CastorGuard®

$32.05

Using the magic of castor oil instead of petroleum, our vegan alternative is the go-to solution in everyone's kitchen drawer or bathroom cabinet.

101+ USES

Personal Care

  1. Lip balm: Keep your lips hydrated and protected from harsh weather.
  2. Cuticle conditioner: Soften and nourish your cuticles to maintain healthy nails.
  3. Hand cream: Apply to dry or cracked hands for instant moisture and relief.
  4. Foot balm: Soften and heal cracked heels and rough feet.
  5. Elbow and knee moisturiser: Smooth rough patches on elbows and knees.
  6. Nappy rash balm: Gentle enough to soothe and protect baby’s delicate skin.
  7. Makeup remover: Gently remove makeup while nourishing the skin.
  8. Flyaway tamer: Smooth down flyaway hairs and add a natural shine.
  9. Scar and stretch marks: Help fade scars and stretch marks over time with regular use.
  10. Tattoos: Keep new tattoos moisturised and help older tattoos retain their vibrancy.
  11. After-sun care: Soothe and moisturise skin after sun exposure.
  12. Eczema and psoriasis relief: Soothe irritated skin conditions.
  13. After shaving balm: Soothing after-shave balm to prevent irritation and ingrown hairs.
  14. Eyebrow tamer: Keep unruly eyebrows in place with a tiny dab.
  15. Nose balm: Soothe dry, irritated, cold affected skin around the nose.
  16. Bug bite relief: Soothe itching and irritation from insect bites.
  17. Pets: Safe to use on pets to soothe minor skin irritations.
  18. Chaffing relief: Prevent and soothe chafing on sensitive skin areas.
  19. Cold sore protection: Soothe and protect cold sores.
  20. Split end treatment: Apply to the ends of hair to help prevent and treat split ends.
  21. Windburn protection: Protect skin from windburn during outdoor activities.
  22. Cut and scrape protector: Apply to minor cuts and scrapes to help protect and heal.
  23. Deodorant base: Use as a base for making your own natural deodorant.
  24. Nail growth booster: Massage into nails and cuticles to promote growth and strength.
  25. Under-eye moisturiser: Gently dab under the eyes to hydrate and reduce puffiness.
  26. Lip gloss base: Use as a base to make your own natural lip gloss.

Around The Home

CastorGuard, with its blend of castor oil, carnauba wax, and coconut oil, can be incredibly versatile around the home also:

  1. Leather conditioner: Condition and restore leather furniture, bags, and shoes.
  2. Wood polish: Polish wooden furniture to bring out its natural shine and protect the surface.
  3. Squeaky hinges: Apply to door hinges to reduce squeaking.
  4. Stuck zippers: Lubricate stubborn zippers on clothing, bags, and gear.
  5. Rust prevention: Coat metal tools to prevent rust and corrosion.
  6. Sliding doors, windows, and drawers: Lubricate tracks for smoother operation.
  7. Garden tools: Apply to garden tools to protect against rust and keep in good working condition.
  8. Pet paw protector: Protect and moisturise your pet’s paws, especially during extreme weather conditions.
  9. Rubber seal conditioner: Keep rubber seals on appliances like refrigerators and washing machines supple and in good condition.
  10. Plant leaf shine: Use sparingly to shine plant leaves for a healthy, glossy look.
  11. Waterproofing: Use on outdoor gear like boots and canvas to provide some waterproofing.
  12. Fire starter: Mix with cotton balls to create an effective fire starter for camping or emergency kits.
  13. Remove sticky residue: Apply to labels or stickers to help remove sticky residue from surfaces.
  14. Season cast iron: Use to season cast iron cookware, creating a non-stick surface.
  15. Polish stainless steel: Shine and protect stainless steel appliances and fixtures.
  16. Lubricate locks: Keep locks functioning smoothly by applying a small amount to the key.
  17. Remove paint from skin: Gently remove paint or other residues from skin after DIY projects.

WHY CHOOSE CASTORGUARD

  • Petroleum-free: No petroleum jelly made from refined crude oil.
  • Nourishing and soothing: Not just an occlusive barrier like Vaseline that sits on the skin, CastorGuard soaks in to hydrate and feed your skin.
  • Eco-conscious: Plant-powered, packaged in a glass jar, proudly made in Brisbane.
  • Multi-purpose: From personal care to home maintenance

ABOUT THE INGREDIENTS

  • Castor oil: Renowned for its moisturising and healing properties. Cold pressed, hexane free.
  • Hydrogenated castor oil: not petroleum-derived PEG-40. It is castor wax, derived from castor beans (Ricinus communis).
  • Carnauba wax: Adds a natural, plant-based thickness and protective layer to lock in moisture.
  • Coconut oil: Known for its deep moisturising and soothing benefits.

MORE IN THE FAMILY

CastorClear - vapour rub alternative for winter wellness.

CastorGloss - lip balm and gloss in one in a small glass jar.

CastorBub - natural barrier cream to protect against nappy rash and irritation

Biome ships to Australia and the rest of the world > Full details here.

Isin:
IV1FHIDE5GFQ

$32.05

In Stock

Sold by , Fulfilled by IBSPOT • Ships from US

IBSPOT Buyer Protection
  • Free 30-Day Returns
  • Full Refund for Damaged or Incorrect Items
  • Guaranteed Delivery or Money Back
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Biome CastorGuard®

Biome CastorGuard®

$32.05

Using the magic of castor oil instead of petroleum, our vegan alternative is the go-to solution in everyone's kitchen drawer or bathroom cabinet.

101+ USES

Personal Care

  1. Lip balm: Keep your lips hydrated and protected from harsh weather.
  2. Cuticle conditioner: Soften and nourish your cuticles to maintain healthy nails.
  3. Hand cream: Apply to dry or cracked hands for instant moisture and relief.
  4. Foot balm: Soften and heal cracked heels and rough feet.
  5. Elbow and knee moisturiser: Smooth rough patches on elbows and knees.
  6. Nappy rash balm: Gentle enough to soothe and protect baby’s delicate skin.
  7. Makeup remover: Gently remove makeup while nourishing the skin.
  8. Flyaway tamer: Smooth down flyaway hairs and add a natural shine.
  9. Scar and stretch marks: Help fade scars and stretch marks over time with regular use.
  10. Tattoos: Keep new tattoos moisturised and help older tattoos retain their vibrancy.
  11. After-sun care: Soothe and moisturise skin after sun exposure.
  12. Eczema and psoriasis relief: Soothe irritated skin conditions.
  13. After shaving balm: Soothing after-shave balm to prevent irritation and ingrown hairs.
  14. Eyebrow tamer: Keep unruly eyebrows in place with a tiny dab.
  15. Nose balm: Soothe dry, irritated, cold affected skin around the nose.
  16. Bug bite relief: Soothe itching and irritation from insect bites.
  17. Pets: Safe to use on pets to soothe minor skin irritations.
  18. Chaffing relief: Prevent and soothe chafing on sensitive skin areas.
  19. Cold sore protection: Soothe and protect cold sores.
  20. Split end treatment: Apply to the ends of hair to help prevent and treat split ends.
  21. Windburn protection: Protect skin from windburn during outdoor activities.
  22. Cut and scrape protector: Apply to minor cuts and scrapes to help protect and heal.
  23. Deodorant base: Use as a base for making your own natural deodorant.
  24. Nail growth booster: Massage into nails and cuticles to promote growth and strength.
  25. Under-eye moisturiser: Gently dab under the eyes to hydrate and reduce puffiness.
  26. Lip gloss base: Use as a base to make your own natural lip gloss.

Around The Home

CastorGuard, with its blend of castor oil, carnauba wax, and coconut oil, can be incredibly versatile around the home also:

  1. Leather conditioner: Condition and restore leather furniture, bags, and shoes.
  2. Wood polish: Polish wooden furniture to bring out its natural shine and protect the surface.
  3. Squeaky hinges: Apply to door hinges to reduce squeaking.
  4. Stuck zippers: Lubricate stubborn zippers on clothing, bags, and gear.
  5. Rust prevention: Coat metal tools to prevent rust and corrosion.
  6. Sliding doors, windows, and drawers: Lubricate tracks for smoother operation.
  7. Garden tools: Apply to garden tools to protect against rust and keep in good working condition.
  8. Pet paw protector: Protect and moisturise your pet’s paws, especially during extreme weather conditions.
  9. Rubber seal conditioner: Keep rubber seals on appliances like refrigerators and washing machines supple and in good condition.
  10. Plant leaf shine: Use sparingly to shine plant leaves for a healthy, glossy look.
  11. Waterproofing: Use on outdoor gear like boots and canvas to provide some waterproofing.
  12. Fire starter: Mix with cotton balls to create an effective fire starter for camping or emergency kits.
  13. Remove sticky residue: Apply to labels or stickers to help remove sticky residue from surfaces.
  14. Season cast iron: Use to season cast iron cookware, creating a non-stick surface.
  15. Polish stainless steel: Shine and protect stainless steel appliances and fixtures.
  16. Lubricate locks: Keep locks functioning smoothly by applying a small amount to the key.
  17. Remove paint from skin: Gently remove paint or other residues from skin after DIY projects.

WHY CHOOSE CASTORGUARD

  • Petroleum-free: No petroleum jelly made from refined crude oil.
  • Nourishing and soothing: Not just an occlusive barrier like Vaseline that sits on the skin, CastorGuard soaks in to hydrate and feed your skin.
  • Eco-conscious: Plant-powered, packaged in a glass jar, proudly made in Brisbane.
  • Multi-purpose: From personal care to home maintenance

ABOUT THE INGREDIENTS

  • Castor oil: Renowned for its moisturising and healing properties. Cold pressed, hexane free.
  • Hydrogenated castor oil: not petroleum-derived PEG-40. It is castor wax, derived from castor beans (Ricinus communis).
  • Carnauba wax: Adds a natural, plant-based thickness and protective layer to lock in moisture.
  • Coconut oil: Known for its deep moisturising and soothing benefits.

MORE IN THE FAMILY

CastorClear - vapour rub alternative for winter wellness.

CastorGloss - lip balm and gloss in one in a small glass jar.

CastorBub - natural barrier cream to protect against nappy rash and irritation

Biome ships to Australia and the rest of the world > Full details here.

Isin:
IV1FHIDE5GFQ

Using the magic of castor oil instead of petroleum, our vegan alternative is the go-to solution in everyone's kitchen drawer or bathroom cabinet.

101+ USES

Personal Care

  1. Lip balm: Keep your lips hydrated and protected from harsh weather.
  2. Cuticle conditioner: Soften and nourish your cuticles to maintain healthy nails.
  3. Hand cream: Apply to dry or cracked hands for instant moisture and relief.
  4. Foot balm: Soften and heal cracked heels and rough feet.
  5. Elbow and knee moisturiser: Smooth rough patches on elbows and knees.
  6. Nappy rash balm: Gentle enough to soothe and protect baby’s delicate skin.
  7. Makeup remover: Gently remove makeup while nourishing the skin.
  8. Flyaway tamer: Smooth down flyaway hairs and add a natural shine.
  9. Scar and stretch marks: Help fade scars and stretch marks over time with regular use.
  10. Tattoos: Keep new tattoos moisturised and help older tattoos retain their vibrancy.
  11. After-sun care: Soothe and moisturise skin after sun exposure.
  12. Eczema and psoriasis relief: Soothe irritated skin conditions.
  13. After shaving balm: Soothing after-shave balm to prevent irritation and ingrown hairs.
  14. Eyebrow tamer: Keep unruly eyebrows in place with a tiny dab.
  15. Nose balm: Soothe dry, irritated, cold affected skin around the nose.
  16. Bug bite relief: Soothe itching and irritation from insect bites.
  17. Pets: Safe to use on pets to soothe minor skin irritations.
  18. Chaffing relief: Prevent and soothe chafing on sensitive skin areas.
  19. Cold sore protection: Soothe and protect cold sores.
  20. Split end treatment: Apply to the ends of hair to help prevent and treat split ends.
  21. Windburn protection: Protect skin from windburn during outdoor activities.
  22. Cut and scrape protector: Apply to minor cuts and scrapes to help protect and heal.
  23. Deodorant base: Use as a base for making your own natural deodorant.
  24. Nail growth booster: Massage into nails and cuticles to promote growth and strength.
  25. Under-eye moisturiser: Gently dab under the eyes to hydrate and reduce puffiness.
  26. Lip gloss base: Use as a base to make your own natural lip gloss.

Around The Home

CastorGuard, with its blend of castor oil, carnauba wax, and coconut oil, can be incredibly versatile around the home also:

  1. Leather conditioner: Condition and restore leather furniture, bags, and shoes.
  2. Wood polish: Polish wooden furniture to bring out its natural shine and protect the surface.
  3. Squeaky hinges: Apply to door hinges to reduce squeaking.
  4. Stuck zippers: Lubricate stubborn zippers on clothing, bags, and gear.
  5. Rust prevention: Coat metal tools to prevent rust and corrosion.
  6. Sliding doors, windows, and drawers: Lubricate tracks for smoother operation.
  7. Garden tools: Apply to garden tools to protect against rust and keep in good working condition.
  8. Pet paw protector: Protect and moisturise your pet’s paws, especially during extreme weather conditions.
  9. Rubber seal conditioner: Keep rubber seals on appliances like refrigerators and washing machines supple and in good condition.
  10. Plant leaf shine: Use sparingly to shine plant leaves for a healthy, glossy look.
  11. Waterproofing: Use on outdoor gear like boots and canvas to provide some waterproofing.
  12. Fire starter: Mix with cotton balls to create an effective fire starter for camping or emergency kits.
  13. Remove sticky residue: Apply to labels or stickers to help remove sticky residue from surfaces.
  14. Season cast iron: Use to season cast iron cookware, creating a non-stick surface.
  15. Polish stainless steel: Shine and protect stainless steel appliances and fixtures.
  16. Lubricate locks: Keep locks functioning smoothly by applying a small amount to the key.
  17. Remove paint from skin: Gently remove paint or other residues from skin after DIY projects.

WHY CHOOSE CASTORGUARD

  • Petroleum-free: No petroleum jelly made from refined crude oil.
  • Nourishing and soothing: Not just an occlusive barrier like Vaseline that sits on the skin, CastorGuard soaks in to hydrate and feed your skin.
  • Eco-conscious: Plant-powered, packaged in a glass jar, proudly made in Brisbane.
  • Multi-purpose: From personal care to home maintenance

ABOUT THE INGREDIENTS

  • Castor oil: Renowned for its moisturising and healing properties. Cold pressed, hexane free.
  • Hydrogenated castor oil: not petroleum-derived PEG-40. It is castor wax, derived from castor beans (Ricinus communis).
  • Carnauba wax: Adds a natural, plant-based thickness and protective layer to lock in moisture.
  • Coconut oil: Known for its deep moisturising and soothing benefits.

MORE IN THE FAMILY

CastorClear - vapour rub alternative for winter wellness.

CastorGloss - lip balm and gloss in one in a small glass jar.

CastorBub - natural barrier cream to protect against nappy rash and irritation

Biome ships to Australia and the rest of the world > Full details here.


Item Specifics

Features

Using the magic of castor oil instead of petroleum, our vegan alternative is the go-to solution in everyone's kitchen drawer or bathroom cabinet.

101+ USES

Personal Care

  1. Lip balm: Keep your lips hydrated and protected from harsh weather.
  2. Cuticle conditioner: Soften and nourish your cuticles to maintain healthy nails.
  3. Hand cream: Apply to dry or cracked hands for instant moisture and relief.
  4. Foot balm: Soften and heal cracked heels and rough feet.
  5. Elbow and knee moisturiser: Smooth rough patches on elbows and knees.
  6. Nappy rash balm: Gentle enough to soothe and protect baby’s delicate skin.
  7. Makeup remover: Gently remove makeup while nourishing the skin.
  8. Flyaway tamer: Smooth down flyaway hairs and add a natural shine.
  9. Scar and stretch marks: Help fade scars and stretch marks over time with regular use.
  10. Tattoos: Keep new tattoos moisturised and help older tattoos retain their vibrancy.
  11. After-sun care: Soothe and moisturise skin after sun exposure.
  12. Eczema and psoriasis relief: Soothe irritated skin conditions.
  13. After shaving balm: Soothing after-shave balm to prevent irritation and ingrown hairs.
  14. Eyebrow tamer: Keep unruly eyebrows in place with a tiny dab.
  15. Nose balm: Soothe dry, irritated, cold affected skin around the nose.
  16. Bug bite relief: Soothe itching and irritation from insect bites.
  17. Pets: Safe to use on pets to soothe minor skin irritations.
  18. Chaffing relief: Prevent and soothe chafing on sensitive skin areas.
  19. Cold sore protection: Soothe and protect cold sores.
  20. Split end treatment: Apply to the ends of hair to help prevent and treat split ends.
  21. Windburn protection: Protect skin from windburn during outdoor activities.
  22. Cut and scrape protector: Apply to minor cuts and scrapes to help protect and heal.
  23. Deodorant base: Use as a base for making your own natural deodorant.
  24. Nail growth booster: Massage into nails and cuticles to promote growth and strength.
  25. Under-eye moisturiser: Gently dab under the eyes to hydrate and reduce puffiness.
  26. Lip gloss base: Use as a base to make your own natural lip gloss.

Around The Home

CastorGuard, with its blend of castor oil, carnauba wax, and coconut oil, can be incredibly versatile around the home also:

  1. Leather conditioner: Condition and restore leather furniture, bags, and shoes.
  2. Wood polish: Polish wooden furniture to bring out its natural shine and protect the surface.
  3. Squeaky hinges: Apply to door hinges to reduce squeaking.
  4. Stuck zippers: Lubricate stubborn zippers on clothing, bags, and gear.
  5. Rust prevention: Coat metal tools to prevent rust and corrosion.
  6. Sliding doors, windows, and drawers: Lubricate tracks for smoother operation.
  7. Garden tools: Apply to garden tools to protect against rust and keep in good working condition.
  8. Pet paw protector: Protect and moisturise your pet’s paws, especially during extreme weather conditions.
  9. Rubber seal conditioner: Keep rubber seals on appliances like refrigerators and washing machines supple and in good condition.
  10. Plant leaf shine: Use sparingly to shine plant leaves for a healthy, glossy look.
  11. Waterproofing: Use on outdoor gear like boots and canvas to provide some waterproofing.
  12. Fire starter: Mix with cotton balls to create an effective fire starter for camping or emergency kits.
  13. Remove sticky residue: Apply to labels or stickers to help remove sticky residue from surfaces.
  14. Season cast iron: Use to season cast iron cookware, creating a non-stick surface.
  15. Polish stainless steel: Shine and protect stainless steel appliances and fixtures.
  16. Lubricate locks: Keep locks functioning smoothly by applying a small amount to the key.
  17. Remove paint from skin: Gently remove paint or other residues from skin after DIY projects.

WHY CHOOSE CASTORGUARD

  • Petroleum-free: No petroleum jelly made from refined crude oil.  
  • Nourishing and soothing:  Not just an occlusive barrier like Vaseline that sits on the skin, CastorGuard soaks in to hydrate and feed your skin.
  • Eco-conscious: Plant-powered, packaged in a glass jar, proudly made in Brisbane.
  • Multi-purpose: From personal care to home maintenance

ABOUT THE INGREDIENTS

  • Castor oil: Renowned for its moisturising and healing properties.  Cold pressed, hexane free.
  • Hydrogenated castor oil: not petroleum-derived PEG-40.  It is castor wax, derived from castor beans (Ricinus communis).
  • Carnauba wax: Adds a natural, plant-based thickness and protective layer to lock in moisture.
  • Coconut oil: Known for its deep moisturising and soothing benefits.

MORE IN THE FAMILY

CastorClear - vapour rub alternative for winter wellness.

CastorGloss - lip balm and gloss in one in a small glass jar.

CastorBub - natural barrier cream to protect against nappy rash and irritation

SHIPPING

Biome ships to Australia and the rest of the world > Full details here.   

  • Ingredients:

    Hexane free Castor Oil, Hydrogenated Castor Oil, Carnauba Wax, Coconut Oil Please note, this hydrogenated castor oil is not petroleum-derived PEG-40. It is castor wax, derived from castor beans (Ricinus communis).

  • Dimensions:

    50g. Packaged in a glass jar.

  • Made In:

    Australia

    • Processing Time

    • We process and ship orders Monday through Friday, excluding holidays.
    • Most orders are processed within 1–3 business days, depending on product availability.
    • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

    Shipping Coverage

    We currently ship to addresses within the United States only.

    Products may ship from:

    • Our U.S. warehouses, or
    • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

    Each product page clearly displays the “Ships From” location before checkout.

    Shipping Methods & Estimated Delivery

    Shipping Method Estimated Delivery Cost
    Free Shipping (US) 5–10 business days Free, available on eligible items
    Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
    Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
    Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

    Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

    Free Shipping

    We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 

    Carriers

    We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.

    Import Duties & Taxes

    All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.

    Tracking & Notifications

    Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

    You can track your shipment anytime using the Track Your Order page on our website.

    Order Changes & Cancellations

    If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

    Contact: support@ibspot.com

    Item Not Received

    If your tracking number shows “Delivered” but you haven’t received your package:

    1. Check with your local USPS or UPS office.
    2. Confirm that the shipping address provided was correct.
    3. If the issue remains unresolved, contact support@ibspot.com for assistance.

    Damaged or Lost Parcels

    If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.

    Customer Support

    For any questions about shipping, tracking, or delivery, our customer support team is here to help.

    Email: support@ibspot.com

    We’re always happy to help.

    Please read our policy carefully before making a purchase.
    We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

    Order Cancellation Policy

    Customers may request to cancel an order before it has been shipped.
    Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

    How to Request a Cancellation

    You can contact us through:

    Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

    Return Policy

    We accept returns for most items within 30 days of delivery for a full refund.

    To be eligible for a return:

    • The item must be unused, in the same condition as received, and in its original packaging.
    • A tracking number must be provided to confirm the return shipment.

    Non-Returnable Items

    Certain products cannot be returned, including:

    • Perishable goods (for example, food, flowers, newspapers, magazines)
    • Intimate or sanitary goods
    • Hazardous materials or flammable liquids/gases
    • Gift cards
    • Downloadable software
    • Some health and personal care items

    Partial Refunds (If Applicable)

    Partial refunds may be granted in specific situations, such as:

    • Books with obvious signs of use
    • Opened CDs, DVDs, software, or vinyl records
    • Items not in their original condition, damaged, or missing parts not due to our error
    • Items returned more than 30 days after delivery

    How to Return an Item

    To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
    Our team will provide you with return instructions and a prepaid return label.

    Shipping Cost for Returns

    Please contact us before returning any item.
    We will provide a free return shipping label.

    If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

    For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee that we will receive your returned item if shipped independently.

    Refund Processing

    Once your return is received and inspected:

    • In-store returns are refunded to the original form of payment or issued as a gift card.
    • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

    Please allow:

    • 5–7 business days for the return to reach our Returns Center.
    • An additional 3–10 business days for your bank to post the refund to your account.

    Damages, Issues & Claims

    Please inspect your order immediately upon receipt.
    If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
    We’ll evaluate the issue promptly and make it right.

    Product Claims

    Before purchasing, please review product details carefully.
    If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

    Exchanges

    We do not process direct exchanges.
    The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

    Return Address

    IBSPOT Return Center
    15 Sawmill Ln
    Dover Plains, NY 12522
    United States

    Customer Support

    Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

    Email: support@ibspot.com
    Contact Form: Contact Us page

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    Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.