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BANILA CO Cover Lip Base 1.7g - [SINGLE] (For Skilled Users/Cool) Full Gray

Brand: BANILA CO

Product Overview

Why we love it

The stick type product that has perfect shape and angle for your lips allows easy and quick even lip makeup. The full beige and full grey shades are recommended for those who want vivid lip makeup or have dark lip shade. The soft salmon and soft pink shades provide soft application and nice coverage for easy and comfortable improvement of lip tone for makeup beginners. The high cover shade provides excellent coverage of dark lip shade and any lip troubles.

How to use

Apply an appropriate amount to the lip area for coverage, even tone, definition, etc. for a better lip look.

More Info

1st
Lip Cover
Lip Base
Olive Young Online Mall Overall Sales Ranking No. 1*
1st
[March Olive Young Pick][Tint Gift]
Banila Co Cover Lip Base…
*Based on Olive Young Online Mall Overall/Makeup Category Sales Ranking as of March 10, 2025
Main
Product
Gift
For Beginners/For
Experts
Warm Tone/Cool
Tone
Dew Glow Tint Mini Gift
Limited Edition Launch
Commemorative Set
Base Lip for Pretty Overlip Look
*Mini Tint Color Varies by Shade Number
Lip Base for Blurring and Covering
Patchy Lips, Enhances Matte Lip Longevity
Covers Pigmented Areas
such as Dark Lip Lines
and Patchy Spots
Create a high-quality overlip using dual
options for beginners/experts
Soft Salmon
Soft Pink
Dew Glow Tint Mini *PK04
Flamingo or PK05 Fig Pie
* For special sets, purchase is not possible once limited quantities are sold out.
Gently outline and fill
the lip edges/wrinkles,
and you're done!
For Experts
Full Beige
Lip Correction
Cool Tone
* Products excluding this option will be shipped individually.
* Planned products will be shipped as a planned set when the corresponding
set option is selected in the purchase options.
Lip Base Soft Salmon/Full Beige - PK04 Flamingo
Lip Base Soft Pink/Full Gray - PK05 Fig Pie
Lip Base Full Beige/Full
Gray Soft Salmon/Soft Pink
Smooth Blur
For Beginners
Warm Tone
Full Gray
Cool Tone
Warm Tone
B by Vanilla Cover Lip Base
A lip cover base that satisfies
individual needs and is easy
and convenient to use
Lip
Clumsy Hands
Easy and quick base lip completion
I want an easy and convenient stick-type lip base
That's why it
was created!
I want it to apply smoothly and provide a natural cover
I want a definite lip cover like a concealer
A stick type designed with the best shape
and angle to fit the lips, allowing for easy
and quick, even coverage of the entire lips
Because it's a 'stick', it's even
easier and more convenient! No need
to worry about adjusting the amount—just
swipe for a simple, seamless tone
cover!
Two formulas and color options
tailored to your desired coverage
Lip
enthusiast
Soft Salmon
Soft Pink
#BlotchyBlemishCover
#PurpleLipCover
#LipFoundation
Full Gray
Full Beige
Dull Lips with
Blotchy Blemishes
Full Beige
Full Gray
Features
Smooth application and natural coverage
make it easy and comfortable for lip
makeup beginners to even out lip tone
#NudeCover #WarmToneCover
Smooth Application
Natural Cover
Smooth Matte
Soft Blur
Blurry Lip Expression
If you can't get the desired
lip color or are worried about
dull and blemished lips, definitely
change your tone!
Choose according to your lip makeup needs
Long-lasting,
high-adherence,
high-coverage
Lip
concerns
Coverage
Finish
Creates your desired tone and coverage
High cover shade that perfectly conceals
dull lip color and imperfections
Full Gray
Full Beige
Soft Pink
I want a nude cover that is not
too yellow or dull, but calmly covers.
A warm nude that is good
for covering reddish lips
or for calming lip color.
Banila Co Pick
• No matter what I apply, my lips look dull because of the dark lip color and line.
• I want a cover for stained tint colors.
Banila Co's unique mute gray that
flawlessly covers dark lip lines and
patchy flaws regardless of tone.
A natural blur cover shade that blends
naturally with the lip color.
#MoodCoolCover #MuteToneCover
Soft Salmon
• I want a perfect muted tone base lip
#BrightToneCover #WarmToneCover
Soft Salmon
Soft Pink
Lip Base - Full Beige
Lip Base - Full Gray
Sheer Velvet Veil Tint - PPO3
Full Gray
Sheer Velvet Veil Tint - PP02
I want a warm tone correction that gently enhances
the complexion, not a fluorescent tone correction
that makes only the lips stand out."
Warm salmon that brightly
covers the lips for alively
lip color
Cool pink with a muted pink
color that covers the lips
cleanly and moodily
I want a cool tone lip with a sophisticated
mood, not a bluish tone correction
Banila Co Pick
A delicate touch on the lip line at
the final stage of lip makeup can
create a highly finished overlip look.
We have diversified the base to meet the different
needs of beginner users unfamiliar with lip base
and expert users who consider lip base essential.
Curious about lip base if you're
trying it for the first time?
[Full Beige/Full Gray] is a high-coverage, long-lasting
formula with a quick-adhering matte finish.
[Soft Salmon/Soft Pink] has a soft formula
that adheres smoothly and finishes with a
blurry effect.
Perfect pairing to enhance
the perfection of lip makeup
Sheer Velvet Veil Tint - PPO2
Sheer Velvet Veil Tint - RD01
Lip Base - Soft Salmon
Can create mood lips or lively lips depending
on the lip color applied together
Cover Lip Base
Full Beige
Smudging Lip Pencil
Lip Base - Soft Pink
Soft Pink
Soft Salmon
Match with a lip pencil for perfect
correction of tone and lip line!
If your lip color or line is dark, or you
have stained or uneven lips, this muted gray
shade is excellent for covering imperfections.
Recommended as a base lip for any tone.
Is Full Gray recommended for both
warm and cool tones?
Which texture is good to use together?
Are there texture differences by
shade number?
Can I use it with a lip liner?
All four shades have a soft matte finish, so
we recommend matte or velvet textures.
When using a new product for the first time, the
smooth surface may feel a bit firm, but it melts
naturally with the warmth of your lips and applies
smoothly.
Brand: BANILA CO
Isin: IMSSVSGWNXNE

$34.68

  • Free shipping in US
  • $14.50 extended delivery from South Korea
  • Arrives

  • Free 30-Day returns

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BANILA CO Cover Lip Base 1.7g - [SINGLE] (For Skilled Users/Cool) Full Gray

BANILA CO Cover Lip Base 1.7g - [SINGLE] (For Skilled Users/Cool) Full Gray

$34.68

Product Overview

Why we love it

The stick type product that has perfect shape and angle for your lips allows easy and quick even lip makeup. The full beige and full grey shades are recommended for those who want vivid lip makeup or have dark lip shade. The soft salmon and soft pink shades provide soft application and nice coverage for easy and comfortable improvement of lip tone for makeup beginners. The high cover shade provides excellent coverage of dark lip shade and any lip troubles.

How to use

Apply an appropriate amount to the lip area for coverage, even tone, definition, etc. for a better lip look.

More Info

1st
Lip Cover
Lip Base
Olive Young Online Mall Overall Sales Ranking No. 1*
1st
[March Olive Young Pick][Tint Gift]
Banila Co Cover Lip Base…
*Based on Olive Young Online Mall Overall/Makeup Category Sales Ranking as of March 10, 2025
Main
Product
Gift
For Beginners/For
Experts
Warm Tone/Cool
Tone
Dew Glow Tint Mini Gift
Limited Edition Launch
Commemorative Set
Base Lip for Pretty Overlip Look
*Mini Tint Color Varies by Shade Number
Lip Base for Blurring and Covering
Patchy Lips, Enhances Matte Lip Longevity
Covers Pigmented Areas
such as Dark Lip Lines
and Patchy Spots
Create a high-quality overlip using dual
options for beginners/experts
Soft Salmon
Soft Pink
Dew Glow Tint Mini *PK04
Flamingo or PK05 Fig Pie
* For special sets, purchase is not possible once limited quantities are sold out.
Gently outline and fill
the lip edges/wrinkles,
and you're done!
For Experts
Full Beige
Lip Correction
Cool Tone
* Products excluding this option will be shipped individually.
* Planned products will be shipped as a planned set when the corresponding
set option is selected in the purchase options.
Lip Base Soft Salmon/Full Beige - PK04 Flamingo
Lip Base Soft Pink/Full Gray - PK05 Fig Pie
Lip Base Full Beige/Full
Gray Soft Salmon/Soft Pink
Smooth Blur
For Beginners
Warm Tone
Full Gray
Cool Tone
Warm Tone
B by Vanilla Cover Lip Base
A lip cover base that satisfies
individual needs and is easy
and convenient to use
Lip
Clumsy Hands
Easy and quick base lip completion
I want an easy and convenient stick-type lip base
That's why it
was created!
I want it to apply smoothly and provide a natural cover
I want a definite lip cover like a concealer
A stick type designed with the best shape
and angle to fit the lips, allowing for easy
and quick, even coverage of the entire lips
Because it's a 'stick', it's even
easier and more convenient! No need
to worry about adjusting the amount—just
swipe for a simple, seamless tone
cover!
Two formulas and color options
tailored to your desired coverage
Lip
enthusiast
Soft Salmon
Soft Pink
#BlotchyBlemishCover
#PurpleLipCover
#LipFoundation
Full Gray
Full Beige
Dull Lips with
Blotchy Blemishes
Full Beige
Full Gray
Features
Smooth application and natural coverage
make it easy and comfortable for lip
makeup beginners to even out lip tone
#NudeCover #WarmToneCover
Smooth Application
Natural Cover
Smooth Matte
Soft Blur
Blurry Lip Expression
If you can't get the desired
lip color or are worried about
dull and blemished lips, definitely
change your tone!
Choose according to your lip makeup needs
Long-lasting,
high-adherence,
high-coverage
Lip
concerns
Coverage
Finish
Creates your desired tone and coverage
High cover shade that perfectly conceals
dull lip color and imperfections
Full Gray
Full Beige
Soft Pink
I want a nude cover that is not
too yellow or dull, but calmly covers.
A warm nude that is good
for covering reddish lips
or for calming lip color.
Banila Co Pick
• No matter what I apply, my lips look dull because of the dark lip color and line.
• I want a cover for stained tint colors.
Banila Co's unique mute gray that
flawlessly covers dark lip lines and
patchy flaws regardless of tone.
A natural blur cover shade that blends
naturally with the lip color.
#MoodCoolCover #MuteToneCover
Soft Salmon
• I want a perfect muted tone base lip
#BrightToneCover #WarmToneCover
Soft Salmon
Soft Pink
Lip Base - Full Beige
Lip Base - Full Gray
Sheer Velvet Veil Tint - PPO3
Full Gray
Sheer Velvet Veil Tint - PP02
I want a warm tone correction that gently enhances
the complexion, not a fluorescent tone correction
that makes only the lips stand out."
Warm salmon that brightly
covers the lips for alively
lip color
Cool pink with a muted pink
color that covers the lips
cleanly and moodily
I want a cool tone lip with a sophisticated
mood, not a bluish tone correction
Banila Co Pick
A delicate touch on the lip line at
the final stage of lip makeup can
create a highly finished overlip look.
We have diversified the base to meet the different
needs of beginner users unfamiliar with lip base
and expert users who consider lip base essential.
Curious about lip base if you're
trying it for the first time?
[Full Beige/Full Gray] is a high-coverage, long-lasting
formula with a quick-adhering matte finish.
[Soft Salmon/Soft Pink] has a soft formula
that adheres smoothly and finishes with a
blurry effect.
Perfect pairing to enhance
the perfection of lip makeup
Sheer Velvet Veil Tint - PPO2
Sheer Velvet Veil Tint - RD01
Lip Base - Soft Salmon
Can create mood lips or lively lips depending
on the lip color applied together
Cover Lip Base
Full Beige
Smudging Lip Pencil
Lip Base - Soft Pink
Soft Pink
Soft Salmon
Match with a lip pencil for perfect
correction of tone and lip line!
If your lip color or line is dark, or you
have stained or uneven lips, this muted gray
shade is excellent for covering imperfections.
Recommended as a base lip for any tone.
Is Full Gray recommended for both
warm and cool tones?
Which texture is good to use together?
Are there texture differences by
shade number?
Can I use it with a lip liner?
All four shades have a soft matte finish, so
we recommend matte or velvet textures.
When using a new product for the first time, the
smooth surface may feel a bit firm, but it melts
naturally with the warmth of your lips and applies
smoothly.
Brand: BANILA CO
Isin: IMSSVSGWNXNE

Why we love it

The stick type product that has perfect shape and angle for your lips allows easy and quick even lip makeup. The full beige and full grey shades are recommended for those who want vivid lip makeup or have dark lip shade. The soft salmon and soft pink shades provide soft application and nice coverage for easy and comfortable improvement of lip tone for makeup beginners. The high cover shade provides excellent coverage of dark lip shade and any lip troubles.

How to use

Apply an appropriate amount to the lip area for coverage, even tone, definition, etc. for a better lip look.

More Info

1st
Lip Cover
Lip Base
Olive Young Online Mall Overall Sales Ranking No. 1*
1st
[March Olive Young Pick][Tint Gift]
Banila Co Cover Lip Base…
*Based on Olive Young Online Mall Overall/Makeup Category Sales Ranking as of March 10, 2025
Main
Product
Gift
For Beginners/For
Experts
Warm Tone/Cool
Tone
Dew Glow Tint Mini Gift
Limited Edition Launch
Commemorative Set
Base Lip for Pretty Overlip Look
*Mini Tint Color Varies by Shade Number
Lip Base for Blurring and Covering
Patchy Lips, Enhances Matte Lip Longevity
Covers Pigmented Areas
such as Dark Lip Lines
and Patchy Spots
Create a high-quality overlip using dual
options for beginners/experts
Soft Salmon
Soft Pink
Dew Glow Tint Mini *PK04
Flamingo or PK05 Fig Pie
* For special sets, purchase is not possible once limited quantities are sold out.
Gently outline and fill
the lip edges/wrinkles,
and you're done!
For Experts
Full Beige
Lip Correction
Cool Tone
* Products excluding this option will be shipped individually.
* Planned products will be shipped as a planned set when the corresponding
set option is selected in the purchase options.
Lip Base Soft Salmon/Full Beige - PK04 Flamingo
Lip Base Soft Pink/Full Gray - PK05 Fig Pie
Lip Base Full Beige/Full
Gray Soft Salmon/Soft Pink
Smooth Blur
For Beginners
Warm Tone
Full Gray
Cool Tone
Warm Tone
B by Vanilla Cover Lip Base
A lip cover base that satisfies
individual needs and is easy
and convenient to use
Lip
Clumsy Hands
Easy and quick base lip completion
I want an easy and convenient stick-type lip base
That's why it
was created!
I want it to apply smoothly and provide a natural cover
I want a definite lip cover like a concealer
A stick type designed with the best shape
and angle to fit the lips, allowing for easy
and quick, even coverage of the entire lips
Because it's a 'stick', it's even
easier and more convenient! No need
to worry about adjusting the amount—just
swipe for a simple, seamless tone
cover!
Two formulas and color options
tailored to your desired coverage
Lip
enthusiast
Soft Salmon
Soft Pink
#BlotchyBlemishCover
#PurpleLipCover
#LipFoundation
Full Gray
Full Beige
Dull Lips with
Blotchy Blemishes
Full Beige
Full Gray
Features
Smooth application and natural coverage
make it easy and comfortable for lip
makeup beginners to even out lip tone
#NudeCover #WarmToneCover
Smooth Application
Natural Cover
Smooth Matte
Soft Blur
Blurry Lip Expression
If you can't get the desired
lip color or are worried about
dull and blemished lips, definitely
change your tone!
Choose according to your lip makeup needs
Long-lasting,
high-adherence,
high-coverage
Lip
concerns
Coverage
Finish
Creates your desired tone and coverage
High cover shade that perfectly conceals
dull lip color and imperfections
Full Gray
Full Beige
Soft Pink
I want a nude cover that is not
too yellow or dull, but calmly covers.
A warm nude that is good
for covering reddish lips
or for calming lip color.
Banila Co Pick
• No matter what I apply, my lips look dull because of the dark lip color and line.
• I want a cover for stained tint colors.
Banila Co's unique mute gray that
flawlessly covers dark lip lines and
patchy flaws regardless of tone.
A natural blur cover shade that blends
naturally with the lip color.
#MoodCoolCover #MuteToneCover
Soft Salmon
• I want a perfect muted tone base lip
#BrightToneCover #WarmToneCover
Soft Salmon
Soft Pink
Lip Base - Full Beige
Lip Base - Full Gray
Sheer Velvet Veil Tint - PPO3
Full Gray
Sheer Velvet Veil Tint - PP02
I want a warm tone correction that gently enhances
the complexion, not a fluorescent tone correction
that makes only the lips stand out."
Warm salmon that brightly
covers the lips for alively
lip color
Cool pink with a muted pink
color that covers the lips
cleanly and moodily
I want a cool tone lip with a sophisticated
mood, not a bluish tone correction
Banila Co Pick
A delicate touch on the lip line at
the final stage of lip makeup can
create a highly finished overlip look.
We have diversified the base to meet the different
needs of beginner users unfamiliar with lip base
and expert users who consider lip base essential.
Curious about lip base if you're
trying it for the first time?
[Full Beige/Full Gray] is a high-coverage, long-lasting
formula with a quick-adhering matte finish.
[Soft Salmon/Soft Pink] has a soft formula
that adheres smoothly and finishes with a
blurry effect.
Perfect pairing to enhance
the perfection of lip makeup
Sheer Velvet Veil Tint - PPO2
Sheer Velvet Veil Tint - RD01
Lip Base - Soft Salmon
Can create mood lips or lively lips depending
on the lip color applied together
Cover Lip Base
Full Beige
Smudging Lip Pencil
Lip Base - Soft Pink
Soft Pink
Soft Salmon
Match with a lip pencil for perfect
correction of tone and lip line!
If your lip color or line is dark, or you
have stained or uneven lips, this muted gray
shade is excellent for covering imperfections.
Recommended as a base lip for any tone.
Is Full Gray recommended for both
warm and cool tones?
Which texture is good to use together?
Are there texture differences by
shade number?
Can I use it with a lip liner?
All four shades have a soft matte finish, so
we recommend matte or velvet textures.
When using a new product for the first time, the
smooth surface may feel a bit firm, but it melts
naturally with the warmth of your lips and applies
smoothly.
  • Content volume or weight: 1.7g
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): 36 months before opening / 12 months after opening
  • How to Use: Apply an appropriate amount to the lip area for coverage, even tone, definition, etc. for a better lip look.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: Coco Co., Ltd. / F&co Co., Ltd.
  • Country of Manufacture: South Korea
  • Ingredients: [Soft Salmon] Dimethicone, Tridecyl Trimellitate, Synthetic Wax, Phenyl Trimethicone, C30-45 Alkyldimethylsilyl Polypropylsilsesquioxane, HDI/Trimethylol Hexyllactone Crosspolymer, Boron Nitride, Polyglyceryl-2 Triisostearate, Titanium Dioxide, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Kaolin, Polysilicone-11, Dimethicone/Vinyl Dimethicone Crosspolymer, Polyhydroxystearic Acid, Dimethicone Crosspolymer, Alumina, Microcrystalline Wax, Iron Oxide Yellow, Iron Oxide Red, Sunset Yellow FCF, Tartrazine, Aluminum Hydroxide, Silica, Diisostearyl Malate, Iron Oxide Black, Lithol Rubine BCA, Isopropyl Titanium Triisostearate, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Citric Acid [Soft Pink] Dimethicone, Tridecyl Trimellitate, Synthetic Wax, Phenyl Trimethicone, C30-45 Alkyldimethylsilyl Polypropylsilsesquioxane, HDI/Trimethylol Hexyllactone Crosspolymer, Polyglyceryl-2 Triisostearate, Titanium Dioxide, Boron Nitride, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Kaolin, Polysilicone-11, Iron Oxide Yellow, Dimethicone/Vinyl Dimethicone Crosspolymer, Polyhydroxystearic Acid, Dimethicone Crosspolymer, Microcrystalline Wax, Alumina, Lithol Rubine BCA, Diisostearyl Malate, Iron Oxide Black, Sunset Yellow FCF, Aluminum Hydroxide, Silica, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Citric Acid [Full Beige] Tridecyl Trimellitate, Phenyl Trimethicone, Dimethicone, Synthetic Wax, Kaolin, HDI/Trimethylol Hexyllactone Crosspolymer, Polyglyceryl-2 Triisostearate, C30-45 Alkyldimethylsilyl Polypropylsilsesquioxane, Titanium Dioxide, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Polyhydroxystearic Acid, Alumina, Dimethicone Crosspolymer, Microcrystalline Wax, Copernicia Cerifera (Carnauba) Wax Iron Oxide Yellow, Iron Oxide Red, Tartrazine, Sunset Yellow FCF, Iron Oxide Black, Diisostearyl Malate, Silica, Aluminum Hydroxide, Lithol Rubine BCA, Isopropyl Titanium Triisostearate, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Citric Acid [Full Gray] Tridecyl Trimellitate, Phenyl Trimethicone, Dimethicone, Synthetic Wax, Kaolin, HDI/Trimethylol Hexyllactone Crosspolymer, Titanium Dioxide, C30-45 Alkyldimethylsilyl Polypropylsilsesquioxane, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Polyglyceryl-2 Triisostearate, Alumina, Polyhydroxystearic Acid, Dimethicone Crosspolymer, Microcrystalline Wax, Copernicia Cerifera (Carnauba) Wax Iron Oxide Yellow, Diisostearyl Malate, Iron Oxide Black, Iron Oxide Red, Aluminum Hydroxide, Silica, Brilliant Blue FCF, Isopropyl Titanium Triisostearate, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Citric Acid
  • MFDS Evaluation of Functional Cosmetics: N
  • Precautions when using: 1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2. Do not use on wounds or other affected areas. 3. Storage and handling instructions a) Keep out of reach of children. 4) Keep away from direct sunlight.
  • Quality Assurance Standard: If any defects are found, an exchange or compensation is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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