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ABOUT_TONE Return To Basic Shadow Palette 6 Options - #06 Dawn

Brand: ABOUT_TONE

Why we love it

A solid, all-time basic shadow with a strong mood shading effect. It is a basic daily non-pearl shading palette that offers diversity beyond the basics. A rich, pearly shade that applies vividly without appearing swollen, in ton-downed neutral colors. Soft and moist texture, like cashmere, for long-lasting vividness. Vegan shadow with official certification from the Korean Vegan Certification Institute.

Featured ingredients

The high-adhesive pigment adheres uniformly without creasing, even with multiple layering.

How to use

Blend the contents lightly with a brush or your fingers.

Features

[COLOR_FEATURE] 01 Classic: Calm, mild camel brown 02 Soft: A muted brown with a subtle infusion of color 03 Radiant: Vintage, muted peachy brown 04. Serene: A toned-down neutral mauve and pink 05 Cappuccino: Deep melting brown 06 Dawn: Soft muted gray brown

More Info


Brand: ABOUT_TONE
Isin: IG503P21K9LR

$48.84

$49.20
1% off
  • Free shipping in US
  • Shipping: $14.5 Extended Delivery (Ships from overseas warehouse, 10-15 Business Days)
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ABOUT_TONE Return To Basic Shadow Palette 6 Options - #06 Dawn

ABOUT_TONE Return To Basic Shadow Palette 6 Options - #06 Dawn

$48.84 $49.20 (1% off)

Why we love it

A solid, all-time basic shadow with a strong mood shading effect. It is a basic daily non-pearl shading palette that offers diversity beyond the basics. A rich, pearly shade that applies vividly without appearing swollen, in ton-downed neutral colors. Soft and moist texture, like cashmere, for long-lasting vividness. Vegan shadow with official certification from the Korean Vegan Certification Institute.

Featured ingredients

The high-adhesive pigment adheres uniformly without creasing, even with multiple layering.

How to use

Blend the contents lightly with a brush or your fingers.

Features

[COLOR_FEATURE] 01 Classic: Calm, mild camel brown 02 Soft: A muted brown with a subtle infusion of color 03 Radiant: Vintage, muted peachy brown 04. Serene: A toned-down neutral mauve and pink 05 Cappuccino: Deep melting brown 06 Dawn: Soft muted gray brown

More Info


  • Content volume or weight: 9g
  • Ideal for: For all skin types
  • Expiration date (or expiration date after opening): Within 36 months after manufacture, 12 months after opening
  • How to Use: Use a brush or your hands to gently blend out the content.
  • Cosmetics manufacturers, cosmetics responsible distributors, and customized cosmetics sellers: Use a brush or your hands to gently blend out the content.
  • Country of Manufacture: South Korea
  • Ingredients: #01 Classic [BETTER] Talc, Mica, Boron Nitride, Silica, Titanium Dioxide, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, 1,2-Hexanediol, Diisostearyl Malate, Triethoxycaprylylsilane, Glyceryl Caprylate, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Red, Iron Oxide Black, Ultramarines [WARMER] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Titanium Dioxide, Dimethicone, Triethoxycaprylylsilane, 1,2-Hexanediol, Diisostearyl Malate, Glyceryl Caprylate, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Ultramarines [COZY] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Dimethicone, Zinc Stearate, Hydrogenated Lecithin, 1,2-Hexanediol, Diisostearyl Malate, Triethoxycaprylylsilane, Glyceryl Caprylate, Aluminum Hydroxide, Iron Oxide Yellow, Iron Oxide Red, Ultramarines, Iron Oxide Black, Helindone Pink CN [GRACE] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Titanium Dioxide, Dimethicone, Triethoxycaprylylsilane, 1,2-Hexanediol, Diisostearyl Malate, Glyceryl Caprylate, Aluminum Hydroxide, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Helindone Pink CN [MELLOW] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Aluminum Hydroxide, Triethoxycaprylylsilane, Zinc Stearate, Hydrogenated Lecithin, 1,2-Hexanediol, Diisostearyl Malate, Glyceryl Caprylate, Dimethicone, Iron Oxide Black, Iron Oxide Yellow, Iron Oxide Red, Ultramarines, Helindone Pink CN #02 Soft [SLOWLY] Talc, Mica, Boron Nitride, Silica, Titanium Dioxide, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Dimethicone, Zinc Stearate, Hydrogenated Lecithin, 1,2-Hexanediol, Diisostearyl Malate, Triethoxycaprylylsilane, Glyceryl Caprylate, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Red, Iron Oxide Black [FALLING] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Dimethicone, Zinc Stearate, Hydrogenated Lecithin, 1,2-Hexanediol, Diisostearyl Malate, Triethoxycaprylylsilane, Glyceryl Caprylate, Aluminum Hydroxide, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Ultramarines, Helindone Pink CN [MOODY] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Titanium Dioxide, Dimethicone, Triethoxycaprylylsilane, 1,2-Hexanediol, Diisostearyl Malate, Glyceryl Caprylate, Aluminum Hydroxide, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Ultramarines, Helindone Pink CN [TENDER] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Titanium Dioxide, Dimethicone, Triethoxycaprylylsilane, 1,2-Hexanediol, Diisostearyl Malate, Glyceryl Caprylate, Aluminum Hydroxide, Stearyl Dimethicone, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Ultramarines, Helindone Pink CN [DEEPER] Talc, Mica, Boron Nitride, Silica, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Titanium Dioxide, Dimethicone, Triethoxycaprylylsilane, Diisostearyl Malate, 1,2-Hexanediol, Glyceryl Caprylate, Aluminum Hydroxide, Stearyl Dimethicone, Iron Oxide Black, Ultramarines, Iron Oxide Red, Iron Oxide Yellow, Helindone Pink CN #03 Radiant [PURE] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Titanium Dioxide, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Triethoxycaprylylsilane, Kaolin, Glyceryl Caprylate, Stearyl Dimethicone, Poloxamer 338, Iron Oxide Red, Iron Oxide Black, Ultramarines, Iron Oxide Yellow [MORNING] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Triethoxycaprylylsilane, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Glyceryl Caprylate, Aluminum Hydroxide, Poloxamer 338, Iron Oxide Black, Iron Oxide Yellow, Tartrazine, Helindone Pink CN, Iron Oxide Red [BREEZE] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Triethoxycaprylylsilane, Glyceryl Caprylate, Aluminum Hydroxide, Poloxamer 338, Iron Oxide Black, Tartrazine, Helindone Pink CN, Iron Oxide Red, Iron Oxide Yellow [SUNSHINE] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Triethoxycaprylylsilane, Diisostearyl Malate, 1,2-Hexanediol, Glyceryl Caprylate, Aluminum Hydroxide, Poloxamer 338, Helindone Pink CN, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red [SANDY] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Triethoxycaprylylsilane, Diisostearyl Malate, Dimethicone, 1,2-Hexanediol, Kaolin, Glyceryl Caprylate, Aluminum Hydroxide, Poloxamer 338, Helindone Pink CN, Iron Oxide Black, Iron Oxide Yellow, Iron Oxide Red, Ultramarines #04 Serene [HEIMISH] Talc, Mica, Silica, Boron Nitride, Titanium Dioxide, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Triethoxycaprylylsilane, Glyceryl Caprylate, Aluminum Hydroxide, Stearyl Dimethicone, Poloxamer 338, Iron Oxide Black, Iron Oxide Red, Helindone Pink CN, Iron Oxide Yellow [ADORABLE] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Triethoxycaprylylsilane, Aluminum Hydroxide, Glyceryl Caprylate, Kaolin, Poloxamer 338, Iron Oxide Red, Iron Oxide Black, Helindone Pink CN, Ultramarines, Iron Oxide Yellow [WINSOME] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Diisostearyl Malate, 1,2-Hexanediol, Triethoxycaprylylsilane, Glyceryl Caprylate, Aluminum Hydroxide, Poloxamer 338, Iron Oxide Black, Helindone Pink CN, Iron Oxide Yellow, Iron Oxide Red, Ultramarines [APRICITY] Talc, Mica, Silica, Boron Nitride, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Dimethicone, Aluminum Hydroxide, Diisostearyl Malate, Triethoxycaprylylsilane, 1,2-Hexanediol, Kaolin, Glyceryl Caprylate, Poloxamer 338, Helindone Pink CN, Ultramarines, Iron Oxide Black, Iron Oxide Red, Iron Oxide Yellow [DULCET] Talc, Mica, Silica, Boron Nitride, Titanium Dioxide, Triethylhexanoin, Ethylene/Acrylic Acid Copolymer, Octyldodecyl Stearoyl Stearate, Zinc Stearate, Hydrogenated Lecithin, Triethoxycaprylylsilane, Diisostearyl Malate, Dimethicone, 1,2-Hexanediol, Glyceryl Caprylate, Kaolin, Stearyl Dimethicone, Aluminum Hydroxide, Poloxamer 338, Helindone Pink CN, Iron Oxide Black, Iron Oxide Red, Iron Oxide Yellow, Ultramarines #05 Capuccino [SUGAR] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Titanium Dioxide, Silica, Nylon-12, Magnesium Myristate, Boron Nitride, Hexyl Laurate, Iron Oxide Yellow, Diisostearyl Malate, Phenyl Trimethicone, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Iron Oxide Red, Dimethicone, Iron Oxide Black, Caprylyl Glycol, Ultramarines, Isostearyl Neopentanoate, Glyceryl Caprylate, Triethoxycaprylylsilane, Hydrogen Dimethicone, Ethylhexylglycerin, Tocopherol [CINNAMON] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Iron Oxide Yellow, Silica, Nylon-12, Magnesium Myristate, Boron Nitride, Titanium Dioxide, Iron Oxide Red, Hexyl Laurate, Iron Oxide Black, Ultramarines, Diisostearyl Malate, Phenyl Trimethicone, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Triethoxycaprylylsilane, Glyceryl Caprylate, Hydrogen Dimethicone, Ethylhexylglycerin, Tocopherol [MELTINIG] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Iron Oxide Yellow, Silica, Nylon-12, Magnesium Myristate, Boron Nitride, Ultramarines, Iron Oxide Red, Titanium Dioxide, Hexyl Laurate, Iron Oxide Black, Diisostearyl Malate, Phenyl Trimethicone, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Triethoxycaprylylsilane, Hydrogen Dimethicone, Ethylhexylglycerin, Tocopherol [MOCHA] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Iron Oxide Yellow, Iron Oxide Black, Silica, Nylon-12, Iron Oxide Red, Magnesium Myristate, Boron Nitride, Ultramarines, Hexyl Laurate, Phenyl Trimethicone, Diisostearyl Malate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Octyldodecyl Stearoyl Stearate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Triethoxycaprylylsilane, Hydrogen Dimethicone, Ethylhexylglycerin, Tocopherol [BEAN] Talc, Iron Oxide Black, Iron Oxide Yellow, Iron Oxide Red, Silica, Mica, Nylon-12, Magnesium Myristate, Boron Nitride, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Hexyl Laurate, Phenyl Trimethicone, Diisostearyl Malate, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Caprylyl Glycol, Isostearyl Neopentanoate, Dimethicone, Triethoxycaprylylsilane, Glyceryl Caprylate, Ethylhexylglycerin, Aluminum Hydroxide, Hydrogen Dimethicone, Tocopherol #06 Dawn [CHILLY] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Titanium Dioxide, Nylon-12, Silica, Boron Nitride, Magnesium Myristate, Hexyl Laurate, Iron Oxide Yellow, Phenyl Trimethicone, Diisostearyl Malate, Ultramarines, Iron Oxide Red, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Iron Oxide Black, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Aluminum Hydroxide, Hydrogen Dimethicone, Ethylhexylglycerin, Triethoxycaprylylsilane, Tocopherol [NIGHTFALL] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Nylon-12, Silica, Boron Nitride, Magnesium Myristate, Titanium Dioxide, Iron Oxide Yellow, Iron Oxide Black, Iron Oxide Red, Hexyl Laurate, Ultramarines, Phenyl Trimethicone, Diisostearyl Malate, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Hydrogen Dimethicone, Ethylhexylglycerin, Triethoxycaprylylsilane, Aluminum Hydroxide, Tocopherol [FOGGY] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Nylon-12, Silica, Titanium Dioxide, Boron Nitride, Magnesium Myristate, Iron Oxide Yellow, Hexyl Laurate, Iron Oxide Black, Iron Oxide Red, Ultramarines, Phenyl Trimethicone, Diisostearyl Malate, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Hydrogen Dimethicone, Ethylhexylglycerin, Triethoxycaprylylsilane, Aluminum Hydroxide, Tocopherol [MISTY] Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Nylon-12, Silica, Iron Oxide Black, Boron Nitride, Magnesium Myristate, Titanium Dioxide, Iron Oxide Yellow, Iron Oxide Red, Hexyl Laurate, Ultramarines, Phenyl Trimethicone, Diisostearyl Malate, Octyldodecyl Stearoyl Stearate, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Dimethicone, Caprylyl Glycol, Isostearyl Neopentanoate, Glyceryl Caprylate, Hydrogen Dimethicone, Ethylhexylglycerin, Triethoxycaprylylsilane, Aluminum Hydroxide, Tocopherol [DUSK] Iron Oxide Black, Talc, Mica, Magnesium/Potassium/Silicon/Fluoride/Hydroxide/Oxide, Silica, Nylon-12, Iron Oxide Red, Iron Oxide Yellow, Magnesium Myristate, Boron Nitride, Ultramarines, Hexyl Laurate, Diisostearyl Malate, Phenyl Trimethicone, Dipentaerythrityl Hexahydroxystearate/Hexastearate/Hexarosinate, Octyldodecyl Stearoyl Stearate, Caprylyl Glycol, Isostearyl Neopentanoate, Dimethicone, Glyceryl Caprylate, Hydrogen Dimethicone, Ethylhexylglycerin, Aluminum Hydroxide, Triethoxycaprylylsilane, Tocopherol
  • MFDS Evaluation of Functional Cosmetics: N
  • Precautions when using: 1) Consult a specialist if you have abnormal symptoms or side effects such as a skin rash, swelling, or itchiness during use or from exposure to direct sunlight after use. 2) Do not use on wounds or other affected areas. 3) Storage and handling instructions a) Keep out of reach of children. b) Keep away from direct sunlight. 4) In case of contact with eyes, rinse immediately.
  • Quality Assurance Standard: If any defects are found, an exchange or compensation is provided according to the criteria for the settlement of consumer disputes notified publicly by the Fair Trade Commission.

 

Processing Time

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  • Most orders are processed within 1–3 business days, depending on product availability.
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Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

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Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


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All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


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You can track your shipment anytime using the Track Your Order page on our website.


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If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

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For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
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Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

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Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
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  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

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Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

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Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

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Email: support@ibspot.com
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