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Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
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Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing
Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing

Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing (+1ea)

$33.59

Why we love it

[Catechin] Reduces skin heat, swelling, and troubles. Concentrated care in a single mask with hyaluronic acid and Camellia Sinensis Leaf's skin-soothing ingredients. The cool slim mask contains hydrogel fabric and Camellia Sinensis Leaf Extract for moisturizing and cooling. [Heartleaf] Improves skin moisture content by 327.27% right after use, and skin moisture content by 43.75% after 24 hours of use through deep moisturizing effect. The ultra fine sheet made with plant extracts provides soft adhesion. Completed skin irritation test for daily soothing mask. [PDRN] One sheet of mask contains moisturizing effect of PDRN serum to give inner skin hydration without any stickiness. The sheet provides ultra adhering fitting and excellent moisturizing to provide deep hydration to any curved parts of skin. This lightweight serum provides moisture glow as if your skin is fully hydrated. [Peach] Provides smooth and bright skin like peach yoghurt pack without any rough skin texture and old dead skin cells. The sheet combines the breathability of bamboo and the adhesion of microfiber, adhering to the skin without feeling suffocated for a long time.

Featured ingredients

[Catechin] The 8 types of hyaluronic acids that consist of various molecular sizes help with deep hydration. Catechin in green tea helps improve skin complexion and moisturizing. Caffeine helps alleviate facial swelling. The dual patented ingredients for cooling and sebum control inside pores give refreshing and firming skin. Contains caffeine, red bean, and pumpkin to alleviate swelling. [PDRN] PDRN is oriented from salmon DNA, which is the key synergy ingredient of Anua for healthy skin condition and glow. The 11 types of hyaluronic acids that consist of high, medium, and low molecular sizes help inner skin hydration. Contains collagen that forms skin to make firm skin condition. The smart capsule that penetrates better than liposome is quickly delivered deep inside skin without any destruction of ingredients to help absorb active ingredients. [Peach] Niacinamide as a skin brightening agent inhibits melanin movement and reduces pigments on skin surface. Peach, that is rich in niacinamide, is fermented for 72 hours and ripened for 48 hours for mild absorption into skin without any irritation. The original pink hue of vitamin B12, along with triple hyaluronic acid and pink yeast, provides hydration and vitality to dull skin. The pink enzyme that survived from extremely dry Atacama desert makes moisturizing skin.

How to use

1. Prime your face with toner. 2. Apply the sheet to the face along the facial contour. 3. Remove the sheet after 15-20 minutes and pat the remaining content into the skin.

More Info

Isin:
IFVFVWK2QTLX

$33.59

In Stock

, Fulfilled by IBSPOT • Ships from US

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Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing (+1ea)

Anua Mask Sheet 5ea Set (+1ea) - [SET] Rice Moisturizing (+1ea)

$33.59

Why we love it

[Catechin] Reduces skin heat, swelling, and troubles. Concentrated care in a single mask with hyaluronic acid and Camellia Sinensis Leaf's skin-soothing ingredients. The cool slim mask contains hydrogel fabric and Camellia Sinensis Leaf Extract for moisturizing and cooling. [Heartleaf] Improves skin moisture content by 327.27% right after use, and skin moisture content by 43.75% after 24 hours of use through deep moisturizing effect. The ultra fine sheet made with plant extracts provides soft adhesion. Completed skin irritation test for daily soothing mask. [PDRN] One sheet of mask contains moisturizing effect of PDRN serum to give inner skin hydration without any stickiness. The sheet provides ultra adhering fitting and excellent moisturizing to provide deep hydration to any curved parts of skin. This lightweight serum provides moisture glow as if your skin is fully hydrated. [Peach] Provides smooth and bright skin like peach yoghurt pack without any rough skin texture and old dead skin cells. The sheet combines the breathability of bamboo and the adhesion of microfiber, adhering to the skin without feeling suffocated for a long time.

Featured ingredients

[Catechin] The 8 types of hyaluronic acids that consist of various molecular sizes help with deep hydration. Catechin in green tea helps improve skin complexion and moisturizing. Caffeine helps alleviate facial swelling. The dual patented ingredients for cooling and sebum control inside pores give refreshing and firming skin. Contains caffeine, red bean, and pumpkin to alleviate swelling. [PDRN] PDRN is oriented from salmon DNA, which is the key synergy ingredient of Anua for healthy skin condition and glow. The 11 types of hyaluronic acids that consist of high, medium, and low molecular sizes help inner skin hydration. Contains collagen that forms skin to make firm skin condition. The smart capsule that penetrates better than liposome is quickly delivered deep inside skin without any destruction of ingredients to help absorb active ingredients. [Peach] Niacinamide as a skin brightening agent inhibits melanin movement and reduces pigments on skin surface. Peach, that is rich in niacinamide, is fermented for 72 hours and ripened for 48 hours for mild absorption into skin without any irritation. The original pink hue of vitamin B12, along with triple hyaluronic acid and pink yeast, provides hydration and vitality to dull skin. The pink enzyme that survived from extremely dry Atacama desert makes moisturizing skin.

How to use

1. Prime your face with toner. 2. Apply the sheet to the face along the facial contour. 3. Remove the sheet after 15-20 minutes and pat the remaining content into the skin.

More Info

Isin:
IFVFVWK2QTLX

Why we love it

[Catechin] Reduces skin heat, swelling, and troubles. Concentrated care in a single mask with hyaluronic acid and Camellia Sinensis Leaf's skin-soothing ingredients. The cool slim mask contains hydrogel fabric and Camellia Sinensis Leaf Extract for moisturizing and cooling. [Heartleaf] Improves skin moisture content by 327.27% right after use, and skin moisture content by 43.75% after 24 hours of use through deep moisturizing effect. The ultra fine sheet made with plant extracts provides soft adhesion. Completed skin irritation test for daily soothing mask. [PDRN] One sheet of mask contains moisturizing effect of PDRN serum to give inner skin hydration without any stickiness. The sheet provides ultra adhering fitting and excellent moisturizing to provide deep hydration to any curved parts of skin. This lightweight serum provides moisture glow as if your skin is fully hydrated. [Peach] Provides smooth and bright skin like peach yoghurt pack without any rough skin texture and old dead skin cells. The sheet combines the breathability of bamboo and the adhesion of microfiber, adhering to the skin without feeling suffocated for a long time.

Featured ingredients

[Catechin] The 8 types of hyaluronic acids that consist of various molecular sizes help with deep hydration. Catechin in green tea helps improve skin complexion and moisturizing. Caffeine helps alleviate facial swelling. The dual patented ingredients for cooling and sebum control inside pores give refreshing and firming skin. Contains caffeine, red bean, and pumpkin to alleviate swelling. [PDRN] PDRN is oriented from salmon DNA, which is the key synergy ingredient of Anua for healthy skin condition and glow. The 11 types of hyaluronic acids that consist of high, medium, and low molecular sizes help inner skin hydration. Contains collagen that forms skin to make firm skin condition. The smart capsule that penetrates better than liposome is quickly delivered deep inside skin without any destruction of ingredients to help absorb active ingredients. [Peach] Niacinamide as a skin brightening agent inhibits melanin movement and reduces pigments on skin surface. Peach, that is rich in niacinamide, is fermented for 72 hours and ripened for 48 hours for mild absorption into skin without any irritation. The original pink hue of vitamin B12, along with triple hyaluronic acid and pink yeast, provides hydration and vitality to dull skin. The pink enzyme that survived from extremely dry Atacama desert makes moisturizing skin.

How to use

1. Prime your face with toner. 2. Apply the sheet to the face along the facial contour. 3. Remove the sheet after 15-20 minutes and pat the remaining content into the skin.

More Info

Content volume or weight

Soothing Mask / PDRN Mask / Peach Mask / Catechin Mask Sheet 5+1 Set

Ideal for

For all skin types

Expiration date (or expiration date after opening)

36 months (use immediately after opening) / PDRN Mask Sheet: 24 months (use immediately after opening)

How to Use

1. Prime your face with toner. 2. Apply the sheet to the face along the facial contour. 3. Remove the sheet after 15-20 minutes and pat the remaining content into the skin.

Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers

Soothing: CNF Cosmetics Factory Co., Ltd., PDRN: CNF Cosmetics Factory Co., Ltd., Peach: COSMAX Co., Ltd., Catechin: Kolmar Korea Co., Ltd. / The Founders Inc.

Country of Manufacture

South Korea

Ingredients

[Soothing Mask Sheet] Houttuynia Cordata Flower/Leaf/Stem Water (77%),Glycerin,Water,Dipropylene Glycol,Glycereth-261,2-Hexanediol,Propanediol,Arginine,Allantoin,Carbomer,Polyglyceryl-4 Caprate,Xanthan Gum,Ethylhexylglycerin,Disodium EDTA,Butylene Glycol,Sodium Hyaluronate,Polyglyceryl-10 Laurate,Polyglyceryl-10 Myristate,Squalane,Butyrospermum Parkii (Shea) Butter,Hydrogenated Lecithin,Illicium Verum (Anise) Fruit Extract,Octyldodecanol,Hamamelis Virginiana (Witch Hazel) Extract,Glyceryl Citrate/Lactate/Linoleate/Oleate,Glyceryl Oleate,Oleyl Alcohol,Ceramide NP,Centella Asiatica Extract,Glycolipids,Glycosphingolipids,Hippophae Rhamnoides Fruit Extract,Olea Europaea (Olive) Fruit Oil,Tocopherol,Chamomilla Recutita (Matricaria) Flower Extract,Candida Bombicola/Glucose/Methyl Rapeseedate Ferment,Glycine Soja (Soybean) Sterols [PDRN Mask Sheet] Water, Butylene Glycol, Glycerin, Niacinamide, 1,2-Hexanediol, Isopentyldiol, Trehalose, Carbomer, Arginine, Propanediol, Allantoin, Panthenol, Ethylhexylglycerin, Polyglyceryl-10 Laurate, Xanthan Gum, Adenosine, Melia Azadirachta Leaf Extract, Sodium DNA, Hydrolyzed Hyaluronic Acid, Melia Azadirachta Flower Extract, Disodium EDTA, Glyceryl Acrylate/Acrylic Acid Copolymer, Coccinia Indica Fruit Extract, Solanum Melongena (Eggplant) Fruit Extract, Glyceryl Oleate, Lauryl Glucoside, Myristyl Glucoside, Polyglyceryl-6 Laurate, Hydrogenated Lecithin, Ocimum Sanctum Leaf Extract, Hydrolyzed Collagen, Sodium Hyaluronate, Curcuma Longa (Turmeric) Root Extract, Corallina Officinalis Extract, Coptis Japonica Root Extract, Glutathione, Hyaluronic Acid, Hydrolyzed Sodium Hyaluronate, Hydroxypropyltrimonium Hyaluronate, Potassium Hyaluronate, Sodium Hyaluronate Crosspolymer, Citric Acid, Sodium Citrate, Pentylene Glycol, Sodium Acetylated Hyaluronate [Peach Mask Sheet] Prunus Persica (Peach) Fruit Water (70%), Water, Glycerin, Methylpropanediol, Niacinamide, 1,2-Hexanediol, Lactobacillus Ferment, Phellinus Linteus Extract, Vincetoxicum Atratum Extract, Hydrolyzed Hyaluronic Acid, Althaea Rosea Flower Extract, Camellia Sinensis Seed Oil, Yeast Ferment Extract, Carthamus Tinctorius (Safflower) Seed Oil, Salvia Hispanica Seed Oil, Prunus Persica (Peach) Flower Extract, Candida Bombicola/Glucose/Methyl Rapeseedate Ferment, Hyaluronic Acid, Sodium Hyaluronate, Hydroxyacetophenone, Propanediol, Butylene Glycol, Allantoin, Tromethamine, Polyglyceryl-10 Isostearate, Polyglyceryl-10 Oleate, Sodium Phytate, Cyanocobalamin, Ethylhexylglycerin, Panthenol, Caprylic/Capric Triglyceride, Betaine Salicylate, Hydrogenated Lecithin, Linoleic Acid, Linolenic Acid, Sucrose Palmitate, Ceramide NP, Carbomer, Xanthan Gum, Fragrance [Catechin Mask Sheet] Water, Dipropylene Glycol, Methylpropanediol, 1,2-Hexanediol, Trehalose, Hydroxyacetophenone, Betaine, Glycerin, Ammonium Acryloyldimethyltaurate/VP Copolymer, Octyldodeceth-16, Inositol, Butylene Glycol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Glyceryl Glucoside, Tromethamine, Coptis Japonica Root Extract, Methyl Diisopropyl Propionamide, Disodium EDTA, Hydrogenated Lecithin, Camellia Sinensis Catechins, Caffeine, Fraxinus Rhynchophylla Extract, Ocimum Basilicum (Basil) Flower/Leaf/Stem Extract, Dextrin, Theobroma Cacao (Cocoa) Seed Extract, Laminaria Japonica Extract, Dioscorea Japonica Root Extract, Ulmus Davidiana Root Extract, Viola Mandshurica Flower Extract, Aloe Barbadensis Leaf Extract, Hydrolyzed Sodium Hyaluronate, Vigna Angularis Seed Extract, Escin, Cucurbita Pepo (Pumpkin) Fruit Extract, Diospyros Kaki Leaf Extract, Vitis Vinifera (Grape) Fruit Extract, Ethylhexylglycerin, Sodium Hyaluronate, Polygonum Cuspidatum Root Extract, Coffea Arabica (Coffee) Seed Extract, Carthamus Tinctorius (Safflower) Flower Extract, Castanea Crenata (Chestnut) Shell Extract, Camellia Sinensis Leaf Extract, Zanthoxylum Piperitum Fruit Extract, Hydroxypropyltrimonium Hyaluronate, Corchorus Olitorius Leaf Extract, Tannic Acid, Hordeum Vulgare Extract, Hydrolyzed Hyaluronic Acid, Sodium Acetylated Hyaluronate, Hyaluronic Acid, Sodium Hyaluronate Crosspolymer, Sodium Palmitoyl Proline, Potassium Hyaluronate, Nymphaea Alba Flower Extract [Niacinamide] Water, Glycerin, Niacinamide (5%), Propanediol, Butylene Glycol, Erythritol, Propylene Glycol, Hydroxyacetophenone, Diethoxyethyl Succinate, Betaine Salicylate, Tranexamic Acid (1, 000ppm), Xanthan Gum, Caprylyl Glycol, Polyglyceryl-10 Isostearate, Ethylhexylglycerin, Carbomer, Adenosine, Tromethamine, Gardenia Florida Fruit Extract, Pentylene Glycol, Polyglyceryl-10 Oleate, Dextrin, Methyl Diisopropyl Propionamide, Sodium Phytate, Saccharomyces Ferment Filtrate, 1,2-Hexanediol, Caprylic/Capric Triglyceride, Panthenol, Cyanocobalamin, Hydrogenated Lecithin, Theobroma Cacao (Cocoa) Extract, Beta-Glucan, Albatrellus Confluens (Mushroom) Extract, Ceramide NP, Vincetoxicum Atratum Extract, Althaea Rosea Flower Extract, Tocopherol, Hydrolyzed Hyaluronic Acid, Caprylyl/Capryl Glucoside, Dimethylsilanol Hyaluronate, Hydrolyzed Sodium Hyaluronate, Hyaluronic Acid, Potassium Hyaluronate, Sodium Cocoyl Glutamate, Sodium Hyaluronate, Hydroxypropyltrimonium Hyaluronate, Sodium Hyaluronate Crosspolymer, Sodium Hyaluronate Dimethylsilanol, Sodium Acetylated Hyaluronate, Glyceryl Caprylate, Polyglyceryl-6 Oleate, Citric Acid, Sodium Surfactin [Rice] Oryza Sativa (Rice) Bran Water (70%), Water, Dipropylene Glycol, Methylpropanediol, Glycerin, 1,2-Hexanediol, Glycereth-26 Dicaprylyl Carbonate, Oryza Sativa (Rice) Extract (3, 610ppm), Octyldodeceth-16, Butylene Glycol, Hydroxyacetophenone, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, Betaine, Tromethamine, Xanthan Gum, Allantoin, Disodium EDTA, Oryza Sativa (Rice) Bran Oil (99ppm), Squalane, Tocopherol, Ethylhexylglycerin, Sodium Hyaluronate, Stearic Acid, Palmitic Acid, Hydrolyzed Rice Protein (300ppb), Oryza Sativa (Rice) Seed Protein (300ppb), Ceramide NP, Hydrolyzed Hyaluronic Acid, Lactobacillus Ferment Filtrate, Hydrogenated Lecithin, Cholesterol, Glyceryl Stearate, Phytosphingosine, Sodium Acetylated Hyaluronate, Arachidic Acid, Myristic Acid, Ceramide AP, Ceramide AS, Ceramide EOP, Ceramide NS, Ectoin [Retinol] Water, Niacinamide (5%), Butylene Glycol, Methylpropanediol, Tripropylene glycol, Methyl Trimethicone, Glycerin, Glycereth-26 Dicaprylyl Ether, 1,2-Hexanediol, Octyldodeceth-16, Hydroxyacetophenone, Trehalose, Ammonium Acryloyldimethyltaurate/VP Copolymer, Dipotassium Glycyrrhizate, Polyurethane-15, Pentylene Glycol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Glyceryl Glucoside, Coptis Japonica Root Extract, Xanthan Gum, Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate, Adenosine, Tromethamine, Disodium EDTA, Allantoin, Panthenol, Oleic Acid, Glyceryl Acrylate/Acrylic Acid Copolymer, Hydrogenated Lecithin, Retinol (17 ppm), Caprylic/Capric Triglyceride, HDI/Trimethylol Hexyllactone Crosspolymer, Tocopherol, β-Glucan, Polyvinyl Alcohol, Ceramide NP, Sodium Hyaluronate, Butyrospermum Parkii (Shea) Butter, Octyldodecanol, Phytosterols, Caprylyl Glycol, Phenylpropanol, Hippophae Rhamnoides Fruit Oil [Vita C] Water, Hippophae Rhamnoides Water, Butylene Glycol, Propanediol, Glycerin, Niacinamide, 1,2-Hexanediol, Isopentyldiol, Trehalose, Arginine, Carbomer, Allantoin, Dipotassium Glycyrrhizate, Panthenol, Polyglyceryl-10 Laurate, Xanthan Gum, Ethylhexylglycerin, Adenosine, Ascorbyl Glucoside (350ppm), 3-O-Ethyl Ascorbic Acid (330ppm), Sodium Ascorbyl Phosphate (330 ppm), Disodium EDTA, Glyceryl Acrylate/Acrylic Acid Copolymer, Melia Azadirachta Flower Extract, Ocimum Sanctum Leaf Extract, Melia Azadirachta Leaf Extract, Citrus Limon (Lemon) Peel Oil, Curcuma Longa (Turmeric) Root Extract, Corallina Officinalis Extract, Glutathione, Ascorbic Acid (10ppm), Coco-Caprylate/Caprate, Hydrogenated Lecithin, Pentylene Glycol, Polyglyceryl-10 Oleate, Sodium Surfactin, Hydroxypropyl Cyclodextrin, Collagen, Dipeptide-15, Tannic Acid, Polysorbate 20, Tripeptide-1, Anemarrhena Asphodeloides Root Extract, Cysteine, Thioctic Acid, Hexapeptide-9, Palmitoyl Pentapeptide-4, Palmitoyl Tripeptide-5, Palmitoyl Tetrapeptide-7, Sodium Acetyl sh-Oligopeptide-195 SP Lysine N6- (Succinimidopropionyl Thioethyl Dipalmitoyl Glycerophosphate), Sodium Phenylbutyroyl Histidinyl 4-t-Butyl D-Phenylalanyl Arginyl Lysine N6- (Succinimidopropionyl Thioethyl Dipalmitoyl Glycerophosphate) Limonene

MFDS Evaluation of Functional Cosmetics

N

Precautions when using

1. Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2. Do not use on wounds or other affected areas. 3. Cautions for Storage and Handling a) Keep out of reach of children. b) Keep away from direct sunlight.

Quality Assurance Standard

If any defects are found, an exchange or compensation is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.

Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $5.95 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $5.95, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.99 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 

Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.

Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.

Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com

Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.

Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

Shipping Cost for Returns

Please contact us before returning any item.

We may provide a return shipping label for your return. If the return is due to our error, such as receiving the wrong item, a damaged item, or a defective product, we will cover the return shipping cost.

If the return is due to the customer’s reason, such as ordering the wrong item, changing your mind, or no longer needing the item, the original shipping fee and the return label fee will be deducted from your refund amount.

If a return is sent back without prior contact or without using our provided label, we cannot be held responsible for any return shipping costs or delivery issues.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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