Aveda 갤러리아 툴라사라 퍼밍 슬리핑 마스크 GALLERIA TULASARA Firming Sleeping Mask
$97.78
- $14.50 shipping from South Korea View details
-
Arrives
갤러리아 툴라사라 퍼밍 슬리핑 마스크
GALLERIA TULASARA Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight, formulated with powerful peptides and vitamin C to visibly firm skin and improve its natural rhythm.
Product Highlights
- Overnight Renewal: Helps skin find its natural rhythm while you sleep.
- Visible Firming: Powered by peptides and Vitamin C to improve fine lines and wrinkles.
- Radiant Complexion: Turmeric and licorice root help even skin tone for a glowing look.
- Intense Hydration: Cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- For All Skin Types: Gentle formula suitable for a wide range of skin.
- Wrinkle Improvement: A functional cosmetic designed to improve the appearance of wrinkles.
*Calculated index based on ISO 16128 guidelines.
Product Specifications
| Model Name | AX8P010000 |
| Brand | Aveda |
| Product Code | 1836308619 |
| Product Condition | New |
| Tax & Business Info | General Taxpayer + Simplified Taxpayer (Tax invoice issuance possible). Corporate Business. |
| Receipt Issuance | Issuance Possible (Credit card slip, online cash receipt) |
| VAT Status | Taxable Product |
| Functional Cosmetic | Wrinkle Improvement |
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
※ Detailed information on ingredients, usage instructions, precautions, expiration date, manufacturer, and delivery periods are provided in the product's detailed description.
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
Tulasara Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight.
Contains powerful peptides and vitamin C to help skin find its natural rhythm overnight and visibly firm skin. Formulated with ingredients from turmeric and licorice root to even skin tone and promote a radiant complexion.
After the first night of use, skin appears radiant and revitalized.
After 4 weeks of use, fine lines are improved and skin texture is refined.
After 8 weeks of use, wrinkles are visibly improved and skin appears firmer.
For all skin types.
*Calculated index based on ISO 16128 guidelines. However, this does not mean it qualifies as a natural cosmetic according to the standards of the Ministry of Food and Drug Safety.
- Radiant Skin:
Formulated with turmeric and molasses extract to even skin tone and promote a radiant complexion.
- Firm Skin:
Formulated with peptides and vitamin C to help skin find its natural rhythm, improve fine lines and deep wrinkles, and promote visibly firmer skin.
- Hydration:
Nutrient-rich cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- Wrinkle improvement functional cosmetic
[All Ingredients]
Water, Heptyl Undecylenate, Cupuaçu Seed Butter, Glycerin, Propanediol, Stearic Acid, Glyceryl Stearate, Shea Butter, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Dimethicone, Caprylic/Capric Triglyceride, Turmeric Root Extract, Glucosamine HCL, Apricot Kernel Oil, Tomato Fruit/Leaf/Stem Extract, Potato Extract, Raspberry Leaf Extract, Acetyl Hexapeptide-8, Sweet Almond Extract, Jeju Sticky Rice Extract, Algae Extract, Licorice Root Extract, Molasses Extract, Salicylic Acid, Barley Extract, Cucumber Fruit Extract, Caffeine, Tetrahexyldecyl Ascorbate, Rice Bran Oil, Sunflower Seed Cake, Palm Oil, Hydrogenated Lecithin, Chlorella Vulgaris Extract, Daffodil Bulb Extract, Sea Purslane Extract, Alpha-Glucan Oligosaccharide, Hydrolyzed Algin, Tocopherol, Sea Salt, Squalane, Lauroyl Lysine, Cetyl Alcohol, Cetearyl Alcohol, Sodium Stearoyl Lactylate, PEG-100 Stearate, Caprylyl Glycol, Xanthan Gum, Sodium Hyaluronate, Citric Acid, Fragrance, Farnesol, Linalool, Citronellol, Citral, Limonene, Benzyl Benzoate, Geraniol, Sodium Citrate, Phenoxyethanol (ILN44039)
*Provided ingredients may change for the same product depending on circumstances. For the most up-to-date information, please refer to the ingredients on the product packaging or contact the head office customer support team.
E-commerce Product Information Disclosure
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetic, discontinue use. Continued use may worsen symptoms, so consult a specialist, etc. a) If redness, swelling, itching, irritation, or other abnormalities occur during use. b) If the applied area shows the above symptoms due to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and Handling Precautions a) Always close the cap after use. b) Store out of reach of infants and children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur between the actual product and the image due to monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| For functional cosmetics (whitening, wrinkle improvement, sunscreen products, etc.) under the Cosmetics Act, the phrase indicating completion of functional cosmetic review (or report) under the Cosmetics Act | Wrinkle improvement functional certification |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | USA |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | ELCA(Ltd)/ELCA(Ltd)? |
| How to Use | Before sleep, gently massage onto face, neck, and décolleté, and relax while enjoying the aroma. No need to rinse off, convenient to use. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Ltd), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's Consumer Dispute Resolution Standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Aveda Customer Consultation Room: 02-6971-3223 |
| Product Main Specifications | For all skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 50ml |
- Free 30-Day Returns
- Full Refund for Damaged or Incorrect Items
- Guaranteed Delivery or Money Back
- Secure Checkout & Fast Support
갤러리아 툴라사라 퍼밍 슬리핑 마스크
GALLERIA TULASARA Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight, formulated with powerful peptides and vitamin C to visibly firm skin and improve its natural rhythm.
Product Highlights
- Overnight Renewal: Helps skin find its natural rhythm while you sleep.
- Visible Firming: Powered by peptides and Vitamin C to improve fine lines and wrinkles.
- Radiant Complexion: Turmeric and licorice root help even skin tone for a glowing look.
- Intense Hydration: Cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- For All Skin Types: Gentle formula suitable for a wide range of skin.
- Wrinkle Improvement: A functional cosmetic designed to improve the appearance of wrinkles.
*Calculated index based on ISO 16128 guidelines.
Product Specifications
| Model Name | AX8P010000 |
| Brand | Aveda |
| Product Code | 1836308619 |
| Product Condition | New |
| Tax & Business Info | General Taxpayer + Simplified Taxpayer (Tax invoice issuance possible). Corporate Business. |
| Receipt Issuance | Issuance Possible (Credit card slip, online cash receipt) |
| VAT Status | Taxable Product |
| Functional Cosmetic | Wrinkle Improvement |
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
※ Detailed information on ingredients, usage instructions, precautions, expiration date, manufacturer, and delivery periods are provided in the product's detailed description.
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
Tulasara Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight.
Contains powerful peptides and vitamin C to help skin find its natural rhythm overnight and visibly firm skin. Formulated with ingredients from turmeric and licorice root to even skin tone and promote a radiant complexion.
After the first night of use, skin appears radiant and revitalized.
After 4 weeks of use, fine lines are improved and skin texture is refined.
After 8 weeks of use, wrinkles are visibly improved and skin appears firmer.
For all skin types.
*Calculated index based on ISO 16128 guidelines. However, this does not mean it qualifies as a natural cosmetic according to the standards of the Ministry of Food and Drug Safety.
- Radiant Skin:
Formulated with turmeric and molasses extract to even skin tone and promote a radiant complexion.
- Firm Skin:
Formulated with peptides and vitamin C to help skin find its natural rhythm, improve fine lines and deep wrinkles, and promote visibly firmer skin.
- Hydration:
Nutrient-rich cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- Wrinkle improvement functional cosmetic
[All Ingredients]
Water, Heptyl Undecylenate, Cupuaçu Seed Butter, Glycerin, Propanediol, Stearic Acid, Glyceryl Stearate, Shea Butter, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Dimethicone, Caprylic/Capric Triglyceride, Turmeric Root Extract, Glucosamine HCL, Apricot Kernel Oil, Tomato Fruit/Leaf/Stem Extract, Potato Extract, Raspberry Leaf Extract, Acetyl Hexapeptide-8, Sweet Almond Extract, Jeju Sticky Rice Extract, Algae Extract, Licorice Root Extract, Molasses Extract, Salicylic Acid, Barley Extract, Cucumber Fruit Extract, Caffeine, Tetrahexyldecyl Ascorbate, Rice Bran Oil, Sunflower Seed Cake, Palm Oil, Hydrogenated Lecithin, Chlorella Vulgaris Extract, Daffodil Bulb Extract, Sea Purslane Extract, Alpha-Glucan Oligosaccharide, Hydrolyzed Algin, Tocopherol, Sea Salt, Squalane, Lauroyl Lysine, Cetyl Alcohol, Cetearyl Alcohol, Sodium Stearoyl Lactylate, PEG-100 Stearate, Caprylyl Glycol, Xanthan Gum, Sodium Hyaluronate, Citric Acid, Fragrance, Farnesol, Linalool, Citronellol, Citral, Limonene, Benzyl Benzoate, Geraniol, Sodium Citrate, Phenoxyethanol (ILN44039)
*Provided ingredients may change for the same product depending on circumstances. For the most up-to-date information, please refer to the ingredients on the product packaging or contact the head office customer support team.
E-commerce Product Information Disclosure
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetic, discontinue use. Continued use may worsen symptoms, so consult a specialist, etc. a) If redness, swelling, itching, irritation, or other abnormalities occur during use. b) If the applied area shows the above symptoms due to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and Handling Precautions a) Always close the cap after use. b) Store out of reach of infants and children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur between the actual product and the image due to monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| For functional cosmetics (whitening, wrinkle improvement, sunscreen products, etc.) under the Cosmetics Act, the phrase indicating completion of functional cosmetic review (or report) under the Cosmetics Act | Wrinkle improvement functional certification |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | USA |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | ELCA(Ltd)/ELCA(Ltd)? |
| How to Use | Before sleep, gently massage onto face, neck, and décolleté, and relax while enjoying the aroma. No need to rinse off, convenient to use. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Ltd), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's Consumer Dispute Resolution Standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Aveda Customer Consultation Room: 02-6971-3223 |
| Product Main Specifications | For all skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 50ml |
갤러리아 툴라사라 퍼밍 슬리핑 마스크
GALLERIA TULASARA Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight, formulated with powerful peptides and vitamin C to visibly firm skin and improve its natural rhythm.
Product Highlights
- Overnight Renewal: Helps skin find its natural rhythm while you sleep.
- Visible Firming: Powered by peptides and Vitamin C to improve fine lines and wrinkles.
- Radiant Complexion: Turmeric and licorice root help even skin tone for a glowing look.
- Intense Hydration: Cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- For All Skin Types: Gentle formula suitable for a wide range of skin.
- Wrinkle Improvement: A functional cosmetic designed to improve the appearance of wrinkles.
*Calculated index based on ISO 16128 guidelines.
Product Specifications
| Model Name | AX8P010000 |
| Brand | Aveda |
| Product Code | 1836308619 |
| Product Condition | New |
| Tax & Business Info | General Taxpayer + Simplified Taxpayer (Tax invoice issuance possible). Corporate Business. |
| Receipt Issuance | Issuance Possible (Credit card slip, online cash receipt) |
| VAT Status | Taxable Product |
| Functional Cosmetic | Wrinkle Improvement |
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
※ Detailed information on ingredients, usage instructions, precautions, expiration date, manufacturer, and delivery periods are provided in the product's detailed description.
For detailed product inquiries: Galleria Department Store (Hanwha Galleria Co., Ltd. Luxury Hall) Aveda T.02-3446-6930
Galleria Mall Customer Center: T.1588-0121 (Operating Hours: Weekdays 09:00~18:00)
Tulasara Firming Sleeping Mask
An overnight mask with 97%* naturally derived ingredients that helps skin deeply rest overnight.
Contains powerful peptides and vitamin C to help skin find its natural rhythm overnight and visibly firm skin. Formulated with ingredients from turmeric and licorice root to even skin tone and promote a radiant complexion.
After the first night of use, skin appears radiant and revitalized.
After 4 weeks of use, fine lines are improved and skin texture is refined.
After 8 weeks of use, wrinkles are visibly improved and skin appears firmer.
For all skin types.
*Calculated index based on ISO 16128 guidelines. However, this does not mean it qualifies as a natural cosmetic according to the standards of the Ministry of Food and Drug Safety.
- Radiant Skin:
Formulated with turmeric and molasses extract to even skin tone and promote a radiant complexion.
- Firm Skin:
Formulated with peptides and vitamin C to help skin find its natural rhythm, improve fine lines and deep wrinkles, and promote visibly firmer skin.
- Hydration:
Nutrient-rich cupuaçu seed butter and shea butter strengthen the skin's moisture barrier.
- Wrinkle improvement functional cosmetic
[All Ingredients]
Water, Heptyl Undecylenate, Cupuaçu Seed Butter, Glycerin, Propanediol, Stearic Acid, Glyceryl Stearate, Shea Butter, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Dimethicone, Caprylic/Capric Triglyceride, Turmeric Root Extract, Glucosamine HCL, Apricot Kernel Oil, Tomato Fruit/Leaf/Stem Extract, Potato Extract, Raspberry Leaf Extract, Acetyl Hexapeptide-8, Sweet Almond Extract, Jeju Sticky Rice Extract, Algae Extract, Licorice Root Extract, Molasses Extract, Salicylic Acid, Barley Extract, Cucumber Fruit Extract, Caffeine, Tetrahexyldecyl Ascorbate, Rice Bran Oil, Sunflower Seed Cake, Palm Oil, Hydrogenated Lecithin, Chlorella Vulgaris Extract, Daffodil Bulb Extract, Sea Purslane Extract, Alpha-Glucan Oligosaccharide, Hydrolyzed Algin, Tocopherol, Sea Salt, Squalane, Lauroyl Lysine, Cetyl Alcohol, Cetearyl Alcohol, Sodium Stearoyl Lactylate, PEG-100 Stearate, Caprylyl Glycol, Xanthan Gum, Sodium Hyaluronate, Citric Acid, Fragrance, Farnesol, Linalool, Citronellol, Citral, Limonene, Benzyl Benzoate, Geraniol, Sodium Citrate, Phenoxyethanol (ILN44039)
*Provided ingredients may change for the same product depending on circumstances. For the most up-to-date information, please refer to the ingredients on the product packaging or contact the head office customer support team.
E-commerce Product Information Disclosure
| Precautions for Use | 1. If any of the following abnormalities occur while using the cosmetic, discontinue use. Continued use may worsen symptoms, so consult a specialist, etc. a) If redness, swelling, itching, irritation, or other abnormalities occur during use. b) If the applied area shows the above symptoms due to direct sunlight. 2. Do not use on areas with wounds or other abnormalities. 3. Storage and Handling Precautions a) Always close the cap after use. b) Store out of reach of infants and children. c) Do not store in places with high or low temperatures or in direct sunlight. × Color differences may occur between the actual product and the image due to monitor specifications. × Be careful not to get it in your eyes. × For fragrance products, avoid spraying on accessories, white clothes, or silk clothing as it may cause discoloration/deterioration. |
|---|---|
| For functional cosmetics (whitening, wrinkle improvement, sunscreen products, etc.) under the Cosmetics Act, the phrase indicating completion of functional cosmetic review (or report) under the Cosmetics Act | Wrinkle improvement functional certification |
| All ingredients that must be listed and indicated according to the Cosmetics Act | See details |
| Country of Origin | USA |
| Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller | ELCA(Ltd)/ELCA(Ltd)? |
| How to Use | Before sleep, gently massage onto face, neck, and décolleté, and relax while enjoying the aroma. No need to rinse off, convenient to use. |
| Quality Assurance Standard | For products officially imported and sold through ELCA Korea (Ltd), if there is a problem with the product, you can receive guidance according to the Fair Trade Commission's Consumer Dispute Resolution Standards by item. |
| Expiration Date or Period After Opening | Most products are shipped with over 1 year remaining until expiration. |
| Consumer Consultation Phone Number | Aveda Customer Consultation Room: 02-6971-3223 |
| Product Main Specifications | For all skin types |
| Expected Delivery Date | See detailed description |
| Content Volume or Weight | 50ml |
- Model Name: AX8P010000
- Brand: Aveda
- Country of Origin: See detailed description
- Country of Manufacture: See detailed description
- Usage Instructions: See detailed description
- Product Code: 1836308619
- Product Condition: New
- Taxpayer Classification: General Taxpayer + Simplified Taxpayer (Business entity eligible for tax invoice issuance)
- Business Classification: Corporate Business
- Receipt Issuance: Issuance Possible - Credit card slip, online cash receipt
- Quality Assurance Standard: See detailed description
- Product Main Specifications: See detailed description
- VAT Exemption Status: Taxable Product
- Precautions for Use: See detailed description
- Expected Delivery Period After Order: See detailed description
- Content Capacity or Weight: See detailed description
- Consumer Consultation Phone Number: See detailed description
- Expiration Date or Period After Opening: See detailed description
- All Ingredients Required to be Listed/Labeled According to the Cosmetics Act: See detailed description
- Cosmetics Manufacturer, Cosmetics Responsible Seller, and Custom Cosmetics Seller: See detailed description
- For Functional Cosmetics, Input Whether Reviewed by the Ministry of Food and Drug Safety According to the Cosmetics Act (Whitening, Wrinkle Improvement, Sunscreen, etc.): See detailed description
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $5.95 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
Oops!
Sorry, it looks like some products are not available in selected quantity.