Elizabeth L'Aquari Liquid Film 2 NN 4ml Japan
KANTANSERIES Kantan Series Kantan Fluffy Hair Wax 90g Matte Type Clay Texture Men's Linen Fragran...
SANRIO My Melody Dollhouse Japan
SANRIO My Melody Toothbrush Set with Cup
[Bienco] Pochett Shoulder bag Ladies Black Made in Japan
Skater Children's Lunch Box Small Size 1-tier 270ml Dome shaped for fluffy serving My Melody Ushi...
Hangyodon STEAMCREAM Full body moisturizing cream 75g [Made in Japan] STEAMCREAM Moisturizing cre...
Skater Children's Lunch Box Small Size 1-tier 360ml Dome shaped for fluffy serving My Melody Ushi...
Skater Children's Bento Lunch Box 1-tier 450ml Fluffy Dome-shaped Disney Mickey Mouse & Friends D...
Skater Children's Bento Lunch Box 1-tier 360ml Fluffy Dome-shaped Disney Mickey Mouse & Friends D...
tick-capturing lab tick 10 sheets of Danitori sheet DEVICE FOR REMOVING FLEA AND MICK FOR DOG TIC...
Iron Egg Nambu Tekko Made in Japan Cat Shaped Iron Cat Made in Iwate with instruction manual Iron...
SASURA Shoe Case Water Repellent Lightweight Cordura Stretch Japanese Foldable Travel Rugged Wate...
Shipping Policy
At IBSPOT, we understand the importance of getting your order to you as quickly and efficiently as possible. That's why we offer a variety of shipping options to meet your needs.
Domestic Shipping:
Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery, depending on the destination.
Expedited Shipping: For an additional fee, we offer expedited shipping options that will get your order to you faster.
International Shipping:
We do offer international shipping, please contact us for more information on international shipping rates and availability.
Customers are responsible for any customs and import taxes that may apply.
Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances. We will make every effort to get your order to you as soon as possible.
Order Processing:
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.
Lost or Damaged Items:
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and get a replacement package to you as soon as possible. Please note that ibspot.com is not responsible for any delays caused by the shipping carrier or customs clearance.
Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
Individual packaging
In some cases, an order may be split into different packages for any of the following reasons:
Some items may be out of stock.
Weight Limits for Regular Shipping by the Post Office.
Resend
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to help@ibspot.com, and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
Applications of COVID-19
In response to COVID-19, all of our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.
We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.
Thank you for choosing ibspot.com as your global ecommerce shopping platform. If you have any questions about our shipping policy, please do not hesitate to contact us, our customer service email is help@ibspot.com, thank you.
Help
You can find answers to many questions below, but if you need additional help, please feel free to reach out to us.
ADDRESS
3-13-11 Nishiwaseda, Sunny House 201, Shinjuku, Tokyo 169-0051 Japan
EMAIL
help@ibspot.com
WORK HOURS
8:00 a.m. - 5:00 p.m. CET, (Monday to Saturday)