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AROMATICA Pure & Soft Feminine Wash 170ml Set (+Refill 100ml) - [SET] Feminine Wash 170ml (+Refill 100ml)

Brand: AROMATICA

Why we love it

Provides soothing and moisturizing effects of dandelion and aloe, and low irritating cleansing of pH balanced lather. AROMATICA uses authentic aromatherapy techniques to extract herbs or medicinal plants directly from its own production facility. Completed skin irritation tests for the sensitive Y-zone. Shows 99% antibacterial effect for the Y-zone. Provides a moist feeling with a mildly acidic pH. Unscented feminine cleanser creating rich foam with one pump, minimizing irritation even when touching sensitive areas. The non-scented soft foaming female cleanser provides gentle cleansing of Y zone. Made with water-free formula.

Featured ingredients

The dandelion decoction extracted by AROMATICA is rich in active ingredients for soothing irritated skin and helping with recovering imbalanced skin condition. Contains dandelion and honeysuckle for soothing and moisturizing the skin.

How to use

Pump 2~3 times on the hand and create a soft foam. Gently clean the Y-zone and rinse with warm water.

More Info

Renewal Notice
Renewed with a new pump and packaging.
Original Design
New Design
Pure & Soft Feminine Cleanser Refill 100ml
Olive Young
Exclusive Edition
Main
Product
Gift
Soothing & Moisturizing
with Dandelion and Aloe
Pure & Soft Feminine Cleanser
Pure & Soft Feminine Cleanser 170ml
Decoction
Fragrance-Free Feminine Cleanser
Clear PET Disposal
Soothing & Moisturizing
with Dandelion and Aloe
Mildly Acidic Foaming Gentle Cleanser
Pure & Soft Feminine Wash
Mildly Acidic
Soothing & Moisturizing
Gentle / Low Irritation
Fragrance-Free
The dandelion decoction extract, directly obtained
by Aromatica, is rich in active ingredients that help
soothe irritated skin and restore disrupted balance.
• Raw materials: Dandelion, Lonicera Japonica (Honeysuckle)
• Benefits: Soothes the skin, provides hydration
Dermatologically tested for
sensitive Y-zone
0.00 Rated as
low-irritant
Before use
Escherichia coli
(E. coli)
Candida
Moisturizing with mildly acidic pH
Foam-type cleanser that reduces irritation
A gentle, fragrance-free foam-type
feminine cleanser that softly
cleanses the Y-zone.
Use together
The beginning of personalized Y-zone care
Sustainable beauty
After use
After use
How to use
Please store and use the product upright, not lying down.
* NOTICE: Please store and use the product upright, not lying down. If
water enters the pump gap, it may cause malfunction. After use, be sure
to close the cap tightly to prevent water from contacting the pump.
Worry-free formula
Certified by The
Vegan Society (UK)
Cap
Dispose as plastic
Pump head
Dispose as plastic
Pump body
Dispose as general waste
(pay-as-you-throw)
Water-soluble label
Dispose as vinyl
Aromatica directly extracts herbs and medicinal
plants using authentic aromatherapy methods
at its own manufacturing facility.
Pure & Soft Feminine Cleanser contains two types of extracts.
Skin
Reactivity
*The above ingredient information pertains only to the characteristics of the raw materials.
• [Daily Care] Pure & Soft Feminine Cleanser
Delicate moisturizing cleansing for dry
skin. This hydrating gel-type feminine
cleanser gently and thoroughly cleanses
without dryness, while prebiotics and probiotics
help maintain intimate area balance for
sensitive care.
100% Recycled PET Bottle
100% Recycled PET Bottle
100% recycled PET bottles are made through a process of collecting
post-consumer clear PET, sorting, crushing, washing, pelletizing, and
then molding into bottles. All processes are conducted under strict
supervision, and only bottles that pass suitability assessments equivalent
to the U.S. FDA standards by accredited certification bodies are used
for cosmetics packaging.
• [Moisturizing Care] Dandelion Feminine Gel Wash
No irritation was observed with Pure & Soft Feminine
Cleanser after 30 minutes, 24 hours, and 48 hours.
99% Antibacterial Efficacy
Keeps the Y-zone fresh and clean
99%
Reduction
99%
Reduction
Before Use
Antibacterial human efficacy evaluation of Pure & Soft Feminine Cleanser against Escherichia
coli and Candida (20 subjects per strain) / Global Medical Research Center / 2022.09.05~2022.09.16
The Y-zone is the most precious and important
area of a woman's body, requiring cleanliness,
a mildly acidic pH, and delicate care. Use
a feminine cleanser specialized for Y-zone
care, not ordinary soap or body wash. The
mildly acidic foam with almond-derived cleansing
ingredients gently and delicately cares for
the Y-zone. Dandelion and aloe provide soothing
and moisturizing benefits for sensitive skin.
Even fragrance can be an irritant. Pure & Soft Feminine Cleanser
uses a fragrance-free formula to gently wash away discomfort,
leaving you feeling fresh. Care for your intimate area safely
with our gentle, worry-free formula.
A single pump creates a rich, dense foam that minimizes
irritation during cleansing, making it gentle even on
sensitive areas.
Pump 2–3 times onto your palm to create a soft foam.
Gently cleanse the intimate area, then rinse thoroughly
with lukewarm water. Safe for daily use by all women
aged 4 and above.
Gentle, fragrance-free, and low-irritant cleansing
for everyday use. Experience soothing and moisturizing
care from dandelion and aloe, and maintain a clean,
healthy intimate area with mild, refreshing, mildly
acidic foam every day.
• [Special Care] Pure & Soft Feminine Cleanser Chamomile & Tea Tree
On days when you feel extra sensitive or bothered
by unpleasant odors, a blend of tea tree, chamomile,
and peppermint oils helps neutralize discomfort and
odors. The soft foam, enriched with probiotics, cleanses
refreshingly and coolly.
Pure & Soft Feminine Cleanser is
available in a refill product.
Use it by transferring to the original
container or a shared dispenser.
2021 Olive Young Awards
2nd Place in Feminine
Cleanser Category
2021 Hwahae Hall of
Fame Awarded in Feminine
Cleanser Category
From the product planning stage, AROMATICA researches packaging
that can reduce carbon emissions (RETHINK). By operating
refill stations, we foster a culture of reusing (REUSE)
packaging, and we collect and recycle (RECYCLE) used packaging
ourselves to reduce residual waste (REDUCE). Through these
efforts, we accelerate the implementation of a circular
resource system called 'Bottle-to-Bottle.'
Recycled PET Bottle
Please separate the bottle, pump, and cap and clean them thoroughly.
Please remove the label attached to the bottle.
Please separate and dispose of each material accordingly.
An ingredient extracted using the 'decoction method,' in which herbs or medicinal plants are
simmered in water at low temperatures to extract active components without destroying
their efficacy.
(Korea Institute of Dermatological Sciences / 2020.10.16~2020.11.16 / Human
application test for primary skin irritation assessment by skin patch)
Refill and use Aromatica's eco-friendly
containers (recycled plastic or recycled
glass) and join the 4R movement (Re-think・
Reduce・ Reuse・ Recycle) for the planet.
Even if we diligently separate resources by type, most of
them get mixed and contaminated at recycling sorting centers.
That’s why Aromatica establishes collection points in each
region to gather empty bottles and clear PET, collects them
directly with electric trucks, and creates Aromatica’s own
bottles. If you want to join Aromatica’s JOIN THE CIRCLE,
empty the contents of used clear PET or Aromatica bottles,
separate the labels and caps, and bring them to a collection
point near you.
Aromatica's Journey
to Loving the Earth
Launch of Aromatica Excluding
Harmful Synthetic Ingredients
First in the Korean Beauty Industry:
Approved for 100% Use of Recycled Materials
Establishment of
Aromatica Research
Institute & Manufacturing Plant
First Korean Beauty Brand
Approved for Science-Based
Carbon Reduction Targets (SBTi)
ISO-GMP Certified
In-House
Manufacturing
Establishment of
Refill Systems
in Zero Shops,
Hotels & Resorts
Safe
Formulation
Setting Safe
Cosmetics
Standards in the
Korean Market
First in Korea:
Selected as EWG
Safe Cosmetics
Champion
International Organic and
Natural Cosmetics
Certification
Refill Pack Launch and
Container Reuse Campaign
First Domestic Manufacturing
Brand to Receive EWG VERIFIED
Certification
Registered with
The Vegan Society
Sulfate Surfactants (SLS, SLES, ALS,
ALES, etc.)
Cocamidopropyl Betaine
Silicones (Dimethicone, D4, D5, D6, etc.)
Synthetic
Fragrance
Antioxidants (BHA, BHT)
Korea’s First
100% Recycled
Clear PET Bottle
Sustainable
Production
Promoting
Container
Reuse &
Recycling
Culture
Vegan
Formula
No Animal-Derived
Ingredients or
Animal Testing
Ethylhexyl Methoxycinnamate (Organic UV Filter)
Ethanolamines (MEA, DEA, TEA, etc.)
Notice Regarding Aromatica Feminine Cleanser Products
Hello, this is Aromatica.
Recently, a discoloration issue was found in the pump of
certain batches of our Pure & Soft Feminine Cleanser.
We sincerely apologize for any concern this may have
caused our customers.
All products currently in production are
equipped with an improved pump, so this issue will not occur again.
For more details about the feminine cleanser, or if you wish to
request an exchange or refund, please visit the official Aromatica
online store (www.aromatica.co).
We will take this opportunity to
further strengthen our quality control at Aromatica.
Brand: AROMATICA
Isin: IKGRVOUAU1MK

$47.33

  • Free shipping in US
  • Shipping: $14.5 Extended Delivery (Ships from overseas warehouse, 15-20 Business Days)
  • Arrives:

  • Free 30-Day returns

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Ships from USA

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AROMATICA Pure & Soft Feminine Wash 170ml Set (+Refill 100ml) - [SET] Feminine Wash 170ml (+Refill 100ml)

AROMATICA Pure & Soft Feminine Wash 170ml Set (+Refill 100ml) - [SET] Feminin...

$47.33

Why we love it

Provides soothing and moisturizing effects of dandelion and aloe, and low irritating cleansing of pH balanced lather. AROMATICA uses authentic aromatherapy techniques to extract herbs or medicinal plants directly from its own production facility. Completed skin irritation tests for the sensitive Y-zone. Shows 99% antibacterial effect for the Y-zone. Provides a moist feeling with a mildly acidic pH. Unscented feminine cleanser creating rich foam with one pump, minimizing irritation even when touching sensitive areas. The non-scented soft foaming female cleanser provides gentle cleansing of Y zone. Made with water-free formula.

Featured ingredients

The dandelion decoction extracted by AROMATICA is rich in active ingredients for soothing irritated skin and helping with recovering imbalanced skin condition. Contains dandelion and honeysuckle for soothing and moisturizing the skin.

How to use

Pump 2~3 times on the hand and create a soft foam. Gently clean the Y-zone and rinse with warm water.

More Info

Renewal Notice
Renewed with a new pump and packaging.
Original Design
New Design
Pure & Soft Feminine Cleanser Refill 100ml
Olive Young
Exclusive Edition
Main
Product
Gift
Soothing & Moisturizing
with Dandelion and Aloe
Pure & Soft Feminine Cleanser
Pure & Soft Feminine Cleanser 170ml
Decoction
Fragrance-Free Feminine Cleanser
Clear PET Disposal
Soothing & Moisturizing
with Dandelion and Aloe
Mildly Acidic Foaming Gentle Cleanser
Pure & Soft Feminine Wash
Mildly Acidic
Soothing & Moisturizing
Gentle / Low Irritation
Fragrance-Free
The dandelion decoction extract, directly obtained
by Aromatica, is rich in active ingredients that help
soothe irritated skin and restore disrupted balance.
• Raw materials: Dandelion, Lonicera Japonica (Honeysuckle)
• Benefits: Soothes the skin, provides hydration
Dermatologically tested for
sensitive Y-zone
0.00 Rated as
low-irritant
Before use
Escherichia coli
(E. coli)
Candida
Moisturizing with mildly acidic pH
Foam-type cleanser that reduces irritation
A gentle, fragrance-free foam-type
feminine cleanser that softly
cleanses the Y-zone.
Use together
The beginning of personalized Y-zone care
Sustainable beauty
After use
After use
How to use
Please store and use the product upright, not lying down.
* NOTICE: Please store and use the product upright, not lying down. If
water enters the pump gap, it may cause malfunction. After use, be sure
to close the cap tightly to prevent water from contacting the pump.
Worry-free formula
Certified by The
Vegan Society (UK)
Cap
Dispose as plastic
Pump head
Dispose as plastic
Pump body
Dispose as general waste
(pay-as-you-throw)
Water-soluble label
Dispose as vinyl
Aromatica directly extracts herbs and medicinal
plants using authentic aromatherapy methods
at its own manufacturing facility.
Pure & Soft Feminine Cleanser contains two types of extracts.
Skin
Reactivity
*The above ingredient information pertains only to the characteristics of the raw materials.
• [Daily Care] Pure & Soft Feminine Cleanser
Delicate moisturizing cleansing for dry
skin. This hydrating gel-type feminine
cleanser gently and thoroughly cleanses
without dryness, while prebiotics and probiotics
help maintain intimate area balance for
sensitive care.
100% Recycled PET Bottle
100% Recycled PET Bottle
100% recycled PET bottles are made through a process of collecting
post-consumer clear PET, sorting, crushing, washing, pelletizing, and
then molding into bottles. All processes are conducted under strict
supervision, and only bottles that pass suitability assessments equivalent
to the U.S. FDA standards by accredited certification bodies are used
for cosmetics packaging.
• [Moisturizing Care] Dandelion Feminine Gel Wash
No irritation was observed with Pure & Soft Feminine
Cleanser after 30 minutes, 24 hours, and 48 hours.
99% Antibacterial Efficacy
Keeps the Y-zone fresh and clean
99%
Reduction
99%
Reduction
Before Use
Antibacterial human efficacy evaluation of Pure & Soft Feminine Cleanser against Escherichia
coli and Candida (20 subjects per strain) / Global Medical Research Center / 2022.09.05~2022.09.16
The Y-zone is the most precious and important
area of a woman's body, requiring cleanliness,
a mildly acidic pH, and delicate care. Use
a feminine cleanser specialized for Y-zone
care, not ordinary soap or body wash. The
mildly acidic foam with almond-derived cleansing
ingredients gently and delicately cares for
the Y-zone. Dandelion and aloe provide soothing
and moisturizing benefits for sensitive skin.
Even fragrance can be an irritant. Pure & Soft Feminine Cleanser
uses a fragrance-free formula to gently wash away discomfort,
leaving you feeling fresh. Care for your intimate area safely
with our gentle, worry-free formula.
A single pump creates a rich, dense foam that minimizes
irritation during cleansing, making it gentle even on
sensitive areas.
Pump 2–3 times onto your palm to create a soft foam.
Gently cleanse the intimate area, then rinse thoroughly
with lukewarm water. Safe for daily use by all women
aged 4 and above.
Gentle, fragrance-free, and low-irritant cleansing
for everyday use. Experience soothing and moisturizing
care from dandelion and aloe, and maintain a clean,
healthy intimate area with mild, refreshing, mildly
acidic foam every day.
• [Special Care] Pure & Soft Feminine Cleanser Chamomile & Tea Tree
On days when you feel extra sensitive or bothered
by unpleasant odors, a blend of tea tree, chamomile,
and peppermint oils helps neutralize discomfort and
odors. The soft foam, enriched with probiotics, cleanses
refreshingly and coolly.
Pure & Soft Feminine Cleanser is
available in a refill product.
Use it by transferring to the original
container or a shared dispenser.
2021 Olive Young Awards
2nd Place in Feminine
Cleanser Category
2021 Hwahae Hall of
Fame Awarded in Feminine
Cleanser Category
From the product planning stage, AROMATICA researches packaging
that can reduce carbon emissions (RETHINK). By operating
refill stations, we foster a culture of reusing (REUSE)
packaging, and we collect and recycle (RECYCLE) used packaging
ourselves to reduce residual waste (REDUCE). Through these
efforts, we accelerate the implementation of a circular
resource system called 'Bottle-to-Bottle.'
Recycled PET Bottle
Please separate the bottle, pump, and cap and clean them thoroughly.
Please remove the label attached to the bottle.
Please separate and dispose of each material accordingly.
An ingredient extracted using the 'decoction method,' in which herbs or medicinal plants are
simmered in water at low temperatures to extract active components without destroying
their efficacy.
(Korea Institute of Dermatological Sciences / 2020.10.16~2020.11.16 / Human
application test for primary skin irritation assessment by skin patch)
Refill and use Aromatica's eco-friendly
containers (recycled plastic or recycled
glass) and join the 4R movement (Re-think・
Reduce・ Reuse・ Recycle) for the planet.
Even if we diligently separate resources by type, most of
them get mixed and contaminated at recycling sorting centers.
That’s why Aromatica establishes collection points in each
region to gather empty bottles and clear PET, collects them
directly with electric trucks, and creates Aromatica’s own
bottles. If you want to join Aromatica’s JOIN THE CIRCLE,
empty the contents of used clear PET or Aromatica bottles,
separate the labels and caps, and bring them to a collection
point near you.
Aromatica's Journey
to Loving the Earth
Launch of Aromatica Excluding
Harmful Synthetic Ingredients
First in the Korean Beauty Industry:
Approved for 100% Use of Recycled Materials
Establishment of
Aromatica Research
Institute & Manufacturing Plant
First Korean Beauty Brand
Approved for Science-Based
Carbon Reduction Targets (SBTi)
ISO-GMP Certified
In-House
Manufacturing
Establishment of
Refill Systems
in Zero Shops,
Hotels & Resorts
Safe
Formulation
Setting Safe
Cosmetics
Standards in the
Korean Market
First in Korea:
Selected as EWG
Safe Cosmetics
Champion
International Organic and
Natural Cosmetics
Certification
Refill Pack Launch and
Container Reuse Campaign
First Domestic Manufacturing
Brand to Receive EWG VERIFIED
Certification
Registered with
The Vegan Society
Sulfate Surfactants (SLS, SLES, ALS,
ALES, etc.)
Cocamidopropyl Betaine
Silicones (Dimethicone, D4, D5, D6, etc.)
Synthetic
Fragrance
Antioxidants (BHA, BHT)
Korea’s First
100% Recycled
Clear PET Bottle
Sustainable
Production
Promoting
Container
Reuse &
Recycling
Culture
Vegan
Formula
No Animal-Derived
Ingredients or
Animal Testing
Ethylhexyl Methoxycinnamate (Organic UV Filter)
Ethanolamines (MEA, DEA, TEA, etc.)
Notice Regarding Aromatica Feminine Cleanser Products
Hello, this is Aromatica.
Recently, a discoloration issue was found in the pump of
certain batches of our Pure & Soft Feminine Cleanser.
We sincerely apologize for any concern this may have
caused our customers.
All products currently in production are
equipped with an improved pump, so this issue will not occur again.
For more details about the feminine cleanser, or if you wish to
request an exchange or refund, please visit the official Aromatica
online store (www.aromatica.co).
We will take this opportunity to
further strengthen our quality control at Aromatica.
  • Content volume or weight: 270ml(Original Product 170ml+Refill 100ml)
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): 30 months from the date of manufacture, 12 months after opening
  • How to Use: Use it every day or every two to three days. Cleanse the vulva with a gentle lather of two to three pumps, then rinse thoroughly with lukewarm water. ※ Keep the overcap closed after use, as water entering the pump gap can cause the pump to malfunction.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: AROMATICA Co., Ltd. / AROMATICA Co., Ltd.
  • Country of Manufacture: South Korea
  • Ingredients: Water, Diglycerin, Coco-Betaine, Taraxacum Officinale (Dandelion) Rhizome/Root Extract, Lonicera Japonica (Honeysuckle) Flower Extract, Aloe Barbadensis Leaf Extract, Sodium Sweetalmondamphoacetate, Sodium Chloride, Propanediol, Ethylhexylglycerin, Glycerin, Lactic Acid, Chamomilla Recutita (Matricaria) Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Verbena Officinalis Extract, Maltodextrin
  • MFDS Evaluation of Functional Cosmetics: N
  • Precautions when using: 1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use 2. Do not use on wounds or other affected areas. 3. For use on the vulva only, never in the vagina. 4. Follow the dosage and instructions on how to take. 5. Do not use on children under 3 years of age. 6. Avoid using it during pregnancy and on the vulva right before delivery. 7. Perform a patch test (on the inner part of the upper arm) before using the product 8. The plant-derived ingredients may cause discoloration of the formula. 9. Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight. 10. Caution for injuries as the recycled plastic may be broken.
  • Quality Assurance Standard: If any defects are found, an exchange or compensation is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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